Ordering
I went into the Argos shop in keighley to get some bedding for my daughters birthday, being told i had to order it from Argos extra which was no problem and it would arrive the following weds whichwas no problem because her birthday is`nt till the end of the month.
The girl on the till TRISH told me it would arrive between 12.oo and 4.00o`clock so i said i would still call in just in case it had been unpacked, but due to unforseen circumstances did not get in till the folowing sat the girl on the customer service desk who was very nice asked for my ticket but trish had not given me one she said that the till was playing up but said that she had put my name on to reserve it .
the assistant looked on the system and to my horror she told me that it had never been ordered in the first place t i still do not think this is very good customerand other stores were out of stock but i could get from LEEDS which is about 20 miles from where i live .
The girl on the customer service desk was very nice and did appologise but i think this is not very good customer service from a big store like this in future i will seriously think about using them again
Authentic or fake
I've bought 2 sekonda watches from argos this year and both got problems. One, automatic, just stopped, the other got water inside despite the fact it was 50m water resistent. I belived sekonda it'sa good brand so I checked sekonda web site and found none of the sekonda watches argos sales. Is there something I missed or...
I have had a similar issue, I recently bought a watch which looks slightly different to the image advertisement of the watch. I hate to feel that I wasted money on a fake Sekonda watch.
Hi
email:
Sara weller, Managing director of argos
Sara.weller@argos.co.uk shes the ceo, then it will be passed to her executive response team.
thanks
sam
Delivery
My son ordered on line from argos a washing machine HEC 1050 1.000 spin it arrived this morning but the two men delivering it said they could not take it upstairs as theydid not have time. They left it with my son in a communial hallway so as there was nobody around to move it he had to carry it up one flight of stairs on his own. on his way to work he called in to the local bakery and mentioned what had happened to the lady and she said two men called to get a sandwich at about 10.30 same description as my son had told her. it seems they had no time to deliver the machine as arranged but could find time to go to the bakers.my son hurt his back getting the machine upstairs he had no choice as it was a health and safety issue leaving it where the men had left it. I am very upset my son had to struggle on his own.yours faithfully MRS SUSAN DAVIES .
Similar problem with 2 delivery guys delivering a washing machine. 2 guys from Manchester. Attitude straight off bringing machine up a flight of stairs and I had cleared old machine out of the way so they had a straight run. The bigger one making sarcastic comments about my accent, what a laugh, he was broad Mancunian himself, rolling his eyes at his mate, broke wall socket and then said it was already broken, it wasn't, had to give them superglue to mend it...took ages. Then proceeded to photograph a slight tear in lino which was already there commenting that was just in case I made a claim against them. Whether they were employed by Argos or a carrier acting on their behalf they shame the Argos name but these 2 duffers certainly didn't and don't care. They won't be crossing my doorstep again because I won't get such items from Argos.
I COULD NOT ACCEPT AN ARGOS DELIVERY LAST FRIDAY 20TH MARCH, HAVING WAITED ALMOST 7 WEEKS FOR IT TO ARRIVE. THEY RESCHEDULED DELIVERY FOR 30TH MARCH, I CONTACTED THEM AND ADVISE THEM "NO WAY" I WANTED DELIVERY ASAP., I REQUESTED TO SPEAK WITH A MANAGER URGENTLY AND THAT IF I WAS NOT GETTING MY DELIVERY ASAP I WANTED A FULL REFUND. THE GIRL IN CUSTOMER SERVICE WENT OFF THE LINE AND CAME BACK TO ME 2 MINUTES LATER AND WAS ADVISED ME THAT THE TRANSPORT COMPANY WOULD CONTACT ME MON 23RD/TUES 24TH MARCH TO ARRANGE DELIVERY FOR WED 25TH/THURS 26TH MARCH. I PHONED ARGOS TODAY TO ASK WHY I HAD NOT HEARD FROM THE TRANSPORT COMPANY, HAVING BEEN THROWN FROM ONE PERSON TO THE NEXT I WAS EVENTUALLY TOLD I WAS GETTING DELIVERY ON MONDAY 30TH MARCH 2015. SO I WAS BLATANTLY LIED TO BY THE WOMAN IN CUSTOMER SERVICES ABOUT MY DELIVERY. I FIND THAT BEHAVIOUR DISGUSTING, LIES WAS WHAT IT WAS. NEVER EVER BUY ANYTHING FROM ARGOS AGAIN. MOST UNHELPFUL BUNCH OF PEOPLE I EVER HAD THE UNFORTUNATE TO ENCOUNTER.
We will never ever go to Argos again for home delivery. To cut a long story short, delivery men (x2) wiped greasy hands all over the walls on the stairway when moving a mattress from the van into the house. When they got the mattress upstairs they then proceeded to take PHOTOGRAPHS of the bedrooms! They said it was for evidence that the house has small rooms and they had difficulties getting the mattress up the stairs, so would report this to their managers. I will leave it to your imagination as to WHY they were taking photographs, my partner asked them to stop and they refused. I rang Argos today and asked if it was common practice/policy for their drivers to take photos of inside the house (and were found out), they refused to comment. To be continued...
