Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Airlines and Air Travel American Airlines
American Airlines

American Airlines review: Rude American Airlines "manager" at the check in counter at the airport

V
Author of the review
10:35 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Date: 01/06/24
Record Locator: FDLYJH
Flight: 3485
Segment: ORF-MIA
Passenger: Victor C Aromin
Advantage #: 0ND1672
Level: Platinum Pro
Phone: [protected]
Email: [protected]@aol.com
Horrible, rude experience at ticket counter
Note: This has taken me a long time to type this complaint. This would best be explained to a representative. I attempted at various times via phone calls and was told I need to do this complaint in an email.
History:
I have been patronizing this airline since American Airlines acquired US Airways in 2015 I was a Chairman Preferred member on US Airways since 1999. I have been Executive Platinum every year until 2023. I worked from home remotely now, since COVID. I was about an 80% business traveler and 20 % personal traveler; now I’m 100% personal traveler, so unfortunately, I do not fly as much with American Airlines. It was nice traveling every week on American Airlines and I enjoyed it. I have never, never experienced in all my travels this shockingly horrible and rude situation.
Below I will attempt to type this up in an email; however, I wish to be contacted personally by phone to explain these complaints:
Below are the estimated times from the date 01/06/24:
01/06/24
Below, I will explain as when I first called the airline reservation desk and asked to be transferred to someone, she at the desk, explained that I would need to contact the complaints desk via email. Below is an abridged version of events (which by the way has taken me a very long time to type up).
01/06/24 4:15pm EST
I was in the First Class/Priority line for roughly 15 minutes. There was one check in associate working the priority check in line. A basketball team was checking in in the priority line; however, not all the players were in the line. The players to check in were standing all around, not in the line and were all standing in the area near the counter but not all in a line. I waited and finally made my way to the front of the line (where I would be next) and noticed other players were walking up after one player finished checking in with the priority ticket counter associate. When I was next (in the line, another player (not in line) walked up to the ticket counter. I asked “if I would be next or all the team had to complete their check in first”. Someone from the basketball team said to me that the team had to all check in first. I was ok with that and at that point, so I moved over to the general check in lane as the general check in line was moving faster to check in anyway. There were two associates working at the general check in counter to the right of the priority check in line.
01/06/24 4:35 PM
Person A – Check in counter associate. She was pleasant and assisted me.
Person B - Rude manager of ticket counter working next station beside person A.
I was in the general check in line and now next to be checked in. Again, there were two check in persons working this general line (Person A and Person B). As I walked up to the counter to Person A and handed her my ID and she checked me in and gave me a boarding pass and tagged my bag for me to take to baggage security. Person B (the manager) told Person A to go assist someone at the kiosk and not assist me; however, Person B was done as stated above. At this point I said to person A, are don’t want her to assist me? I was walking away with my bag after person A assisted me and was taking my luggage to the bag security area and person B ran over and told the bag security person not to take my bag and she, person B, took my bag and removed the bag tag. She demanded, not ask that I sit down and she would make the decision if I was even going to take my flight.
When she, person B, came to where I was seating, she told me very unprofessionally and rudely to hang up my phone. I was on hold with American Airlines.
I called the reservations desk at 4:40pm
I sat down and waited as she, person A, instructed.
The entire interaction with her, she spoke very unprofessional to me and would not let me speak. When I tried to talk, she said “don’t talk over me and I will call the police”!
The entire conversation, she spoke rudely to me and spoke to me like I was a child.
She told me I would have to wait so see if I was mentally ok to take the flight!
Threaten to call the police if I kept talking. She was very rude and talked to me very unprofessionally and like I was a child.
“I don’t care that his is Platinum Pro, that doesn’t mean a thing to me"
I would hope this is video and even audio to this whole interaction from the Norfolk security cameras.
You don’t know my husband but if he knew you, he would take you out…meaning beat me up. That is a threat!
She threw the race card into to the conversation stating, “you don’t talk to a woman like this, let alone a black woman”. She spoke extremely rude and demanding to me, not even a “please” after commanding me to not speak!
Again, I asked many times for her name or associate number and she would not provide it to me. That is unacceptable and that type of info should always be provided when asked. Her ID badge was not visible to me.
In conclusion, I am requesting an American Airlines Customer Service representative call me to answer additional questions and additional ones I have. My number is [protected]. My email is [protected]@aol.com

Desired outcome: This person needs customer care service training and/or needs to be terminated. I am requesting a representative contact me directly to review further. My cell [protected]

Confidential Information Hidden: This section contains confidential information visible to verified American Airlines representatives only. If you are affiliated with American Airlines, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More American Airlines reviews & complaints

