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AOL reviews first appeared on Complaints Board on Aug 8, 2006. The latest review aol mail was posted on Apr 7, 2021. The latest complaint Customer service was resolved on Jun 27, 2013. AOL has an average consumer rating of 2 stars from 123 reviews. AOL has resolved 20 complaints.

AOL Customer Service Contacts

22000 AOL Way
Sterling, Virginia
United States - 20166

AOL Complaints & Reviews

AOL — Email security temporarily blocked, not able to change password

This message comes up when I try to change password. I need access to my mail urgently. "We're sorry... You...

Durban

AOL — billing for services

Discovered today that AOL has been charging my personal bank account for services attached to a person'...

AOL — aol reporting negative articles constantly about our president Trump!

I am sick and tired of signing on to AOL seeing nothing but negative reporting about President Trump. He i...

AOLaol gold

I am very disappointed in aol gold. It is slow. Many features say coming soon. Why wasn't it complete before telling us we needed to upgrade? I click on an email and wait and wait for it to come in. I kept aol 9.8 for some of my information. I have been a customer since 2001. So very disappointed!
With aol 9.8 I kept receiving messages too slow, I needed a faster provider. I use google chrome now for facebook, netflix etc.

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    AOLE-mail

    For over two days now, both incoming and outgoing e-mails are sporadically not going through. I've spoken with tech support repeatedly and only gotten a run around. Being told we know there's a problem and you'll just have to wait until we fix it is not customer service. i was promised a call back within 24-48 hours with an update; needles to say, never got one. How does one actually engage with someone, anyone who can fix the problem?

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      AOLYour news

      To Whom it may concern,
      I am really tired of seeing in the daily headlines, "So in so's wardrobe malfunction" always about a beautiful woman. Isn't there anything more interesting to report? Why don't you report about men's zippers being down? It's stupid and it makes you look silly and shallow. Please change it or tell me how to keep this worthless nonsense off my radar.
      Thank you
      Tired of the ### AOL Customer for over 15 years
      [protected]@aol.com

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        AOL — Thay won't take my money and send a bs message every day

        I have 2 accounts with aol the first account is about 12 years old w/o any issues regarding credit card use...

        Rosemount

        AOLEmail

        Deleting unread email.

        When I read email, I normally delete it. However, I leave it there among unread email if I have a reason to refer to it again. Also, when I go through my unread email, I often delete items that I do not want to read, but may keep others which I have read but which I do not want deleted. This worked fine until the last few days, when AOL has started deleting whole batches of email both unread and read if I have read a few of them. In the last few days I have lost hundreds of emails which I had not read but did not want to delete. If I cannot stop this deleting of unread messages, I will have to get another email service. This will be very troublesome for me and I do not want to it, but what else can I do when AOL continues to delete unread maii?

        ldq1997

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          AOL.comAol e-mail

          I want to cancel my service and I'm going to the media and complaint under I get my aol e-mail back and easy to use with the click of the the button for my E-mail. Now you can call me, I have worked for the State of Illinois for 20 years and I will have an congressmen or governor contact you or send a letter.
          The governor is a close friend, I don't understand you service which I've had for over ten years.

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            AOL.comyour news

            When I get on my computer to read the AOL.com news, I am disgusting. They may or may not put pertinent news on the front lines, but they are good at relaying the stupid skimpy outfits Hollywood stars are wearing. That's just one example of their junk mail. They totally release the same news over and over and even weeks later will repeat something uninteresting. I was involved in the Southwest Airline Debacle a couple weeks ago and it was a horrible experience; yet, I was amazed at the people who had not heard about it. My phone today released an alert news regarding the Delta Airline shutdown. I get on my computer and among all the headlines Delta was not mentioned. Then in small print below the headlines there was an article on it. What is up? That is more important than me hearing something silly that someone does. Wake up your news department! Darlene Oetgen

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              AOL Inc.Email

              I've been a member of AOL since 1996. I've tried to cancel the service on numerous occasions due to the absurd amount of SPAM received. AOL always had more stalls than Santa Anita and the cancelation never happened. The last attempt was about three years ago and they begged me to stay at $11.00 per month instead of the $23.00 I was paying. 4 months ago I noticed that the fee was still $23.00 and never was reduced as promised.
              I've spoken with several people about this situation and to a person the stories were similar. I have a new slogan for AOL; It's like the Mafia, "you can get in, but you can't get out". My only option was cancel the Credit Card that was being billed for the service...that didn't work either. I get messages when I do look at AOL that state I owe XXX.XX and they will have to cancel my service if I don't pay up! I received a call last week asking for payment. I asked them why I would I pay for a service that was free to new customers and was inferior compared to GMAIL. They offered to settle for 1/2; I countered with No, kindly go pound sand. I still have AOL.
              How can you miss them when they won't go away!

