The complaint has been investigated and
resolved to the customer's satisfactionResolved Anti-Virus 360 Software or supportsignsupportsecuritysolutions.com — PAID 79.90 FOR ANTI-VIRUS 360 SOFTWARE. NEVER RECEIVED. #'s were fake
resolved to the customer's satisfaction
02/19/09 I was on my computer. Went online briefly. Logged off of E-mail. Closed out. Had to go on quick Errand. 5 minutes to 10 minutes at the most. Came back got back to computer. And found 16 viruses worms,
whatever names were given. Freaking out. I see 360 software flashing at me constantly. Saying mine has expired or didn't have certain protection that I should have had in which viruses were caused. I NEED TO PURCHASE NOW ANTIVIRUS 360 SOFTWARE IN ORDER FOR MY COMPUTER NOT TO CRASH. SO I DID.
I DID NOT WANT MY COMPUTER TO BREAK. TOO MUCH STUFF I NEED FOR THAT TO HAPPEN. I PAID WITH A CREDIT CARD, I HAD NO CASH. THE ONLY CONFIRMATION I GOT BACK WAS ONE TIME ONLY PURCHASE. THANKING ME FOR THE PURCHASE. ACTIVATION INFORMATION WITH MY E-MAIL FOR REGISTRATION AND REGISTRATION KEY TO ENTER INTO 360 ANTIVIRUS. ON THAT SITE THAT I CANT FIND. IT HAD REGISTRATION BUTTON TO CLICK. SAID PLEASE ENTER YOUR REGISTRATION E-MAIL AND REGISTRATION KEY TO ACTIVATE SOFTWARE. I DID EXACTLY WHAT THEY TOLD ME TO DO. ([protected]@supportsecuritysolutions.com) HELIANA LTD. SOFTWARE WHATEVER THERE NAME IS. IT DID NOT WORK. IT SAID WRONG E-MAIL REGISTRATION ADDRESS. TRIED AGAIN MAKING SURE EVERYTHING WAS CORRECT. AND IT WAS. HIT REGISTER SOFTWARE. STILL NOTHING. SAME MESSAGE WRONG E-MAIL.
THEN I KNEW IT WAS A SCAM. CALLED CREDIT CARD COMPANY 2/19/09 TO CANCEL CARD AND REPORT DISPUTE. HAD TO WAIT TIL CHARGE WAS ACTUALLY ON CARD FOR IT TO BE IN DISPUTE AND THEN THEY WOULD PUT IT IN DISPUTE. CHARGE WAS ACTUALLY ON CARD THAT SAME DAY 02/19/09. Anyway, I thought card company were handling it on there end. Later found out they weren't. Called on 03/17/09. NO ONE knew about any Dispute I made. TALKED TO RON at card company. HE ADVISED ME TO CONTACT MERCHANT. An E-mail address was on CREDIT CARD STATEMENT. It is different from the address I was given online. So I tried to contact using name and web address on CREDIT CARD STATEMENT, HELIANA LTD SOFTWARE [protected]@wwsssc.com on the 17TH Of March. Nothing there except How To Start Your Own Website for BUSINESS PURPOSES. I IMMEDIATELY CALLED Credit Card Company Back. I SPOKE WITH PEG, Who knew EXACTLY WHAT I WAS GOING THROUGH. SAME THING HAPPENED TO HER SIMILAR TO MINE AND OTHERS EXPERIENCES. JUST BE AWARE. ANYTHING LIKE THIS HAPPENS, SHUT DOWN YOUR COMPUTER IMMEDIATELY. KEEP BACKUP DISCS. THEY SAVED ME FROM HAVING TO SPEND MORE THAN 79.90 FOR AN EXPENSE THAT NEVER SHOULD HAVE HAPPENED. I hope my Credit Card Company finds these people who are up to no good. let these crooks find out what a prison cell looks like. FRAUD/EXTORTION CHARGES IS A FEDERAL CRIME AND I HOPE THEY GET PUNISHED ACCORDINGLY. I WOULD RATHER SEE PUNISHMENT FOR THE CRIMES COMMITTED THAN SEE MY 79.90 SUBTRACTED FROM CREDIT CARD. YOU KNOW, I WOULD HAVE TRIED TO CANCEL WITH SOFTWARE COMPANY, HAD I KNOWN HOW TO CONTACT THEM. BUT DID NOT KNOW HOW. THEY MIGHT HAVE LEFT A PHONE # I DONT KNOW FOR SURE. I WAS IN A STATE OF SHOCK. PANICKING AT THE TIME. DON'T PANIC EVER. CALM YOURSELF BEFORE MAKING JUDGEMENT CALLS. I KNOW EASIER SAID THAN DONE. BUT, THAT'S WHAT I AM GOING TO DO WITH EVERYTHING. IT'S A RECESSION. WE'RE GOING TO HAVE THIS EVERYWHERE NOT JUST ON A COMPUTER. PEOPLE ARE SICK AND WILL DO ANYTHING FOR A BUCK RIGHT NOW. ACTUALLY IN REALITY IT HAS ALWAYS BEEN THIS WAY, BUT IT IS EVEN WORSE NOW. NEVER LET YOUR GUARD DOWN.
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