SUBMIT A COMPLAINT

[Resolved] Amoma.comreimbursement not received

5
J Jul 04, 2019

Booking Ref: [protected] 8th June 2019:

Booked one night at the Novotel Est in Paris with my daughter through Amoma. We arrived at the Novotel to discover that the hotel had no record of our reservation, and after waiting for 2 hours while the hotel tried to contact Amoma to resolve the issue (without success) we were forced to find and pay for another hotel in the city. The experience completely ruined our trip.

4 weeks on, I am still waiting for reimbursement for the extra hotel room I had to pay for. Found their responses to my emails very vague and unsatisfactory,

  • Amoma.com's response · Aug 01, 2019

    Hi John,
    Please note that we contacted you and resolved this matter. Feel free to contact us at [email protected] if you have any further questions about your booking!
    Your Customer Support team

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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