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4.5 2138 Reviews

AOL Complaints Summary

21 Resolved
285 Unresolved
Our verdict: If considering services from AOL with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest AOL reviews & complaints

ComplaintsBoard
R
10:36 am EDT

AOL aol accounts

I travel frequently. Almost every time I travel, sometimes as little as 10 miles from my home, I get a message that aol (and yahoo) wants to verify it is me and to get a code from a backup account. The problem is that, although I have six accounts, they have blocked all of them so I can't get the code. Essentially, I am blocked, sometimes for days, from my emails on all accounts. The only solution they offer is to pay to talk to someone (who will probably tell me there is nothing they can do). It is a circular trap which fails to recognize that people do not always log in at the same location every time.

Desired outcome: Stop blocking my accounts just because I travel.

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12:45 pm EDT

AOL Technical aid which is useless

I have what appears to be a simple AOL issue but four of your "technicians"

were unable to understand or find a solution. For two weeks now the total new e mails shown is in the hundreds and growing daily!

I have had 5 new e mails shown as 150. Is there anyone who understands

the source of this issue at AOL ?

Thank you for a response from a loyal

customer who has added on $$ in extra AOL services which are doing nothing for me. Friends say: "AOL is the worst ! Change to g mail !".

But I am still hopeful for finding a solution through a live person at AOL.

Thank you.

P.S. Even your robotic response is using erroneous grammar !

Laury Ford Jeambon

Desired outcome: Obviously, to get above issue resolved ! Program should show a new correct count instead of giving mesilly inflated numbers of 3 digits when there are no NEW MAILS.Does anyone at AOL know how program is created or flawed in this regard?

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2:16 pm EDT

AOL email

I have had Aol for about 25+ years when I got their disk. I opened an email account and the phone number associated with the account was my home landline. About 15+ years ago I canceled my landline but can still use my aol email. About a couple months ago, Aol was changing their front-page and email page, despite everything was fine before. About a month ago I was asked by aol to enter my password to get into my emails. I never had to enter a password. Nevertheless, I tried several passwords that I may have used 25+ years ago. None worked. Aol could not send me a verification code because my phone was canceled. They could not send me a verification on a landline anyway! Aol showed me the last two numbers of my landline. I easily remembered the whole number. I called Aol customer service and told them the above information. Originally they instructed me to wait 24-48 hours for their system to reset itself. Days later I had the same instructions from another technical customer service rep. Later I was instructed to not attempt to log on for one week. That did not work. I asked to speak to a supervisor then was hung up on. When I called about the seventh time I asked to speak to a supervisor but had no success with her. When I asked to speak to someone who can fix the problem the supervisor hung up on me. I tried to contact the aol corporate office without success. I am sure I am not the only person who canceled their landline associated with their aol email account.

I should be able to access my email account without entering a password nor phone number. Luckily I automatically see my aol emails on my iPhone but that is sometimes a hassle to view documents.

Desired outcome: There should be someway to access my emails without entering a password or phone number on my computer.

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7:58 am EDT
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AOL Email

On July 10 I was cut off access to my AOL account. The password no longer worked. I attempted to reset the password and the recovery email and phone number associated with the account was removed.

I called AOL and they stated the account could not be verified. I should keep calling until it can be verified in a few days time.

All my data and folders of over the past 20 years are on that account.

Desired outcome: Obtain access to our account that has all our data on it.

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10:15 am EDT
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AOL AOL email address

I began with AOL in 1999. Last week I had a power cut all for twenty minutes, I had to sign into Microsoft with a new email as they didn't recognise my password. I found then I couldn't sign into my account on AOL as they said too that my password wasn't recognised. I went through various passwords I recall as I very rarely changed it at all. All they did was send me a recovery code - to the address I cannot access! I tried all my email address to no avail. I contacted AOL and they gave me all these stupid question which they asked me to confirm to the best of my knowledge-I. E name, the last three emails I sent with subject line, at least three folders I had created etc. I have done this four times now and they still say they don't recognise these details. I have no way of reading important emails sent to me from the bank, insurance people, and others. If it wasn't my account, how would I know this? In my folders I have things people have sent me, details of payments I have made, insurance docs. queries etc. and they say I am welcome to make another account! what is the point of that! If they actually sent me a recovery code to the address I sent them or my phone number, I would stand a chance! This has caused me an awful lot of distress, and I even explained to them I was in hospital and had suffered an injury which made me forgetful, to no avail (I had sepsis which the hospital thought at first was a stroke) I have so many things to relearn Please help me I am desperate. My Facebook is the same, all they do is send a recovery code to my inaccessible account!"

