Arby's review: overall food

Went to store # 6514 706 Plaza Dr Chesterton, IN 46304. Order # 0375

We ordered Italian Sub and Turkey BLT both with potato cakes and drinks. The Italian Sub was cold. The bread was stale. The cheese wasn't even melted. I loved this sandwich the last few times I have had it but if this had been my first I certainly wouldn't order it again. My husband had your BLT and said it was ok but what happened to their shakes. I tried and it was awful. Bottom of the machine? I don't know but it was horrible. We went through the drive thru because we were on a trip from Chicago to Ludington, MI. We certainly weren't going to go back because it was rather late already. Time stamp on the ticket is 21:14. I don't usually write reviews or complaints but this was worthy of a complaint. It was the worst $18.31 I have ever spent.