American Home Shield [AHS] review: Air conditioning

I have two open work orders after I paid the 100.00 service fee. My air conditioner was out for three day in 100+ temperatures I kept calling and got no response from the contractor. The unit is kind of working again. I was told that it was to be replaced. Now i'm told its working fine the contractor told me it was to be replaced. You have 24 hours to replace the unit or I will have my attorney and pursue legal action. I have requested a supervisor or manager to call and have heard nothing.