AOL
Reviews and Complaints

Dear AOL:

What is going on over there? All of my comments are being censored--rejected, and they do not remotely violate your guidelines or rules.

Please take my complaint seriously. You don't know how hard it was to even track down this venue for issuing a serious complaint.

You may respond to me personally at [protected].

Yours truly,

Benjamin H. Novick

I do not recall her name, unfortunately, but she would not connect me to tech support that I requested the Bot to do so many times re the problem I was having. I had spent over two hours or more trying to set up another account, making my no. of AOL account 3 in total if I had succeeded to do so today. I had in the past a business/social account by the name of: [protected]@aol.com for many years but not for over three years of more as that was ended and was not seen on my aol account for those years and for some time since being closed and removed. I still keep a website online but inactive, etc. Today, due to some requirement of Indeed.com, I needed a third email address and I decide to resurrect BostonHomeLanguage and so I tried to make a new account on my phone along with my other two accounts that are actively working on lmy Google account: [protected]@aol.com and [protected]@aol.com. I had all set up and ready to go and all I needed was to push one button for it all to fall into place with AOL but I received a message on the screen that there had been too many negative activities on my email today and tha AOL was unable to add my account today! That was all! I as done. Well that was not what I liked, of course. I pay $4.99 per month since the 80's per month for tech help and so I decided to call for tech help and to get some help to rectify this problem and to get someone to add this email to my account so I could finally look into a something of interest there.

I called in and, of course, the Bot could not find my email which I pronounced as clearly as possible — the first three letters for ALPEnglish1515, etc. I repeated and repeated, etc. Then, the AI sent me just to a regular service person instead of a tech person as I clearly requested for my $4.00 paid religiously per mo. for so many years. A young woman answered and after a long, long time of screening me refused to send me over for tech help. She was unable to send me a code to verify me since the code never reached either of my email boxes. I don't know why but they didn't. I begged her to send me to a supervisor but she said none were available and tried to get rid of me or one would call me back in 24 hours but that would not due as it would be too late or my phone would be faulty or I would be outside, etc. Plus it was a too much of a stall. She did not understand me in the beginning and I had to explain over 4 to 5 times what my problem was and I told her to at least get to a level 2 person. She said she had to verify first. This is overkill! You will lose clients this way! Just remember, I have been with you since the 80's! That is something!
I begged her to send me to the Accounts Dept. and I could get verified but she said she was that too and she had to other forms of verification that were not working first. I cannot see how she was really the accounts and the regular pick up service as well? She just stalled and stalled and and I was left with no recourse but to hang up but I told her that I would report her and that AOL could look her up as the person who had me on the phone no. above at 4 - 5 PM EST taking that hour for nothing when I could have gotten my account established and accomplished something at least.

This is not the first time this has happened but it was one os the worst times I have had and I am ill from this day, really! You need to find out who this young woman was and improve her use of English online, and prep her better on what techniques to use with clients regarding assistance when they have businesses and need just to get verified. I could have verified with the c.c. used, for example, etc.

I am angry about this really but want to add my new account and want this smoothed out tomorrow — too weary tonight. Please call me tomorrow PM after 12 noon to sort through this whole thing. My home phone is better for incoming phone calls: [protected] Thank you! Please check been with you since the 80's! Marlena A.L. Karami

You keep on asking me to receive a text to my land line which does not get texts to assure that I am me. Enough! If I cannot access my account, I guess I will have to go to g-mail. This sort of idiocy belongs in the government, not a fortune 500 company

AOL is claiming 1k on my site which when you go to edit and you see the correct numbers of people that there were good marks. AOL is stopping me by keeping the point system from posting any remarks/ That is a freedom of speech they are allowing when people on that site is saying much worse remarks/ I have tried to contact them and they will never email me or even call me. But when it comes to wanting me to buy something from them I am good enough

Why do you keep changing the language and ignore your customers requirements? In my settings I have set English as my desired language, but you keep changing it back to German...a language I don't understand.

Seriously, using Covid 19 as an excuse for your non-service, for your inagbility to render support via email is really poor. Bring back US ENGLISH as my account language... or I will be forced tp contact the BBB.

Been with AOL for probably 25 years and accumulated tens of thousands of comment points. But it shows up as ONLY 1 POINT! NOT OKAY! Give me back the points I earned over all these years of commenting, or lose me forever! I Don't need AOL, but YOU probably need me. I feel unheard and unseen, and THAT is NOT OKAY! Go back and give me ALL of the missing ones, and current one you FAILED to show!

Recently my AOL app was updated automatically on my android phone via TMobile ([protected]). I have a Samsung Galaxy S9 Plus and can No Longer Access My Email on my phone. Please tell me how to correct this issue. Anytime I try to open my email folders it just circles forever. I really enjoy accessing my mail on my phone as I am not always near the pc. Thanks

Second time calling tech support to get email working on an IPAD after an AOL security update. First time call was smooth and solved the issue. Had to delete AOL account and recreate it.
Fine...
Tried to do the same thing on a second older IPAD. No luck. Called tech support again today. Horrendous effort to verify the account, had to give at least 10 instances of folders, emails sent and received, before she would verify the account. Put my wife on to handle the technical details. Operator was arguementative and hostile when wife described what she saw.

