American Home Shield [AHS] review: Home warranty was unable to complete the repair requests I submitted within the year period of the warranty.

I submitted a request to AHS to fix a pipe and kitchen faucet leak on 4/25. I did not get a call back from the plumber after an initial message conversation on 4/25 where the plumber told me to chose a new faucet. I messaged the plumber on again on 4/27, 5/11 and 5/24 to confirm he would be coming to fix my issue. There was no response. On 5/31 I called AHS customer service to ask about getting a different plumber. I was told the field rep would contact the plumber then get back to me in 48 hours. There was no response. Then I received an email with a simple message saying this request cannot be processed. No follow up. I called AHS on 6/8 to find out what the progress was on my requests. The customer service agent was not aware of any of the previous agent's work and we started from the beginning again. They said they would have to verify with their 'escalation' agents that the plumber was not available. I would receive a call back with in 48 hours. No response was received after waiting a week. I did receive calls to renew my contract but no call to fix my outstanding requests. I called AHS on 6/13 to check on progress. they had no new information or notations from my previous calls.

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