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AmeriGas Customer Care Service

Amerigas Propane, L.P.

9513 Hull Street Rd Ste B, N Chesterfld
Richmond
Virginia
United States - 23236

Customer Support Phone Numbers

rick.hamlet@amerigas.com - Sales
 

AmeriGas Complaints & Reviews

Amerigas / being overcharged for propane

Ra
raylandry1961 on Sep 26, 2017
We have been a customer of youngs propane for 10 years. We have a commercial and residential account, our tenants had complained about there propane bill being higher than normal. After contacting Youngs propane we were told that they were owned by Amerigas and needed to sign a contract...

Amerigas / over charging for propane

Bo
Boxer Mom on Aug 28, 2017
My parents had their propane tank filled by another company for $1.49 in July 2017 so I called Amerigas to have mine filled their price was $3.63 was told to call back first week in August which I did and it went up 2 more cent. Contacted BBB and was told they can charge whatever they want...

Amerigas / unethical behavior

Am
Amerigasreally?! on Aug 14, 2017
I received a automated phone call this morning stating that I will have funds deducted from my account (I'm guessing a credit card or bank account?)for the event that will be happening at the end of the month.I do not have an online account or have given them any credit card or bank...

Amerigas / amerigas prices are outrageous!

Ga
GasBag on Jul 28, 2017
I live in the Grass Valley, CA area and my price is over $2 more per gallon than any of the other companies in the area (there are 10 other companies). I am leaving Amerigas due to this. The ladies in the office are incredibly helpful but I could hear their supervisor yelling at them in...

Amerigas / not being able to purchase the tank I have

Li
Linnusa on Jul 18, 2017
I have been leasing a tank from Amerigas for 7 years now. When I called to ask to be able to buy the tank outright I was told that I have to have the old tank removed and have a new tank installed at a cost of $2700-$3700 Seems like a total scam that I cannot buy the tank already in the...

Amerigas / customer service / work

To
Tom Burch on May 4, 2017
I have been trying to have my tank removed since I am replacing the unit with a ductless system for heat and air. Originally scheduled for 4-21, no call no show and tank still there. Apparently had a sick employee so it didn't get done. rescheduled for 4-3, again no call no show. Just...

Amerigas / Refusal to refund unused propane

Mi
Mike Glover on Apr 26, 2017
will not give refund for unused propane when tank had 60 % left in tank when picked up. They put a lock on it 6 months ago where I could of been using to bbq. talked to local representative and they are clueless. After on hold for 10 minutes they claim it is company policy to not refund on...

Amerigas / Unethical behavior/billing information withheld

St
stefannie on Feb 27, 2017
2/23/17 @ 3:30 p.m. EST I called Amerigas in Fredericksburg, VA and spoke with "Darcy" regarding a gas leak as my tank was empty due to an issue with a faulty gas gauge on a hot water tank. I was given the $173 fee for a representative coming to check for leaks and that I had to purchase a...

Amerigas / Withholding information on "billable" charges

Vo
volcano on Jan 24, 2017
I had phoned them on 12/22/2016 about smelling propane. A service person came out and checked for leaks, found the source, and I agreed to have them fill the tank with 100 gallons. About a week later, I received a bill for the gas. I payed it via credit card over the phone. The representative said...

Amerigas / Tank refill

Me
Melissa C Turner on Dec 9, 2016
This is absolutely the worst company i have EVER had to deal with. The first time i have gotten propane filled with them it took 3 weeks to even come to the house because i needed a safety check and they were that booked. Then they said they would deliver 3 days later. Nobody showed. After...

Amerigas / No communication/locked tank/no propane=no heat

Kl
klc74 on Dec 2, 2016
On November 23, 2016 my husband (a career army veteran of 20 years) called Amerigas to kindly ask them to fill our tank as it was at 10%. They required us to pay the full amount which we did with no complaint over the phone and the funds were immediately drawn from our account. The woman...

Amerigas / Horrid customer service

Sc
Schwansonian Townsend on Jun 2, 2016
"Thank you for calling Amerigas, where customer service and safety are our number one priority"... is the on hold message that you hear. It could not be further from the truth. I am a tenant in a house, I moved in on Feb on this year and I have had to put out nearly $2000 since. First a bogu...

Amerigas / Gas Delivery

Re
Reviewer58168 on Nov 28, 2015
We rent tanks from Amerigas, so can't get filled by another company. We called on a Friday to get gas the next week-we were originally they would need until the next Monday, but my husband explained we needed it by the weekend and were told it WOULD be delivered by Friday at the...

Amerigas / Charging me $150 extra to fill my propane tank BEFORE Thanksgiving

Re
Reviewer15356 on Nov 23, 2015
11/23/15 Work up to realize we had no gas for our stove. Called our local (Beaufort County, South Carolina) AmeriGas provider to fill our tank, , and was told they would be out next week! We are hosting Thanksgiving for 15 people THIS WEEK...Representative claimed they would have to charge...

Amerigas / charge to pick up their equipment

Ga
Gail Watson on May 14, 2015
I did not get propane from this company for over 2 years. Each time I called and asked for a propane price it was different because I didn't use a lot. I asked if they sell me the tank so I could get propane from the lowest priced company. They would not sell the tank to me. So I told...

Pro Flame Amerigas / propane tank rental increased from $40 yearly to $150 monthly when i refused fill

Am
Amy Engelhardt on Apr 22, 2015
Got a great deal on first fill, yearly rental of tank was $40. once empty they would not partially fill. they would only fill for $400! At minimum wage there was no way. went back to 5 gallon tanks, told them to take thier tank. Six weeks later i get a 'rental bill' for $150...

Amerigas--bottled propane / They won't refund my money

La
LaDonna Mooney on Feb 18, 2015
I overpaid my budget account by $236. Additionally, when I cancelled service, Amerigas picked up their propane tanks and said they would refund me for the amount of propane that was left in the tanks. Both tanks were 3/4 full (~75 gals in each) for a total of 150 gallons of recovered...

Amerigas / Unfair Business Practice/Over Charging

Ca
Caain on Feb 3, 2015
On 2 Feb 15, Amerigas, Sierra Vista, AZ was charging $3.88 a gal for propane!!! Barrnetts, Sierra Vista, AZ was charging $2.85 a gallon!!! GM Propane in Huachuca City, AZ was charging $2.25. I verified the price per gallon by calling and Amerigas was verified on my BILL!! Propane companie...

Amerigas / 20 lb cylinder

Ri
rick and sally on Feb 3, 2015
We have been using a gravity fed heater for years with a 20 lb cylinder which really isnt 20 lbs but I will come back to that. I exchanged the tank 1/28/2015 which when I exchange them I take 2 at a time. Came home from work that night and hooked it up because it was chilly. Which...

Amerigas / Over pricing / price gouging

Bo
Boom jawdak on Aug 14, 2014
DO NOT USE AMERIGAS! They over charge an average of a dollar to a dollar fifty per gallon above other dealers in the area. We were stuck using them because they bought out our previous propane outfit and jacked prices. Took us quite a while to find a tank we could purchase so we could dump...

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