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American Express Travel Related Services Company Customer Care Service

American Express Travel Related Services Company, Inc.

American Express Customer Relations 02-04-40 4315 S 2700 W
Salt Lake City
United States - 84184-0440

Customer Support Phone Numbers

+1 800 954 0559(Domestic) 3 0
+1 801 449 4019(International) 0 0

American Express Travel Related Services Company Complaints & Reviews

American Express Travel Related Services Company / delay in recognition of a charge

Dale F. Weeks on Jul 14, 2017
On Tuesday, July 11th I approved a charge of $1436.46 for an upcoming flight via the Japanese Travel Bureau. As of Friday, July 14th (3 days later) only the $35 merchant fee was actually charged to my account, the other balance has not shown up as yet. That seems an excessive delay. When I...

American Express / american express sent final bill of my deceased father to a collection agency without even sending it to his mailing address for payment.

GSkinner on May 8, 2017
My father passed away at the end of March. Per legal advice, we cancelled his two credit cards - one of which was an American Express. His American Express bills were paid each month for years by automatic withdrawal from his checking account and American Express would mail a copy of the...

American Express / Interest payment

Lindaft1 on May 4, 2017
My Delta American Express was paid by phone on 4/22, 4 days late as for some reason my one line payment did not go through. I always pay by bills in full and never carry a balance. Also twice in the last year I never received my bill and ended up paying late for that reason and this is the...

American Express Travel Related Services Company / American express not sending back our overpayment

rvchat on Apr 20, 2017
4/3/2017 amex was sent overpayment thousands more than we owed them 4/20/2017 they refuse to help return the funds, have removed it from the card account (credit) and refusing to return us these funds. I have called 25 times -- different response each time, different person. They have no...

American Express Travel Related Services Company / travel reservations

Rosest on Apr 17, 2017
I was in the process of booking a domestic flight (Delta Airlines) and tried to find the airfare rules. Are you kidding me? On the phone for 30 minutes and 4 agents. No one could show me where to find this information on the AmEx Travel site. Ridiculous! And they want a fee as a travel...

American Express Travel Related Services Company / unknown third party services instead of reputable customer service

P H Jackson on Apr 14, 2017
Date: 04/14/2017 Complaint: I made a mistake in my booking with AMEX Travel immediately, after I clicked the submit button. I called AMEX Travel and they called the hotel, then to return to say it could not be changed and it was final. I talked to the rep and told her that I was viewing...

American Express Travel Related Services Company / amex/delta card

Philip B. on Apr 13, 2017
Get an offer for 60, 000 miles from AMEX for Delta? Don't count on it. After spending hours on multiple calls and being told various deadlines ranging from 2 days to 8 weeks. I was finally told by American express that they would not honor the 60, 000 mile promotional that they sent me...

American Express Travel Related Services Company / Travel

Dr. Mc on Mar 9, 2017
I needed to talk to a supervisor about adjusting my hotel reservation (something that can't be done online according to Amex-I have to speak with someone)and they put me on hold twice for 16 minutes and then 18 minutes and the second person I spoke with told me it could be hours before a...

American Express / Bluebird debit card

Emily Thomas on Jan 17, 2017
I was recently in miami, florida on vacation for christmas. While at the beach, someone broke into our rental car and stole my drivers license, bluebird card, suntrust debit visa and my merrick bank visa as well as two of my boyfriend's credit/debit cards. So while our family was at the...

American Express Travel Related Services Company / Refund check received

mumbalena on Dec 13, 2016
In November 2016 I received a letter from American Express with an attached check for $603.77. I do not know what this is for and do not know whether to cash the check or not. The AMEX account is now closed. It was connected to Costco and last year Citibank took over the Costco credit cards. I...

American Express Travel Related Services Company / Corporate card membership points cancellation

Guru Kateel on Dec 11, 2016
Hi, I had a american express Corporate Card for 5 years and i had paid a yearly fee of $90 every year to enroll in their membership points as my company did not participate in membership points. When i left my company, my company cancelled the credit card. After a month, when i logged into...

American Express Travel Related Services Company / Travel

nbdc on Dec 8, 2016
I just wanted to say how HUGE a disappointment your department has been. We had to pay twice for plane tickets from Europe to New York. Apparently in the eyes of Amex it is ok to assume that we understand the in's and out's of travel but NOT ok to assume that we don't know what you're...

American Express Travel Related Services Company / Safeway amex fraud co

Chris Saenz on Dec 2, 2016
Re: bluebird account [removed] $212.43 in stolen credit card charges I am writing to you for your assistance to settle a dispute with a stolen america express bluebird credit card. On 11/21/2016 i received a text message from american express bluebird that my account is now at $0.00. I had...

American Express / Prepaid amex card

brian vaughn on Nov 24, 2016
Never and I mean never use Leap Payments contractors, we are a contractor and got screwed over big time. Bogus chargeback dispute started by American Express and sent to Leap Payments our card processor soon to be exprocessor and defendant in a lawsuit along with American Express. Amex...

American Express Travel Related Service Company. Inc. / American express gift card.

Dean Meyer on Nov 23, 2016
My friend bought at Wal-Mart a pre-paid gift card for the amount of $500 for me.. The next day went back to cash the gift card and Wal- mart did not gave the money because they can't find it. The receipt was issued of the purchased.The manager fax all the receipt and information. The...

American Express / Customer service american express platinum (Fraud department

medic4418 on Nov 22, 2016
On 11/22/2016 I made a couple of call to AMEX Because charges were denied due to fraud alert. I made the calls after following instructions from a text recieved from AMEX. I called to different numbers 1-800-525-3355, 8:57 AM EASTER TIME: 30 Minutes wating 1-800-297-1000, 833 am 19...

American Express / Fraud, identity theft, theft of travellers cheques

KevinG.219main on Nov 7, 2016
identity problems as far back as 2001 and beyond chargeback letter was 2014-15, my identity problems are augmented by the the fact that my spouse has been missing since 1997 her name is Shery R. Grant. I have already filed identity theft complaints with social security and the federal...

American Express USA / Late payment fees

Dian Johnstone on Oct 30, 2016
I have been an American Express customer for 14 years. I recently closed all my US accounts and returned to Canada. I had a rewards credit of approximately on my Blue Cash card number 3797 563194 91007 of $198.00 which I used to purchase goods on Amazon. I was not aware that the reward...

American Express / Cancelled card

goodbye amx on Oct 3, 2016
i have been a member sense 6/ 2016 i was happy to get my card i am self employed truck driver with good credit in august my engine fail needed a engine overhaul so i went into shop was there 13 days loss pay i had a balance of 3500 on card so i call american express to tell them what had...

American Express / Credit card/ unfair method for determining interest rates

pissedoff21 on Aug 27, 2016
American Express uses the trailing interest method for the interest charged on a credit card. Trailing interest is the amount of interest that accrues between when a credit card bill is sent, and when payment is received. Also called "residual interest, " It applies only when you carry a...

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