American Signature Furniture company logo
American Signature Furniture
reviews & complaints
American Signature Furniture
reviews & complaints

Learn how the rating is calculated

89 complaints
41 resolved 48 unresolved

Is this your company? Claim it and get a lot of features. Read more

American Signature Furniture Go to website
ADVERTISIMENT

American Signature Furniture reviews & complaints 81 - 89

American Signature Furniture complaints 89

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - product delivery

I went in to American Signature furniture and spent hours shopping for family room furniture. The rep I worked with wrote down items, check to see if they were in stock and of course I was told they had items. Only until I called I was informed that they didnt have items and wouldnt have them until a month later. Now, I have given away all my old furniture to charity and now I have no furniture and family arriving soon. Short on time it appears I must start over... Oh! not without getting my money back first... Be aware and shop with the thought you may not get what you pay for... :-(
Sad customer ...

I work for American Signature, and want to help. Please email me at [email protected]

L
Mar 02, 2011
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - bad service

My husband and I purchased a leather sofa and chair from American Signature in Sept. 2010. At the time of purchase we were talked into purchasing an extra warranty that cost about $150.00. We were...

Read full review

American Signature Furniture - poor quality terrible customer service

American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We...

Read full review
ADVERTISIMENT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - defective furniture

I have to prefice this with the fact that we are in our 50's and have no children and the furniture we have we are very gentle with and take very, very good care of...with that in mind...We shopped...

Read full review

American Signature Furniture - american signature furniture - poor quality/worse service

Bought a East Village Queen Panel Storage Bed recently from Smyrna Georgia branch and here's what I have to say... Piece of crap. I looked around at several furniture stores and bought this bed...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - vanity mirror assemble

I ordered a bed, sofa, dining table and vanity mirror on may 21, 2010. They delivered the bed, dining table/chairs and vanity mirror.on the 3rd of june. They assembled the bed but not the vanity...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - crack head board

Bought queen bedclassic cherry headboard/footboard/rails and slats#rf-320r153q-g cost $213.99 . At home assemble bed found acrack on bottom of head board. Icalled the store and advise them of my...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - drivers / helpers do drugs

Warning to all potential customers: do not buy from american signature furniture also known as value city furniture in upstate ny delivery driers / helpers are drug addicts!! Fayetteville ny and clay...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - bad qaulity

Purchased a couch from them in Jan-March or 2009. Reason being between JAN - MARCH, didn't have the couch in stock finally delivered then it was defective, got another missing legs/ got another...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - lie after lie

We were moving and needed a sofa and love seat. When we first inquired, we were told that delivery takes between 3 and 4 days, so we decided to make the actual purchase closer to the date of our move. When we made the actual purchase, they were suddenly "very busy" and the delivery date changed to 11 days after our purchase. Two days before the scheduled delivery we received a call informing us that the sofa would be delivered, but the love seat was no longer available, even though, at the time of purchase, there were supposedly 55 of these sets at the distribution center. The customer service rep didn't seem to know why the love seat was no longer available; "Perhaps the manufacturer discontinued it. Would you like to make another selection?" "NO WAY! Just refund my money IMMEDIATELY!" After reading these posts about the quality of the product, I am actually happy that they made such a mess of things.

American Signature Furniture - defective recliner sofa

I purchased a dual sofa recliner and was told by the saleslady all furniture is inspected before delivery. So May 26th 2010 my sofa arrives...on June 2nd the recliner won't go up or down. It is locking. My husband looked at the bottom of the sofa and the support rail on the back left side is bent which was stopping the recliner. I called ASF on June 2 as the weekend was the Memorial Holiday weekend. I was told I had to call within 7 days, and now have to wait TWO weeks for someone to come out and look at the sofa. Seriously, technically, upon counting business days it was only 5 days. The sofa just needed to be replaced. I can't understand why you would make a customer wait two weeks for someone to come out and look at a bent thick piece of metal and then wait another week for probably for which will be a replacement anyway.
NEVER SHOPPING HERE AGAIN. I am going to the Furniture Consignment Shop where I get to sit on what I am actually buying...not sit on a sofa in the showroom and get shipped a piece of junk later. Period.

R
Jun 02, 2010

ETERNELLE PHARMA y su producto LIVARIZ son una FALZA que pena con un nombre tan bonito.

R
Jun 02, 2010

Estoy quejandome de eternelle pharma y su producto LIVARIZ lo ofrecen en tv por mas de $100.00 y en catalogos por $50.00 y el producto con cumple con lo que ofrece.
Son una falsa.

R
Jun 02, 2010

Yo tambien lo compre y sufri una desepcion horrible pague $100.00 y luego vi en un catalogo lo ofrecian por $50.00 los llame y me ofrecieron embolsarme la diferencia con el envio de otra botella del producto y me mintieron, jamas lo hicieron y por cierto el producto no cumple con lo que ofrece livariz en realidad no cura, no alivia, no hace desaparecer las venas.Yo le explique a la vendedora mi situacion tan dolorosa y lo que hizo fue reise luego una trata de comunicarse dirctamente con eternelle pharma y es inutil son una estafa.