Anyone else who has had similar experiences, please add to this.
Delivery drivers are actually employed by DHL or Home Delivery Network NOT ARGOS!
They are also not insured by the company to lift/transport things up stairs in customers homes.
How do you know the drivers had time to go to the bakers?
Dear oh dear.
The lady who was on till
hi i went to the shop 2day to take back this toy what i bought for ma son on friday. ive losted my recepit but the product stil ad sticker on it so u cud tell it was theres. the lady called leanne on the till was very rude to me n wouldnt change or take the product bk as i ad opened the box to see if my son liked the product as it was to babyish 4 him i thought id take it bk as u av 28 days but in this case this leanne was very abrupt n she was shouting at me n trying to make me argue wiv her i sed im not showing my self up so she got louder as a shop that was full it made me look bad as she was very rude ive never bin so shocked in ma life i wil never shop they again as the lady on the til was outrageious n i felt that if u buy a product n not happy wiv it u cud take it bk wiv in 28 days i av bank papers t prove i bought it so cudnt see the problem she was trying t start trouble n i thought if u worked in a shop u wasnt allowerd t shout and argue at the custmer.. i wouldnt mind the product was only 20.00 pound i would av bin happy wiv a voucher to get my 4 year old boy something eles that would be suitable 4 his age as this toy was not. im digusted wiv her attiutuide against me.. i wil b telling every one never to shop at keighley argos again as the staff are not helpful at all..
I don't know about your problem at Argos but your writing, spelling & grammer are all dreadful.
argos complaint ?
Hi
email:
Sara weller, Managing director of argos
Sara.weller@argos.co.uk shes the ceo, then it will be passed to her executive response team.
thanks
sam
I find this complaint extremely insulting, how dare you mention an employee's name personally on a public website in such a slanderous way. I work on customer services in retail and whilst not all are perfect we have to do our jobs with limiting policies that have been set by the company. If you have a complaint have the balls to go into store and complain or at least write a letter of complaint to Argos H/O or store. I hope you get done for slander if you get caught!
I've had the same problem about 6 months ago. I dont know what the staff member was called but she had short blonde hair. I went to return something i bought for £50 and wanted to return it as it was damaged and she basically said to me that I should have checked it before taking it out of the shop. I have never shopped from argos since then.
ive been to this keighley argos store and ive had the same problem its seems to be keighley staff and that leanne i have dealt with in the past and she has a bad attiude with the public. im glad some one eles has had the same rough time as me. i wont be going to that shop again.
Do not buy
Do not bother buying a service washing machine. My first service lasted me twelve years. After wasting my money on whirlpool and hotpoint thought i would go back to service... BIG MISTAKE! It lasted 19 days, they cant get an engineer out for four weeks and they don't care. Their customer services is sooo bad. Two weeks of phone calls getting nowhere. Spent at least an hour on the phone to them daily, got back in touch with argos where i bought it and they are going to replace it, no problem. They are even going to cover the cost of the laundrette bills.
Firstly Argosrules: Get a grip!
Secondly, You are blaming Argos for your washing machine breaking down which was BUILT, parts SOURCED and SUPPLIED by Service?
Why not take the matter to Service themselves? As Argos simply sold it on to you on behalf of them?
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Yes I am agree. Please I suggest everybody donot buy anything from ARGOS. I ordered leather sofas on 22 May and they gave me 06 August 2008 as a delivery date. Now they send me another letter for stock delay and promised me to deliver these after 31 August 2008. It really cause me distress and uncomfort. They are still not sure that they will deliver me on 31 August. Its more than 2 months. I am really upset and will never ever buy anything again from ARGOS. That's for sure!
