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1.2 641 Reviews

Assurance Wireless Complaints Summary

35 Resolved
606 Unresolved
Our verdict: If considering services from Assurance Wireless with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Assurance Wireless reviews & complaints 641

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1:14 pm EST
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Assurance Wireless - Fraud

I worked with this company and I want people to know.. Do not give your info and walk away not knowing if u got the phone or not. They will activate anyway and give the phone to another person and u will not be able to get one later due to already having one in your name. Just trying to help. This company is not a scam... But they do get paid by the number...

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7:55 am EST
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Assurance Wireless I am complaining about assurance wireless products and unprofessional services

Grace and Peace. I have restricted my Lifeline services because of following: My phone has gotten destroyed. I emailed Assurance Wireless to ask about an replacement. But to no avail. I was not allow a New Phone.. So I emailed them recently and ask what Mobil Flip Phone can I buy? When mention of Virgin Mobil phones on amazon.com. The email said "Virgin Mobil phones (All) are no longer reliable or compatible to the Assurance wireless Lifeline Program.. Then... The Male Respective told me tie get from Walmart.. An Alcatel One Touch speak easy phone.. Or a ZTE Quest.. But the funny thing is? They are both by Virgin Mobil. Assueabcewireless does not care about blind disavlwd persons Luke myself. I cab use a Android Touch Phone!" BECAUSE I AM BLIND!" In one of my eyes! So I have No! Phone! And I am But told what exact Phone to but as a replacement. Because most Flip phones are named differently.. I Need! Help!- either by Virgin Mobil? Or Assurance wireless ASAP. Thank you! Ms. Gayvette Bruce..

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8:56 pm EST

Assurance Wireless Umax

Today, I call the essurance wireless company for replacing the cell phone. The person was so rude and mean with me. This was the first time that a person was so mean on the phone with me. I am always being a good behavior person with every body. I didn't understand some words, So I was like sorry, excuse me because I was unsure some terms. Instead of explaining that terms, he was yelling at me and was repeating that words very rudely. Kindly have a good behavior with every body. As a human being, I understand that sometimes time could be bad for a person and it effects the behavior of a person. But it is not necessary that you should be rude with any body. At the end of the cell I was like crying and I ended the call by saying that it's okey. Because I know it was my mistake not to know that terms. But that gentleman has no right to be mean with customers.

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6:17 pm EST
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Assurance Wireless Umax cell phone and customer service service

I was loyal customer for years with Assurance wireless. I have bad phones from your guys like Kylecar phone, and Zita phones. alot of them. You have worse customer service people and technical support ever lousy. I brought two umax phones because i was tired of your zita phones breaking down. the second phone i pay for i got Monday, and it start to work thru Wed. today it did not, I try to get help and your employers Pretend to take my back up phone number and to call me back and they did not. This is second time two employers lied to me. I have call back to get help with my umax phone and they were impatience and mean. Hire patience and kind people with manners. You are lousy organization with getting quantity cell phones and service.

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assurancewireless
Orlando, US
Oct 23, 2022 1:11 am EDT

sorry that happend to you ? it will not happen again

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6:45 pm EST

Assurance Wireless The selling of what was not theirs

My name is Mrs. Ellis I was born iun chic mass sac air force base hoop. Someone disrespected my uncles both by saying and telling everyone that this company was sold, which is a load of grap. It was left to me along with city data, know mind you I don't care that The guyu who looks like my common law husband Q puts his name on it however I do mind that thw gazzwett said in Larry don tucker obit my mother alice was not even mentioned. I don't care who did it but know thast I am not married to mike delk so what evber the delka andersons are twlling you is a lie, ron use to work for bank of America onm London and is one of the biggest thiefs there are, that is were a few of the ellis jenning tucker knoxx, hall hoover haizer and Phillips underwood accts are, so if your business are running short don't be quick to blame mel like I did. MM should know they are trying to do to mark and david and leon whaty they did to my dad Richard tucker. abe brother is already in jail, so is shawn whether my brother is alife or he got murdered is of no comcern power of attorney doesn't appy because my mother was not told of anything and neirther was miss turner shane, tammy, heath and xlint my step rtelatives liks, I have only one business partner my brother has been gone 4 years of cancer. Its ok that we weren't told about the reuniom. I don't want to go to court and I don't appreciate you taking power of att over jj with out telling debz q girlfriend that me, She is my blood, I know about the quick claim deeds, about david selling the propertiesd and IO knowq about susan Ericka and linda and laura flying back and forth do they know that my cosin lea was in a serious car acct 3 years ago and her mother in mesquite tx wasn't told I would have test for Kathy but I wasn't on vac I was in JAIL!

