Complaints & Reviews

Getting booted, screen freezes, nasty customer service and other

I am a very dissatisfied customer of AOL. I have been in contact with their techs a bazillion times and have yet to receive resolutions to the following:

getting booted

anytime I use yahoo it locks up aol

screen freezes

I even had one aol tech be nasty with me!!

I have asked them time and time again for resolutions and time and time again I get no adequate responses.

Furthermore, when threatening to cancel the aol service, I get the typical "oh well" response. It truly appears to me that these ###s that run customer service for aol just do not care if someone wants to cancel. I would imagine they get a 1000 calls like this daily.

I even went out and bought a brand new $1500 system thinking my problems was with my outdated computer and guess what.....the aol problems got even worse!! I contacted AOL numerous times to no avail.

  • Rm
    R Morg Jul 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Do NOT sign up for the free e address. Your domain name will belong to AOL forever! I just called them and asked how to get my domain name back so I could register it for a site that I want to develop. They told me there was no way they could cancel it! I asked to speak to a supervisor who was very rude and told me to write some generic corporate address office for AOL.

    Beware! do not use this service, you will be sorry!

    0 Votes

Unauthorized charge for TWX AOL Premium Service

There was a charge on my credit card that was unauthorized in the amount of $4.95 plus 30.90 for TWX AOL Premium Service, this was on 6/8 $4.95 then 30.90 on 6/8, this was done twice on same day..... I am not supposed to be charged anything for 6 months and I did not give you permission to bill my credit card company. I would appreciate it to be refunded my money back to my account....I not want AOL.....I have proof the bank knows of this........Jenna

  • Mr
    Mrs. M Nov 06, 2006
    This comment was posted by
    a verified customer
    Verified customer

    I am at a loss as how to cancel aol...please advise...thank you...

    0 Votes
  • Da
    danielle saddler Jan 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i oder this pain cream for 3.97+ sh after i got it they charged me 66.90 and i did not get anything else from and they took money money,but here is phone number and someone will answer,888-289-8740,1-801-356-2100.they said they will gave me back my money.

    0 Votes
  • Do
    Don Blevins Mar 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been billed $16.95 for 7 month's on my debit card by twx aol, I have never authorized anyone to take money out of my bank account, Esoecially when I don't use their service. Does anyone out there know how to get rid of these parasites? If you do! Please email me and let me know how to get rid of them. My email is [email protected] thank's a lot Don Bl;evins.

    0 Votes

Billing for nothing

In 2003 I had AOL for a short time and cancelled the service, thru my on foolishness I just realized that they have been billing me 99.99 every July for 3 years for some credit service that I have no idea what it is, the so called supervisor said that I ordered this service in 2003 giving me my current address, I just bought this house 6 months ago, some how these fools are accessing past billing information and billing at will.

Credit-alert aka privacy guard

Credit alert or privacy guard at America online:

Do not sign up for anything thru AOL they take your bank account and take money out when ever they choose and you do not even want the service haven't even heard from the service in years and then aol claims not to know who they are. You cancel the service because the money wasn't there to pay for it and they come back and take it out any way again causing more checks to return and then tell you to straighten it out with your bank. This is fraudulent, I even asked for the previous addresses they sent the so called renewal to, they don't know. How could they not know if they are credit service. I recommend never to use AOL or an AOL service and never give them a bank number to withdraw money they will abuse there rights.

Difficulty cancelling the account

It took me almost one-half hour to cancel my AOL account. I attempted to cancel my account at 11:00 pm EST, because I thought I could reach customer service a lost faster. I was completely wrong.

The first customer service agent disconnected me after waiting for about 20 minutes to get through.The second said she could not assist me because her computer could not pull up my account. I asked for a supervisor waited about 25 minutes but no one came to the phone. I could hear the AOL customer service agents in the background but they would not exhibit basic politeness and tell me to call back,

I tried for over half-an-hour to reach someone but to no avail. Finally after about 10 or more attempts at redialing I reached someone. He wanted to know why I was cancelling my service, I had to laugh and only said I have a less expensive service please cancel AOL. He tried to to make various offers which I ignored and finally at about 12:20am EST, I had cancelled AOL, good riddance.

  • Iv
    Ivette Ayuso Feb 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Aol had been charging me every month on my credit card for services that I had cancelled do to the fact that I did not had a phone line any more and I could not use their services. They told me that my account was already cancelled but charges and interest was and still not credited in my account. Do not use Aol at all. Better business bureau should investigate all accounts and should close that business down. I have proof that my home which I own does not have any phone lines until Nov 2006.

    0 Votes

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Service sucks!

I don't have a business, but I have used AOL since I got my first computer, now I have a complaint, over...

Sick sense of humor

Under the tab "Comedy", AOL made available a video clip of a young woman's phobia with pickles on a sub-humane talk show hosted by Maury. As she screamed and ran through the audience to avoid the pickles, one could see the audience laughing. I do not question that the lady gave permission for this to be posted; I question AOL's lack of good taste and common sense in airing it. The caption said that Maury 'helped' her get over her aversion to pickles which intrigued me because aversion therapy can take a good number of sessions to succed. Instead, I was shocked to realize I had been bated and I felt violated in watching this woman be tortured. How sick is AOL willing to be?

  • Wd
    Wd4u2 Dec 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    [email protected] HAS DECIEVED AND STOLEN 300. USD FROM ME!!! Stated he was a bank making loans With prepayments needed to proceed. I sent 300 usd and he stole it from me with no
    Email response at all. I am Wayne Dembowski. [email protected]

    0 Votes
  • Cr
    CraftyAOL Apr 07, 2019

    trying to retrieve 3 email addresses...owner passed and I have legal document that I can take over. so far - not done.

    Aol no help ...

    0 Votes