appaulling quality
Just over a year ago we purchased the Andria sofa package from Argos direct. When they arrived everything seemed fine until 5 months down the line the arm collapsed leaving jagged wood protruding from the underside of the sofa, (not good when you have a small baby crawling around). We contacted Argos who sent out an upholsterer who said that the timber used was totally unsuitable as it was full of Knots and therefore very weak. On receiving the reports Argos sent replacement sofas out and we thought at the time that this was good customer service. But another 6 months down the line and the exact same thing happened again. Now this time Argos have been anything but accommodating. At first they tried to accuse us of Jumping on the arms. Then they tried to say that they were out of warranty, until we pointed out that the warranty runs again for 12 months ion the replacement items, not the original, as it is a statutory guarantee on the product. After this Argos finally decided they would send out an upholsterer again. eventually he came out after many phone calls to premium rate numbers chasing him up(I must state this was Argos's fault, the upholsterer was very good). On examining the sofas for 5mins the upholsterer again confirmed that poor quality timber was to blame, as it had broke again across a knot, and he also said that the arm should be designed to take the wait of a seated person, and that this one would not have taken the weight of a child. He then confirmed that he would send the report to Argos who would contact us about a replacement. This again took 2 weeks and several phone calls to get agreed, and that a we would be contact shortly with a date for delivery of the replacements. we waited for 3 weeks and phoned again after not hearing anything to be told that there is a 28 day lead time from agreement to delivery, which we should have been told in the first place. So we then waited until 3 days before this time and phoned again to be told that it was unlikely we would get the sofa within this time scale as they were waiting for them to come into stock(Bare in mind this is an item prominently advertised in there new catalogue and according to them as not been available from catalogue release and is still not available several months on.) the lady on the phone was actually very understanding and agreed that we should be offered an alternative replacement as it was unacceptable, and that she would get one of the managers to phone us back which he did. However this guy was anything but understanding, as all he would say was well we say 28 days, but that is subject to stock availability and it could be much longer and we would just have to wait. I suggested about an alternative replacement and he just replied, we don't do that. In fact he was just like a recorded message, saying over and over that there was a 28 days lead time and that we would just have to wait, not ever understanding that this time was all but up, and basically unless they got stock in overnight, phoned us up and sent it straight out the next day this would have been impossible to meet. When I said that this was not good enough he just said well that's how it is. During this whole conversation we received one well practised out of the book apology on first answering the phone and then nothing else. After saying that we would talk to trading standards, his reply was that's up to you. I then asked for his name to which he just replied with a common first name, and on request I was told that he would give his surname as we did not require it(Funny how we always have to give our full name before they will even speak to you) and an extension number without any main number to attach it to. So now we have got to just sit(albeit it on a sofa that could collapse at any time) and twiddle our thumbs while we wait to hear. On top of this the recorded message always starts with all calls are recorded for safety and training purposes, but when previous calls are mentioned, the standard reply is 'I have no record of that call on the system'. This is proved by the fact that on every occasion we have had to give our contact phone numbers again, as they did not have them listed, even though they were taken every time.
well one thing is for certain, if the sofas are replaced eventually or not, we ( and anyone we know) will not be shopping at Argos again.
I would be interested to here if anybody else as had the same problems with this shoddy company.
I bought a Dylan corner sofa in October 2008. I was initially very pleased with my sofa as it was very comfortable and I believed very impressive for the price. After just 2-3 months I realised that the sofa cushions where becoming flat and shapeless and that it was sinking at the side with the arm. I called Argos and made my complaint. They said that they could not send an upholsterer until January 09. After waiting in for the full day I went to the shop and the upholsterer had turned up at the very last minute. Unfortunately I missed him after being advised that he would arrive between 9am - 4pm, and he actually arrived at 4:45 pm. I was left a card and I had to call the premium rate number. After receiving a bad attitude from the upholsterer I told them what I was advised by the upholsterer, who had told them something completely different. They agreed to send another upholsterer.
The next Upholsterer arrived February 09. She came and added some more straps to the underside of the sofa to fix the sinking problem, but told me that they would not rectify the problems with the cushions as this is not their responsibility. I let the problem go for a while, then went to another upholsterer who advised me that it would cost £150.00 to £200.00 to fix the problem. I checked through my old bank statment to check the exact date of purchase, and realised that it was still under warranty. I contacted trading standards to see where I stood on the matter and told the advisor that the upholsterer said they would not replace the cushions. He agreed that this was a stupid remark as they are responsible for the problem as it is their product, and this responsibility lasts for 6 years. I wrote a letter, compiled all my information ready to send and instructed that they had 14 days to comply or trading standards would be involved.
I called Argos to confirm my account password as I had requested this via E-mail and received no response. I was transferred through to the upholsterer who asked what the problem was with the sofa. I told her that the problem with the base of the sofa had been solved, but the cushions had become uncomfortable and flat. She asked me which cushions where causing problems, to which I replied all of them. To my surprise she said that they would send me a new set of cushions over the next two weeks, and they would be delivered by courier. I asked her why the upholsterer had said that it is not their responsibility. She informed me that the decision was due to not following care instructions, which was false as I had been plumping the cushions daily to no avail. I asked her if there had been a lot of problems with this product to which she said a lot have been sent back as faulty, the base is fine it's just the cushions and the manufacturer has realsied this, and that is why they are willing to replace cushions and include clearer care instructions. I asked her to give me her name to which I was given her first name only. I collated all the information. I still have the sofa, and they now have 2 weeks to send the new cushions. If they do not arrive I will go ahead with my complaint, and involve trading standards.
I will keep you updated and let you know how I get on, good luck with your purchase. :)
i have had a similar problem with this sofa, the wood on the arm has snapped and another aswell, aswell as the wood bening absolutly rubbish, the leather split after 8 months and all the filling is coming out, the upholsterer came out LAST JULY08 and we are in june 09 now, and still waiting for them to sort it out as we also keep getting fobbed 0ff with 1 excuse or another.
have just looked at replacing it with the dylan corner suit, maybe give that a go and see what happens as all the leather suites i order they fob me off with oh its out of stock.
