The complaint has been investigated and
resolved to the customer's satisfactionResolved Arby's — poor customer service!
resolved to the customer's satisfaction
Yesterday my kids, sil, nephew went to the mall. All the kids decided they wanted to eat in the food court. My 12 yr old nephew and 14 year old son went off to order from Arby's.
I could see them from where we were sitting. The line was huge with customers waiting to order. My son comes back with his food. Nephew is still waiting as I could see. He finally brings his food to the table and says he was waiting on a cup of cheese. He returns to wait some more. Now mind you I can see the counter from where I am and he is standing alone with no other customers at the pick up counter. I see him leaning on the counter doing that drumming thing with his hands that boys always do. He came back and said a girl walked right up and asked for cheese and the employee gave it to her and looked at him and said see how rude some people can be. I went up to the counter to find out what the problem is. I stood there a while before any one paid attention to me. I asked for a cup of cheese and this girl started SCREAMING at me that he was banging on the counter so she would not give him any. I apologized if she thought he was being rude but he didn't mean anything by it because he does it all the time. She just kept screaming at me and half of it I couldn't understand. I told her he was just a kid and he really didn't mean to be rude. She screamed she is a kid also because shes only 16 and then claimed she had 6 people waiting for their food before him. I told her I could see from where I was sitting and there was no one else there so she was choosing to ignore him. I turned to walk away and she called me a B####! I asked for a manager and a man came from behind an area where he was preparing food. He spoke no English so that was going to be a problem. I asked a 3rd lady that was there for a corporate number.
No one could find one. I asked for the managers name or owner. All 3 just kind of looked at each other and one said Well, maybe Donna. I asked for the girls name that called me the name. No one would tell me. There was a huge line of people waiting to order and I was so embarrassed that everyone was witnessing this so we walked away. I arrived home and went on line to find some info. Found a number and called but the lady they said I needed to talk to was out and leave a voice mail. I did and am still waiting to hear from her.
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