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                AOL Canada IncorporatedUnauthorized charges, bogus customer service

                Keitha Brathwaite
                8-6730 Boulevard Des Laurentides
                Laval, Quebec Canada H7H 1N6
                [protected]@hotmail.com
                Tel: [protected]
                Date: February 19th 2015.

                Dear Sir/Madam, this is one of many attempts to resolve the issue of fraudulent charges to my Scotia bank Power chequing account Transit number 34272 Branch number 002 Account number 0322822. Since October 2014 when I signed up for online banking and was made aware of the unauthorized charges to my, account by AOL Canada Services or AOL Services Incorporated. Before this discovery I was totally clueless.

                Below I have attached the letter I wrote and sent to their head offices.
                More than once I have attempted to resolve this matter on my own with the company without a lawyer. I am “mad as hell”, that a large corporation like this will steal money from innocent, hard-working people.
                Imagine I had to pay my bank to get the proof of unauthorized charges they denied existed. Since then they have been playing a game with a form or Affidavit of some sort. They promised to send it to me to reimburse my money. I haven’t received the form; they confirmed my mailing address numerous times and supposedly mailed it more than once.

                I was only able to get proof of unauthorized charges from 2008 to 2014. But AOL Services Inc. has been stealing from me and my children way before 2007. I never signed any contracts with them and I don’t know how they got my account information.

                Lucky for them my bank only keeps records up to 2008 to reduced system backup. From March 26th 2008 to June 24th 2010 the sum of $26.20 x 26 = $681.20, From July26th 2010 to July 24th 2012 the sum of $26.95 x 15 = $404.25, From September 26th 2011 the sum of $53.90 x 1 = $53.90, From August 24th 2012 to October 24th 2013 the sum of $30.19 x 15 = $452.85, November 25th 2013 to May 23rd 2014 the sum of $31.58 x 7 = $221.06, June 24th 2014 the sum of $63.16 x 1 = $63.16, on July 24th 2014 the sum of $94.74 was taken, on August 25th 2014 the sum of $126.32 was taken and September 24th 2014 the sum of $157.90 was taken. I put a stop payment in on October 8th 2014 and I called AOL Customer Service line that very day. Since that time I have spoken to their fraud department and faxed and mailed info they requested from me to Billing, Services and Operations department. Anyways they still owe me 8 years of funds, totaling $2, 255.41.

                Now I know I am not the only victim of this scheme. Millions of people in different countries all over the world including US and Canada have been defrauded for years like me. Without using AOL services and without setting up preauthorized charges to their bank account.

                This confusion had me questioning if I dealing with; a real company or a bunch of call centres set up in different countries to steal money from people’s credit cards and chequing account on-behalf of large corporations. Seeing that every department I contacted at AOL requested info from me, which I was more than willing to provide to get my money back. They keep telling me that they will send me an Affidavit form and they need me to fill out and return to them with my bank statements. Months have passed and I haven’t seen this form. Matter of fact is; I don’t even know if the form exists so I called them many times and they reassured me that it was sent. I don’t even know if the person I spoke to Rick is actually from AOL’s head office.

                Everyone I talk to is more interested in collecting my personal or financial information. I already provided some bank statements, but not all, because they show reluctance to address the real issue, since 2003 they have been taking money from my account, but I only have proof from 2008 to 2014. I refuse to deal with this matter on my own anymore. Please help me in whatever way you can.

                Thanking you in Advance,

                Sincerely
                Keitha Brathwaite

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                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  AOLCustomer service

                  I spoke with a representative because I could not reset my password. Rhea the customer service representative did not assist me and repeated put my on hold for long periods of time. Even when she was on the line she delayed responses and it was as if I was the only person of the line. When I questioned her about why I was put on hold so long and so many times she stated it was because she couldn't assist me. I then asked to speak to her supervisor who also would not help me. I asked if there was an office or other number I could call to receive assistance and she refuse to give me any information. She spoke over me and I asked her to allow me to speak and she left the phone. After ten mins of me waiting on the line to receive assistance from her she hung up. Prior to her hanging up I called back from another phone and explained to the new rep Sahehi what the issue was with both Rhea and her supervisor. I informed him of how important it was for me to reset my password. He assisted me and was patient which I can't say for the rep and her supervisor that I spoke to prior. I don't understand why the supervisor felt it was appropriate to leave a customer on the line an then hang up. These individuals were not only unprofessional but are in the wrong field if the are unable to help people. I have bhad an aol acct for over three years and I deserve better treatment and I also believe they were a poor representation of the company. This experience was horrible and it should never happen again.