American Airlines - baggage mishap 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Airlines - unaccompanied minor policy/ children left alone! 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Airlines - lack of legroom, seating options 11
American Airlines - employee abuse 7
American Airlines - missing or stolen luggage 2
American Airlines - flight AA 3858 JUNE 03,2022
American Airlines - flight to Anguilla
American Airlines - stolen items 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Airlines - very unprofessional!!! 1
American Airlines - product change
View all American Airlines reviews and complaints

  1. American Airlines Contacts

  2. American Airlines phone numbers
    +1 (800) 904-6000
    Click up if you have successfully reached American Airlines by calling +1 (800) 904-6000 phone number 0 0 users reported that they have successfully reached American Airlines by calling +1 (800) 904-6000 phone number Click down if you have unsuccessfully reached American Airlines by calling +1 (800) 904-6000 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +1 (800) 904-6000 phone number
    Mexico
    +1 (800) 433-7300
    Click up if you have successfully reached American Airlines by calling +1 (800) 433-7300 phone number 1 1 users reported that they have successfully reached American Airlines by calling +1 (800) 433-7300 phone number Click down if you have unsuccessfully reached American Airlines by calling +1 (800) 433-7300 phone number 4 4 users reported that they have UNsuccessfully reached American Airlines by calling +1 (800) 433-7300 phone number
    USA and Canada
    +44 207 660 2300
    Click up if you have successfully reached American Airlines by calling +44 207 660 2300 phone number 1 1 users reported that they have successfully reached American Airlines by calling +44 207 660 2300 phone number Click down if you have unsuccessfully reached American Airlines by calling +44 207 660 2300 phone number 3 3 users reported that they have UNsuccessfully reached American Airlines by calling +44 207 660 2300 phone number
    United Kingdom
    +353 818 710 299
    Click up if you have successfully reached American Airlines by calling +353 818 710 299 phone number 1 1 users reported that they have successfully reached American Airlines by calling +353 818 710 299 phone number Click down if you have unsuccessfully reached American Airlines by calling +353 818 710 299 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +353 818 710 299 phone number
    100%
    Confidence score
    Ireland
    +61 291 011 948
    Click up if you have successfully reached American Airlines by calling +61 291 011 948 phone number 1 1 users reported that they have successfully reached American Airlines by calling +61 291 011 948 phone number Click down if you have unsuccessfully reached American Airlines by calling +61 291 011 948 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +61 291 011 948 phone number
    100%
    Confidence score
    Australia
    +64 93 084 014
    Click up if you have successfully reached American Airlines by calling +64 93 084 014 phone number 1 1 users reported that they have successfully reached American Airlines by calling +64 93 084 014 phone number Click down if you have unsuccessfully reached American Airlines by calling +64 93 084 014 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +64 93 084 014 phone number
    100%
    Confidence score
    New Zealand
    +43 136 0277 3960
    Click up if you have successfully reached American Airlines by calling +43 136 0277 3960 phone number 1 1 users reported that they have successfully reached American Airlines by calling +43 136 0277 3960 phone number Click down if you have unsuccessfully reached American Airlines by calling +43 136 0277 3960 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +43 136 0277 3960 phone number
    100%
    Confidence score
    Austria
    +32 70 300300
    Click up if you have successfully reached American Airlines by calling +32 70 300300 phone number 1 1 users reported that they have successfully reached American Airlines by calling +32 70 300300 phone number Click down if you have unsuccessfully reached American Airlines by calling +32 70 300300 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +32 70 300300 phone number
    100%
    Confidence score
    Belgium
    +45 82 332 895
    Click up if you have successfully reached American Airlines by calling +45 82 332 895 phone number 1 1 users reported that they have successfully reached American Airlines by calling +45 82 332 895 phone number Click down if you have unsuccessfully reached American Airlines by calling +45 82 332 895 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +45 82 332 895 phone number
    100%
    Confidence score
    Denmark
    +33 821 980 999
    Click up if you have successfully reached American Airlines by calling +33 821 980 999 phone number 1 1 users reported that they have successfully reached American Airlines by calling +33 821 980 999 phone number Click down if you have unsuccessfully reached American Airlines by calling +33 821 980 999 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +33 821 980 999 phone number
    100%
    Confidence score
    France
    +49 692 999 3234
    Click up if you have successfully reached American Airlines by calling +49 692 999 3234 phone number 1 1 users reported that they have successfully reached American Airlines by calling +49 692 999 3234 phone number Click down if you have unsuccessfully reached American Airlines by calling +49 692 999 3234 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +49 692 999 3234 phone number
    100%
    Confidence score
    Germany
    +39 238 591 485
    Click up if you have successfully reached American Airlines by calling +39 238 591 485 phone number 1 1 users reported that they have successfully reached American Airlines by calling +39 238 591 485 phone number Click down if you have unsuccessfully reached American Airlines by calling +39 238 591 485 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +39 238 591 485 phone number
