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1.3 9 Reviews 311 Complaints
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AOL Complaints 311

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S
12:59 pm EDT

AOL Suddenly my comments/post were not allowed.

I can not comment on anyone's post in the 'comment sections'. I can vote 'up or down' but comments are declined. Happened about 3 months ago and I am surprised there is no recourse or information.
I've been an AOL member for 20+ years.
If I have done something wrong, explain (examples) and tell me. I will, can, would correct it.
I really don't want to go to another server-BUT I will if this is how you treat a very long using customer.
Do you use an algorithm to determine or one individual who is having a bad day?
Just flip a 'button' and allow me back.

Desired outcome: Allow me back to commenting and posting in the 'comments' sections.

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Investrman
US
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Nov 22, 2021 9:59 am EST
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Same exact thing happening to me after 26 years with them ! Thumbs Up or Down, but every reply immediately rejected...

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kmulliganart
US
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Aug 11, 2021 5:48 pm EDT
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Agree.

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V
1:54 pm EDT

AOL My comments are always blocked

Hi guys, All of my comments are rejected no matter how innocent in script they are. I love to make comments and try my best to follow your rules.
Did I at one time say something bad? During this deadly pandemic people need to know that vaccines have saved our butt many times over the decades... many more will die if we don't convince others that it's important to get the shots because it WORKS!
Anyway... please let me comment or let me know what I need to do to fix the issue.

Thanks, Viki

Desired outcome: let me make comments on news stories

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P
10:32 am EDT

AOL AOL news reporting, the continuing lies they print, and their bias.

Right here on this page, aol claims that they find resolutions for folks' complaints! Ha! What a joke... But it's not unexpected. How did aol solve the problem with their targeted "cancelations" of our conservative bloggers' posts on aol's news feature? They simply stopped offering us the opportunity to express our opinions!
"take your ball and go home... Right, aol?"
Bottom line? I thank you creepy folks at aol for being so biased and left-leaning! There are now multiple new sources where we can share the truth and urge americans to reject aol's socialist/communist/marxist agenda.

Desired outcome: TO MAKE MYSELF FEEL BETTER ABOUT MY PATRIOTISM FOR MY COUNTRY!

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J
7:55 am EDT
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AOL News

The American people aren't stupid. The Presidential Election was stolen by Corporate America. All the Fake News and slanted stories turned people against Trump. Yea, Trump is obnoxious and crude, but he is a business man and worked for the American People. This piece of sh__ we have now is killing the American Dream. Are you happy Corporate America? AOL should report the news and not distort the (so called) news.

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MightyMad
US
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Sep 02, 2021 12:11 pm EDT
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The Only thing he worked for is himself. The American people voted, and the election wasn't stolen. If you and others actually think it was then show the proof. But you can't! Only thing fake is you people who believe in was.

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D
2:02 am EDT

AOL Postings blocked on aol news stories.

No reason for blockage given by aol. Which means somebody at aol is blocking all my posts

Desired outcome: Unblock

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B
8:15 pm EDT

AOL AOL Comments

Dear Sir's:

I am complaining about "ALL" of my comments being immediately removed upon posting. None of my comments are offensive or in violation of your rules or guidelines, and also never have been. " Why?" Possibly, you have me mistaken for someone else? An answer to this dilemma is very important to me. I and my family enjoy AOL and believe we have been significant and positive contributors.

Sincerely,

Benjamin H Novick
[protected]
[protected]@aol.com

Desired outcome: Restoration of my ability to post comments.

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L
10:01 am EDT

AOL Comments on news stories

I have been blocked from commenting on AOL news stories. I never threatened anyone and if the block is not removed and I am not allowed to comment I am going to contact the State Attorneys office and the BBB. this is a clear violation of my first amendment rights to free speech. Just because someone at AOL doesnt agree with me doesnt not give them the right to block me. You should resolve this now before it becomes front line news on many other media platforms.

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P
12:15 pm EST
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AOL All my comments has been rejected

Simple comments like, yes, Agrees, Maybe true...all been rejected.
Why?
I have been civil and fair in all my posts. Never name calling anyone or use derogatory words in my posts.
So, I am mystified why I am banned on ASLO from make the comments?

Desired outcome: I like to have this issue fixed asap

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J
10:59 am EST

AOL Aol "backgroundbrowser"

the AOL backgroundbrowser pops up an blocks work on AUTOCAD drawings whenever the cursor crosses a portion of the operating screen. The same problem occurs with other graphic apps and games.

Desired outcome: disable AOL "backgroundbrowser"

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B
12:30 pm EDT

AOL Password lost due to theft

I have been trying for over a year to reconnect, but II have been burglarized four times and any device I had to set up my account is on devices lost to theft. I have tried by phone and using the "Help" page, none of which has been any help. I am being prevented from accessing the likely thousands of emails because AOL does not offer solutions for unfortunate circumstances like my own.
My email, name, social security number, birth date or home address have not changed, but AOL does not recognize these values. they are more concerned with their power than the position they have helped to put me in. I intend to charge them for all the time I have wasted trying to explain my situation over the phone.
My unchanged email is [protected]@aol.com, but they refuse to understand that I cannot receive emails to help with my situation and will not allow me to set up another account because of the one existing.

