American Home Shield [AHS] review: Leaking pipes

This is without a doubt the WORST company I have ever even attempted to conduct business with. We received this "warranty" when we bought the home due to its age and for our peace of mind from the seller. We have had leaking pipes in our utility room for 1 MONTH now because of their terrible service. The initial contractor they appointed put us on his "emergency list" and we never heard back. I gave it about 2 weeks, called back and received an out of service vendor approval. I did the leg work, found one who determined the leaks were because of the worn out pressure gauge from our well, and provided him with the authorization and instructions. Now, said contractor submitted his bid and information as per AHS requirements and they denied it due to "coverage not provided." When I called to find out why, they said the "worn out pressure gauge" did not qualify as "normal wear and tear." So our contractor called back (because home owners are "not allowed to speak to anyone other than scripted agents") and then they denied it due to cost. We called back and received the same scripted crap until they finally agreed to transfer us to an "escalation team" who told us the same few lines that they now need a second opinion. Guess who they approved? The same initial guy who never called before and prompted this ENTIRE FIASCO!

Now we must "follow their protocol" and give this other company 48 hours to contact us, and if they don't we have to call back so they "may further assist us." When asked what to expect with the "further assistance," we were told they "cannot disclose that information and to please contact them in 48 hours for further assistance." When we told them that they will be responsible for any further damage caused by this leak, they said "we do not cover secondary damage."

We were told everything from the diagnosis was worded incorrectly, to our vendor needs to just call authorizations to correct it, to it's too expensive, to we can't help you please call back. My favorite, however, was that they "don't cover existing issues." I'm sorry, isn't the whole point of a home warranty company to fix issues within homes? Or is it just new builds? The fact that your contact options are either chat bots that likely aren't even monitored or very poorly trained "customer service" reps via telephone tells me that they get more complaints than service requests.