The complaint has been investigated and
resolved to the customer's satisfaction

Resolved Amscot — bill pay mistake

In June 2012 we went and paid our electric bill at Amscot - as usual. In early July I came home from work with my one year old to discover we had no electric! I pulled the receipt and called the electric company only to be told my receipt number had not been applied to my account by Amscot. Unbelievable! An hour and a half later, plus gas, and everything else my significant other and I ran all over town getting Amscot to fix their mistake. We were told they would take care of the reconnect and late fees associated with their mess up. Today I got my next power bill and guess what? They didn't! So I have now not only paid Amscot to process their screw up, wasted an entire evening I could have spent with my family, lost a refrigerator worth of groceries, wasted gas, and felt like a horrible mother but I now owe a total of $55 to the electric company because Amscot put my payment on the wrong account and let my electric get turned off. I should be grateful that they at least corrected my payment which was a lot more than $55, right? Wrong. Screw you, Amscot.