Aramex International
reviews and complaints

I am not sure if this is the right page to put through my complaint on a missing parcel. Please forward to the relevant department if you may please.

I am waiting for a parcel to be delivered to India from last 10 days, which was sent from Palmerston North, New Zealand. No one in Aramex Trivandrum knows to track it or to give right information. This is an urgent document which was sent out in high priority .

Can someone help please

Tracking Number : [protected]

Your help is highly appreciated.

Thanks

Jijoy Benny Thomas
+[protected]
[protected]@gmail.com

Hello
I have two shipment held at customs for nearly one and half months shipment #[protected] and #[protected], I have contacted customer service regarding these shipments all I receive only promises to release them soon I sent them all the needed documents, the problem that I can't return them the customer the time date for returns has already passed, kindly be requested to resolve this issue
Regards
Amr Refaat

Upon delivery i was informed that i had to make a payment of more than 200aed that included 155aed customs duty, vat and 50aed aramex charges.
My package is evaluated as 324.85usd which translates to around 1195aed. Being over 1000aed i am aware that there is a 5% charge for customs duty.
5% charge on the CIF value of my package is not 155aed! Requested for a receipt of this payment but the only proper receipt given was for the VAT. For the final amount charged, more than 200aed, there was only a paper by aramex to be signed as proof of payment. I didn't accept those charges and was asked to call aramex for more clarifications. I called and didn't get any useful clarification (as always) and was informed that someone would be calling me that same day to clarify me on the subject.
No one contacted me and/or was able to explain me how are the charges so high.

Dear sirs,

I am writing to you to enquire about the reason of this delay in receiving my package. I have contacted local Aramew they informed that the package is not yet in Morocco. And when i check the tracking on line it shows that it is in transit
The package has been sent by express way i.e supposed to be delivered within 48h!

Please i need a response/clarification in this regard

With thanks

I have ordered a product from USA.(tracking number- [protected])Expected delivery date on aramex application was 4 th of August. After 4th, the application shows delivery date updated . No one is contacting me either .This is the second time, the same situation happening to me. What should I do?this willbe the last time I use aramex.Please do the needful. Till not delivered the product

Submitted By: Brian King

Subject: Shipments on HOLD

Subcategory: Inquiries about shipment

Description: I''ve called the delivery centre on 6543 0300 - and they inform me that 2 of my shipments are on HOLD pending a payment. However i have already made payment by Paypal on 1st and 3rd August. My shipments were (for some unknown reason) sent to Dubai on 2nd August and returned to Singapore on 4th August. It seems you are asking me to pay for this terrible service twice...? The above applies to 2 No shipments [protected] and [protected] Please advise.

Case Reference: SIN/0819/3132

We would like to complain about the shipment with supplier tracking number TBA403008202000 from Shop & Ship and tracking number 9372031502 from ARAMEX. It has been a month since this shipment were delivered back to Cyprus for 3 times already which is supposed to be delivered in Dubai, United Arab Emirates. We keep on asking for an update almost every day in which they provide wrong details like a while ago, at around 9-9:30 in the morning, the agent said that the goods are already within the Dubai Facility. But when we called once again this afternoon (around 12-1 in the afternoon), the agent said that the goods are still in Cyprus. You can even check the record of the conversation as a proof about this matter. This shipment is supposed to be received by today, August 4, 2019 as Mr. Ahmad Abboud needs those goods as soon as possible and ARAMEX still were not able to find a solution with this shipment.
This is like a never-ending issue. When the goods arrived here in dubai, you will send it again to cypruss. When we called it again to customer service, they gave us details that the goods will return again in dubai, and on the next day the good was sent again to cypruss. For how many times you will deliver this goods to cypruss? 10times?100times? This is supposed to be deliver here in DUBAI!

Please take IMMEDIATE action regarding this matter and please provide ACCURATE information to your customer!

My tracking ID [protected]. My name is Shehin. I received some personal items from my brother from ajman and I give the charges (AED 42). It is send to my office in alain and our company has ana account in aramex now your people add extra charges to our company account. But I already paid AED 42 when I received the item and in your receipt also mentioned collect cash from the receiver. Now I have to excess amount of 37.74. Is This is cheating from your company or your delivery boy

Regarding shipment [protected], I have sent all the required documents since 23/06 to proceed with the release but no one take a further step in this process till I have contacted the head of the ShopandShip team a week ago then they woke up and noticed that they put my shipment and request over the shelf to beat the dust. So, I'm submitting an official complaint for this delay and behavior.