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2:43 pm EST
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Assurance Wireless Lifeline

This is in regards to continued denial of recertification application since last year. More than ten (10) times since about October of 2016, all required documents were sent several times and nothing has changed from the first time application was approved to present. social security card, address, date of birth, EBT/Medicaid Medicare information, all are still the same nothing has changed but they have continued to deny for no reason. I was thinking of reporting to government agency but I hope this resolves the issue and there will be no need to escalate my complaint if not, I will contact the government to complain about this issue.

Name: Bridget Amaefuna
DOB: 10/23/1931

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Update by igbo abia
Nov 15, 2017 2:59 pm EST

denial of application for no reason. application deied several times even after all documents and other information required were sent. Nothing has changed ever since the first approval to date

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9:05 am EDT

Assurance Wireless Assurance free cell phone

Got phone can not call in our out can not text can not enter email can not do anything with this service how does this work did I get the phone it work for a few days then stops completely does this company do this to everyone my first phone with this company I'm a very sick person in very much need of a phone then nothing it is very hard to trust the free part of this company is there any possible way to fix this phone and or restore the service

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Jim Fischer
, US
Apr 15, 2019 9:51 am EDT

Yes my free government cell phone keeps stopping. Is this suppose to happen? Can I get it fixed, or just get another one. I can't call out, or receive any calls, or text messages, even facebook and gmail I can't get. I thought these were suppose to be free government phones, unless they charge you for them now. Jim Fischer

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Assurance Wireless - umx android phones

Today I received my 3rd replacement phone. The first phone the screen went dark after a call was made. When you needed to access the dial pad to process thru automotive response you couldn't see the screen to make selections.. I got a run around trying to get customer service online as this is my only phone. After a couple of days, customer service on...

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10:02 pm EDT

Assurance Wireless Customer service a bunch of big liars

Given a fake tracking number, fake application number 3 times, the customer service on Twitter lied to me, All on 8-21-17&8-22-17. On 8-18-17 i completed a request for service and called the customer service to verify that it went through and also told to call back on 8-21-17 since I was transferring my discount. Well since I have been lied to from assurance wireless previously and made to do my request multiple times so on 8-19-17 I also went through the automated system . So on 8-21-17 I tweeted with customer service on Twitter and I was told that I was approved and to call the [protected] to get further information and when I called I was told that my application on 8-18-17&8-19-17 did not go through & and that i could do a new application with her and I needed to contact the Cali lifeline administrator which I did and was told that I was pre approved on 8-19-17. So I called assurance wireless back at the [protected] number and was told i approved and given a tracking number that was fake. So on 8-22-17 I called assurance wireless to verify that if the tracking number given to me was correct which it wasn't and I was told that my application was not approved and that it was still under consideration and I was told an application ID number that was actually a phone number that I previously had when i had assurance wireless service and then i called back and was given another not real ID number so I called a third time to actually get my app ID number and I asked to speak to a supervisor and told me and try to claim that it was lying when i told him the numbers that I called he claimed that [protected] was not an assurance wireless number which I stated that it's the number that was on the application form. I really would like to get my enrollment request canceled so I can go and switch my discount to a company that does not lie to their customers

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7:13 pm EDT
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Assurance Wireless Outreach agents being under the influence

