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I am member of Asia Miles linked with Cathay Pacific Air mileage program since 2001. These interlinked companies are located in China. I have accrued lot of mileage points , but so far in last 6 years I am not able to redeem and on so many occasions my points lapsed. Several times I tried to redeem mileage awards by booking a ticket online on cathay pacific and through Asia miles customer service. But till today I always got same reply that Flights are full. Even when I tried to book a ticket using Asia miles two months in advance, i got same status as " no availability".
I am holding quite a good amount of points but in last 6 years I am total failure to make use of it .
We are all very familiar about Chinese business ethics, the way people are ripped by counterfeit and fake products from China. Similar this Airline with the help of Asia miles award program-- are doing mal practices with many innocent customers/passengers by not giving them worth of reward points they generated. My case could be isolated one, but issue here is, inspite of several attempts, believe me not even once I could make use of it.
I am sure Asia miles is pure hoax, as well as scam similar to many chinese business scams we come across. Cathay pacific is part of this game.
I alert people to be careful. watchful with this coalition of popular customer ripping program which is otherwise known as Asia Miles reward system. Don't ever get duped by their glossy posters and advertisements. Better steer clear from these jokers from China.
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I got following lip service reply from jokers from Asia Miles jokers in China- ( a Country popular for Snake eating). I do appreciate that you would like to use your miles on your preferred award types and understand the reason for your frustration at not being able to utilize your earned mileage. Regarding our redemption seat allocation, allow me to explain that the number of award seats allocated depends on the time of year, routing, time of day and predicted
passenger load. If a flight is forecasted to be full, fewer redemption seats will be allocated. As we get closer to the flight date and a more realistic forecast emerges, additional seats may be released for redemption should the flight be under the originally estimated capacity.
As much as we wish to assist our members with their redemption requests, due to the reasons explained above, it might not be always possible for us to accommodate demand...
Kind regards,
Donna Kong
Customer Relations Executive
Asia Miles Service Center
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Finally let me wind up my ranting by ending with "BEWARE OF ASIA MILES- THEY ARE PURE SCAM FROM CHINA"
The complaint has been investigated and resolved to the customer’s satisfaction.
I have used Asia miles several time to fy from LAX to Manila in First Class but you have to know the tricks. You have to buy an additional ticket in case you can not get a seat but I have never had disappointment. I always got a seat last minute. You have to try two weeks and keep on calling every day or chack every day on Cathay Paciifc.com. I have more than 1,8 million Asia Mile and have ALWAYS gotten a seat in First Class. If you can not a seat, please let me use your miles and I will be happy to by you a ticket with my own money.
Email me at mdnitrous@gmail.com. I will be happy to help you. I can assure you that there is no scam. CX is one of the best Airline and it is hard to get a free ticket like any other five star airline.
The worst of the Asia Miles is: we cannot to purchase some Asia Miles in order to extend the expiration date. They will give you another expiration date for the miles that we purchased (not all the miles we will have). The original miles would still be expired at the designation date. No matter- we purchase or donate! shame on you, Asia Miles.
now on the phone with there customer service, been half an hr, still waiting
same problem, redeems points, but want to change to 2 days later, but i cant, its full. but there are plenty of seats if i buy a ticket!
I completely agree with this post Cathay Pacific should be a shame! I am in the same situation, If I buy the ticket I can find plenty of seats, if I try to use the miles all the flights are full for months...
Asian Miles , Are in fact a big hoax and scam and I will make this time once I get back to the US people know about it.