American Signature Furniture

DISHONEST MANAGERS WITH NO INTEGRITY - Bought 6 dining chairs, two were "missing". Chritsian t (he manager) calls to tell me one chair is at Brandon and one is at Dale Mabry and he has "put the legs on them to help me out". I didn't pay or request that as they would arrive damaged. That "help" he offered was because he was trying to pass off the floor displays at both places to me as NEW. When they arrived, the legs and buttons on the chairs were trashed and visible Sharper marker rubbed over all the numerous scratches. I was livid and said I bought NEW chairs, not used. Trip # 4 back to the store and they took the legs off the floor displays and shoved them in a box 1/3 the size the chairs come in and Pete the other manager tried to pass them off to me as NEW keeping quiet the whole time. Not until I said "no way" did they offer the discount. IF I had said nothing, they would have been DISHONEST enough to charge me full price. I figured out why I spent 4 hours at the store with them searching non-stop for those 2 missing chairs in a box... it's because the people in pickup were looking for new boxed chairs when all along Christian had manipulated it to give me the discontinued floor display beat up "as is" chair and pass it off as NEW. I bought 6 chairs and the 2 floor models are not even the same grey color as the 4 new ones I purchased. completley different cloth. I well NEVER buy from these dishonest scammers again as if this is how MANAMGENT Christian and Pete treat their customers with such a lck of integrity, they work together to cover each other's dishonest [censored]. All they had to say was, "We have 4 new left in stock and 2 floor models on this discontinued chair, do you want to proceed"? But no, they lied the whole damn way that they were NEW and waited for me to figure it out. Wasn't hard when you had no boxes or even the RIGHT bolts for the 2 floor display chairs wrapped up like a child did it!

I was shopping at your Brandon Florida store and purchased a 1500 sectional. I paid for the furniture only to check the receipt soon afterwards and find several charges on the sectional were added. a total of 329.00 for ins and delivery that I said NO to the scratch tear warranty and sales said to front door delivery was not charged. This was intentional and as to the delivery date sales said it was going to be shipped out of the warehouse. Delivery date 12-15 that's not the warehouse. I was misled, lied to and almost taken advantage of. I will never shop there again, and I will let everyone that I know what down and dirty tricks were played by the salesperson in charge. I have lived in Brandon/Valrico area for 45 years and know lots of people. This is how you operate? what a terrible experience and waste of my time. Next time maybe you need a smarter sales manager to pull this on people. The manager never said sorry or anything. I will let people know what happened. Is ASF that bad of shape to implement such borderline criminal sales tactics? if not you need to check your salespeople in Brandon. A Spanish woman late 20's early 30's the one I speak of in charge of the final paperwork, she is a con person period. Good luck

Ordered furniture furniture 11/9/2020 and given 1/26/21 delivery date. We made $500 down payment and were told remaining balance was due upon delivery.Contacted store 1/16/2021 to confirm delivery date and told order was cancelled because order was not paid in full. Management offered no solution aside from refund of $500 or reorder furniture with 2/23/2021 delivery date.

We decided to place order for furniture and only partial delivery of furniture was made and email stating remained would be delivered 3/4/2021. Received another email 2/26/2021 stating furniture would now be delivered 5/21/2021. Checked delivery status 3/12/2021 and now it says delivery date unknown. Called store and am told they can guarantee delivery date now. Spoke to manager and only solution they gave is to charge us another delivery fee to pick up partially delivered furniture for a refund or said indefinitely for remainder of furniture to arrive.