On August 17th, 2017 I and my friend wanted to get one of the free phones so we stopped to try to get one and it was two gentlemen giving them out at the location of 14598 7th st in Victorville at a dd's discount store. As we waited our turn we noticed that the African American guy that was helping a lady out his eyes was very very bloodshot red and he was wobbling around barely could stand and his words were very slur. The lady had a child with her and told him one second while she attend to her child at the same time the guy with an African accent signed the lady's name on his tablet the lady then turned and asked him what did he sign he said no worries I just signed your first initial and last name to authorize me to submit your application and the lady said that's ok because I didn't you did and cancel the application I don't know if he cancelled it because he told me to wait a minute after she walked away I ended up waiting 3 minutes and when he looked at me and asked if I had my ID and my medical card all I saw was red and his face being intoxicated or under the influence and I said nevermind and walk away I was interested in getting it phone from you guys but not anymore from people like that who signed people's names and go to work under the influence for your company and this happened in the city of Victorville at 7th and la paz drive on a Thursday evening

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10:02 pm EDT

Assurance Wireless Customer service neglects and does not honor other employers feedback and continues to prolong ignorance

Since 6/2/2016 I have been told on list for device then when contacted they state and provided me with a list of compatible devices due to waiting months later i then I purchased a new ZTE AWE which is a selected Virgin Moble Device.then was told about 40 Email later they were merging with Access Wireless.I searched access wireless devices Both ZTE AWE and LG G Stylo are sold on site for same lifeline service.I just recertified was told I would get device still till this day won't honer staffs decisions and continues to change customer services complaint or work order to a newer number and now they state Applied 2 times and system took me out and had nothing done since.or for that mater ever currently they refuse to act on knowledge with device info letter from them and knowledge o me infact never having a functional device since over a year now when pursuing some kind of action even to transfer my service to Access Wireless they refuse and and state i have two accounts which is not possible when asked them the number on account they don't understand if i have 2 accounts i should have 2 devices and 2 phone numbers.Past2 month been tring and of course still no action Istated to them to take care of this and gave them authorization confirmed address ect .Still they changed the account on web site and my account says past due and don't owe money and they changed dates and tried to backdate info I sent proo to them and used device aeek before they cut it off although i couldn't speak or use device I called Both my wife and son and on there site took screenshots of activity and dates that they changed and still to this day nothing done.If anyone knows who to actually get them to not lie or DeFroud Gov. and take money for services rendered but infact neglected I have around 90-100 Emails back and forth they still don't understand but they understand stealing from GOVERNMENT.I have each and every email or conversations that absolutely did nothing

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8:54 pm EDT

Assurance Wireless My service and customer service complaints

I called several times and they said I am all set all I had to do is recertification I did it several times they said they going to send phone because my phone is broke over 2 months now today I call July 17, 2017 9:30pm I ask to speak to supervisor the lady put some body on the phone he said he is the supervisor Gaston but when he was spelling his name he pause n said let me see so I ask him if he don't know his name like he reading a name from paper after their mistake today they said I have do over a new application when the phone hung up I call back all of sudden same lady playing on the phone said I can't hear you call back again can somebody HELP ME

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Marianne Reina
, US
Mar 16, 2022 1:01 pm EDT

Ordered replacement phone in Feb.

Was scheduled to arrive Feb. 28. 2022.

Fed Ex returned phone to shipper. Where is my phone?

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View 123
, US
May 25, 2019 4:23 pm EDT
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They are not good people and they took my money and I didn't get our phone assurance wireless in TEX be a ware of them thank you

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8:08 pm EDT
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Assurance Wireless Reapplying for the 10th time

I need assistance. I habe applied for the assurance wireless mobile for my dad. I have pro ided all documentation and i keep receiving the same letter that my dad application has been denied because "your name and/or the last four digits os his social sexurity number could not be verified through the federal lifeline database". I provided copies of his drivers license, Snap, medicaid and aocial security. Mailed the application along with copies of the documents and continuously still getting declined. Today i spoke once again to a supervispr Katharine and told me ahe has documented everything. The application #[protected]. Not sure if this os going tp be resolved. I nees someone to tell me why the application i have submitted many times still getting declined. I hope someone can asaist me. Note. My dad had an account with assurance wireless but due to unuse phone was cancelled. I was told he can reapply oncw again and now its been a year rwaubmitting this application and getting declined. Need someonw to push tgis forward. I will appreciate your prompt assitance. Thank you.

