AOL took my money to provide internet access and web hosting. On 10/31/08 they discontinued providing web hosting at Hometown.aol.com and refused to provide access to my data. If you have the same problem, I found a solution to get into the AOL FTP site without using AOL software (which no longer works).
Use an FTP client like FTP Voyager and log in using the following information:
URL = ftp.hometown.aol.com
default directory = "your AOL screen name"
log in = "your AOL screen name"
password = "your AOL password"
This won't work if you try to use anonymous log in
My Mother is 80 and has tried for close to a year to cancel her AOL service (she hasn't had a computer for months). TWX*AOL SERVICE 0808, [protected] continues to bill her checking account each month. I don't even understand the charges. She has tried calling them but they say they can not help her unless she gives them her e-mail address and password. She has not used either for months and has forgotten them. I have now stepped in to try and resolve the issue but getting the run a round. I have provided my e-mail address for feedback.
I pay by Credit Card. My bill has more than doubled in past two months and I can not reach a person at AOL to discuss it. I used the number on Credit Card bill for AOL and it sends me to bill.aol.com. When I get there, I cannot access my account, nor do I get a phone number to speak to anyone. What a scam they have going.
I am upset and just want to reach a person by phone to discuss why they increased my bill without contacting me or without sending me a notice via mail, that they were billing my account for double the agreed contract. I want someone to contact me since I am unable to contact them.
This is very upsetting to me.
For two (2) separate months now I have had $33.40 taken out of my bank account and have no idea who / what ...
I have been charged on 4/15/2008, 4/17/2008 also on 4/18/2008. 25.90 each day. I do not know who TWX* AOL SERVICE is and I never gave them any information at any time for this service. How do I go about getting my money returned to me?
Homer P. Mason
Received fraudelent charge on my credit card of $10 for AIM Callout Service. I called AOL and they admitted...
I have two unauthorized charges on my JC Penney Visa Credit Card. TWX*AOL SERVICE [protected] NY for $9.99 every month. TWX*llA AIM CALL OUT [protected] VA for $10.00 every month.
Both of these charges are unauthorized.
Mary A. Majewski
After unsuccessfully trying to cancel my account with AOL customer service I finally decided to cancel my credit card in March on 2007. Since AOL were not able to bill me any longer they began mailing me paper bills which I ignored. Why should I pay for something I don't use or have access to? In July or August on 2007 bills have stopped. In January of 2008 I received a letter from a collection agency that I owe AOL close to $70.00. I sent a reply to collection agency that after 12 years with AOL I have earned the right to cancel my services with them any time I want.
After I canceled my credit card and AOL wasn't able to bill me they shut my account down. The question remains: What are they billing me for? I understand with so many different companies out there that offer free email accounts AOL has lost a lot of subscribers, but that's not my problem. Get with the program and stop ripping people off.
Twx*aol services has fraudulently withdrawn from my son's banking account three (3) times a month in 2007 and january 2008 the amount of $32.90. He lives on a fixed income and works very hard for it. This is a scam that should definitely be addressed by this company and the law. Where did they get his account number? He does not have a computer!!! We want all of his money back.
Complaint against AOL -Change of billing method
My name is Ethel Smith; my email address with AOL is Email User I have had this account with AOL for the past 10 years. I have made an attempt to find the AOL website that will allow me to change my payment method to prevent the increased payment of 2.00 on to my monthly surcharge. The following hyperlink http://bill.aol.com <http://email.aol.com/cgi-bin25/DM/y/jvGr0qKVsW0LtZ0Hm60E6> was include in the email that would all me to change my method of payment however upon entering my account name and password, I get this secondary question about my school. I do not even know what that question means? Am I expected to remember what my school is? This is just my opinion but it seems as if AOL does not want their customer's to make the necessary changes to save a few dollars in the longer run. I sent an email to AOL Plan Info.com with my concern on October 12, 2007 and no response.
If this behavior is considered good customer service, I would be irate and ready to end my service at bad customer service!
I have been tying to resolve this unauthorized debit withdrawal of my account for $30.90 through my bank and...