Refund errors
Purchased bed from argos for £179.00 in october 2007 paid additional £24.99 for extra 3 years insurance then in early march (6th or 7th) the top of the bed went through the base, it was then collected on the 14th march and a replacement one was left.then blow and behold no more than two weeks later it was same old problem top through base. Told by argos to find different bed that was in stock, did this and they gave me thumbs up. Nearly four weeks later and after many calls i was informed that they where waiting solely for date to collect and date for delivery to become available. When my partner called end of april told no bed in stock and they were waiting for delivery to them. We had by know slept unceremoniously on the floor for over a month. We asked for a complete refund and after some negative conversations with phone staff all was agreed and we would get back our £179.00 for the bed plus the £24.99 we spent on extra insurance.told within 7-10 days.
Then told week later no refund until broken bed had been collected.then on may 5th bank holiday monday it was gone and we counted the days. Now today may 14th 2008 we phoned to check and guess what no refund. Had to explain everything again to new person and again after negative conversation we were told refund in another 7-10 days that means a total of over 6 weeks we have slept on the floor thanks to argos and their wonderful service and we are still waiting.
If you really want a bed don't get from argos upon my experience you would do better to make one yourself from thin timber and cardboard if you have any complaints write to custom relations, acton gate, stafford, st18 9ar and good luck!
Terrible Staff Attitude and unwillingness to compensate.
I was shopping in november of last year with my then almost 3 year old who was at the time potty training. I was also 7 1/2 months pregnant. Unfortunatley my daughter had an accident so I informed a member of staff too ensure the mess was cleaned up. The informed member of staff then informed several other members of staff who were laughing hysterically before returning to me and passing me a large mop bucket of soapy water and explained that it was my responsibility as a parent to clean it up. I asked if he'd carry ita nd he said no. I then struggled to carry it while other customers were pointing and laughing. I was distressed and angry so much so that my mum took me straight to hospital were my labour had to be stopped. I wrote to argos twice allthough they state they only recieved one l;etter, they have said theres nothing they can do and they are unwilling to compansate as i have no financial loss. were do we go from here? emma
I bought a ps3 that came with a big ben acessory pack. Sony have now done a update so no third party controllers work. I complained to argos stating that it was bought in a bundle from them, and then iv'e now had to go out and buy a official controller. Argos blames sony for updating there systems and sony blame argos for selling third party controllers. I am now at least £37.99 out of pocket and left with a bundle pack of big ben that no longer works. Aparently the third party controllers still selling in argos have been updated. but where does that leave me.
I agree with you andrew their service is dredful.
Dreadful service or should I say no service at all!
I will be very wary of getting any white goods from your company in future.
I bought a washine machine from argos that is obviously faulty and cannot get any satisfaction regarding this. I stated that the machine would spin sometimes and not others, fast spin somestimes not others. I was told bythe customer services that this was a particular feature of this machine and it was not faulty. I did have an engineer out who told me the machine was so sensive that it was not faulty but this was afeature of this machine. He also told me to throw a towel in the maachine and then it might spin! I was also told that if the load was too small or too big it might not spin.
I asked the lady I was talking too if that we be accetable if she had to play around with her machine to make it work to which the reply was "I don't have that machine".
In the course of ringing the complaints department for over a week I have had many different telephone numbers to ring, spoken to Doris twice at least, Hannah, Sacha at various other people on the phone.
I was told by someone that they had only got listed that I made two calls, very convient for their records.
I was told on many occaisons that I would recieve a call back, that I would get an email, that I would be sent a manual. Of course none of this happened.
Beware people who wish to get customer satisfaction, you won't get it at Argos.
May I please state, that health and safety regs do state that employees cannot touch anything of this nature.
How were staff to know your child wasn't carrying any form of infectious or health-damaging disease or illness?
Argos have no reason to financially compensate you, read consumer law on compensation. In no way have you made a financial loss to them and it does not warrant a goodwill gesture as there was no ill-will intended.
or maybe Jason your just a troll who likes to go around and put people down. Really go back to youtube and start posting up hate comments again.
Threatening delivery staff
Complaint sent to Argos sums it up:
I am writing to complain about the behaviour of your delivery drivers who today brought a new Servis washing machine to my home.
On page 1773 of the Spring/Summer 2008 Argos catalogue it states, under the section headed "Larger Items" :
"We'll deliver any item marked 'Home Delivery Only' to any room provided drivers do not feel there are any health and safety issues such as a staircase which is too narrow or there is a danger of damage to the customers [sic] property.
For all large kitchen appliances we will also unpack your appliance and take away all of the packaging for recycling."