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Chris Lamonica Sr.
, US
Jun 18, 2017 7:15 am EDT

im getting the same [censor] to. i been wit this company for 2 years now and whn i tried to renew my service for the 3rd time they sent me back the same response. 1) we could not find your account in our data base. so i called them and told them, so they sent me out another application and i filled it out again with all the same documentation SS# date of birth, my disability info, and my whole financial info wht i make a year i gave them my whole life story 3 times. first app came back we could not find you in our data base. second app came back we did not get the last 4 of your SS#. third app came back we could not find your date of birth. thn i called thm again and they said my case was pending. [censor]s been on pending status for 5 months now. so i just called thm again for the 5th time and they said it is still on pending status. every time i call i get the same Latino cust reps giving me the run around same 2 every time her name is Mary and some other Latino dude but i for get his name. the last time i called thm couple days ago, the cust rep said tht he will send me out another app so this is the 4th time im filling out the same application for renuel . all calls were handled bye the same 2 reps saying the same [censor] over and over again. so now he gives me a new account number and tht he will send me out another app. so he gives me the new acct # with out even filling out the new app. some thing is not write wit this. these peeps need to b investigated. u and i aint the only ones as there are a number of the same complaint as u and i. on other sites as well. [censor]s got my blood boiling and i want to get to the bottom of this.

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7:17 am EDT

Assurance Wireless Retail salesperson at 99 cent store

My 87 year old mother no longer is driving much so I am taking her to her on her errands one of them 99 cent store .I was shocked they have a table inside the storefront . The salesperson was standing in front of the table with clip board and very pushy would not give . His aggravated reply to my "If its not too much trouble would you mind letting us pass? " was with a grunt I think and a "Say excuse me !" ...wait .What?WTF? Why would any company keep this up no idea? The sad part is the second trip went something like the first .

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CJ1958
, US
May 01, 2017 9:48 am EDT

Cellular Costumer Beware Co. Does Not Upgrade info on USA GOV'T FREE PHONE'S // & use's Info no longer active to get paid by not upgrading info

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10:25 am EST

Assurance Wireless Assurance mobile phone service

Over the years I have found the Customer Service at Assurance Wireless to be, in a word, USELESS. Polite, yes. Apologetic, yes. Able to respond with a too long, repetitive email, yes. Able to resolve even the simplest of issues, absolutely USELESS. Whether they are inept, incapable or are ordered not to resolve the issues we contact them with, I am still not sure. Five dollars was extracted from my top-up account on 11/19/15, however I never received the additional 250 minutes that the $5 paid for. Even though I pointed out the simple problem - that my account was listed as a "free 250 minutes and unlimited texts", instead of the "additional 250 minutes for 5 per month", the problem has still not been resolved as of 12/1/15. Sprint reps - who were capable of swift resolution - seem to be no longer available. Perhaps Sprint needs to take more responsibility. My advice is to do whatever you can on your own and do not rely on Customer Service at all.

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5:58 pm EDT

Assurance Wireless More than one person having the owners number

I am chopper 287 ssc [protected] I am Harold Nellis Ellis real bio daughter My step dad is Richard Lowell tucker and The Jennings are my blood and my nieces and nephews the shipleys tuckers . I have been very patient with all of the crap going on in ca. I have evry site on the phone that has been posted about me. I am not a hookr nor do want to be called a devil worshiper. If the real Kassie and The real Dannica and the real chelsie dopn't lay off The real real aunt of yall is going to call to the real sherryturner. I am going thru a Major federal identity theft along with my cousin Lea carolll who I did see with lshawn the double. I dont know if yall remmeber this but your aunt alice was really married to Harold. If you want to contiue to be be broke keep messing with me. As far as the SDPD. If you dont make Leon Pogue my secret service partner I will leave and go to another state and press charged there, I cant and will not do this without him. He is going thru the same thing that I am he just dont remenber. I will not give up and I will not Give in. Unless you want to be all over the news quit posting me I have to wait for my phone to get my phone turned back on .

