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Aramex International Reviews and Complaints

Aramex International review: Delay in delivery/ no commitment

Walaa Halim of Dubai, AE

Oct 18, 2024 2:43 am EDT

Verified customer

Featured review

I hope this message finds you well. I am writing to express my concern about the significant delay in the delivery of my passport, which was out for delivery as of the 16th of October according to an SMS I received from VFS.

Despite this, I have yet to receive my passport, and I did not have access to a tracking number until a friend helped me obtain it through WhatsApp. Upon tracking the shipment, I noticed that it has been moving between Sharjah, Dubai, Al Qouz, and even Amman, Jordan, before returning to Al Qouz again.

I am extremely concerned about this delay, as my scheduled travel date is today, and I still do not know the current location of my passport. I also tried to check whether it would be possible to receive it myself, but unfortunately, I have not received any response.

Could you kindly clarify who is responsible for this delay, and more importantly, provide me with immediate assistance to locate my passport?

Your prompt response and assistance in resolving this matter are greatly appreciated, as this situation is causing significant disruption to my travel plans.

Thank you for your attention to this urgent matter.

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Aramex International Contacts

Aramex International phone numbers

+971 42 833 944

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UAE

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100%
Confidence score

United States

+1 (514) 939-0469

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Canada

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Denmark

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Finland

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France

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Germany

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33%
Confidence score

Italy

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100%
Confidence score

Netherlands

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Norway

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Portugal

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Russia

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Sweden

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Switzerland

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Turkey

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China

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50%
Confidence score

Philippines

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Singapore

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South Africa

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South Korea

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100%
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Taiwan

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Thailand

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100%
Confidence score

Vietnam

More phone numbers

Aramex International emails

care@aramex.com

100%
Confidence score: 100%

Support

pma@aramex.com

100%
Confidence score: 100%

Support

Aramex International address

Chicago Office, Chicago, Illinois, 60606, United States

Aramex International social media
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Sep 25, 2025
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