The washing machine we bought was delivered to the kitchen, as requested, and my wife asked the men to unpack the machine and take away the packing as stated on page 1773 of the current catalogue, a request which they refused. My wife then stated that she would not sign the delivery docket unless the unpacking was completed, where upon the man stated he would take the machine back to the depot. At this point my wife asked them to wait whilst she phoned Argos customer services. At this point the men became aggressive and returned to their vehicle to bring back the equipment to return the machine to the truck. At this point my wife closed the door while she had chance to phone customer services.
When customer services reluctantly agreed to inform the drivers to remove the packaging, they were let back in and proceeded to do so.
I feel that this whole incident was regrettable and was only made worse by the two men being rude, threatening and intimidatory towards a woman alone in her own home with a small child.
Quite frankly I am disgusted, and have made notes to discontinue using Argos for any further purchases.
I await your reply to this matter, which I sincerely hope will include an apology for the shoddy treatment my wife has received at the hands of two rude and unpleasant men trying to intimidate her in her own home.
I recently had a bad experience with Argos driver. I complained but Argos refused to update me with outcome of their investigation because of data protection act ! Rubbish excuse they just don't care. It is only a matter of time poor customer service will catch up with them...ask currying...
Hi
email:
Sara weller, Managing director of argos
Sara.weller@argos.co.uk shes the ceo, then it will be passed to her executive response team.
thanks
sam
I work for Argos Direct as an agency driver and i would like to point out the following:
It is reasonable to assume that this would reflect on Argos themselves as their delivery drivers wear an Argos/Homebase uniform and usually arrive in an Argos lorry, but the fact is that Argos do not employ the drivers.
The drivers are employed in most cases by DHL in the case of two man crews and sometimes have an agency driver like myself with them. Other drivers work for HDN (Home Delivery Network) and are single crewed.
The customer is correct that Argos delivery drivers are expected to unpack and remove all packaging from certain goods at the customers request but are not allowed to assemble or install or disassemble items, apart from fixing the feet/legs onto sofas etc.
There are many reasons that this may have been refused, the main ones being for health and safety reasons, lack of space or the danger of damage to a customers property but i suspect that the main reason for their refusal was probably due to time constraints.
Drivers have to stick to a tight schedule and have to try their best to reach all customers on time and there is no way to please everyone.
Customers treat drivers in different ways and although the vast majority of customers are happy to receive their goods and treat the drivers with respect, there are others that are only too willing to treat the drivers like personal slaves and bark out orders like "you have to do it because it says so in the catalogue!"
With that kind of attitude, the drivers can get a little peeved to say the least.
That said, it would have made more sense to have unpacked the item as it would have taken them only around a minute or so as opposed to returning to the lorry to get a trolley and then going back to collect the item, returning to the lorry again and securing it.
If the reason for refusal WAS due to time constraints, it cost them even more time and would have cost them money as any failed deliveries count against their bonus at the end of each month. All the drivers that i have worked with are decent, hardworking and courteous individuals who always do their utmost to ensure that customers receive the service that they expect. Hopefully, this was just a one-off incident and should not reflect on Argos in general or on the vast majority of drivers who do a very difficult job and sometimes have the odd off-day. I am in no way saying that it was the fault of the customer but, please remember that drivers also have the right to respect from customers and that a polite request and a smile helps to prevent these kinds of problems. And you never know, you may just get a smile back. I:-)
Delivery issues!
My daughter ordered dining table and chairs from argos on sept 28 2007.order was in stock and she paid in full. Was told delivery was up to 28 days. Oct 23had letter saying waiting for to arrive by nov 28. phoned on 30 nov told stock arriving in another 2 weeks. My daughter she will only get her order in jan 2008. argos has her money all this time. Only apologized after i e.mailed them. How can they take orders and monies when they don't have the stock. I am disgusted and amazed at how they can get away with this.
I agree. I ordered a leather corner sofa from Argos which was guaranteed to be delivered within 35 days. Payment taken on order in full (£700).
The sofa was due to be delivered by 7th August but on this date still had not received a delivery date or any correspondence from them.
On ringing them (an 0870 number) I was advised that there was a shipping delay and we would receive the sofa by today.
Today has arrived, and again NO correspondence from them. On ringing (and being put on hold for over 10 minutes), there is now another 3 week delay in the sofa arriving in the UK. I have asked for compensation but have been advised that it can only be given on receipt of the item and when we are satisfied with the product. They have not been able to give guarantee that the sofa will arrive in 3 weeks, hence I am heavily pregnant and due to give birth in a week (to twins) and have nowhere to sit with them.
I would avoid Argos at all costs and shop elsewhere - in the time we have had to wait for the sofa to be delivered, I could have ordered a made-to-measure which would have cost the same
i would advice you to get your money back and go else where i am a 15 year old girl who has not got the money to be berdined i bought an pink mp3 player for me as i am a cadet we went to otterburn and the trip was long now i get home and my mp3 player deleted all songa and will not allow me to place more onto it and i have throwen the recit away and cant get my money back so i will just leave it and complain but never ever buy anything from agros again they dont dersive to be a company if there selling young children dodge products they should not be allowed open
No cash refund after 28 days!
