American Signature Furniture reviews & complaints 81 - 89
American Signature Furniture complaints 89
American Signature Furniture - product delivery
I went in to American Signature furniture and spent hours shopping for family room furniture. The rep I worked with wrote down items, check to see if they were in stock and of course I was told they had items. Only until I called I was informed that they didnt have items and wouldnt have them until a month later. Now, I have given away all my old furniture to charity and now I have no furniture and family arriving soon. Short on time it appears I must start over... Oh! not without getting my money back first... Be aware and shop with the thought you may not get what you pay for... :-(
Sad customer ...
American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We...Read full review
I have to prefice this with the fact that we are in our 50's and have no children and the furniture we have we are very gentle with and take very, very good care of...with that in mind...We shopped...Read full review
Bought a East Village Queen Panel Storage Bed recently from Smyrna Georgia branch and here's what I have to say... Piece of crap. I looked around at several furniture stores and bought this bed...Read full review
I ordered a bed, sofa, dining table and vanity mirror on may 21, 2010. They delivered the bed, dining table/chairs and vanity mirror.on the 3rd of june. They assembled the bed but not the vanity...Read full review
Warning to all potential customers: do not buy from american signature furniture also known as value city furniture in upstate ny delivery driers / helpers are drug addicts!! Fayetteville ny and clay...Read full review
American Signature Furniture - lie after lie
We were moving and needed a sofa and love seat. When we first inquired, we were told that delivery takes between 3 and 4 days, so we decided to make the actual purchase closer to the date of our move. When we made the actual purchase, they were suddenly "very busy" and the delivery date changed to 11 days after our purchase. Two days before the scheduled delivery we received a call informing us that the sofa would be delivered, but the love seat was no longer available, even though, at the time of purchase, there were supposedly 55 of these sets at the distribution center. The customer service rep didn't seem to know why the love seat was no longer available; "Perhaps the manufacturer discontinued it. Would you like to make another selection?" "NO WAY! Just refund my money IMMEDIATELY!" After reading these posts about the quality of the product, I am actually happy that they made such a mess of things.
American Signature Furniture - defective recliner sofa
I purchased a dual sofa recliner and was told by the saleslady all furniture is inspected before delivery. So May 26th 2010 my sofa arrives...on June 2nd the recliner won't go up or down. It is locking. My husband looked at the bottom of the sofa and the support rail on the back left side is bent which was stopping the recliner. I called ASF on June 2 as the weekend was the Memorial Holiday weekend. I was told I had to call within 7 days, and now have to wait TWO weeks for someone to come out and look at the sofa. Seriously, technically, upon counting business days it was only 5 days. The sofa just needed to be replaced. I can't understand why you would make a customer wait two weeks for someone to come out and look at a bent thick piece of metal and then wait another week for probably for which will be a replacement anyway.
NEVER SHOPPING HERE AGAIN. I am going to the Furniture Consignment Shop where I get to sit on what I am actually buying...not sit on a sofa in the showroom and get shipped a piece of junk later. Period.
American Signature Furniture - worst service ever
Purcahsed sofa bed 2/3/10. paid cash picked up on 2/5/10 shorted 2 rust pillows. reported on 2/5/10 spoke with marquis satated he will order replacment. after 105 days and repeated phone calls to marquis scott melinda and 3 e mails. we are still with no pillows. my receipt states 6 pillows and we have only rec 4. this company has terrible customer service.in todays ecnomy. you would think they would want to take care of their customer. very frustrated..
In September of 2009 I saw a Labor Day Ad for a 3 piece leather set for $600.00. I went into the store and was pleased on how it looked. A salesman assisted me and I applied for credit. I did not get...Read full review
American Signature Furniture - broken promise
i am very upset with this furniture store. I walked into this store looking to buy furniture for my apartment on march 20, 2010. After about an hour in the store, i've made a decision to buy seven items. i called the sales person for help, he took down some ticket numbers and left. he then comes back a few minutes later and saids, "those items won't be available till april 1. i didn't want to accept that and told him, no deal i'm going somewhere else, and left. I go to several places and they tell me the same thing, I have to wait. So i decided to go back to american signature and buy only if they can promise me delivery on the 1st. of april. They said "yes". So a deal was made. I pay for the items in cash. On march 26 i get a call from the store saying that my furnature won't arrive till the 7th of april. I was upset, i called to complain and reminded them that the only reason i spent money in the store was because a promise was made. After 30 minutes of arguing my point and still unhappy, i settled for a small discount on the sale and accepted the new delivery date for april 7th. on april 3rd i get a call from the store again. telling me that my furnature will arrive on april 14! this time i walked in the store to demand my money back i'm canceling my order. they say i have a right for a refund but i have to wait till april 14 for my money! can you believe it! i am very upset with this store!
Purchased livingroom set 13 months ago for approiximately 2, 800. Recliner no longer reclines, I have to pull it out from the bottom, and large sofa began to sink in the middle. When purchased the...Read full review
American Signature Furniture - couch foam failing
I came into the Pinellas Park, FL showroom and spoke with a customer service rep, I explained that the foam on the couch I had purchased on 9-23-09 had degraded and they told me to bring it back and they would exchange it no problem, I started thinking this must be a ongoing problem with this piece of furniture and called back and said I would like to choose a different couch and their response was they would send someone out to look at the couch.
On December 30th a service rep came out looked it over, sat for a second in each position and after our conversation he said couches are made to be sat on in an upright position and not made to be laid on, basically saying it was my fault, he also found a small scuff. He probably didn’t put in his report the staple that he found from the manufacturing that is still in the couch. I don’t see either the staple or the scuff to be a reason or my being living single with a weight of 160lbs. for the couch to fail.
I called to find out on January 4th that from his inspection that they would not exchange or take care of the bad workmanship because of his comments. I asked for a service manager but was told they might be in tomorrow, I asked if they could call me in the morning and the person said they don’t know when they would be in and they have a lot to do but would call me sometime tomorrow.
January 5th, 4:15pm still no one has called, so I called, spoke to Asst. Manager /name removed/ and she said the store manager was not in and would call me back on the 6th.
I stepped into the America Signature shop near Lansdale PA. I finalized a sofa and asked the Sales Representative that if that can be shipped. He told Yes. Then we bought other furnitures too. At the...Read full review
I went into American Signature in Brandon during their Veterans Day sale. My wife and I were going to purchase some living room furniture for our new home. When I asked the salesman what kind of...Read full review
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