AOL has the worst customer service I have ever encountered in my life. I have been trying to access my aol email account for 6 months to no avail, simply because I do not have the credit card we made the last payment on anymore. It is IMPOSSIBLE to speak to any kind of human. I never want to use any AOL or Time Warner product again, which is very difficult considering the monopoly they have on the U.S. market.
It is some sort of online service from AOL that I have never signed up for and I have no account with them to...
In June of 2006 my son bought me a Dell computer. My son-in-law installed it for me. It came with six months of free AOL. I have my own Internet provider, so I called and cancelled the six month deal. I was told by friends "good luck in cancelling as it can be a headache dealing with AOL."
My February 2007 Visa bill had a charge of $29.50 dated 1-07. I didn't notice it immediately and paid the bill. For some reason the Visa bills for March, April, and May were not received by me. There were a lot of things on my mind at the time and when it was finally noticed, AOL had charged me the $29.50 on 2-07, 3-07, 4-07, and now today 5-07.
My bank was able to have the late charges and finance charges removed and I paid the bill. Upon returning home with the statements the bank received from Visa for me, is when I saw the charges every month. Today, my daughter and the bank employee tried in vain to have AOL reimburse me for the 5 months worth of charges for services that I do not use or want.
I wanted to cancel my Visa card for a new one, but they told the bank employee any charges from AOL would be denied.
Thank you for any help you can give me in this matter.
I notified the post office of not getting my mail.
We had false charges also. We called [protected]... the fraud department of AOL. It took a while to get the number, but call it and they should be able to help.
Be firm and make sure to get a confirmation number. And be sure to get the person's name and ID number (they will say they don't have one but they do). Get this information before anyone transfers you or puts you on hold.
They should send you some sort of affidavit within 5 days, and once you send it back, you should get a refund.
I wonder if there is any way to pursue a class action against AOL because they obviously don't verify who is opening these accounts. We have never used AOL.
2/13/2007 -2/19/2007 debit withdrawals on banking statement that are unauthorized for unknown services. How...
I have been an aol customer for a long time. Today i noticed on a credit card which i do not use for aol a...
I have been charged 25.90 times 5 for what?? I have no idea, I am letting my credit card know these are...
We tried to cancel AOL because we went with AT&T. AOL would not talk to me in which my name was the one on the phone bill but AOL account was in my husbands name. I was told by AOL to call the phone company and cancel payment on my bill so the account would be canceled. I did that and then the charge returned on the bill which was $30.90 for dial up. Called AOL again and they could not cancel when my husband called because he could not remember the resturant he had put in alteast two years ago. When we named everywhere we go out to eat they still said they could not cancel the account because we did not have that information. My husband then talked to AOL one night for atleast two hours with holding and being transfered to one person to another by this time he was so mad he started using really bad language and the guy on the phone then said "Your account is canceled" in which my husband replyed that is what I wanted. Now AOL is trying to charge us for two months of service when we had not been using them. Because of the fact that when the first call that was made to cancel we could not name the resturant. We are not people that eat out a lot so when they said not one of the resturants we named was not the right one we had no idea what to do from there. But again it took my husband to be rude to get the account canceled. I am not going to pay this company for something we did not use and at the price they were charging for just dial up when we had not used them for months. I think it is unfair that they can say we owe this money when the phone company knows we had been using their internet for months. And I think AOL knows this also but just wants free money. After all everyone does like free money, but they should not be able to get it from people who do not have an extra $60.00 somethings dollars laying around to pay for something they did not use. Thank you for this time and hope I can get some help with this to fight a large company.
I'm not sure you can help but here it goes. I recently received a letter from NCO financial systems inc. The letter states that America Online has forwarded my account to their office. They are are claiming I owe aol $95.60 which dates back to 2003. I accepted a 30 day free trial from aol. I had recently switched to comcast cable for my internet service and apparantly they wanted to woo me back. I used the 30 day trial and forgot about it thinking that would be the last of aol. A little while after the month was over i received a bill from aol asking for money. I called and asked them why? They stated I failed to cancel service. I told them that I never ordered service nor do I need their service since I was already a comcast customer. I was then informed that because I failed to cancel their free offer I would continue to be billed. If you can't help who can. They are threatening to seek a judgement against me. How does this society let these companies get away with this kind of scam? What is my recourse? Who can I turn to? Many thanks.