Dears
kindly check mu complaint [CaseReference:CAI/0519/39434] because i didn't find any feedback till now and sent many Emails to {{Service Center - CAI Violet }} without any action and they closed the complaint without any feedback to my company, so please help to stop waste more time without interest Because we have suffered a lot from this issue

Company name // Jovitronix
account No// 238618
CaseReference:CAI/0519/39434]

BR
Hassan Kilany
hassan.[protected]@jovitronix.com

Dear respectful Aramex team. Kindly be informed of my current issue. I am using Jumia.com company for personal shopping and all the items are being delivered to me by Aramex company. On 15.05.19 I requested to return one of the items of the order number [protected] back to Jumia and the item was supposed to be collected from me within 5 working days by Aramex curier. However it was collected only on 3.06.2019 after my multiple calls and kind repetitive requests to collect the item from me. When I was calling and complaining to that no one is collecting the item, I heard the same answer with sincere apology and that someone will collect the item within 48 hours however the situation was repeating until 3.06.19. After my items was collected from me by agent called Khaled, nothing was delivered to Jumia store (I called to inquire about the refund and it was found that Aramex did not even reported them that the item was picked from me) . I called Aramex hot line on 26.06.19 and they checked by my phone number that according to the system NOTHING was collected from me. Unfortunately I lost the receipt and I had no evidence that my item have been taken from me. Luckily, after multiple times calling to Mr. Khaled himself and to the hotline Aramex, I got I reply that my item was found at the Sharm el Sheikh Aramex office and that the tracking number is [protected]. Until today the item have not been delivered to Jumia office. I called to Aramex hot line several times in order to complain about this delay and to ask for investigation. Every time a customer service agent was replying to me that the complaint was sent and that I will be contacted back within 2 hours about the follow up. However nobody NEVER called me back, send me any message, e-mail and so on. Finally, my situation is following:
1. The item which costs 1392 LE was not delivered, and as soon as it is 2 months passes My return request is not actual any more so I am not able to receive my money back from Jumia.
2. My item is not returned back to me.
3. I spent hours of my time and money for telephone called while waiting on hold during my multiple calls on Aramex Hot Line, while explaining from the beginning the issue to every agent replying the phone and so on. (I am sure there is history for all this calls and their duration)
4. No one ever contacted me back (or even tried to contact me) regarding my complaint and I am facing the same situation when trying to call to the Hot Line again and again.
I kindly ask you to investigate my case, and refer back to me about the results of investigation.
I kindly claim the refund of the full item price, the refund of the item itself and the refund of my telephone conversation costs as a compensation for Aramex team unprofessional service, for my money and time waste.
Hope for your soonest reply.
Best regards.

My e-mail : [protected]@mail.ru
My mobile telephone number: +[protected]

Order tracking number is [protected]
Clothes and kuwait has no customs fees of shipping is already added to my invoice value is 30kd
Driver came yesterday with invoice 35.530 kd why I have to pay more 5kd with out any justification
Customer service is very bad they never answer the call
I need me shipment as im traveling 10/7
Hope you will help

Hi, regarding shipment number 31688514944, i sent it on Wednesday the 26th of June from Al Khobar in KSA to Cairo Egypt. While tracking, i realised that it arrived Cairo on Friday the 28th.

On Saturday the 29th, the recipient who is a 60 years old man called customer service representative in Egypt to schedule delivery.

Delivery was scheduled on Sunday the 30th of June.

Tracking since Satuday confirms that the shipment is out for delivery.

Since then, up till now the shipment is not delivered yet.

This shipment contains important documents and this delay is harming us alot and is completely unacceptable.

Please help.

Thank you in advance.

I've paid for a priority parcel express delivery from Aramex. My parcel has been at Aramex Dubai office since 27 June 2019. Delivery was scheduled for the 28th. No one showed up. I then arranged a 2nd delivery date: 30 June, no one showed up. I then scheduled a 3rd delivery date: which is today. I've just spoken to customer service to ask if my parcel is out for delivery because the latest update says: "shipment is on its way to final destination sorting facility". Customer service confirmed that the parcel is not yet out for delivery. It's been at the sorting facility from 27 June - 1 July. There is definitely no PRIORITY or EXPRESS services available. 5 days of not being able to deliver is unacceptable. I am shocked at the level of service and support.