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5:35 am EST

Assurance Wireless Fake charge and useless subscription

I signed up for the services from the website www.assurancewireless.com. I provided my card number and they charged me for this service. After that they started to take fake charges from me. I called to the customer services and asked to stop these bogus charges. I wanted to cancel my subscription, but the rep simply ignored me. The worst services and not recommended company to deal with. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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9:43 am EDT
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Assurance Wireless Internet overlay screens and internet privacy hacking

fruther interferance with additional complaint info over lay and escambia county sheriffs and local FBI abduction and poisoning, eating and drinking Residence not a medical facility for such and NOT legal so called Home Schooling Jerry W Goedde I want to sue owner resposibility negligence and purposeful crimal assaults Illeagal entries and abuse, physical and mental, Use of minors as well underage adults bad enough to tresspassing Public and private Jerry goedde Ohio/ Texas and Florida, Alabama related work perm injury also. 3rd complaint to this board, websight and many IC3Q's and police reports to this effect

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6:54 pm EDT
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Assurance Wireless Terminated service, incompetent customer service, discriminatory practices

I obtained and was approved for lifeline cell service with assurance wireless at the end of july, beginning of august 2013. On september 10th, I received a notice from the california lifeline program indicating a request to change providers from assurance to nexus. The letter also stated that if I did not request the change, I was to contact Assurance Wireless at [protected] and ask to switch it back. I then received a notice from Assurance wireless on Sept 13, 2013 indicating my service was going to be terminated.

I then contacted Assurance wireless on September 15th 2013, indicating I did not want my service terminated or switched, I explained to customer care that the switch was unauthorized and per California Lifelines instructions, I am requesting the service be switched back.

On September 17, 2013, OurTeamAssurance responded as follows but ignored my request to have the service switched back:

“After reviewing our records, we confirmed that your Assurance Wireless service was not approved because you have been transferred to another carrier. We definitely suggest that you contact the Universal Service Administrative Company (USAC) Group at [protected]. Once you get in contact with them, will be receiving the correct information about it.”

On September 18, 2013, OurTeamAssurance repeated the above response and again ignored my request to have the service switched back per California Lifeline Instructions.

On September 19, 2013, OurTeamAssurance again repeated the above response but then added that I now needed to re-apply with assurance if I wanted my service back.

On September 20, 2013, I provided documentation to OurTeamAssurance (see attached letter nexus.pdf) indicating lifeline account associated with nexus is now terminated.

On September 20, 2013 I faxed new application and documentation to Assurance Wireless

On September 23, 2013, OurTeamAssurance confirmed that my fax and documentation was received. And that it would take a couple of weeks to process.

On September 24, 2013, OurTeamAssurance sent the following email:

“We reviewed our records and we noticed that your application has been denied because you have been transferred to another carrier. You will be receiving a letter in the mail indicating the denial reason along with another application to apply for the service. If you still want Assurance Wireless service, please fill out and return the application.”

It was at this point that I also began requesting to speak with a supervisor only to be completely ignored.

Clearly my first concern is to get my service back with the same phone and phone number

Secondly, Id like to know the policy on switching services as California lifeline indicates all I needed to do was call Assurance and request a switch back but Assurance would not do this, nor would they talk about it.

Thirdly, When a customer requests to speak with a supervisor and have their issue escalated, What is Assurances policy on this. My request was completely ignored and continues to be ignored. It was only through my internet research was I able to locate the email address [protected]@assurancewireless.com. A Person from Assurance Media Relations forwarded my request to the corporate executive offices.

Lastly, How is it possible for a corporation that is as large as this one, that is affiliated with Virgin Mobile and Sprint, that has a government contract, is able to simply ignore customer inquiries and requests and get away with it? There does not appear to be any accountability, checks or balances, or any type of oversight. It is only because of my persistence, background and experience was I able to get around customer care as they do not make it easy and information on the internet is extremely limited. However due to the government contract they carry, there are avenues one can take, it just requires more time, unfortunately for Assurance, the more they ignore my issues, the more persistent I become.

So, I have currently filed complaints with OSAC, the public utilities commission, California lifeline and the FCC. I have 2 responses from the FCC, 1 from the utilities commission who are awaiting respsonses from assurance/virgin mobile and 1 from california lifeline. As I said, it does take 30-60 days however, if you include virgin mobile and sprint, their appears to be more of an urgency.

