I have been with aol since the 90 's.. And for the last year or so everytime I check my aol mail on part of my mail the subject line is there but the some of real mail is jibber jabber that I cannot read I have tried several times to reset this but no luck.. Then when I call aol for help the say I need to have a paid account before they can fix it, why.. I am seriously thinking about starting a class action lawsuit that will cost them millions of dollars.. I normally do not think like this but when I when I fill taken advantage of I am going to do what is right.. Now I tried to reset my my mail with a new password and really get the run around I have to go to aol and read my mail is what the phone tech told me, hmm seems like fraud. I willing to find out and will talk to my nephew who is a county sheriff detective.. Thanks for listening but this is really low for any business to do, hold peoples e-mail hostage for a profit.
Desired outcome: mail fixed the way it should be
Censorship
My comments were censored today because I mentioned "Huckabee" while commenting on an article about Joe Biden and his SOTU speech. I commented to another person that Sarah Huckabee Sanders made rebuttal remarks after Biden's speech. The person thought there was no rebuttal. When they sensored the comment, it said I should change it. I did by only stating Sarah Sanders. They allowed the commetn then. I saw that "Huckabee" did not violate your rules. So, I edited the comment with "Sarah Huckabee Sanders" again. The commetn was censored again. I wrote another comment affredded to AOL. I used the name "Huckabee" again. They censored it. I again wrote "Huckabee" in another comment. It was sensored and I was banned from commenting. I think congrees should know about this cennsoring and banning you are doing. I have used AOL since 1998 or 1999. It is ashamed that you have such sensitive and boased /people working for you.
Desired outcome: Stop censoring and banning when it is uncalled for.
Commenting has been turned off.
When will commenting be turned back on?
Or do I have to go learn to navigate Truth Social?
Ok, I was just told that this message is too short and you want me to elaborate on the topic before sending. Okay, hold on a second... I have a frozen meal from The Tattooed Chef coming out of the microwave. I'll eat it while I compose my thoughts.
Munch munch munch...
Now, where was I? Oh yes, the commenting. You see, I like commenting. And AOL messaging boards are really fun to comment on. It's like... playing mental ping pong... Okay, it's really like being in a mental mosh pit, but you get the point.
Please, turn the boards back on. :) Thanks.
Desired outcome: For commenting on the news boards to be turned back on.
Stripped of Comments and no longer to make them on articles.
With no warning I was kicked off AOL for expressing my views, especially on Leftist biased geared articles. Trying to find the department that you can appeal to is impossible to find. They apparently track your name by email or user log on, since changing my name on the comments results in the same suspension. We're just starting to learn how Big Tech is censoring freedom of speech along with the involvement of the current Govt. administration. I have copied all of my comments and have sent them to my House Representative and Senators for their use in abolishing section 230, which I'm sure this House will successfully accomplish. Twitter is teaching us what we can expect, and it's just a matter of time when Google and their cohorts at AOL are drawn into this First Amendment violation, and possible criminal activity when colluding with the Federal Government.
Desired outcome: I am asking that my name be restored immediately for making comments and providing a different view for the readers.
aol is horrible about censuring posts,,, even when civil,,, but if you disagree with the forum they flag you... and flag you, and flag you... all the while taking your money each month,,,,, worst ive ever seen,,,,,,,,,,,don't think i'm gonna subscribe to there bogus ways anymore i'll buy a pack of smokes with the money get more satisfaction than with aol cancel them asap
Customer service
My e mail accounts [protected]@aol.com and [protected]@aol.com have been blocked. I have asked AOL to help but their screening is so tight, I am unable to answer all their questions
This has happened before - not long ago - at that time I managed to speak to their Technical Team and was told I had been hacked and they downloaded a Cisco Firewall to make sure it did not happen again!