Desired outcome: i would like an apology and my account ,all i need is a recovery code sent to my new email,or phone.I only need this account .

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10:50 am EDT

AOL New aol revision of email web site

I have been an AOL user for approx. 25 years. I understand that systems sometimes need "adjustments" to operational use as time and/or applications take place.

However...I have never seen what are billed as "improvements" be so convoluted and complex as what I am experiencing with whatever the identified "new changes" are doing to the efficiencey and effectiveness of the user.

What used to be straight forward "click ons" and icon identification and one-step applications have been turned into a guessing game as to where in the heck to find these same functions. I now must search the entire page and then take additional steps to apply the "new technique" so that my objective is filled.

I have always supported AOL for its ease of use to those friends of my who have offered their criticism of my continuing AOL loyalty. Now, it appears I may have to "eat crow" as I decide where to end my AOL membership and seek a different, more friendly, more effective email vendor.

Desired outcome: Go back to the OLD SYSTEM which was always user friendly and straight forward.

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6:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AOL Aol really does suck!

So so so Aol is bad company. Bad customer support always trying to sell me something when I just have a simple question. Like they are forced to pitch on every call or they will lose their job. Their wording is wierd its like they can't give a guarantee ever I guess. But I think u guys should go ahead leave Aol get a Gmail (secure and possible on all device) just make a huge huge email to all your contacts as a CC notify everyone of your new email. Keep Aol for 1 more week incase people still wrote u and need to notify again. Don't bother trying to terminate the account. That process will take u an hour of your life.

Desired outcome: To get some head.

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R
1:18 pm EDT

AOL New email screen

I have been with AOL since Verizon joined with you. I don't care for the new screen and would like the old version back. Also, there are too many ads which either "do not apply" or are "unafordable" or are "inappropriate".

I live alone on a fixed income, rent an apartment, do not travel and hve no interest in any ads...and wolud love a way to block them all. I noticed that most of the current ads do not list an "unscribe button" That would be an improvement. Enough said, I have little hope that you can help an old man with these problems, Thank you, [protected]@verizon.net

Desired outcome: Read complainr=t and act on it.....

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Deez Nutz
București, RO
Jul 12, 2023 6:31 pm EDT
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Hey. If your using a computer (not a Mac) go ahead and get Aol desktop gold. Worth it and brings back the old feeling of Aol. Not exactly the same

ComplaintsBoard
A
12:15 pm EDT

AOL Ability to access my account.

My computer was hacked two weeks ago and I had to take my computer to have it restored. Now I can't access my email account. It won't accept the password that I have written down. Customer service is not very helpful--they told me that I have to send a picture of my drivers license front and back! Having been hacked, I am a little leery about doing that. I am 71 and have had my account since I was 55. Every other account that I have wants to send me a code number, but the numbers go to my AOL account! Please help with this! Oh, and I AM NOT a robot!

Desired outcome: Return of access to my account!

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Deez Nutz
București, RO
Jul 12, 2023 6:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear user. The ID process is very secure and we only do this verification process to ensure your the owner of the account.

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2:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AOL Open web comments.

Said they had community guide lines. I, as community complained about several posts. Aol rejected all my objections. I save the misdeeds of aol open web. I would like the rude peoples email address. We have no way of contacting or talking with the aol open web people. Abusing their own rules. I called aol customer service, and 3 operators said there is no way to contact the department I would like to talk with.

Thank you

Dennis lopez navy 6 years wounded in service

Honorable discharge.

Desired outcome: Contact options for AOL open web . News comments . Need to go by rules or complaint be allowed by open web employees .

