ASAPTickets.com review: Failure to fulfil the contract

I booked a flight for two passengers and I then added and paid for an infant to on November 30, so that he can travel with his mother on a December 1, 2023 flight from Addis Ababa to Dublin. Charmaine Nyoni and two children including the infant whom I had added and paid for arrived at the airport for check in. They were advised that the infant was not booked and didn't have a ticket. at the same time, I received an email from ASAP stating that they were working on getting the ticket for the infant as soon as possible. Charmaine waited for ASAP to issue the ticket and this never happened. we made a lot of calls to ASAP but with no success of solving the problem. Charmaine Nyoni couldn't travel and leave the infant behind. as a result she was forced go to the hotel.. to make it worse, she was visiting Ethiopia as a tourist. ASAP then wanted us to pay for the no show fee and other related fees. I declined, then they promised that investigation will take 3 to 5 business days. we waited and the given time frame lapsed. we were forced to pay $400 and we were promised that ASAP was still looking into. we had to pay for hotel, and subsequently, she overstayed due to ASAP negligence. three passengers had to pay.

As we have lost confidence in dealing with ASAP, we decided to dela with the airline direct and book the flight while wait for the issue to be resolved. we cancelled the return ticket. After cancelling the return ticket on December 28, 2023. I then received an email stating that cancelling the return ticket through ASAP, we have forfeited our right for redress and the case is closed. the incident happened in Addis Ababa and the tickets were booked and paid for in Canada.

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