Well it has happened. I have urgent messages and documents on both these accounts. I need help now URGENTLY
Desired outcome: Access to my e mail accounts [protected]@aol.com and [protected]@aol.com
Someone blocking this from comments
so eloquently states;
This kind of 8888 is why our culture is going to 8888. Who would like to obtain from the highest law maker or judge or statesman, a punch list of how a person can protect themselves from these leeches. I would be first in line to agree that there's plenty of 8888888's out there who should be punched in the nose... Nonetheless let's look at the honorable Judge Brett Kavanaugh... If the women pulled her panties off and pushed him to the ground and beat him there falling beneath him, well there should not be an issue . . . Again let's see a punch list, short of going to a notary and having an affidavit filled out and signed of how a person can perform that act where the touch is applicable and exactly what time and where... Plus having a camera crew and audience there to make sure all the above conditions were meet... Let's get real what are these people really after...
in regards to below article
https://www.aol.com/news/five-women-file-lawsuit-against-000214822.html
Desired outcome: Post it or change it and resend so I can post it. Our world has become unreal yet news medias post half necked photos and don't seem to feel they are offencive yet something so straight forward as this ???
AOL comment
First Let me state you are a group of stupid little narrow minded self rigorous full of your own [censored] censors. Having a comment rejected because I referred to Joe Biden as just plain stupid, is beyond belief. Grow up. He is called far worse than that in the press and if offends you find another job.
I could understand if I referred to him as an [censored], the way I feel about your little group. That would be grounds for deleting my comment or if I said he has [censored] for brains as your group does I might understand that. Or If I thought he sat around jerking himself off all day as you probably do well that would be impolite. but I didn't say any of those things.
But this on is for you
Idy daw Bisa
its the phonetic pronunciation of a Ukrainian statement
Desired outcome: that you are all sent packing and sent back to the boarding school you came from
Verizon.net (AOL) email access from Outlook.
I've been having this problem for a month. The last e-mails that I received into Outlook was a month ago. I can log onto the AOL server directly and view my verizon.net email but not from Outlook. The generate app password is not available at this time and it's the only solution that I've seen to resolve this issue. I also need to move my Outlook e-mails and the AOL e-mails to a place where I can consolidate and access all of them.
Desired outcome: I'd like an apology and the ability to access my verizon.net email from Outlook.
AOL Mail
I have had free AOL mail for many years as [protected]@aol.com ,but recently I cannot access my account. Usually, in the past all I had to do was mouse on the mail heading at AOL and it would take me directly to new and old mail, etc. But now I get request for my email address (which is the one I show above) When I enter my email address, I get the response, "we don't recognize this email." Then it asks for my phone number so AOL will send me an 8 character code which will be sent to my phone. I give my phone number, but my phone never rings even though AOL acts as if they are sending me the code. I ask what is going on? I wish to keep my AOL mail account, but I don't know how you will answer my complaint as I do not have access to my AOL mail account. Help me.
Joel Frank
Desired outcome: I want to be able to access my AOL mail account.
lost connection of email address 5 plus months ago case #[protected]
After 31 years of uninterrupted service in mid to late June, 2022, my email address was canceled with no notice, no phone number and no warning.
I have called AOL every week for months with no resolution. The case number is [protected]. I wrote a letter to The Corporate Office in New York City to no avail.
This is a business email and has cost me into the tens of thousands of dollars and immeasurable time. I am filing a complaint with The Attorney Generals Office as well as The FCC. [protected]@aol.com
Melanie Smith
[protected]
3057 42nd Ave W
Seattle, WA 98199
Desired outcome: Please reopen my email account.
AOL news. Cant comment!
Why is it that over the last few days I click on a news article,
then scroll to the comments, there are none! I click on the blue bar to go to the comments and...NOTHING! I've tried opening AOL up on my phone though Google search for AOL, I've used AOL app, I've tried on my laptop through once again a Google search and last of all through Chrome! AOL, WHAT ARE YOU PLAYING AT? Dont try and fix something that wasn't broken. AOL have taken the voice of people away yet still get to ( obviously) post news articles.
Desired outcome: To be able to comment & read and interact with other readers
Comments
I have come to the conclusion that you are part of the most inept communication services media in the world, Not only do you support racism and hatred, you don't even have the balls to allow someone to post anything that could negatively reflect on demented and the brain dead's; as the Biden Administration is known by those in the know.
So as AOL is being recognized as the corporate version of Sam Bankman Fried, know that you members of the 4th Reich, Biden's Nazis make me sick with your censorship, and as people starve or get murdered in the streets in cities across America, you AOL can take pride in knowing you helped create the disaster that is unfolding across this country, over 350 people dying each day between drug overdoses and murders in America, thanks AOL for playing an integral role in promoting hate, racism, drug abuse and murder. AOL hold your heads high as the body count approaches 150,000 dead this year, you have helped make this all happen, How proud you must be.