Operator hung up without so much as an apology or good bye.

The new format is less user friendly than the previous app, which was very easy to use. The new app doesn't allow me to see all of my folders. The app also requires more steps to get where I want to go. I don't understand the purpose, or advantages of, the new app. The previous app worked beautifully. It wasn't broke! Why try to fix it? Please bring back the previous app!

On 4/5/2021 I was disconnected for "security" purposes several times
4/6/2021 I was disconnected for "security" purposes several times
4/7/2021 - I have Iphone and laptop as many users use both in the office and on the go. Since I am a senior citizen, I like to use laptop since the screen is bigger. I was refused access twice and had to change password 3 times. There is no reasonable explanation for it. every email service is able to service laptop and Iphone access. Since AOL is NY based, are they harassing red state users? What is going on?

Was working fine for a long while. Easy access to comment on any AOL News Items. Then, suddenly, all there was, was a box telling me to update privacy, beause no comments could be done until this was attended to? After much time updating any settings I fancied, to no effect, I sent emails etc off to AOL still to receive a reply. Just WHAT must be done to access the AOL news comments section?

aol e rror Aol system server error
Says I can't use chat and that all my games with aol are muted. I can play the game but unable to chat, Date it started was April 4 . and to all the games of aol. I would like help with this complaint and like to have it resolved, or fixed by aol Thanks so much

high security features that go to Play Store game works pretty effectivelyhaven't had a problem with any problem regarding my email problem getting in and outI got your setup so many complex security when I put in password is changed to something else what you've been going on last 2 monthsQuest that I have my service restored back immediately. Continue on a deal with very important information about the emails that I reported to me about daily routineinterruptinganything that provides and has anythingwhat can you drop it on my informationthey are conflict of interestI will find another carrier service to conduct my business guess who has been sent to the justice department has been leaked outgive information out without my authorization is a federal offense

Filled to the brim with right-wing misinformation trolls, bans left wingers. They starred a comment about how the right-wing terrorist who killed 7 asians was a democrat.

This is the absolute worst email system I have ever experienced! I have had the same email address for years and now they have a glitch that does not allow me to reset my own password, forcing me to pay for a subscription in order to do so. Someone please tell me the benefit of paying for an email subscription for an email address that continually gets hacked? I can literally use any other email system in the world and never pay for a subscription. Unbelievable

Biblical Scripture on comments for articles being censored. You do not honor 1st Bill of Rights. Shame is to good for AOL!

The advert that is advertising... Starscope monocular... Should not be allowed on there. I ordered one and paid for it on the 6th february 2021, although I have repeatedly asked where it is, seeing as I have other things that I have ordered from the USA after that item, and I have received them, I have not yet received it, and I do not think I am likely too either. All they seem to be doing is making excuses about shipping, total rubbish it is just a poor excuse, if it was a huge item I just might understand it, but it is not so therefore I am begin to think that it is a false advert just to con people out of money, and just because I have part of the order, it does not mean I will receive the other bit. So I asking you to remove the advert and never let it been advertised on here again. Thank you
Furthermore along with that I also ordered a Phone Lens Holder, which I have received, (order number [protected]) was shipped on 2/11/2021
But as for the Monocular Telescope (Order Number [protected] for the Purchased price of £39.99 + shipping and handling for a further £6.95
So how come I only received part of my order, also how come that the phone holder was shipped on the 11th february 2021 surly they should of been together in the same box? I am therefore asking you to please intervene as it is going to be a birthday present, for my son, which does not look like of happening. And as for my desirable resolution would be for me to receive it ASAP. Secondly a refund, but then I have a phone holder which is not good for anything else as it goes with the Starscope.

As I said earlier it is small as described underneath:-
(width 53mm) x (length 164mm) x (height 44mm)

KInd regards

Ray Bass

Problems started with not getting emails when someone liked or replied to my comments. Also I have over 25k reputation points but on comment page only shows as 1. Cannot update my settings. It has now escalated to all my posts disappearing, including a response of 'LOL'. I have contacted tech services multiple times. Have posted on aol.uservoice.com multiple times and have contacted tosgeneral. This has been going on for over 2 months with no one trying to fix this problem. I contacted billing and they agreed to stop billing for 1 month.

Please explain why my BENIGN comments are deleted while obscene and bizarre comments remain intact. As a faithful supporter of AOL I question the situation. This has gone on for months.

I keep getting your replies and yet, the situation remains the same. Please clarify as to why as it is frustrating, to say the least.

Is it NOT a simple click of a button to correct?

[protected]@aol.com

Thanks.

I received your reply and do not know what other info to provide. I appreciate your efforts and this is no biggie, just aggravating. I thought the situation could be cleared very quickly from your end.

ORIGINAL COMPLAINT:
Please explain why my comments keep getting deleted from AOL articles. My BENIGN comments are deleted while obscene or volatile comments are left intact ?

Thanks