I recently bought a hair clipping set do cut my partners hair at home, saving both money and time for us both. We had the clippers 4 months and had only been used 4 times. The last time i used them resulted in my partners ear and neck being cut badly by the clippers, causing him great pain! The clippers had a 2year manufacture guarantee so took them back to Argos in Beaumont Leys (Leicester). After waiting 10 minutes to be served I explained the damaged caused by the clippers. At this point Argos only offered us a exchange or Voucher. I asked for a cash refund as it has seriously marked my partner's neck and ear. We was told this wasn't possible! We replied with the fact that it had a warranty and only had it 4 months and had been working fine up until then. They still refused to refund us cash and became very rude and abusive! We then asked to speak to a manager whom was not there due to being hospitalized, so was offered assistance from the second dog's body. Who was a much use as a dead dog! We asked for names of people so as we could make an official complaint. We was fobbed off with first names only as they don't do surnames (Amy and Shane). We just want to WARN future CUSTOMERS to ARGOS that if you purchase an item that runs out after 28 days you will not get a cash refund even if it's cut your head off!
VOUCHERS/REPLACEMENTS ONLY AVAILABLE!
under the sales of goods act argos should have fixed the phone if the fault was none of your own im having this exact problem with my daughters phone at the moment where i have phoned trading standards and they have advised me what to do
Re: The Samsung Mobile - if you do not take out additional insurance coverage on the mobile phone, then your guarantee is in the hands of Samsung. Argos complied with this by sending your mobile off for repair (the same thing has happened to me with a Sony Ericcson mobile). If the technicians at the repair facility determine that the mobile was damaged through the fault of the owner, then you have violated the guarantee, which only covers faults which develop due to the phone itself. The fact that they request payment for repair indicates that they have determined that the phone was damaged due to the user. Sorry, but you must have inadvertently broke it yourself - not covered by manufacturer warranty!
So, to answer your question - a guarantee covers faults which develop in products without any fault on the part of the user. If you still claim that the phone was not damaged by yourself, I would suggest paying for an independent evaluation - and, if they agree with you, then claim the money and repair costs from Samsung. Hope this helps!
Ps. Not meaning to be smarmy but... they fixed my phone.
I bought a samsung mobile phone from Argos in dec 07, by April 08 the screen was unreadable, i hadn't dropped it, got it wet or anything, it literally went potty on its own free will. Argos sent it away saying it would take 14 working days to be mended, oh yes they then contact me after I have waited two weeks to say they would charge me £74 to fix it or I could graciouisley accept it back unfixed! I think not! I will take it up with head office and then use my customer rights and statratory rights.
Exactly what is a guarantee for these days?
Alison itsworthasking.com
buying a bike for my daughter being bought on the 2/05/08.and put away untill her birthday on 6/5/08 opening on the 5/5/08 and found that the wheels were all dirty the seat ripped and every thing else was out of the packets .not knowing what to do becauase my daughter who will be 7 will be expecting her bike .but some body has already used it.i payed a lot of money for the bike to make my daughter happy and am so upset at the perchase i have got my poor daughter now wont be getting her new bike but a second hand one i will be looking into this matter further to find out why argos has the right to upset a little girls birthday and memories of her first bike being broke.
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This isnt actually true, the staff at your particular store were incorrect, you can have a full refund by the way in which you paid, be it card or cash if the item is still in guarantee, you should only get vouchers after the guarantee has ran out.
If this item has caused injury as well then the store should have filled in a Haznot report and sent the item to head office for a QC check.
Lousy customer service
My wife bought a garden gazebo, not an expensive item,at the local ARGOS
We set it on the lawn and after about three weeks we came down one morning to find one of the metal legs had collapsed.
She complained at the local store.
Nothing we can do we don't have any more. Anyway, that was a windy night...we've had lots of complaints about this happening, accidental damage,
Tough!
I wrote to Richard Joyce, Customer services at ACTON Gate, about 3 weeks ago, no response not even an acknowledgement. Finding his name and avoiding an 0870 number is impossible. I rang an 0800 number i found to be told it was really an 0870 line, but I got his name and address. Why should you pay a premium rate call to complain about goods which are unfit for purpose?
A gazebo which cannot resist a summer breeze is as useful as a chocolate fireguard, the company selling them even less so.
I have asked my wife not to shop at ARGOS again. They need treating with the same contempt they hold their customers in!
