American Home Shield [AHS] review: ac service caused my faucets to overflow/plumbing uncovered

6/21/22022: An update that AHS is a scam. Definitely look for a different provider. I was told again that, despite failing to perform the work I paid them to do, they won't cover the out-of-pocket cost I incurred due to the wreckless A/C technician and the unskilled plumber, so I am left with a cost of $900.00. A representative contacted me without carefully listening to my concerns with AHS. She told me they will not reimburse me since it wasn't their subcontractor. However, I paid $125 each for 2 service trips with their subcontractors who didn't properly fix my issue but caused more damage. Therefore, in order to prevent further damage to my home, I had to call a plumber to fix the issue the same day.

AHS should ensure they are hiring the best subcontractors for the job so you do not have to pay out-of-pocket for the other companies to handle the situations you are paying under warranty. If AHS is really a Home Warranty and cares about the interests of their customers, then they should make sure they are getting the most qualified individuals to complete the task at hand. These subcontractors made a bad situation worse, so AHS needs to honor their subcontractors' mistakes and reimburse me for the services I had to pay out of pocket.

I am disappointed and an ex-customer of AHS. The entire process is frustrating. The fact you call with an issue is stressful enough but then having to deal with a fraudulent company that does not honor GOOD WARRANTY Service is tiresome and exhausting.

WARNING: Stay away from AHS as they are scams and do not care for their customers. Take your money and spend your time with a company that has its customers' best interest.

Still no resolution on this company that is a Fraud. They have Outsourced their staffing and the individuals are programmed to respond to your complaint. They have no intent to help resolve your issue with their company.