Desired outcome: AOL Bankruptcy
News reports on AOL news
AOL news is the most biased reporting service. You should be ashamed of how biased your reporting is. It is a disgraced to your customers who are not one side or the other. The headline today Martha Vinyard backfires on Floria governor. No one in their right mind believes that story. Why is AOL news not doing stories on the Texas border and seeing all the flooding and human suffering cause by Mr Biden.
Desired outcome: Remove your biased reporting. Fire your news staff. Hire an ombusdsman who can show your staff how biased their reporting is.
Comments facility on news website
For the last week my ability to comment has been restricted without ANY explanation! Why?
If I have been complained about by someone who fears criticism I need to know and you're duty bound to inform me of the alleged reason surely?
In USA you appear to have a warped home meade view of what 'free soeech' is all about and that democracy belongs to those rich enough to buy it!
This is not the case and I want to know why my ability to comment about news items has been curtailed please
Desired outcome: My ability to comment be restored and any complaints against my comments in future be checked and me being given opportunity to see these so named 'reasons' for muting or blocking
AOL
AOL has no email address to report complaints or problems, just a phone number. When I called AOL , it took 4 minutes before they answered I ask how to report fraud and was told that there was no way to report fraud. I was explicitly told that AOL does not have a Fraud Department. I did eventually find a site where they list past complaints (undated), as well as the AOL response to the complaints. Of the approximately 220 complaints that were listed, 20 were listed as resolved and 200 were listed as unresolved, so they obviously make little effort to deal with complaints. So four minutes to get to them, no email option to complain, and little effort by AOL to deal with this. My phone call took place on Saturday October 8, 2022 at 3 PM.
Desired outcome: AOL should 1) Set up a Fraud Dept, 2) make it accessible by email, 3) answer their phones faster, 4) deal with complaints, not just leave them unresolved, and 5) set up an independent group to review their handling of fraud and complaints.
Annual fee for computer support
My father passed away in January 2022 and in April of 2022 his card was charged over 200.00 for an auto renew. Not knowing he signed up for this, I didn't know that until the charge appeared on card statement. When I called AOL they said they could not CANCEL. You cant bill a deceased person for computer support. I explained that he has not used it and wont. I called another department and no return calls to resolve the issue. I've cancelled the credit card in settling the estate so a check needs to be issued to the estate.
Desired outcome: REFUND
They don't do check anymore. You will never receive one. The subscription needs to be canceled and if a subscription is not paid for than there will be an out standing balance sitting on the account.
AOL support of rape positive comments online
This complaint is regarding an AOL article regarding Lady Gaga cancelling a concert due to bad weather. On September 18, 2022 at approximately 6:40 pm, AOL censors allowed a man to make the comment that any woman that is sexually assaulted should learn something from the experience. He also made the comment that he would beat his daughters and granddaughter with a belt in order to prevent them from dressing in any way that may show their bodies. AOL allowed both these comments. I then commented that Rape is a crime and there is no justification for rape. I tried to make this comment in many different ways. In short, my comments were repeatedly denied, while AOL printed and supported the words of a man that clearly supports and justifies sexually assaulting women. This is inexcusable. I understand AOL's needs and rights to censor comments online. I understand that AOL is a private business. What I don't understand is AOL's support and justification of sexual assault and rape. I am personally OUTRAGED. We live in a society where one out of every three girls is sexually assaulted before graduating from High School. Where is there hope, if AOL tolerates rape talk online?
Desired outcome: I would like an apology from AOL and I would like at least one of my statements about the illegality of rape to be printed. This is not just for me. This is for all women, your daughters, your sisters, your mothers, your friends.
AOL support
After many years of exemplary service, the AOL email customer support teams have not been functional for years. It was always remote. But when the world went to remote mode due to the COVID-19 pandemic, AOL got flummoxed. It took months of no response to get AOL to acknowledge that technical support (of any kind) for Windows 7 was non-existent. Then Internet Explorer disappeared. I finally gave up and tried to stop my billing. That took over a year.