Argos is very upfront with promises to customer to walk in spend money on a product with warranty guarantee and 30day money back. Unfornately may all public be aware shopping with Argos and not update with their false statement inadequate customer service can cost more than expected up refundable and the vendor to keep the damage item as a result of a manager or lousy staffs decision. Customer service needs to meet up inline with update revised relation towards their policy and service. My opinion shop with John Lewis as they have almost or more than Argos choice better service guaranteed replacement, slight dearer but safe shopping. Argos is not a reputable shop you want to waste resources with as numerous complaints have been updated on the consumer throughout whole uk. The directors need to wake up and understand it doesn't take minutes to go into liquidation as we customers are their money having products on shelves and online would not benefit the company if there is no sales and disappointing customers with their products.
i am a fifty year old girl who just wants to waste money on goods i bough a mp3 player and i faulated i took i back but they said nowt we can do its your product and you dont have a recit and you could hav found it and pleaded money outa this argos store in jarrow i wish never to shop there again
Argos are the most inept, crudely run company I have had the misfortune of dealing with. They have cost me £1,000 in bank fees by not refunding money due back to me on the day they promised and instead of informing me of the delay I was forced to chase them for the refund which turned up 5 weeks later and 1,000 worse off in bank fees as the £400 refund was not paid in and therefore did not cover DD's that were due after the date they promised me - eventually the money went in and left me £600 overdrawn.
Thanks Argos and thanks for ignoring every attempt I have made to speak to non-loony tune in your crap company.
Misleading of the company
I am writing to report some very underhand behavior by the store Argos. I saw an offer on the Argos website for a new phone -the Orange Sony Ericsson W810i, I then went to the store on the 02.07.07 to purchase it, with it I purchase a Micro SD 1Gb Memory Card (546/4029) as suggested underneath the add for my phone. When I got home and tried to insert the card I discovered it was the wrong size. I complained on the 05.07.07 that I had been mislead into buying the wrong simcard for my phone, by the internet advert on their site and the on stores quick pay kiosk which said the card was suitable for the phone. The store manager at the Cardiff Bay store said to call customer services to sort it. When I got home I tried to call it and found out that she had given me the wrong number. When i finally found the correct number I got through to a member of personnel called Dennis, who brought up the deal on the Orange sony Ericsson w810i offering "Save £5 when you buy Micro SD 1Gb Memory Card (546/4029) with Orange Sony Ericsson W810i (547/3924). To receive this offer, add both items to your trolley. Offer ends 4th July 2007." Dennis agreed that this was misleading. He put me through to a department that dealt with internet enquirers, but it was shut. I then phoned back the next day, and spoke to Karen Taylor of 'store customer services "support"' she denied all knowledge of the offer's existence, when I looked for myself I discovered that the offer had been taken off the internet! Luckily for me unluckily for Argos I had saved the page with the offer on to my desktop.
My wife went over to the Argos store to get a DS Lite for my daughter, when my wife got home we put it on charge, after three hours it would not charge, my wife then took it back to the store and the girl told her that you have to charge it for four hours (((which is not true as a new DS is 40% charged when you buy it))) my wife then came home and charged it for another three hours and it still would not work so she took it back to the store again, again she was told that she had not charged it long enough by the same person.
When my wife came home again with the DS I thought this was ridicules, it had now had seven hours charging and would still not work and she had been very rude to my wife with her very bad attitude, this time I took the DS back to the store but before I did I took a photo of the DS and took down the serial number, I asked to see the person that was dealing with my wife, when she came out I asked her why my wife was sent away when clearly there was a problem with the DS, she told me that my wife was not charging the DS long enough, I told her that the DS had been charged for seven hours and still it would not work. ((Can I say at this time her whole attitude towards myself was very rude and not really interested in what I was saying)).
At this time I asked could I have my money back and she said no, I then said well can I have a replacement and again she said no and just looked at me, she then said that she would take the DS in and charge it herself and told me to come back in three hours, I said fine.
When I went back to the store three hours later I asked to see this person, she came out with three staff with her, she came up to me and did not even look at me, she was playing the DS in front of me and after a short while she looked up at me with a smile on her face and said this is working fine, at the same time all the customers and the rest of the staff were looking at me,
I then asked her can I have a look at the DS, she handed it to me in a very rude way,
When I took the DS it was indeed working fine, I then took a look at the serial number and I could see straight away that this was not the same DS that I had handed in.
When I took the serial number out of my pocket and compared it with the DS that she had given me it was not the same one, when I pointed this out to her everything changed, now all the staff and the customers were looking at her, she then said to me are you calling me a liar and I said yes I was and the proof is here for every one to see, she then seemed to get into some sort of a panic and out of the blue she said she was calling security, I said why are you calling security I am doing nothing wrong,
It was quite obvious for everyone to see that she had to get herself out of this situation and that is why she was calling security, I then took the DS and walked out.
Can we for a moment just move away form what was said and what was not said on the day, surely the focus must now be on the fact that this person tried to con and cheat me ((a customer)) in a way that is hard to believe, and the photo tells the whole story regardless what was said on the day.
I have 48 people working for me and they all deal with the public, the most important part of any business, if any of them ever did something so deceitful to a customer they would be dismissed on the spot and I would be with in my rights to do so.
Can I just say once again Mr. Downhill thank you for assistance in this matter and I look forward to hearing from you.
Mr. Dermot Kenny, ireland
086/1727701
Russel, Argos store operations and Internet sales are handled independently. The fact that you saw this offer online and reserved it in store to pick up reads to me as it was an internet only offer...Which are different from instore prices and availability.
