I’m getting thoroughly fed up with the hassle of trying to cancel my AOL Broadband subscription. I have recently moved in with my girlfriend who already has O2 broadband, so the AOL service on my old (rented) flat is simply no longer required. I contacted AOL, and the cancellation instruction seemed to be accepted OK. Just to be sure, I wrote to my bank, asking them to cancel the payment at their end too. Then, when my subscription date came around, surprise surprise, the payment was taken out of my account. I initially phoned my bank, who explained that the payment to AOL is by debit card, rather than Direct Debit, which means they (the bank) can’t stop it at their end. However they did offer to put through a chargeback claim, to get the money back from AOL.
I also contacted AOL who apologised, and confirmed that my service had definitely been cancelled. Needless to say, this month the same thing has happened again. It’s only £20 but that’s really not the point – is there no way to stop these people taking money for a service they are no longer providing?!
Please AOL, get in touch with me and help stop this aggravation happening again.
I’m getting thoroughly fed up with the hassle of trying to cancel my AOL Broadband subscription. I have recently moved in with my girlfriend who already has O2 broadband, so the AOL service on my old (rented) flat is simply no longer required. I contacted AOL, and the cancellation instruction seemed to be accepted OK. Just to be sure, I wrote to my bank, asking them to cancel the payment at their end too. Then, when my subscription date came around, surprise surprise, the payment was taken out of my account. I initially phoned my bank, who explained that the payment to AOL is by debit card, rather than Direct Debit, which means they (the bank) can’t stop it at their end. However they did offer to put through a chargeback claim, to get the money back from AOL. I also contacted AOL who apologised, and confirmed that my service had definitely been cancelled. Needless to say, this month the same thing has happened again. It’s only £20 but that’s really not the point – is there no way to stop these people taking money for a service they are no longer providing?! Please AOL, get in touch with me and help stop this aggravation happening again.
I to have charges from this place. If this provider is not affiliated with AT&T then why
on earth are these charges on my monthly phone bill and included in the total.
Sounds like a connection to me.
What a crock. How do they get away with this.
$197.40 to be exact. Charges on 3/16, 3/18, 3/19, 4/5, 4/6, and 4/16. and these just
now showed up on my phone bill
For the last several days, I have received e-mails from Mouhajer 1. I knew that it must be a virus and call the technical support service to check into the 30+ e-mails that I have received in recent days. I was connected to people in India and after paying $190.00 for a service plan, I am still receiving the e-mails. They detected nine viruses on my computer and supposely cleaned the system. If I do not get a response from my complaints, I will be looking for another internet carrier. AOL has certainly been a disappointment!!! I would advise everyone NOT to deal with AOL.
It is not a simple task.
You may not cancel online, imagine that. I not only notified them online to cancel my service and I forbid that they continue to make automatic withdrawals from my account.
Well, they did it anyway. I will be waiting on pins and needles to see if they can actually cancel everything properly.
In case you don't know, you must either make a phone call or send a fax.
Isn't it amazing that they don't make it that hard to startup service with them?
Of course, the entire time you are on the phone trying to cancel, they are trying to talk you into keeping the service, and then get snippy when they finally really it's a lost cause.
aol opened an account with out my PERMISSION.
i have no land line phone. i use verizon wireless.
HELP HELP HELP
from jan to june aol ran my card 16 times.
14 times the card was declined.
4 times they STOLE $155.80
I would like to press charges.
After paying AOL for over 15 years last night our service was canceled without warning. In addition two weeks ago my computer was infected with a McAfee virus- McAfee also provided to us by AOL. Had to deleted McAFee and replace with Micro Trend to rid virus. Had to delete the over 600 returned unknown address messages . I called AOL to notify them of this- Hours of phone calls to tell them that we did nothing wrong have served no purpose. We are both in the technical field and do work from home and access to our account is imperative, yet we have been punished with no prior notice. I even sent the AOL "Community Action Team" a letter as they asked and was told this morning by a technician that "There is no one at AOL that can reactivate your account" ... wow. Wonderful customer service. Thanks AOL for treating us like criminals. I have finally reached a voice mail for TIm Armstrong, CEO of AOL- Wow there are no live people there.
TWX AOL has been withdrawing funds from my account each month for the past two years according to my bank statements. I have never used AOL, I had no idea how this could happen. I learned that with the purchase of my Dell Laptop two years ago, which had come with the option of using AOL as my internet provider, also came monthly charges. I had never used AOL, or given them permission to withdraw money from my account. I have always used AT&T for my ISP, and I receive a billing statement from them, along with the amount I owe each month.
I would like to impress upon to the rest of those whom has experienced this involuntary blatent type of cyber crime, it is THEFT, it is FRAUD, and it is a CRIME that will not be tolerated. It should be pursed to great lengths, perhaps too, great sacrifices. These Companies, and Parties there of, who are responsible for such illegal practices need to one day soon beheld accountable and to be penalized in a harsh and costly manner.
If the current laws in your state have not yet caught up with these unlawful acts of modern day scams, robbery, or LAISSEZ-FAIRE, then we must all take swift appropriate action towards bringing these conspirators to justice.
Complain to the BBB; call The Consumer Protection Agency listed in your local phone book, call your Congressman, and State Senators, file a Fraud Report at your local Police Department, call your local TV STATION, call, call, call, and above all put a stop to it with your Finacial Institution-close your account if necessary.
It is the responsibility of all to ensure the certainty of our destiny. Refuse future victomization by taking action today.
ACT NOW. GOOD LUCK & GO GET ' EM.
