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CB Mobile and Cell Phones Assurant Solutions Complaints #2-21
Assurant Solutions

Assurant Solutions review: Phone insurance

P
Author of the review
4:39 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Assurant denied my claim on a phone that has internal screen damage. Several pixels affected rendering the phone inoperable. They made it impossible for anyone with an inoperable or stolen phone to make a claim online. By design the code that's sent to complete the process can only be sent to the affected phone. Over 3 hrs on web, chat, + call $ gone. I called back to speak with supervisor but no one returned call. He rep on the chat supposedly started the claim for me and I awaited the email to place the claim but that never arived. I called in and they started the process of asking me the same questions again. The rep had little knowledge and stopped to ask her supervisor about every detail. She told me that Assurant could not assist me and was transferring me to Metro. I thought this was something new like everything else I witnessed tonight. As I began to AI voice I realized they had shafted me. Metro apologized when I told my story "again". I called back for a supervisor held but none came to the line so I was told the one would call me back. It didn't happen.

Claimed loss: Phone

Desired outcome: Phone replacement or return premiums for the past 2 years and cancelation of all policies after resolution

Confidential Information Hidden: This section contains confidential information visible to verified Assurant Solutions representatives only. If you are affiliated with Assurant Solutions, please claim your business to access these details.

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  1. Assurant Solutions Contacts

  2. Assurant Solutions phone numbers
    +1 (800) 550-2827
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    Canada, Kingston, ON
    +1 (800) 852-2244
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    Customer Service
    +1 (305) 253-2244
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    Head Office
    +1 (888) 901-6377
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    Life Claims
    +1 (800) 432-8612
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    Renters Insurance Information
    +1 (613) 634-9984
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    Canada, Kingston, ON
    +1 (416) 733-3360
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    Canada, Toronto
    +33 442 916 204
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    100%
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    France
    +49 696 657 580
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    100%
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    Germany
    +39 230 462 400
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    100%
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    Italy
    +34 912 682 900
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    100%
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    Spain
    +86 105 963 6797
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    100%
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    China
    +54 114 121 8666
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    Argentina
    +55 114 197 9400
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    Brazil
    +56 22 907 200
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    Chile
    +52 555 000 1800
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    Mexico
    +1 (787) 250-6470
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    Puerto Rico
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  3. Assurant Solutions emails
  4. Assurant Solutions address
    11222 Quail Roost Drive, Miami, Florida, 33157, United States
  5. Assurant Solutions social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 17, 2026
  7. View all Assurant Solutions contacts
Assurant Solutions Category
Assurant Solutions is ranked 19 among 102 companies in the Mobile and Cell Phones category
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