The complaint has been investigated and
resolved to the customer's satisfactionResolved AMEX Blue for Business — Criminal Practices
resolved to the customer's satisfaction
I URGE anyone who reads this to PLEASE, please, please cease using any American Express Credit Card. After my personal experiences with them and reading the numerous complaints that sound so simliar to mine, I think that it would be in most peoples' best interest to just avoid this company altogether. You do have choices out there.
Long story short. After 10 years of loyal cardmembership and usage with AMEX Platinum and Gold, NEVER missing or making a late payment, having impeccable credit and a relatively high level of income AMEX cut my credit limit to a laughable line with no notification to me. Instead they waitied for me to be embarrased as I was told in front of a room full of people that my card was declined. After calling to find out what the "mistake" was (of course there had to be a mistake. This is an AMEX Platinum card with no preset limit. I've never had it declined in over 10 years) they told me that there was a limit set on my account due to a "change in my spending habits".
Then about a month later my limit was reduced again to $5, 000. Then my Delta AMEX Platinum card's limit was reduced to $500. (yes, $500).
Remember, my credit has been and still is impeccable.
I came to find out that a family member with whom I own a business applied for a Blue for Business Account for our business. I never called, wrote or authorized any such account, but somehow AMEX decided to make me the "primary cardholder" on this account. I was not aware of this until a little over a year ago. Since being made aware I have spoken to over a dozen Customer Service reps, written letters, sent emails and tried to resolve this any way that I could. It is still unresolved.
Problem is if you have an AMEX business card, they link your personal card decisions to your business account. Because my family member charged up over $25, 000 on this Blue fo Business Account, all of my personal lines were cut. Mysteriously, they left the Blue card with 27% interest open with a $25, 000 credi line.
I've asked over and over again for them to change the primary cardholder's name to the person who actually applied for and solely used the card. At first, they said "no problem". Then, in the process of making the switch, they noticed that they reduced the credit line of my family member's personal AMEX card to $500, so he was now ineligible to become primary cardholder of the Blue for Business Card.
Yes, confusing and stupid logic, but this has become the norm at AMEX. Every day I hear more and more complaints. Many are very similar to mine.
I am interested in some type of mass boycott and/or class action lawsuit (if there are grounds).
Anyone who is serious and has experienced similar problems with AMEX, please comment.