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4:58 am EDT
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AOL Aol Email

I've had a email service with Aol for many, many years. Yesterday I accessed my email box once and had no problem. Several hours later I tried and couldn't get in. When I attempted to login it requested I go to my Recovery email service to get a code from Aol to in turn access my Aol email box. So, I went to that Recovery email and that is Yahoo. It wouldn't let me in unless I went to my Aol box and got a code to access my Yahoo email box. I never had that happen before with both of them at the same time. I used Yahoo as my Recovery contact starting many years ago and in turn used Aol as a Recovery contact for Yahoo. Now maybe at the time Yahoo wasn't connected to Aol. I don't know? But, it seems I'm now between a rock and a hard place. I tried contacting Aol and Yahoo for assistance and they said I'd have to pay for assistance. Well, I figure this whole type of thing is done just to increase their memberships, etc. It must be a real moneymaker because a lot of people probably don't remember anything about their Recovery information or maybe they did like I did using both for a Recovery contact for each other. At the time I did it I didn't know Yahoo was connected to Aol. I read online on various websites you couldn't trust giving them your credit card number. At this point I'm so angry about what really just amounts to a money grab, I wouldn't give them the card number even if I could be sure they were trustworthy. It just isn't worth being able to access my email after I see how they operate. However, it's just not right to do business like that. If they want people to pay for their email service they should never offer a free service. I am very annoyed about losing my email with Aol due to the inconvenience of losing some important emails and contacts. I also have to go to a lot of trouble to inform contacts about having to change my email service. It was quite unexpected what happened. It could have happened at a really bad time when I needed to contact someone or some business and couldn't reach them by phone. There aren't many email services available and some of them are pricey. Well, it's all about the money nowadays. Everything is about the money. Nobody can catch a break, and nobody wants to give you a break.

Desired outcome: I just would like to access my email from Aol and remove it. I can keep a copy of all important emails on my laptop and find a reliable email service if it exists.

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sholiz
Chicago, US
Jun 29, 2023 12:35 pm EDT

Yes ,That happened to me also! IT started 06/27/2023. Locked out of AOL MAIL. I found it to be nothing short of EXTORTION! And targeting seniors, Because younger people do not use AOL. This need the attention of news, attorney general, etc..

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knowleekz
Queens, US
Aug 29, 2023 11:47 pm EDT
Replying to comment of sholiz

i agree its a racket, nothing short of how hackers disable big companies, then charge to free up there network. the rep had enough nerve to tell me they are not selling me access back to my email, or blocking me... for such would be illegal... glad to hear you admit it i responded. yet they still persisted to hold my account ransom, money or nothing! what can be done? complain to who? joint action law suit? Attorney general? go public? what? Any ideas/ online petition? lets do something about it

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R
1:21 pm EDT
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AOL unable to log in to emails

hi for the last five weeks i have been trying to log in to my emails [protected]@aim.com [protected]@aol.com i have been in touch with talk crew and various call centers with no avail all thay say is not enough details i am a 72 pensioner without a lot of p c skill i have paid a pc expert to try to sort it out no joy have been advised to ring phone not working i need emails from account for medical reasons bills holiday recepits can somebody please ring me all thay are saying is that thay are sending defalt settings to same email so cant log in thanks len spencer

Desired outcome: to be able to access emails

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K
9:31 pm EDT

AOL Mail

Aol.com Mail has become difficult to navigate yet does not provide opportunities for consumers to file new complaints without signing in (although we were already signed in on their website).

Website designers appear to have previously received thousands of complaints about Aol's new format (by those who re-signed in through duplicate sign-in procedures) but to no avail.

This new format was literally forced upon us though we pleaded and begged for the company to abandon this extremely hard-to-read format. Our pleas and cries for assistance were ignored and clearly fell on deaf ears.

Update! When clicking on the Submit button below on this specific https://www.complaintsboard.com/new_complaint web page, you required me to sign in for a third time. When I attempted to sign in for the third time, your System did not recognize the correct PassWord.

Desired outcome: I would like a response that Aol will return to the OLD easy to read format. In addition, I would like the System to recognize the correct PassWord.

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12:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AOL AOL crashed my computer!!!

I called AOL to find out if I could go back to the original version (I hate the new one and was told that is impossible. I was told I should purchase Iolo System Mechanic at $4.99 a month. I thought this would fix everything. The operator asked to operate my computer. When she had access, she stated that my operating system needed to be updated and proceeded to do so. She then tried to load System Mechanic and because it was taking so long, she told me she would get off the phone and I could got access to the program the when it finished loading. My computer crashed and it said to put in the startup program disk which I do not have. I have tried calling customer service but they said there is nothing they can do except call the company that has the software. They tried to fix it over the phone and they gave up and said there was nothing they could do (same answer AOL gave me) This is ridiculous! All I was trying to do was get a question answered when I first called AOL but now I have a computer that has crashed and all I was told is that they are SORRY. I am on a fixed income and cannot afford to purchase a new computer or even pay a tech person to fix it. The answer I got today was I could purchase the tech help for another charge even though AOL made changes to my computer that caused it to crash in the first place! I was also told I could not speak to a superior as they were too busy. I have been with AOL for many years and this is the help (or non help) I received.