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George G Murrieta
, US
Dec 11, 2022 11:12 pm EST

Wow i read the comments if we are poor we get the short end of the stick but your rich they can't stop brown missing.one of the responses to a comment i guess it was from the FCC about it will cost $250 dollars to file a complaint.are you kidding me.i thought this government was set up by the people for the people.i think we need to contact our representatives so they can do an investigation on this B.S. I am a registered voter

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Deb Zak
, US
Jul 26, 2022 10:47 pm EDT

These complaints say resolved , but how come they don't say HOW they were resolved!? Why?

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queenofmeanest
Houston, US
Dec 23, 2018 6:07 pm EST

I have filed numerous complaints against Assurance Wireless the FCC and here is their response. I wish you the best.

FCC Consumer Help Center (FCC Complaints)
Dec 20, 2:34 PM EST

Hi Beverly,

The FCC’s informal complaint process provides consumers with an easy and informal way to raise issues with their providers.

The role of the FCC in the informal complaint process is to facilitate a conversation between the consumer and their provider to try to address the consumer’s issue.

In some instances, the consumer’s issue is not resolved to the consumer’s satisfaction once the informal complaint process has concluded. We regret that you were not satisfied with attempts by FCC staff to facilitate a dialogue between you and your provider to address your issue.

At this point, you might want to contact your provider directly to see if you and the provider can arrive at a resolution that is acceptable to you or pursue more formal legal options.

You also have the option to file a formal complaint with the FCC if your issue involves a violation of the Communications Act. Here is what to expect from the formal complaint process:

Formal complaint proceedings are like court proceedings.
The filing fee for filing a formal complaint is $235.00 but is subject to change.
You must comply with specific procedural rules, appear before the FCC, and file legal documents that address legal issues.
Attorneys almost always represent parties filing formal complaints, and legal fees, in addition to the $235.00 filing fee, can be substantial.

Complete information on how to file a formal complaint can be found in sections 1.720 through 1.740 of the FCC’s rules, located at 47 C.F.R. §§ 1.720 – 1.740 (see https://www.ecfr.gov/cgi-bin/text-idx?SID=2f56fa363e21efce2a64eb8ea8db93bd&mc=true&node=sp47.1.1.e&rgn=div6). Please review Section 1.718 of the Commission’s rules, 47 C.F.R. § 1.718, for additional information on applicable deadlines.

For a more detailed description of the formal complaint process, see http://transition.fcc.gov/eb/mdrd/.

The informal complaint process has now concluded. You will receive no further status updates on your informal complaint from FCC staff.

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Shannagins
Omaha, US
Feb 28, 2022 9:50 pm EST

I'm just starting to deal with my own issues dealing with this same company and horrible cheap nonfunctional phones they send our. I completely understand that these are free phones for low income people but I have had better $20 phones that I bought at dollar general. After reading the response letter you posted I had to leave this comment. I am appalled at the way Some of us are treated who struggle financially in this country. The government should hold these companies to a higher standard before contracting them. They would rather have a company that employees individual s to set up a table outside and peddle free phones to anyone that says they receive benefits rather than providing a decent product to those truly struggling financially. I pray that the lady who was responsible for the response you got never looses her job and sh needs help because they way she worded it sounded very downgrading. I would actually file a complaint on her personally for being so rude then since she had to stress the the amount of money it would cost to resolve your matter legally I would even go as far as starting a go fund me page to raise the money to file those papers and get a lawyer just for the sheer disrespect of her tone. We don't deserve to be talked to like we are worthless because we are struggling financially. I make sure I got in contact with her boss or someome thanking her personally for the detailed instructions and cost of dealing with your case legally. She may be needing free phone or food stamps if enough people complain. LOL! I'm sure they will get sick of enough people using her step by step instructions to tile suit. She could have made her point without it sound like you couldn't afford a cell phone so you were to broke to start legal proceedings.

