AmeriGas Propane review: Unfair billing practices

I am filing a complaint with the Michigan Attorney General against this company. They no longer give you access to a local office. You can only call their phone center in Kenya, which is numerous given they are named, Amerigas.

They did not autofill my tank in the dead of winter. Thankfully my daughter checks our cottage and saw that the heat was off due to no propane. I immediately called and was told they could not fill it for at least a week.

I had to pay a huge amount of money to get heaters in my home to keep the pipes from freezing. I called another company and they brought a tank out the next day.

I called Amerigas to have the tank picked up and was told there would be no fees given their error.

In the meantime, while the tank sat on my property, they charged me a rental fee.

I called again to Kenya and was promised it would be picked up and no fees assessed.

The tank was not picked up until May. At that time they sent out another bill, charging me a termination of contract fee, a technician fee and a pick up fee, costing a whopping $652.54!

I have called so many times on this it’s utterly ridiculous. I have been told there are no records of my calls and that the fees are legit.

I am in the process of filing with the Attorney General of Michigan, who has already been involved in numerous lawsuits against this company that they won.

I called their resolution department and they only removed the technician fee.

Unbelievable that they would not autofill my tank, cause me to have to spend thousands of dollars to keep my pipes from freezing, promise me repeatedly that the charges would be dropped and still claim I owe a tank removal fee and early termination fee.

Do not use this company. You can look up the lawsuits online.