Desired outcome: Call me at [protected] with a password to temporarily use.

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B
12:16 pm EDT

AOL Posting a comment to AOL News Stories

I have been blocked for a long time now when I try to post a comment on an AOL story and I don't know why. Never got a warning about any of my posts, never threatened anyone or use fowl language and yet every time I try to post it doesn't let the post got through. I have seen on a regular basis numerous people using fowl language or trying to incite arguments of name calling on post even on today's news stories yet when I comment and keep on the subject mine does not get posted..yet I have 61K next to my name. i called AOL support a couple of weeks ago. They had me go to a site and write to the staff who handles the posting section and he told me they would look at it and let me know what was wrong or k]just watch in a couple of days and I will be able to post again after they fix the problem. None of that has happened, so could someone PLEASE let me know why I can't post and if I will ever be able to post again? Even Twitter warns you before they remove you from posting..AOL. NOT so.

Desired outcome: Email answer or fix the problem

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RLau6
Rochester Hills, US
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Nov 02, 2022 10:17 pm EDT
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AOL is the model of internet censorship. They do this is several ways: 1) do not allow some critical comments 2) do not allow anyone to start posts on some topics 3) refuse to post critical though not vulgar responses.

AOL is a woke [censored]-kissing site.

Had extensive coverage of a Biden speech but has not enabled comments. I am a moderate Democrat and even I think AOL is a slanted piece of S#!t

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Art Casper
US
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Oct 21, 2022 2:52 pm EDT

Not only do I have trouble satisfying whatever AOL pretends are their "community standards"...getting blocked, cancelled, held up in some way or another...the tech side of the issue is far worse. I can generally succeed in posting something for new stories...where comments are even allowed...but in trying to respond to those who've responded to me, the screen freezes up, there's issues with the screen loading, and in the middle of replying to a comment, it'll "reboot" or some such goofy thing. It is the worst platform I've ever seen and given their decades of service, that's more than just shameful. I'm glad I'm not paying for it.

TheldrakisCS
TheldrakisCS
US
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Oct 21, 2022 3:32 pm EDT
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Replying to comment of Art Casper

this could be other factors than just AOL. it could be that between the server where the comment is currently and your comment there is a interruption which resulted in a "reboot" of the page as your browser tried to reconnect you to the page. this happens sometimes with me when my connection to the network hiccups. it DOESN'T have to be on your end the interruption it could be anywhere in the communication line to the page your commenting on.

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Newberrybear
Lake Mary, Florida, US
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Aug 01, 2021 6:27 pm EDT

Chances are you're a Conservative. AOL has blocked any and all post I attempt to send. I posted "Good Morning AOL" and that was blocked.

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L
9:54 am EDT

AOL Comments rejected and now blocked from commenting on news articles

My comments have been rejected and now I am blocked from commenting on news articles. I was even blocked from offering a prayer for a person in an article that had come down with Cancer. Or criticizing the Biden Administration while other praised it. I have read dreadful comments on the comment feed even wishing death on people not vaccinated for Covid -19 or wishing harm and death to our former President. My last response that was blocked was to voice my opinion about an article telling us how sick a child has become from Covid 19 because she did not have the vaccine. I voiced my opinion that AOL should offer articles about people who came down with auto immune diseases or died shortly after receiving the vaccine. I was told that I did not adhere to guidelines. I am a paying customer of AOL and do not feel that I was treated fairly.

Desired outcome: Restore my ability to Comment and stop the biased treatment of subscribers.

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1Baxter
US
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Jul 19, 2021 12:18 pm EDT

I don't comment on any administration and yet I am banned from posting too. No answer from AOL as to why

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T
2:16 pm EDT

AOL Complaint against Aol

AOL is sooooo biased! They banned me from commenting on their articles for life. In the beginning I used comments that a little bit insulting to certain political figures, but not anymore.

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L
7:59 pm EST

AOL Moderation on 7/11/2012, 7 am

My post were within your guidelines but the moderator has cancelled my ability to post. A moderator has to put aside their political differences and follow your guidelines. Please take a look at the QAnon story.

Desired outcome: Tp be able to post as i did not violate your guidelines and for this moderator to be replaced.

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P
9:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AOL News articleds

You folks are so corrupt! its almost (and shoud be) criminal how you do not report real news and slant...no simply LIE about facts so far to the left your frkklin traitors. By the way in case you didn.t notice...Triump is no longer President...you have managed to corrupt the system to elect a demented old fool. what a farce!

Desired outcome: fire the news loosers you employ

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S
1:49 pm EDT

AOL AOL discussion blogs after a news story

Aol has stopped me and anyone else who uses my computer if they want to join in a discussion. Even if they write "that's great" they say it goes against their (aol) policy... I mean hellooooooo... What the heck is going on with people these days! Pissed off to say the least! It seems if you agree with the moderators you are safe from having your speech (writing) suppressed! I am really upset by this action...