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Leona 430
West New York, US
Feb 06, 2015 1:08 pm EST

Thank you so much for posting all your aggravation issues and frustrations- you are MOT ALONE and what you had to go thru is so unfair and TOTALLY UNNECESSARY! I am now going through a similar situation with Verizon in New Jersey and the USAC which is the Universal Service Administration Company.
My mother is 96, with severe dementia and doesn't even use the phone in her room at her nursing home- I keep it and pay for it so I can call in.
Her bill jumped from 18.94 to 71.00 and when I called they lied and said I never re-submitted application - I NEVER GOT ONE- and this new annual re-cerification process is a result of people abusing the subsidy - New Jersey Shares rep told me I would not be reimbursed for the $50 difference per month, and I would be out of luck for a few months till application was processed-) I did fax it back the same day I got it- blamed me - coverup and I'm out 150? For 3 months - I'm the liar? I will be reporting to the same agencies you mentioned in your article - thank you- What's really sad is that many nursing home residents don't have anyone to handle this for them.-no accountability, just passing the buck And covering their ###- unreal! They don't care at all- a public apology should be demanded and all things rectified ASAP! SHAME- SHAME

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Assurance Wireless - Can't make or receive calls

What good is this phone when i can not place a call can not receive a call. When i called on my other phone the lady took a long time to get to my phone number. I repeated my phone number at least 8 times. What do i have to do go to the business myself do the paperwork and get me another phone?

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Assurance Wireless In-depth Review

Overview: Assurance Wireless is a telecommunications company that provides free or low-cost cell phone service to eligible individuals. Their services are available in select areas and target low-income households. To qualify, applicants must meet certain eligibility requirements.

Plans and Services: Assurance Wireless offers a variety of plans with different features. These plans include data, talk, and text allowances, allowing users to stay connected without breaking the bank. They also offer additional services such as international calling and mobile hotspot, providing flexibility for users with diverse needs.

Phone Selection: Assurance Wireless offers a range of phones to choose from. These phones are of good quality and come with various features to meet different preferences. Users also have options for upgrading or purchasing a new phone, ensuring they can stay up to date with the latest technology.

Customer Support: Assurance Wireless provides multiple methods for contacting customer support, including phone, email, and chat. Their response time is generally prompt, and support is available when needed. User reviews indicate a high level of satisfaction with the customer support provided.

Application Process: The application process for Assurance Wireless is relatively straightforward. Eligibility requirements and documentation needed are clearly outlined, making it easy for potential users to determine if they qualify. The timeframe for approval and activation of services is reasonable, ensuring users can start using their phones without unnecessary delays.

Network Performance: Assurance Wireless offers reliable network coverage with good signal strength. Users report satisfactory speed and reliability of the data connection. Overall, user experiences and feedback on network performance are positive.

Billing and Payments: Assurance Wireless has a transparent billing cycle and offers various payment options. Charges and fees are clearly communicated, ensuring users have a clear understanding of their expenses. User satisfaction with the billing and payment processes is generally high.

Additional Benefits: Assurance Wireless is part of the Lifeline program, which provides additional benefits to eligible individuals. They may also have partnerships or discounts with other services or companies, offering users more value for their money. These additional benefits make Assurance Wireless stand out from other service providers.

User Reviews and Ratings: Overall, users are satisfied with Assurance Wireless and give positive ratings. They appreciate the affordability and reliability of the service. Some users have provided constructive feedback, but the majority of reviews are favorable. When compared to similar service providers, Assurance Wireless holds its own.

Conclusion: Assurance Wireless is a reliable and affordable option for individuals who meet the eligibility requirements. With a range of plans, quality phones, and excellent customer support, it offers a comprehensive package. The application process is straightforward, and the network performance is satisfactory. Overall, Assurance Wireless is recommended for those seeking a cost-effective cell phone service.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Assurance Wireless. Make it specific and clear, such as "Incorrect Billing by Assurance Wireless" or "Poor Customer Service at Assurance Wireless".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Assurance Wireless. Include key areas such as:

  • Service issues: Describe any problems with the mobile service, such as coverage, data speeds, or dropped calls.
  • Customer support: Detail your interactions with customer service, including wait times, the helpfulness of representatives, or any miscommunications.
  • Billing and charges: Mention any discrepancies in your bill, unauthorized charges, or issues with payment processing.
  • Product quality: If applicable, discuss the quality and functionality of the mobile device provided by Assurance Wireless.
  • Account management: Explain any difficulties you've had managing your account, such as updating personal information or changing plans.
Include any relevant transactions with the company, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally impacted you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, bills, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Assurance Wireless. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any follow-up queries or resolutions offered by Assurance Wireless or the ComplaintsBoard.com community.

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