Apple review: Safari

My experience with Apple services has been extremely disappointing.
Despite using an iPhone, Mac, and paying for iCloud storage for years, key parts of Apple’s software ecosystem remain unreliable and outdated.

1. Core apps and iCloud sync are failing.
Safari, Notes, and Files have not received meaningful improvements or stability fixes in years. iCloud sync is inconsistent and prone to catastrophic data loss.
A few years ago, all of my important Notes disappeared without recovery options — no version history, no proper backup snapshot.

2. Recently, 126 open Safari tabs vanished without any trace.
No recovery, no previous session, no iCloud snapshot. Even after contacting support, I was told that this is “normal behavior” and that nothing can be restored.
For a company that charges premium prices, this level of data fragility is unacceptable.

3. Customer support (Russian-language) was unprofessional.
One advisor instructed me to disable Safari in iCloud in a way that deleted all remaining sync data.
Another advisor spoke rudely, blamed me for “running out of storage,” and claimed I was “lucky the phone didn’t turn into a brick.”
This is not the standard expected from Apple.
(Case ID: [protected])

Overall impression:
Apple sells expensive devices but fails to maintain the quality and reliability of core software and cloud services.
Losing critical data twice (Notes once, Safari tabs now) has made me seriously reconsider staying in the Apple ecosystem.

It is painful to say, but the platform is no longer stable. The quality and reliability of Apple products are declining, while the prices keep rising.