American Home Shield [AHS] review: Not providing the services I am paying for

I have been paying for this warranty for well over a year before ever submitting a service request/claim with American Home Shield. My refrigerator went out. They sent contractor Norrods Appliance Repair [protected] and they were quick to come out and took maybe 5 min to diagnosed the issue which I found strange but I did not question as I don't repair appliances. They said a part needed to be replaced so they ordered it and in 3 days it came to my house. They came that very same day and installed it. They said my fridge will work again. Well, it is not working as it should. My thermostat says it is 35 degree and the fridge is warm. I went and bought a fridge thermostat and as I suspected it was warm. Close to 50 degrees. I contacted AHS and they opened up the service request and gave me the same contractor Norrods. I called and the lady that answered told me that they cant do anything else and that she will submit a second request to AHS so they can send someone else out. SHE LIED and never did that. She wont answer my calls either. THEY ARE GARBAGE. This second request was opened on 6/11/2022. It is 06/27 and my fridge has not been fixed. I call AHS call center which are being outsourced (the calls are going to india or somethiing) they follow some protocol where they all tell you the same thing. They put you on a brief hold so they can contact the contractor then they come back and say they did not answer and that if they don't call back that this issue will be sent to provider relations and I will get an email within the next 24 hours. for 2 weeks almost they have told me the VERY SAME THING. They refuse to transfer me to a manger. The one time they did I spoke to "Cris" ID#8099047 who said this issue had been escalated and that it would get resolved. WELL NOTHING has happened either. There are no notes on files regarding all the times I have called. This is so sad because I am paying for a service that is not being giving to me. I am just so glad that this is a fridge and not an AC unit or something very expensive. DONT GO with AMERICAN HOME SHIELD. THEY ARE GARBAGE.