    100%
    Confidence score
    Italy
    +31 900 040 1666
    Click up if you have successfully reached American Airlines by calling +31 900 040 1666 phone number 1 1 users reported that they have successfully reached American Airlines by calling +31 900 040 1666 phone number Click down if you have unsuccessfully reached American Airlines by calling +31 900 040 1666 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +31 900 040 1666 phone number
    100%
    Confidence score
    Netherlands
    +47 81 562 022
    Click up if you have successfully reached American Airlines by calling +47 81 562 022 phone number 1 1 users reported that they have successfully reached American Airlines by calling +47 81 562 022 phone number Click down if you have unsuccessfully reached American Airlines by calling +47 81 562 022 phone number 1 1 users reported that they have UNsuccessfully reached American Airlines by calling +47 81 562 022 phone number
    Norway
    +351 808 200 958
    Click up if you have successfully reached American Airlines by calling +351 808 200 958 phone number 1 1 users reported that they have successfully reached American Airlines by calling +351 808 200 958 phone number Click down if you have unsuccessfully reached American Airlines by calling +351 808 200 958 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +351 808 200 958 phone number
    100%
    Confidence score
    Portugal
    +7 495 641 5121
    Click up if you have successfully reached American Airlines by calling +7 495 641 5121 phone number 1 1 users reported that they have successfully reached American Airlines by calling +7 495 641 5121 phone number Click down if you have unsuccessfully reached American Airlines by calling +7 495 641 5121 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +7 495 641 5121 phone number
    100%
    Confidence score
    Russia
    +34 902 054 654
    Click up if you have successfully reached American Airlines by calling +34 902 054 654 phone number 1 1 users reported that they have successfully reached American Airlines by calling +34 902 054 654 phone number Click down if you have unsuccessfully reached American Airlines by calling +34 902 054 654 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +34 902 054 654 phone number
    100%
    Confidence score
    Spain
    +46 771 200 666
    Click up if you have successfully reached American Airlines by calling +46 771 200 666 phone number 1 1 users reported that they have successfully reached American Airlines by calling +46 771 200 666 phone number Click down if you have unsuccessfully reached American Airlines by calling +46 771 200 666 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +46 771 200 666 phone number
    100%
    Confidence score
    Sweden
    +41 848 289 289
    Click up if you have successfully reached American Airlines by calling +41 848 289 289 phone number 1 1 users reported that they have successfully reached American Airlines by calling +41 848 289 289 phone number Click down if you have unsuccessfully reached American Airlines by calling +41 848 289 289 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +41 848 289 289 phone number
    100%
    Confidence score
    Switzerland
    +90 212 251 1315
    Click up if you have successfully reached American Airlines by calling +90 212 251 1315 phone number 1 1 users reported that they have successfully reached American Airlines by calling +90 212 251 1315 phone number Click down if you have unsuccessfully reached American Airlines by calling +90 212 251 1315 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +90 212 251 1315 phone number
    100%
    Confidence score
    Turkey
    +86 400 818 7333
    Click up if you have successfully reached American Airlines by calling +86 400 818 7333 phone number 1 1 users reported that they have successfully reached American Airlines by calling +86 400 818 7333 phone number Click down if you have unsuccessfully reached American Airlines by calling +86 400 818 7333 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +86 400 818 7333 phone number
    100%
    Confidence score
    China
    +852 30 579 197
    Click up if you have successfully reached American Airlines by calling +852 30 579 197 phone number 1 1 users reported that they have successfully reached American Airlines by calling +852 30 579 197 phone number Click down if you have unsuccessfully reached American Airlines by calling +852 30 579 197 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +852 30 579 197 phone number
    100%
    Confidence score
    Hong Kong
    +91 124 256 7222
    Click up if you have successfully reached American Airlines by calling +91 124 256 7222 phone number 1 1 users reported that they have successfully reached American Airlines by calling +91 124 256 7222 phone number Click down if you have unsuccessfully reached American Airlines by calling +91 124 256 7222 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +91 124 256 7222 phone number
    100%
    Confidence score
    India
    +81 343 337 675
    Click up if you have successfully reached American Airlines by calling +81 343 337 675 phone number 1 1 users reported that they have successfully reached American Airlines by calling +81 343 337 675 phone number Click down if you have unsuccessfully reached American Airlines by calling +81 343 337 675 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +81 343 337 675 phone number
    100%
    Confidence score
    Japan
    +60 320 535 120
    Click up if you have successfully reached American Airlines by calling +60 320 535 120 phone number 1 1 users reported that they have successfully reached American Airlines by calling +60 320 535 120 phone number Click down if you have unsuccessfully reached American Airlines by calling +60 320 535 120 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +60 320 535 120 phone number
