Aspen Dental
reviews and complaints

With limited fund and even with insurance the cost is outrageous. They maxed out my insurance coverage with xrays, examinations. Had to open a credit card account through Aspen topay the entire inflated charges. Plus I still can't get them to make my permanent top dentures. I constantly have sores in my mouth from my temporary plate is to big and moves all over and make my mouth raw inside. Once again they used all of my insurance on 4 exrsys and another damn exam. That was the second set of exrsys for the same procedure. I wanted my upper plate made and now they are saying they can't do my top plate until I have the lower teeth taken care of. The are over billing people and their insurance.

I needed an upper denture. I was fitted with one and had a couple minor sores. The dentist on duty proceeded to shave half of the gum on the right side down and I lost all suction. Only a very minimal sliver needed to be taken off. I made numerous complaints about this dentist and her actions that day. I was told she was half owner and all they could do for me is repeated softlines. I complained at every visit... Which were numerous. I got my final dentures which were loose and only got worse. They agreed to make me a new hard line and they are hideous. Im supposed to have the natural lite and these weight about as much as 2 dentures. My mouth is filled with excessive material and they are very uncomfortable. To top it off my top teeth dont line up with my bottom teeth and its embarrassing. They say there is nothing further they can do. They have nothing but excuses. Its been a nightmare!

About 4 years ago I got a procedure to remove all of my teeth and get dentures. during the procedure I was not given enough sedation before they started pulling my teeth and was screaming from the pain almost breaking one of the nurses hand by holding on to it with so much force the surgan said to me " if you do not stop screaming I will leave you here and go home" being a 17 year old kid I was scared. The procedure was supposed to go on my parents credit and they said I would owe 5000 dollars. Instead it for some reason went on my credit and i am in a load of debt. Today after 4 years of having there temporary set for 4 years and being in pain for that 4 years I went to affordable dentures they told me my bite and mouth may never be normal because aspen dental did not fit my teeth right and messed up my jaw to the point I have headaches every day. I still get calls and Bill's from aspen dental but with how messed up they made my mouth and even my mind i have no want to pay them. Never go to aspen dental they are the worst and need to be shut down.

I'm writing to explain my experience at your office. My first appointment was around July 8th, to get prepped for a crown. My understanding and request was for an all porcelain crown. I even looked at the colors of teeth with the assistant that day to get an exact match to my teeth. Then 2 or 3 weeks later after calling multiple times to get a sooner appointment, and opportunity for someone to tell about a change in crown, I wasn't able to get in earlier. My appointment was finally scheduled for Tuesday July 23rd. Right before DMD Jayanty was about to cement the crown in my mouth she told me she wanted me to know how it looked. It was a shock to me when seeing the majority of the crown was made in silver, and resembled a cavity not a healthy tooth. I could have cried after going through everything and having a large silver tooth in my mouth. I have had cavities in the past, why would I pay so much money to have one placed in my mouth? After it was cemented in I couldn't stop thinking about the discrepancy between my request to what they put in my mouth, but I was to upset and I was by myself in the office. I mentioned this to DMD Jayanty she then told me it had to be made this way because how thin it was and that all porcelain wouldn't last. She told me the lab contacted her to ask if this was ok, she told them yes to go ahead and make it, without calling and consulting the patient. How come no one ever contacted me to ask if this was ok? Again, I called numerous times between the consultation and my appointment, and nothing was ever mentioned of a change. DMD Jayanty then told me they can redo it. However, I was in the process of moving out of state so I informed them I couldn't come back to this office as I'd be too far to travel. I was told I can have it done in Maine if the other office approves. They needed to contact that office to confirm if another doctor would do the crown. Weeks went by before I heard anything about it and then got in September at the Bangor Maine office.

This appointment was a horrible experience for me. They had to take off the cemented permanent crown and prep the space for a new one to be made. It had to be thicker so it could be made all porcelain as stated before. I was sitting in the chair shaking and crying uncontrollably. It felt and sounded as if someone was taking a hammer to my tooth and smashing it. Eventually they got off the silver crown. I was so upset and so embarrassed to have to go through that, one of the worst experiences of my life. I went back 2 or 3 weeks after to have the new all porcelain crown put in. Not only did I have to go through this experience because of someone else's mistake, I had to pay for a babysitter 2 more times. I think the $535 I paid to the Leominster office for this procedure should be reimbursed to my Care Credit for the experience I had to go through. If the original Dr and Leominster office had reached out to me, the patient, this could have all been avoided. Instead they put me through a whirlwind of pain and emotional distress only to keep my money as if it was a smooth process.

