The complaint has been investigated and
resolved to the customer's satisfactionResolved Assurance Wireless — assurance wireless cell phone
resolved to the customer's satisfaction
I received my cell phone today from Assurance Wireless...date of today June 5, 2019...Wednesday. I called the 1-888-321-5880 no less than FIVE TIMES!!! I cannot remove the back of this phone, which is a UMX, and nobody wanted to help me. I went through the same spiel/non instructions because your non-American agents would and could not help me. I have proof because Alice, my assistant also tried to remove the back of this phone so that I can install the battery. I am tired of calling the 888 number because I am getting nowhere. The last person, who was a man, told me to call Sprint. What good is that going to do? So, you either send me another phone with the instructions on how to take the back off this phone, or I will contact the FCC, the Better Business Bureau and your Headquarters in Parsippany, New Jersey. Yes, i do have their address. My home number is [protected]. The Assurance cell phone's number is [protected].
The complaint has been investigated and resolved to the customer's satisfaction.