Desired outcome: I want MY FREEDOM OF SPEECH REINSTATED!!!

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D
9:51 am EDT
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AOL Can't get into email

Where is AOL? Can't get into my mail. Won't let me change my password even though I've entered the right password multiple times. Service on the phone is very poor. It is July 4th and customer service number says they are not open on Sundays. And if you decide to wait to speak to someone it will be a long time before anyone picks up since they are flooded with calls.
How does one get help? The help button on AOL's sign in doesn't work either.
Closing this account asap...and it's been 25 years.

Donna Pascoe
[protected]@aol.com

Desired outcome: get me online so I can close you out

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B
11:59 pm EDT

AOL Comments being rejected

I have been a top commentator on AOL for probably 25 years. All of a sudden all of my comments were rejected the second they are posted. I have never committed a TOS or guidelines violation--no hateful or abusive material here. Despite numerous "feedback" reports, calling AOL, and attempting to track down those who control this aspect, I have had zero success. I, and others noticed a change in AOL starting about a year ago. Much of their reporting became bias as opposed to objective and any questions were met with either silence or chastisement. What is going on? Is AOL being run by China? Does anyone know how I can get this corrected, after having tried all of the above? Thank you. Ben Novick

Desired outcome: Restore my comments

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Update by Ben Novick
Jul 04, 2021 4:54 pm EDT

2nd complaint, with no response. Why are my comments instantly removed when I am not in violation of your guidelines or any reasonable TOS? Why not answer for a change? Who is running your comment moderation over there--some foreign country who doesn't share our views of free speech? Please answer.

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BlueWaves
US
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Jul 15, 2021 3:04 pm EDT

I am in the same boat. None of my comments were derogatory, only truthful. They were my OPINIONS which is why a comment section after an article is there for to begin with. I am an Independent. There is alot of good and bad to place on all parties. I think the last draw was that I did comment about Kamala Harris and her forever laughing regarding issues that are far from laughable. My only conclusion is that if you speak anything against the current Biden/Harris administration AOL will eventually ban you. So, I don't know why they banned you or reject your posts, which is virtually the same thing. No worries. You're better off not commenting. It just a venting mechanism anyway. No big deal.

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K
9:48 pm EDT

AOL Balanced news

WOW! Who is running your operations? I have been on AOL for over 20 years and have stayed with AOL when friends stated it is outdated. However, I have been shocked by how BIAS your stories are ! Can you put someone on your staff who can give us BOTH SIDES to each story? It is SO EVIDENT that you have a MAJOR AGENDA, PLEASE help all of us get a well rounded view of what is happening in our nation!

Desired outcome: Reply

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J
2:46 am EDT

AOL Your news department

You know after reading about the Honolulu killing of a black man and the prejudice way of you people putting it out that made it sound like the police work fault I am getting very sick of your news reports it's people like you and it's right up like this that caused problems in the United States because people listen to the goddamn fake news you're the cause of half of this your associated press wrote it you should have never published it like that I'm getting sick of this you know if it wasn't for your mail I wouldn't want to read your God damn news once in awhile but you're starting to really piss me off I'm 63 years old and I've been sitting back I just watching all this my brother has a black wife and he's white my sister has a black husband and she's white this s*** doesn't go on like this you people are really pushing and if a man enters a room or a house my house the wrong way and I asked him to leave and he doesn't I'll be damned I'm going to shoot him too I don't give a s*** you're trying to get us in the sense or not if he's black white green red or blue the son of a b**** should never been in the house this right up should have never been wrote at least not that way I'm really getting sick of you AOL I really am

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About AOL

AOL, originally known as America Online, is a web portal and online service provider. It offers a range of digital services to consumers, businesses, and entertainment industries. One of the primary products of AOL is its internet service, which provides customers with web connectivity and email services. The company's email platform, AOL Mail, is a key feature that allows users to create their own email accounts and access them via the web or through AOL's dedicated software.

In addition to email, AOL operates a variety of digital content streams. This includes news, finance, sports, and entertainment, which are accessible through its web portal, www.aol.com. The website aggregates content from different sources and presents it in a user-friendly format for readers.

AOL also offers a suite of online security products, such as password managers and antivirus software, aimed at protecting users' digital information and ensuring safe browsing. These services are part of AOL's commitment to online security and privacy.

For businesses, AOL provides advertising solutions through its platform, connecting advertisers with its audience across different AOL properties and partner sites. This service includes a range of advertising options, from display ads to sponsored content, designed to help businesses reach their target demographics.

While AOL has transitioned from its original status as a pioneer in providing internet access, it continues to maintain a presence in the digital world through its various web-based services and content offerings.

Overview of AOL complaint handling

AOL reviews first appeared on Complaints Board on Aug 8, 2006. The latest review Assist AOL. was posted on May 25, 2025. The latest complaint Customer service was resolved on Jun 27, 2013. AOL has an average consumer rating of 1 stars from 320 reviews. AOL has resolved 21 complaints.
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