This is not a complaint of payment as I'm sure you've received in the past from patients. But I fear having any procedure done, let alone the extra pain and distress I was put through for the offices mistake and lack of communication.
Amanda LeVesque [protected]

Quote was for 6, 000 plus my insurance paid half I paid 2762.00 out of my pocket. During extractions of my top teeth instrument slipped and came straight down into the bottom of my mouth cut my tongue caused severe pain shooting up my left jaw and ear. I almost came off the table I was crying and screaming. My mother was there and witnessed the whole thing she confronted the dentist who denied it! I have had severe pain in not only my mouth but jaw and ear.then I went back the next day for recheck that's when I was told I only paid for top dentures! They wanted another 1000.$ plus for bottom I was beyond angry! I left very upset crying because I'm on disability and had to borrow money and can't afford to borrow anymore.

After being told a partial denture was my only solution since I couldn't afford the thousands of dollars it would cost to replace two teeth, I agreed and paid up front, had four teeth pulled and the product I paid for is not what they promised. It doesn't fit and causes me pain. I'm chewing on metal all day because the claps don't even go where they belong. The front tooth hangs over my bottom lip showing at all times like a snaggle tooth. The gum color that is supposed to match is not even close. The back clasps are causing my entire jaw to hurt and causing me to have constant headaches. I tried to address the looks and fit issue with them well before upon wax try on and was told by male doctor I was nitpicking small stuff and after 3 try's he convinced me the fit would be better when finished. It doesn't fit. I've been back 4 times and tell them each time it doesn't fit and they just tell me it's my mouth and how my teeth are formed.

Let me first state that I have been a resident of IA. for 26 years. We travel quite a bit for my husband's work. In January I had all but 5 of my teeth extracted, fit for dentures, In June of 2019 I went to the Farmington MO. office to get the wax fit. After many screwed up appts. I had to go to Fenton Mo for the last fittings. I was told by all the dentists that I could go to any office if I had ANY problems and they would all help me. LIE, LIE, LIE! On July 29th I went in for my final fitting in Fenton MO. I told the dentist I was going home to Iowa tomorrow. They put the permanent denture in my mouth along with my bottom partial. No mirror and was then was told, try those for a week. I got out to my vehicle, noticed the top denture was horrible. Crooked gum line, fangs on the left side, large gap between top and bottom teeth, baby teeth in the front. I complained. Not satisfied. I reported them to the BBB. The office in Fenton MO. finally contacted me, made an appt for me on Sept. 3rd 2019 at 4:30 in Council Bluffs IA. I went to my appt. had an oriental dentist. Never was told her name. Her first statement was, I can only make an adjustment. She said since I recently moved here, I would have to go back to Farmington Mo. because that's where my work was done.Then left the room. Very rude and uncaring. The receptionist asked me about an outstanding bill for 611.00. which occurred in Fenton MO. if they won't help me from any office, then why are they concerned about billing from another office. That 611.00 is in dispute with Dental First Financing. Before, I was willing to settle for a refund of get the work completed. 100% guarantee, I am 100% not satisfied with the shoddy work of my denture, work ethic and customer relations with all of the Aspen Dental offices. I no longer want them to fix the problem. I want a refund on the 611.00 so I can find a competent dentist that truly cares about my smile and being able to eat and enjoy my food. This was the worst decision I have ever made by going to Aspen Dental.

I had set dentures made didn't fit had a second set made didn't fit they did a reline on new dentures still can not keep in month with out glue tired of going back to get worked on then if that don't work waiting normally days if not weeks to get back in i'm wanting a refund but getting the run around. i have contacted the office in lubbock, TX this been going on for for about two and a half months so why is it so hard to get a refund also paid for the 4000.00 dentures i think i got the cheaper ones i'm going to take to these Dentures to a dentist to see if they are what i paid for