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                    Resolved
                    AOL EmailEmail hostage

                    My AOL Nightmare


                    All I wanted to do was reset my GoDaddy password. The instructions were sent to my AOL email. I attempted to login and it prompted me to reset my password. I followed the instructions and it said that they did not have enough information on the account to reset it and I would have to call. The site also provided me with a case number.

                    I proceeded to call AOL and after a 15 minute conversation trying to spell my username with someone who barely spoke english they reset my password. I logged into my account and had received 9 emails (picture) about my password reset as well as advertisements. Then to my surprise ALL of my emails had been deleted from my inbox, old, sent, it was like a fresh account. I complained and asked to be transferred to the manager-the phone call ended.

                    I called back and after 20 minutes they picked up. A lot of "Sorry" and "That should not have happened" took place. They transferred me to the tech support department who proceeded to tell me that I had to upgrade my account to a paid version in order to get my emails restored because that was the only way I could talk to a representative. Email Hostage!!!

                    I left out a lot of the details but I am irate. I will never use AOL again, and will never recommend AOL to anyone (I haven't since the early 2000's).

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                      AOLThieving money

                      I just had AOL pull 77 dollar off of my card. I've never had service with them in all of my life. I filed a complaint with the IC3 and I think anyone else who has a problem with them should follow suit. Outrageous! I don't even know how they got my card number. They cleaned me out of over half the money in my account that I left there for bills! My whole family hates AOL and we wouldn't order from them to save our lives.

                      Thieving money

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                        AOLAOL have got to be the worst broadband company

                        I’m getting thoroughly fed up with the hassle of trying to cancel my AOL Broadband subscription. I have recently moved in with my girlfriend who already has O2 broadband, so the AOL service on my old (rented) flat is simply no longer required. I contacted AOL, and the cancellation instruction seemed to be accepted OK. Just to be sure, I wrote to my bank, asking them to cancel the payment at their end too. Then, when my subscription date came around, surprise surprise, the payment was taken out of my account. I initially phoned my bank, who explained that the payment to AOL is by debit card, rather than Direct Debit, which means they (the bank) can’t stop it at their end. However they did offer to put through a chargeback claim, to get the money back from AOL.

                        I also contacted AOL who apologised, and confirmed that my service had definitely been cancelled. Needless to say, this month the same thing has happened again. It’s only £20 but that’s really not the point – is there no way to stop these people taking money for a service they are no longer providing?!

                        Please AOL, get in touch with me and help stop this aggravation happening again.

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                          AOLAOL stop taking my money

                          I’m getting thoroughly fed up with the hassle of trying to cancel my AOL Broadband subscription. I have recently moved in with my girlfriend who already has O2 broadband, so the AOL service on my old (rented) flat is simply no longer required. I contacted AOL, and the cancellation instruction seemed to be accepted OK. Just to be sure, I wrote to my bank, asking them to cancel the payment at their end too. Then, when my subscription date came around, surprise surprise, the payment was taken out of my account. I initially phoned my bank, who explained that the payment to AOL is by debit card, rather than Direct Debit, which means they (the bank) can’t stop it at their end. However they did offer to put through a chargeback claim, to get the money back from AOL. I also contacted AOL who apologised, and confirmed that my service had definitely been cancelled. Needless to say, this month the same thing has happened again. It’s only £20 but that’s really not the point – is there no way to stop these people taking money for a service they are no longer providing?! Please AOL, get in touch with me and help stop this aggravation happening again.

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                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            AOLUnauthorized charges

                            I to have charges from this place. If this provider is not affiliated with AT&T then why
                            on earth are these charges on my monthly phone bill and included in the total.
                            Sounds like a connection to me.
                            What a crock. How do they get away with this.
                            $197.40 to be exact. Charges on 3/16, 3/18, 3/19, 4/5, 4/6, and 4/16. and these just
                            now showed up on my phone bill

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                              • Ri
                                Rihanna Feb 09, 2009

                                I have been an AOL customer for over ten years. About two years ago, I purchased DSL through Charter Communications but I wanted to keep my AOL email addresses. AOL offered me a package for $ 9.99 per month. I took it. For about one year, I was charged $ 9.99 per month on my debit card. Then all of a sudden, I was charged $ 109.99 on my debit card.

                                Immediately upon learning of the error, I contacted AOL by email and contacted my credit union to inform both that this was an error that needed to be corrected. After writing several emails to both AOL and my credit union, I have not received one dime of a refund.