I want my computer to be fixed or to receive a new one!

Desired outcome: Fixed or new computer

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TRUMP-2024
Greasertown, US
Aug 15, 2023 3:57 am EDT

Never download what an Indian tells you to download. I'm sorry but you have been had.

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11:25 am EDT
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AOL New aol email

6/9/2023 I have been tole that there is now no option to use the old email version. I, and many others, HATE the new version. The print is smaller, the calendar is less accessible. You have to take an extra step to choose where to search. You have had many, many complaints about the new, yet you choose to ignore customer wishes. Not that it matters to you, but I will be looking for another option.

Desired outcome: Allow customers to use the old version.

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12:11 am EDT
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AOL AOL Mail

This afternoon, June 6, on my Windows laptop, the New AOL Mail was again substituted for the previous version. I complained the last time this was done and asked for a choice to keep the older version. Thankfully, you allowed me to make that choice. Now you are foisting the new mail version upon me again. It does not suit my needs. Scrolling down the page is painfully slow making access to older mail all but impossible. As a paying customer, I beg you to allow me to use the version of mail that is user friendly to me.

Desired outcome: Please allow me to use the older version of AOL Mail, as I have been doing until today.

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nyartist
Saugerties, US
Jun 09, 2023 8:12 pm EDT

Someone posted about another platform that is much like the standard AOL. It started with a P. Does anyone know what it is?

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nyartist
Saugerties, US
Jun 09, 2023 8:09 pm EDT

SHAME on AOL. They are torturing us with the new aol and then we have basic...inadequate. Why get rid of standard which most of us enjoy.

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nyartist
Saugerties, US
Jun 09, 2023 8:08 pm EDT

They are doing the same to everyone. People HATE the new aol and Yahoo, who owns AOL now, doesn't care. Whoever designed the new aol and made the decision is an idiot. Yes..sorry to have to say that but it's true.

ComplaintsBoard
F
3:52 pm EDT

AOL cant see spam. all emails that aren't in my contacts are automatically deleted.

about a year ago I saw that all of my incoming emails were being deleted.

Unless the sender is on my contact list, they are deleted. Even if they are on my contact list they are also questioned, and I need to answer yes or no if they are spam or not. This is very inconvenient annoying . With this problem I don,t know if your answer to this email will get to me . If I don,t hear from you in a reasonable length of time, please email me your direct phone # or call me direct @ [protected]...THX...Frank

Desired outcome: Please restore my spam feature in my email

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9:32 am EDT
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AOL AOL identity verification

My wife has had an AOL account for years and recently she tried to log in and AOL wanted to verify her identity. Unfortunately, she didn't keep her mobile phone number up to date. When it was apparent that she needed help she called the AOL help center. After hours of waiting and some conversation, she was asked to send an image of her Driver's License which she did. Since she has had this account since before we were married, her address uses her maiden name. They maintained that since her AOL account had a different name than her driver's license they could not give her the ability to log in. We can supply a marriage certificate, passport or whatever you need to verify that Joan B. Stark and Joan B. Cannon are one in the same.

Desired outcome: Please remedy this situation.

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11:41 am EDT

AOL AOL News Thread

AOL Censored this comment:

Your comment on After school shooting, Tennessee governor signs bill to shield gun firms further against lawsuits violates the community guidelines and has been rejected

KENT Mon 15 May 2023 08:33:17 PM

There are many commonly available weapons with muzzle velocity and bullet size in excess of the puny little .223 round. You're posting misinformation.

The above post is factually correct and corrected somebody making statements about the 223 cartridge used in many weapons that was patently false.

Desired outcome: Restore my comment for the benefit of people who care about truthful information in their discussions about guns.

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TRUMP-2024
Greasertown, US
Aug 15, 2023 4:00 am EDT

This is what happens when they hire INDIANS instead of AMERICANS to moderate. They should be renamed to INDIA ONLINE. IOL.