D
May 24, 2010

American Signature Furniture - worst service ever

Purcahsed sofa bed 2/3/10. paid cash picked up on 2/5/10 shorted 2 rust pillows. reported on 2/5/10 spoke with marquis satated he will order replacment. after 105 days and repeated phone calls to marquis scott melinda and 3 e mails. we are still with no pillows. my receipt states 6 pillows and we have only rec 4. this company has terrible customer service.in todays ecnomy. you would think they would want to take care of their customer. very frustrated..

American Signature Furniture - warranty

I reached purchased a leather sofa from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa for nearly $300. She...

Read full review

American Signature Furniture - false advertisement

In September of 2009 I saw a Labor Day Ad for a 3 piece leather set for $600.00. I went into the store and was pleased on how it looked. A salesman assisted me and I applied for credit. I did not get...

Read full review

American Signature Furniture - couch set

as of february 25, 2010 i ordered a 3 piece set of furniture and was told by ayoung girl that i could order this set and it could be in as of april 30, 2010 and i called on april 28th and was told...

Read full review
H
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - broken promise

i am very upset with this furniture store. I walked into this store looking to buy furniture for my apartment on march 20, 2010. After about an hour in the store, i've made a decision to buy seven items. i called the sales person for help, he took down some ticket numbers and left. he then comes back a few minutes later and saids, "those items won't be available till april 1. i didn't want to accept that and told him, no deal i'm going somewhere else, and left. I go to several places and they tell me the same thing, I have to wait. So i decided to go back to american signature and buy only if they can promise me delivery on the 1st. of april. They said "yes". So a deal was made. I pay for the items in cash. On march 26 i get a call from the store saying that my furnature won't arrive till the 7th of april. I was upset, i called to complain and reminded them that the only reason i spent money in the store was because a promise was made. After 30 minutes of arguing my point and still unhappy, i settled for a small discount on the sale and accepted the new delivery date for april 7th. on april 3rd i get a call from the store again. telling me that my furnature will arrive on april 14! this time i walked in the store to demand my money back i'm canceling my order. they say i have a right for a refund but i have to wait till april 14 for my money! can you believe it! i am very upset with this store!

shopper please rememember when your walking into a large showroom of afordable exclusive designed furniture stop wandering around holding up your hands-up at professional sales furniture experts saying im just looking you got to connect to your sales person to qualify the best product to meet your needs in your design. sometimes certain items are featured get sold rapidly and are out of stock.most other furniture companies tell you 10 weeks out and even there products all get moved 10times or more before they arrive at the stores.can you imagine.. the furniture bussiness at all? american signature has alot to offer customer friendly carring salespeople and managers who will oblige you inexspesive newer looking styles you wont fine anywhere else be a better bussiness person instead of the typical hagler to get more discounts you got a better deal then you imagine from asf devotee

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - poor quality and structure

Purchased livingroom set 13 months ago for approiximately 2, 800. Recliner no longer reclines, I have to pull it out from the bottom, and large sofa began to sink in the middle. When purchased the...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - couch foam failing

1/5/09

I came into the Pinellas Park, FL showroom and spoke with a customer service rep, I explained that the foam on the couch I had purchased on 9-23-09 had degraded and they told me to bring it back and they would exchange it no problem, I started thinking this must be a ongoing problem with this piece of furniture and called back and said I would like to choose a different couch and their response was they would send someone out to look at the couch.
On December 30th a service rep came out looked it over, sat for a second in each position and after our conversation he said couches are made to be sat on in an upright position and not made to be laid on, basically saying it was my fault, he also found a small scuff. He probably didn’t put in his report the staple that he found from the manufacturing that is still in the couch. I don’t see either the staple or the scuff to be a reason or my being living single with a weight of 160lbs. for the couch to fail.
I called to find out on January 4th that from his inspection that they would not exchange or take care of the bad workmanship because of his comments. I asked for a service manager but was told they might be in tomorrow, I asked if they could call me in the morning and the person said they don’t know when they would be in and they have a lot to do but would call me sometime tomorrow.
January 5th, 4:15pm still no one has called, so I called, spoke to Asst. Manager /name removed/ and she said the store manager was not in and would call me back on the 6th.

N
Dec 13, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - crap sofa and sales person

I stepped into the America Signature shop near Lansdale PA. I finalized a sofa and asked the Sales Representative that if that can be shipped. He told Yes. Then we bought other furnitures too. At the...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Signature Furniture - military/veteran complaint

I went into American Signature in Brandon during their Veterans Day sale. My wife and I were going to purchase some living room furniture for our new home. When I asked the salesman what kind of...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
1 2 3 4 5

American Signature Furniture Company contacts

Most discussed
American Signature Furniture complaints

beautiful stain color
1 (posts on this topic)
ADVERTISIMENT