                                I like AOL as an ISP. However, their accounting and customer service policies are horrible. In my opinion, AOL's practice of charging a debit or credit card more than they have been authorized to charge is fraud and should be treated as such.

                                I know that the extra charges, etc are not mistakes because if they were mistakes once the mistakes were brought to customer services' attention they would be corrected. No such luck with this company.

                                I am extremely disgusted that a company of this size would continue to take advantage of their customers.

                                0 Votes
                              • Ch
                                CHARLES McANALLY Aug 19, 2008
                                This comment was posted by
                                a verified customer
                                Verified customer

                                FOR SEVERAL MONTHS MY CHECK ACCOUNT HAS BEEN DISBURSING FUNDS TO AN ACCOUNT WHICH I DID NOT AUTHORIZE. ACCORDING TO MY BANK STATEMENT THE ACCOUNT NUMBER SEEMS TO BE [protected]. CAN YOU PLEASE TELL ME WHAT THIS IS FOR. I HAVE NO IDEA. THE BANK HAS BEEN NOTIFIED NOT TO DISBURSE ANY MOR FUNDS.

                                0 Votes

                              AOLAOL technical support emails about virus

                              For the last several days, I have received e-mails from Mouhajer 1. I knew that it must be a virus and call the technical support service to check into the 30+ e-mails that I have received in recent days. I was connected to people in India and after paying $190.00 for a service plan, I am still receiving the e-mails. They detected nine viruses on my computer and supposely cleaned the system. If I do not get a response from my complaints, I will be looking for another internet carrier. AOL has certainly been a disappointment!!! I would advise everyone NOT to deal with AOL.

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                                • Ma
                                  MauiAL50 Apr 25, 2012

                                  If they found 9 viruses on your computer you should probably get your own anti-virus software. As for the emails, use the spam filters to stop them,

                                  0 Votes

                                AOL ServiceBeware

                                It is not a simple task.

                                You may not cancel online, imagine that. I not only notified them online to cancel my service and I forbid that they continue to make automatic withdrawals from my account.

                                Well, they did it anyway. I will be waiting on pins and needles to see if they can actually cancel everything properly.

                                In case you don't know, you must either make a phone call or send a fax.

                                Isn't it amazing that they don't make it that hard to startup service with them?

                                Of course, the entire time you are on the phone trying to cancel, they are trying to talk you into keeping the service, and then get snippy when they finally really it's a lost cause.

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                                  • Ga
                                    GAPVAX, INC. Jan 05, 2011

                                    12/22/10 AOL SERVICE [protected] NY ASSIST.AOL.COM A CHARGE FOR $4.99 SHOWS UP ON MY AMERICAN EXPRESS AND I SPENT ATLEAST AND HOUR ON THE PHONE CANCELING THIS ON 12/8/10. PLEASE CREDIT MY ACCOUNT AND CANCEL THIS SERVICE AGAIN!!!

                                    0 Votes
                                  • Wh
                                    WhoWhoGrl Jan 20, 2009

                                    For 10 years of my life, I have attempted to convince myself that AOL is not worth my aggravation...I have had billing problems, ID theft, CLONES, harassment, you name it... There was a time somewhere in 2003 that I was billed for 15 hours when on an hourly plan, when my computer was off and sitting on the floor of my closet not working... (I switched to monthly and hourly depending on my situation at times...but NOT this time...) I had to argue with them for months to take off the charges...THEN I was billed for "Privacy Guard when I didn't order it...System Mechanic when the trial ended...(and I called to cancel)...I was STILL billed...ahhh let me see...viruses, hackers, BOTS and worms, spyware you name it...and things I have forgotten (thank goodness)...AOL has always "Sugar Coated" the truth I think...about everything...The lovely AOL Cafe' once again refuses to listen to my latest plight concerning "Clones"...it is AOL's answer that "Clones" are allowed under the AOL "Rules"...imagine that??? A twin...an evil Twin no less...lol Well, seeing that I am not a "Paying" customer any longer of the lovely ever so concerned AOL...I suppose my argument is not valid...in the meantime...I continue my weekly calls...someday...in this lifetime...AOL might listen to the customers instead of worshiping the almighty dollar...

                                    0 Votes
                                  • Wa
                                    walter k. voos Jan 03, 2009

                                    fir the last two month i have been charges & 29.50 each month twice how come..

                                    0 Votes
                                  • Ch
                                    christy scott Jul 25, 2008
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    i did not authorize aol to draft my account. I want my money back. I already have a service provider.

                                    0 Votes

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