Any other internet company requires you to register the id number on your modem. From t here you can either...
I have recently been sent to a Collection Agency due to improper billing by AOL. While living with my fiance I called Aol for internet dial up services which were to be billed to my fiance's phone bill. I moved out the end of December leaving the computer behind. Since the internet was not in my name I did not feel it necessary to cancel services. In February of 2007 my ex canceled the Aol internet. He has proof of payment up until the cancellation date through AT&T but AOL claims they have not been paid. That's when I started receiving bills in the amount of $61.80 for 2 months of service from November and December. When I call to speak to a supervisor they simply say, "No one is available at this time." They will not resolve this issue with us stating it is an AT&T problem to talk to them but they will not contact them, that it is our responsibility.
I told them I wanted records sent to my ex from July of 2006 to February 2007 and to hold the account until this is resolved with a supervisor. The next letter I received from AOL was stating I was reported to a collection agency. My ex is still waiting on the billing records. I have come to find out Aol has been involved in several law suits in reference to their billing tactics.
This company is known for their "Double Billing" issues. I, along with several others are fed up with this company!!
AOL IS NOT A GOOD COMPANY . SO MANY TIMES IT TELLS ME THAT THERE IS A MOMENTARY FAILURE, PLEASE SEND AGAIN ETC..ETC... WHILE AT THE SAME MOMENT I HAVE CORRECT ACCESS WITH OTHER SERVICES !!! LIKE GMAIL, YAHOO ETC...,
I HAVE BEEN FOR YEARS WITH AOL AND I WONDER WHY ? I DO HAVE TO BE A MASOCHIST AND VERY STUPID TO CONTINUE USING THE SERVICES OF AOL .SENDING PICTURES ALWAYS FAIL BECAUSE OF THE SHALLOW CONTENTS PERMITED . JUST THE NAME SOUND GOOD, IT IS A LAMENTABLE OPERATION WITH A VERY POOR SERVICE, never any one to answer, HOPE "AOL" GET OUT ONE DAY OF THE INTERNET MAP . THAT IS ALL WHICH IS DESERVED AFTER HAVING ABUSED ECONOMICALY OF SO MANY CLIENTS
I AM TOTALLY DEVASTED!! AOL HAS SUSPENDED MY ACCOUNT WITHOUT GIVING ME ANY REASON. I HAVE BEEN WITH AOL FOR...
I have been an AOL customer for over ten years. About two years ago, I purchased DSL through Charter Communications but I wanted to keep my AOL email addresses. AOL offered me a package for $ 9.99 per month. I took it. For about one year, I was charged $ 9.99 per month on my debit card. Then all of a sudden, I was charged $ 109.99 on my debit card.
Immediately upon learning of the error, I contacted AOL by email and contacted my credit union to inform both that this was an error that needed to be corrected. After writing several emails to both AOL and my credit union, I have not received one dime of a refund.
I like AOL as an ISP. However, their accounting and customer service policies are horrible. In my opinion, AOL's practice of charging a debit or credit card more than they have been authorized to charge is fraud and should be treated as such.
I know that the extra charges, etc are not mistakes because if they were mistakes once the mistakes were brought to customer services' attention they would be corrected. No such luck with this company.
I am extremely disgusted that a company of this size would continue to take advantage of their customers.
I still do not know who you are and never did. The phone number on the will is
I cannot get through the phone number. My debit card has been canceled.
I you want for expose them contact me and [protected]
No one authorized you to withdraw any funds from my debit account. How did you get access to my card...
Has anyone tried to cancel their AOL account?????? Well, it is next to impossible. I have had AOL as my ISP...
AOL is set up to rip off people, generally if using their free 90 day trial you will be charged monthly. Their automatic cancellation program does not work and customer's can expect numerous monthly bills.
This is at epidemic proportions with over 4, 800 reports and I would suggest writing Himmelstein and the FBI's Internet Fraud division. Make sure your report and get a confirmation number for your cancellation from AOL. I would also keep calling AOL and daily for weeks. Block their phone lines and accounts as a way to say 'no more'. Press charges..
On 12/31/08 a withdrawal of $32.90 was made from my checking account at my credit union. the information...
For the past year or so my wife's credit/debit card has been charged $32.00. She had been bringing it to my attention but I was sure that the charges were legitimate. It wasn't until recently (a couple of weeks ago) that I finally realized the charges were in fact unauthorized, for we have not been customers with AOL for over 5 years. I notice there has been a number of complaints by individuals having the same issue. Please give me any assistance available that I may resolve this issue and possibly receive a refund of every unauthorized deduction made by TWX AOL.
AOL has shut down my business!!! I have been approved by AOL to send mass emails for my business. Recently I have recived error messages (3times) when I have sent out mass emails to my customers. Each time I have called and have been told everything is OK and I can continue with no risk of interruption to my service and given reference numbers. I have been operating with mass emails for 8 years. Today my service was suspended!! When I called to question what had happened, I was told my account was in violation. They would not tell me what the violation was! I was also told that I needed to WRITE A LETTER to AOL in Virginia to find out what the violation was and to solve the problem. No one would answer my question or refer me to a supervisor. I spoke to people in India, Sri Lanka and the Philippines and they could not refer me to another person. I did ask if the person worked out of their home, since they could not refer me to a supervisor. I do an internet business, this is the busiest time of year for retailers, in a bottomed out economy. AND AOL HAS SHUT ME DOWN! for weeks, since the only way I can communicate with them is via snail mail. I was thanked however that I had been a customer for 12 years and 3 months, BIG DEAL!