URGENT COMPLAINT AGAINST ARAMEX CALL CENTER AGENT AND MANAGEMENT (Tracking number: [protected])

Hi,
I am very disappointed from your team in the call center on all the levels. I have very bad experience with Rahaf Mohamed (agent) who refused to connect me to her manager, put me on hold for 17 mins, and disconnected the call, and never called back.
I received a call now from a lady named Ola who claimed to be Rahaf's manager (while Rahaf informed me that her manager is a male)! This lady didn't solve my problem, didn't bring the delivery guy to our call to agree on specific time today to deliver my bank card, and also didn't connect me to her manager (Abdulla), who is supposed to be the call center manager.
my delivery time was today June 25 between 12:00 pm and 3:00 pm and the delivery guy called at 10:50 (I replied to him with SMS that I am available after 15 mins). I called him at 11:03 more than 10 times and he kept canceling my calls. He updated the system that customer not available and he attempted to deliver and failed and asked for rescheduling. I am traveling and I need my card today as agreed yesterday when i scheduled through the call center call with Yasmine and also through the Whatsapp and Aramex mobile App. What else should I do in order for Aramex to respect my time?!

I need to escalate this to the highest level of management in the complaints and call center and Aramex UAE.

Regards,
Ahmad Yusuf
+[protected]

With reference to my emailed complained reference: JED/0619/59966. Where I have complained to receive a shipment after 4 days delay due to which I have lost Order, customer and my repute along with potential profit which converted to loss as I have been penalized to provide the order much later than promised.

Further Aramex charged $70 on the name of "Express Delivery".

I have received today a call from an Aramex representative through this number +966 12 612 9158 at 11:50 AM.

They guy inquired about my problem and gradually become harsh and seems, mentally prepared to not to listen to me and abused my rights to claim and told me to whatever I can and asked me to go to Govt and court and refuse to help me on my loss which cause solely by Aramex operation failures.

I hope that Aramex international will take care of this affair and intervene to resolve the matter.

From Riyadh we couriers a box on 13th June and we have received on 18th June .. within a country on express courier charges. Even I beg the delivery man to please come and give me the delivery. And I have wasted 10 hours in total to try to get shipment to avoid my loss but all went in vain.

Thanking you with best regard,
Zaffar iqbal
[protected]

Am raising this complaint with exteam dissatisfaction,
your delivery personnel was just humiliated me,
he shouted me twice and dropped the call 3 times for just no reason,
I have sent him the location the first time correctly but he was super angry for not finding the location although it talk him 2 minutes to reach the correct location. I will fight to get my right back through you or otherwise I will escalate to Aramex global then to outside Aramix if required,
can't be more dissatisfied. Below are the details about the shipment: Shipment #: [protected] Delivery guy phone #: 00966538612928 / 00966590070984

You can assume that how much experience you are giving to your customers without proper assistance and delivery. I have ordered a package from USA, which reached your head office in ardiya on 10 th of june. Tracking number-[protected].The delivery period is between 13-19 of this month.On 12 th, I tracked the shipment, which showed that delivery is scheduled on 13 th.nobody came here to deliver. Next day you have scheduled delivery time (15/6) between 12 pm and 2 pm.I waited for it and nobody responded. Tried to call your customer support. No one attended the call. Why you are wasting our time?You should have the responsibility as a reputed carrier. please let me know about my package. Thanks

I have a package coming from UK, unfortunately the address was wrong and the package was shipped to Qatar instead of Oman, I contacted Aramex customer service to change the address and on the 30th of May they confirmed on me that they have changed the address upon my request and that the package will be shipped from Qatar to Oman. Since this day I send many following up emails and I don't receive any reply, I called the customer service many times and they have Zero information about my package and every time I call each agent is giving me a different answer. I submitted another complaint and a request to check the status of my package because when I check it with the tracking code I find that the package is in Qatar for more than a week now! Aramex supposed to be for fast shipping and when a small issue happens they don't mess up like this. Please, I need to know where is my package and when I will receive it!