Arby's review: Service during drive through

This happened on 7/16/2021, 12:09pm, order ID AAB2P8GAGBE, employee: Mary. I ordered, what I think is your best product, Chicken Pecan Salad sandwich. I ordered the meal and asked for ketchup, which was reflected on my receipt, however, when the bag was passed out to me, it had no ketchup and no napkins. The sandwich was not cut in two, but they did provide a knife. When you're eating in your car, it's almost impossible to cut this sandwich, so I think pre-cutting this sandwich, would be a must. Also, a fork would be nice to have. It's a big sandwich and a good deal spills out. When I found no ketchup or napkins, I had to get back in line at the drive through. I explained that I had ordered ketchup and didn't get any, and no napkins either. When I got to the window, they passed me ketchup and two straws! I told him I didn't need straws, but still needed napkins. Does anybody listen anymore?