Promotions and sales start and end on tuesdays. It is possible that the offer you attempted to purchase had rolled over and ended at that point if you reserved/bought on that day.
I brought a gazebos end of april 2008. I then wanted to return because the top had snapped of. This was not under the guantee 30 days. They would not replace my item because I used it in a public area. Even When I told them the item was used in my garden when broken. They all so kept my receipt. Which they said I never left. I have no proof. any way they would not replace the item. The Woman was very bad manners to my self and even more bad manners to my husband. You must have cameras in your spalding branch of proof they kept my receipt. I dont think I will be going to the spalding branch again. Why on earth they want to keep my receipt any way.
Taking money for products which are not available
On Monday my 17 year old daughter ordered 6 items of jewelery from the Argos website for home delivery. Stock was conformed the order was conformed and delivery scheduled for Wednesday between the hours of 7am and 6pm. When the delivery did not arrive i phoned Argos customer services quoted my order number stated my problem of the failure to deliver...
Read full review of Argos and 21 commentsNo response, no delivery!
I ordered a wardrobe for my granddaughter - delivery slot chosen 7am-1pm - At 1pm no wardrobe - i rang their customer services 3 times and was told each time word for word - 9it is quite clear that they read from a script), that the order was being delivered by a delivery company Homedirect network and the drivers cannot be contacted. At 3.30 i rang them again still same response - despite requesting their customer service to chase this up and ring me back they did not. I rang the delivery company who tell me their contract with argos is from 8am-7pm which contradicts their delivery policy and what is confirmed when you order. At 7.30pm still no wardrobe - when i rang i was told that they had attempted to deliver at 3pm and put a note through the door - this is a lie and despite the fact that i was ringing them at this time wanting to know where my goods were - no - one knocked at my door and i definitely do not have a note also as the delivery company is closed there is nothing they can do - Also they deliberately put me on hold indefinitely, bearing in mind this is a 0870 number -they have my money but i do not have a wardrobe.
I have checked with advertising standards and they tell me that if a company advertises their delivery information in the catalog but operates a policy outside this then they are in breach. if anyone sees them advertising a timed delivery service on any media apart from their website - report them to www.ASA.org.uk
25/03/23, approx 1500
order number: [protected]
793/0726
Fridgemaster MC55240MDFB Fridge Freezer - Black
I had a fridge/freezer delivered to my house and the side of the fridge has come dented in. We noticed this after we unboxed it and it is on show.
Name = Stewart Anderson Email = stewartanderson@hotmail.com
Order Number = [protected] ----
Delivery Address = 128, Woodhorn Road, ASHINGTON, NE63 9EN The goods were supposed to be delivered on the 31st of December 2022. We are now on the 3rd of January 2023, I have contacted YODEL, and they cannot find the goods, please refund me my money.
I am blind have very little sight I walk with a guide dog your driver parking on pavement and blocking it so I could not pass telling me he was aloud to do this I think not especially as there was parking space on other side of road.
Reg PJ20 UNX have words with him.
Thanks E.Moore
Date this happened was 20/12/2022
This lorry has been parked on Low Road in Balby Doncaster for 3 days outside my sons apartment building . This is concerning as the driver has been noted to be sitting or sleeping in the lorry
bought the fridge since i.ve had it food has gone off as its hard to control .and the shelves in the door have started to crack, very poor quality.
do not work
I applied for get money back no for take money out so please send my 15.00 pouds back soon as possible Or I will to police to report this
Ш went on money supermarket .com to find who had the cheapest digibox . Agros =14.99 so Ш reserved online went to collect to find its 17.99 , it s in the reservation slip that they can charge you what they want in the store you chose. 3 pounds isn't much, its the principle. They got me and many others like me in their shop through deception, if its 17.99 they should say on moneysupermarket.com that price to be honest like other retailer do!
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Argos Contacts
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Argos phone numbers+44 845 640 3030+44 845 640 3030Click up if you have successfully reached Argos by calling +44 845 640 3030 phone number 14 14 users reported that they have successfully reached Argos by calling +44 845 640 3030 phone number Click down if you have unsuccessfully reached Argos by calling +44 845 640 3030 phone number 13 13 users reported that they have UNsuccessfully reached Argos by calling +44 845 640 3030 phone number4%Confidence scoreStore Queries+44 845 640 2020+44 845 640 2020Click up if you have successfully reached Argos by calling +44 845 640 2020 phone number 5 5 users reported that they have successfully reached Argos by calling +44 845 640 2020 phone number Click down if you have unsuccessfully reached Argos by calling +44 845 640 2020 phone number 4 4 users reported that they have UNsuccessfully reached Argos by calling +44 845 640 2020 phone number6%Confidence scoreHome Delivery Queries
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Argos contacts
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Whilst I see the validity in your complaint you have no right to personally name an employee of a store, you could be done for slander.