Arby's review: Ordered through app but restaurant was closed early

Placed an order through the app, when I arrived at restaurant they were closing early due to staffing. Manager told me they couldn’t cancel my order at the store, had to do so online. Have filled out two separate refund requests in the week since explaining the situation, have heard absolutely nothing back. HORRID customer service. Arby’s has permanently lost a customer due to this abysmal handling of this situation.