ComplaintsBoard
W
2:03 pm EDT

AOL aol illegal censorship

AOL is rampantly illegally censoring opposing views on their web site new articles. AOL chooses to have comment sections on their articles but if someone comments that doesn't fit their narrative or agenda they reject their comments, put them on a watch list and will eventually and unconstitutionally ban them from comments for good. When you try to share the information for individuals to file complaints with the FCC they reject the information being given stifling the right of consumers to give that information to others. AOL is going to find themselves in a massive lawsuit, bigger than fox news if they continue to try to unconstitutionally remove individuals' views that oppose their views. We have screen shots to prove factual statements made that aol rejected to prove in court their agenda and false narrative.

Desired outcome: AOL remove their unconstitutional bans on comments or take the comments off completely

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TRUMP-2024
Greasertown, US
Aug 15, 2023 4:02 am EDT

What does Fox News have to do with this? It's the Communist Democrats that went after Fox News that try to ban speech. I hope you didn't vote for that Old Sack of Oatmeal that sits in the White House.

AOL Customer Reviews Overview

AOL, originally known as America Online, is a web portal and online service provider. It offers a range of digital services including email (AOL Mail), news, entertainment, and finance content. Users can access a variety of online resources such as articles, video content, and forums. AOL's web portal serves as a gateway to the internet for users, providing a curated experience with a focus on connectivity and information. The company has a history of pioneering online communication with its instant messaging platform, AIM, although this service has been discontinued.

AOL In-depth Review

Website Design and User Experience: The design of AOL's website is clean and user-friendly, making it easy to navigate and find the desired information. The layout is intuitive, with a well-organized menu and clear sections for different services. The overall user experience is smooth and efficient, ensuring a pleasant browsing experience.

Range of Services and Features: AOL offers a wide range of services and features to cater to various needs. From email and news to entertainment and lifestyle, AOL provides a comprehensive suite of services. Users can access their emails, read the latest news, watch videos, and even play games, all within the AOL platform.

Content Quality and Variety: AOL delivers high-quality content across its various services. The news articles are well-written and informative, covering a wide range of topics. The entertainment section offers a diverse selection of videos, including movies, TV shows, and original content. Users can also find engaging lifestyle articles and helpful tips on various subjects.

Advertising and Promotions: While AOL does display advertisements on its website, they are not overly intrusive or disruptive to the user experience. The ads are generally relevant and seamlessly integrated into the content. AOL also occasionally offers promotions and deals, providing users with additional value and opportunities to save.

Customer Support and Accessibility: AOL provides reliable customer support through various channels, including email and phone. The support team is responsive and helpful, addressing user queries and issues promptly. The website is also accessible, with features like adjustable font sizes and compatibility with screen readers, ensuring a user-friendly experience for all.

Pricing and Subscription Options: AOL offers both free and premium subscription options. The free version provides access to basic services like email and news, while the premium subscription unlocks additional features and benefits. The pricing is competitive, and users can choose a plan that best suits their needs and budget.

Mobile App Functionality: AOL's mobile app offers a seamless and feature-rich experience on the go. Users can access their emails, read news articles, watch videos, and even play games directly from their mobile devices. The app is well-designed, with a user-friendly interface and smooth navigation, ensuring a convenient mobile experience.

Security and Privacy Measures: AOL prioritizes the security and privacy of its users. The website and mobile app employ robust security measures to protect user data and ensure a safe browsing experience. AOL also respects user privacy and provides options to manage data sharing and preferences.

Overall Performance and Reliability: AOL's website and services consistently deliver excellent performance and reliability. The website loads quickly, and the services are rarely affected by downtime or technical issues. Users can rely on AOL for uninterrupted access to their emails, news, and other services.

Comparison with Competitors: When compared to its competitors, AOL stands out with its comprehensive range of services and user-friendly interface. The content quality and variety offered by AOL are on par with other leading platforms. Additionally, AOL's customer support and security measures are commendable, providing users with a reliable and secure online experience.

How to file a complaint about AOL?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AOL in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AOL. Include key areas to mention in the complaint, any relevant transactions, steps taken to resolve the issue, the nature of the issue, and the personal impact.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against AOL on ComplaintsBoard.com.

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