Now the new AOL email format is unnegotiable. I cannot fathom why someone made this decision.
But I do know I do not need to pay for non-existent services!
Desired outcome: I would appreciate a response from someone whose philosophy in Life is not "If It Ain't Broke...Break It!
Nothing else to say. Stop changing AOL format abruptly!
POP/SMTP mail service for old Verizon email customers
Customer service provided no resolution, and only referred me to "Premium Customer Service" so from what I can tell the first bunch is not customer service at all, they perform a few perfunctory BS moves that don't work and then tell you they want to forward you to the "Premium (paid for by you) Customer Service" what a scam...My email quit working but the regular customer service wouldn't even try the troubleshooting steps I suggested IE pinging the POP and SMTP servers. "we can't do that" they said and offered no reason why not, I asked to speak with a supervisor they replied "They are all in a meeting" (9:00PM Romania time, Can you have the Supervisor call me back "They cannot do that",again no reason. AOL is trying to milk money 39.95 a month for Customer Service. I have never in my life had to pay for this. So in this case there is no Customer Service unless you pay for it.
AOL comments sections - AOL is biased!
I have absolute proof positive that aol does not "reject" commentors' language, but commentors themselves!
I have attached two screenshots of two comments that were made and "rejected" by aol's communist monkey patrol, because "the launguage was offensive"! Lmaorofl!
There is nothing "offensive" about these comments at all! They are clean comments with no bad language, no threats to anyone, and no curse words of any kind! And yet, these 100% clean comments were "rejected" for "bad language"!
Aol is now 100% a communist ran site!
Desired outcome: Would love to see every AOL employee shut down, fired, and never be able to find work again!!!
More proof...
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AOL Contacts
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AOL emailsdisputes@oath.com100%Confidence score: 100%Support
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AOL address22000 AOL Way, Sterling, Virginia, 20166, United States
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AOL social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 12, 2026
I have used AOL in the late 1998 til now. I remember paying as mush as $28/ month at one point.
The prices have gone up and down. AOL had chat rooms then they were gone. I used AOL for writing, doing contracts for Rentals etc etc..and I can store it online AOL . Its been good til about 4 years ago and steadily has gotten worst.
Now I am considering trashing aol altogether after 25 years..
EVEN Comic Sans fonts been removed.
Writers who contribute their articles are 99 percent not shall we say TRUTH TELLERS..they clearly dislike the ORANGE MAN..
But whats bad is we have clearly to me atleast entered the AGE of the LIE is The Truth.
So I will not read the LIES but filter them through the GOD FILTER..
MEN ARE CALLING THEMSELVES WOMEN..
GENDER IDS ARE CHANGABLE.
GEORGE SANTOS LIES AND ITS ACCEPTAB:E BECAUSE FOR POLITICIANS THEY ALL MUST EMBLELISH HERE AND THERE TO KEEP THE PERCEIVED POWER THEY ALL SEEM TO WANT.
FOR US the people who are rebellious , we just continue to have to filter all the BULL CRAP ...EVEN JESUS SAID IN THESE DAYS IT MUST GET WORST JUST AS IN THE DAYS OF NOAH..
So watch whats happening, TRAIN TOXIC DERAILMENTS, A PRESIDENT WHO DOESNT WALK HIS TALK. MASSIVE EARTH QUAKES KILLING THOUSANDS. AND YOU SEE IT..YOU HEAR..EGG PRICES ARE LIKE 50 CENTS A PIECE IN SOME PLACES..I have stopped eating alot of eggs..So I eat oatmeal, its a bit yucky but I feel better..
So lets all watch , wait, and see, fix our cars and trucks, dont take on more debt...lots of people thousands are losing their incomes...housing prices going down in many places..
So lets be happy, get a puppy and let that puppy love you,,,snuggle up to its face...and take cae of your pets, talk to them, tell them thank you for being there for you.
yep..Take care its gonna get worst, but we are gonna ride it out well...remember to send money and give money to people for food and help a few..you just watch your attitude and circumstances be like the noon day sun..Its shining bright on you cause you believe...and Thank Him you know OUR HEAVENLY FATHER. HEs watching and HEs aware what we ae doing..
Kane