Ancestryfamily tree

L Nov 18, 2019

I joined ancestry about 7 months ago did the dna kit and started my family tree. I was very pleased with the progress on the tree going back as far as the 600 AD with some branches. Then one day about 2 weeks ago I went to the site to work on my tree and 99% of the tree was gone. I immediately call ancestry customer service and explained what had happened. After hours of being switched from many different representatives, they could not give an adequate explanation of what had happened to the tree. They refused to take responsibility for the error in their system and to offer compensation. I am very disappointed at their complete disregard. I would be very interested to know if anyone else ha had this experience.

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