    100%
    Confidence score
    Malaysia
    +63 25 248 625
    Click up if you have successfully reached American Airlines by calling +63 25 248 625 phone number 1 1 users reported that they have successfully reached American Airlines by calling +63 25 248 625 phone number Click down if you have unsuccessfully reached American Airlines by calling +63 25 248 625 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +63 25 248 625 phone number
    100%
    Confidence score
    Philippines
    +966 114 615 453
    Click up if you have successfully reached American Airlines by calling +966 114 615 453 phone number 1 1 users reported that they have successfully reached American Airlines by calling +966 114 615 453 phone number Click down if you have unsuccessfully reached American Airlines by calling +966 114 615 453 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +966 114 615 453 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 63 498 444
    Click up if you have successfully reached American Airlines by calling +65 63 498 444 phone number 1 1 users reported that they have successfully reached American Airlines by calling +65 63 498 444 phone number Click down if you have unsuccessfully reached American Airlines by calling +65 63 498 444 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +65 63 498 444 phone number
    100%
    Confidence score
    Singapore
    +27 118 446 067
    Click up if you have successfully reached American Airlines by calling +27 118 446 067 phone number 1 1 users reported that they have successfully reached American Airlines by calling +27 118 446 067 phone number Click down if you have unsuccessfully reached American Airlines by calling +27 118 446 067 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +27 118 446 067 phone number
    100%
    Confidence score
    South Africa
    +82 234 833 909
    Click up if you have successfully reached American Airlines by calling +82 234 833 909 phone number 1 1 users reported that they have successfully reached American Airlines by calling +82 234 833 909 phone number Click down if you have unsuccessfully reached American Airlines by calling +82 234 833 909 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +82 234 833 909 phone number
    100%
    Confidence score
    South Korea
    +886 225 631 200
    Click up if you have successfully reached American Airlines by calling +886 225 631 200 phone number 1 1 users reported that they have successfully reached American Airlines by calling +886 225 631 200 phone number Click down if you have unsuccessfully reached American Airlines by calling +886 225 631 200 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +886 225 631 200 phone number
    100%
    Confidence score
    Taiwan
    +66 26 341 031
    Click up if you have successfully reached American Airlines by calling +66 26 341 031 phone number 1 1 users reported that they have successfully reached American Airlines by calling +66 26 341 031 phone number Click down if you have unsuccessfully reached American Airlines by calling +66 26 341 031 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +66 26 341 031 phone number
    100%
    Confidence score
    Thailand
    +971 47 036 116
    Click up if you have successfully reached American Airlines by calling +971 47 036 116 phone number 1 1 users reported that they have successfully reached American Airlines by calling +971 47 036 116 phone number Click down if you have unsuccessfully reached American Airlines by calling +971 47 036 116 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +971 47 036 116 phone number
    100%
    Confidence score
    UAE
    +84 243 933 0330
    Click up if you have successfully reached American Airlines by calling +84 243 933 0330 phone number 1 1 users reported that they have successfully reached American Airlines by calling +84 243 933 0330 phone number Click down if you have unsuccessfully reached American Airlines by calling +84 243 933 0330 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +84 243 933 0330 phone number
    100%
    Confidence score
    Vietnam
    +54 43 181 111
    Click up if you have successfully reached American Airlines by calling +54 43 181 111 phone number 1 1 users reported that they have successfully reached American Airlines by calling +54 43 181 111 phone number Click down if you have unsuccessfully reached American Airlines by calling +54 43 181 111 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +54 43 181 111 phone number
    100%
    Confidence score
    Argentina
    +55 113 004 5000
    Click up if you have successfully reached American Airlines by calling +55 113 004 5000 phone number 1 1 users reported that they have successfully reached American Airlines by calling +55 113 004 5000 phone number Click down if you have unsuccessfully reached American Airlines by calling +55 113 004 5000 phone number 0 0 users reported that they have UNsuccessfully reached American Airlines by calling +55 113 004 5000 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. American Airlines emails
  4. American Airlines address
    4333 Amon Carter Blvd, Fort Worth, Texas, 76155, United States
  5. American Airlines social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 24, 2025
  7. View all American Airlines contacts
American Airlines Category
American Airlines is ranked 132 among 218 companies in the Airlines and Air Travel category
#130 KissandFly / TTN KissandFly / TTN #131 Air Seychelles Air Seychelles #132 American Airlines American Airlines #133 BahamasAir Holdings BahamasAir Holdings #134 Business Travel Group Business Travel Group
American Airlines Alternatives
Etihad Airways 1413 reviews Heathrow Airport 110 reviews Caribbean Airlines 384 reviews WestJet Airlines 858 reviews LastMinute.com 683 reviews