On 8/14/2010 my brother took me to this location to pick out a recliner. I picked out a nice big sturdy blue one. I dont sleep in a bed I have MS and had several surgeries so Im more comfortable sleeping semi upright. The sign says free layaway. The salesman James Entrekin said I needed to put some money down to gurantee that I would have the furniture and how much I could put down and when I could pay it off. He wanted $40 but all I had was $20 so he took that and said you now have a deposit on it. I added the 10 year scotchguard warranty to my price that raised the price an extra $29. The recliner was $298. I gave $20 and my balance was $327.44. I gave him $20 in cas he put it in an envelope with my name and receipt with a decription of the recliner and said they would take it off the sales floor and apply the scotchguard and put it in the back. James the salesman asked when we could pay it off. My brother Tim said on8/17/2010. James said the delivery fee would be $65 in cash to the delivery men on the delivery date of 8/25/2010. I was having a bad MS day on 8/17/2010 so my brother Tim went to pay off my recliner on that day in full with cash. Surprise it was still on the floor. The salesman Charles (Joe) Losey was trying to sell it that day to another family with a lower delivery fee of $50. My brother paid Charles $327.44 in cash the recliner was paid in full Charles said it would be pulled from the floor untuil my delivery date of 8/25/2010. 8/24/2010 I call to confirm my recliner is there I speak to a salesman named Doug he said yes it is the first delivery for 8/25/2010. 8/25/2010 the store opens at 12pm. I get a call around 2:30pm it's Doug he made a huge mistake my recliner which was bought and paid in full in cash that was taken off the floor was sold to a family by mistake yesterday who had a pickup truck so they did not have to use a delivery contractor. I said you stole private property from me. He said no it was in layaway and we have the right to sell layaway products. he could order me one but that would take a week. I went up there. I said if i do not see something i like I am calling the police and I am getting cash back like I gave you because you stole my property. Luckily I found something same price. I did get a better deal on the delivery fee. I said your delivery price changes daily since I cant get it for free I only feel like paying $20 for delivery. It took them until almost 10pm to deliver it. Do not buy furniture here unless you want migranes, or a possible stroke or heart attack.
The complaint has been investigated and resolved to the customer’s satisfaction.