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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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T
9:33 am EDT

Amazon poll pay unpaid

I'm still waiting for my Amazon voucher after nearly 3 weeks. I've emailed lots which they have ignored. Then they said they were updating to make things better but now I can't get into my account at all! It keeps coming up poll pay has stopped. What can I do if anything I took time to do these surveys then then won't pay you. I don't seem to be the only one looking on trust pilot.

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12:45 am EDT

Amazon unknown charge to my credit card

Can you please tell me what this charge is to my Visa card? This is how it appears on my statement...
10/08/2019
ATM POS WITHDRAWAL #7263 10 08 AMAZON PRIME AMZN.COM BILLWA

-$126.88

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3:44 pm EDT

Amazon returns

I chatted with Lean from customer service yesterday. Per our conversation I asked why should we have to go to a UPS service location when the product we received was the incorrect one. I had looked back on my orders from April 2019 and did a back again for filters. The seller sent the wrong size. Not our fault. Lean said he would schedule a 3 time attempt pickup from us next business day. We found out that next business day is Monday which is our doctor and errands day. I called UPS they said Amazon had scheduled a one time pickup for Monday. Therefore Lean lied. We are very upset after being a Prime member and doing the volume of business we do that now since it was scheduled for Monday a day we were not going to be here we have to wait for label from UPS and end up still going to find a UPS location to drop it off. I was also upset that the seller encouraged to resend the product but never changed the size so I had to call and cancel that. I talked with Ginger who was trying to resolve the issues and next I know I am cut off and of course when you call back you have to start from scratch with another person. I am truly disappointed in all of it.

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Charles Kinney
Barryton, MI, US
Nov 17, 2021 1:12 pm EST

1Z6V51277887798945 ups return. Where is my money?

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L
9:33 pm EDT

Amazon charge of $124.03 on amazon prime

I received my bank statement today 10/16/19 and there was a DEBIT made in the amount of $124.03 by AMAZON PRIME. I have never used this service, yet somehow my bank account DEBIT card was charged this amount. Please help, as this is a SUBSTANTIAL CHARGE to me of which I
have no knowledge . The unauthorized DEBIT was paid on 9/11/19.
My name is LeAnne, and I'd request that you reimburse my account for $124.03. Thank-You P.S. My last name starts with Rodg

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R
11:38 am EDT

Amazon prime membership

I did NOT sign up for Prime Membership. I was checking the box for shipping and clicked In how many days I would like to receive my Pkg. I am now a member of Prime and since I hardly ever order anything from Amazon, I certainly don't want $14.22 taken out of my bank account each month. Please credit my account with the $14.22 and cancel my membership ASAP. I will be calling my bank as well.
Thank you for trying to take money out of my account each month and leaving no Customer Service number where I can call to cancel it.

I used to really like Amazon because ordering was easy and there were no TRICKS! Now it's not fun to order from Amazon anymore without feeling like I signed up for something that I didn't actually sign up for.

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S
6:17 pm EDT

Amazon delivery service

My shipment (Amazon.com order #[protected]) of multiple boxes was delivered to the wrong address. This is the third time this has happened. It's not hard to get the right address, the house number is illuminated on the front of the house. Additionally, many deliveries are left out in the open, when I have a courtyard with pillars that the pkgs can be placed behind.

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S
9:53 pm EDT

Amazon amazon prime guaranteed delivery

I have been a long time Amazon Prime member. I moved into an apartment building this summer. I am repeatedly having orders late because the Amazon delivery drivers will not read and use the delivery instructions. If the front office is closed, many of the drivers don't attempt to make the delivery (a few are diligent and deliver to my unit.) The delivery instructions attached to my account clearly state to use the call box and provides the code to use.

I have ordered several things specifically choosing products with guaranteed same day delivery because I need the item as soon as possible. Several of those items have been days late because repeated attempts are after hours or on weekends and the drivers won't use the call box. A few times a repeated attempt has reported that they can't find the address. GPS picks up the address very easily. It isn't a difficult apartment to find.

This time I ordered a food dehydrator (order #[protected]) on Friday, October 11. There were failed attempts Friday night and twice on Saturday. I was at home all three times and could have opened the gate if the call box had been used. Tonight, I received a text stating:

"Hi, my name is William. Sorry but I can't find your place. Can you help me with any tips or specific directions?

Within seconds, before I could respond, I received another text:

"Unfortunately, your order couldn't be delivered."

Prime shipping is the only feature of Amazon Prime I use on a regular basis. I love shopping with Amazon because I can order just about anything I need at any time; however, if the service continues as it has this summer, I will not be renewing my subscription.

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Jerry Fike
, US
Oct 14, 2019 5:13 pm EDT

Agree completely -- Amazon service is the worst. I'm also in an apartment building that has an intercom for entry after 5 PM weekdays and weekends. Driver won't use it -- instead leave my packages outside (sometimes in the alley or at a small non-public locked door on the main street, in view to anyone walking by but out-of-view to residents. Never have that problem with UPS, FedEx, DHS, or even the USPS.

I've also noticed nearly half my Prime guaranteed delivery orders don't make the guaranteed delivery date. Very frustrating to wait around near the phone and then late in the evening get a "you package is running late" message.

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5:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon echo dot

Called in to Amazon as I unkownly bought a stolden echo dot on line from a third party. I figured I would rather give it back to the right full owner then back to the thief selling stolen goods. Amazon would not help me, told me to take it back to the thief and get my money back. I told them that if i did that: that would be contributing to the theft. Amazon contributes to the theft as they would not contact the owner ( I gave them the device number). So it could be return. I guess Jeff Bezos figures he'll get more sales this way.

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R
8:43 am EDT

Amazon shipment is very late

I am writing to complain about my Order# [protected] which was expected to be delivered on 23 September 2019.

I called the help number 1 -206-922-0880 and was infomred it will arrived on 5th October 2019 but still nothing has arrived

I tried to use the chat online but not available

VERY UNHAPPY CUSTOMER

Russell BABASANTA
[protected]@yahoo.com
+ [protected]

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S
4:41 pm EDT

Amazon 1,000 oxygen absorbers

I placed an order for Mylar bags and 1, 000 oxygen absorbers. The product arrives with fraudulently labeled absorbents. They say they are 1, 000, but they are really 100 cc'c.

I let DC Trade know and they sent out the same 100 cc absorbents. I have waited a month and a half now and the situation has not been fixed. The product is useless to me without the 1, 000 cc oxygen absorbents and other people will be getting ripped off and may not even know what 1, 000 cc should look like, thus, they will ruin the food they store.

The company is not fixing the situation and wants me to take a 10% loss on the refund and a loss for the $29.00 shipping fee I paid for. This is unacceptable and even amazon is not ding anything to fix things.

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4:27 pm EDT

Amazon charge to my credit card

On August 20th our company credit card was charged 127.63 for Amazon Prime AMZN.com/ bill WA

We do not have a prime account for our company. this was not authorized and we want a refund on our card.

[protected]

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M
3:43 pm EDT

Amazon service

We are the front unit of 8 units in Jamaica Plain, Ma. Recently, one of your contractors, Sheffield Express, has been defying the very well marked sign with instructions as to where deliveries are to go. FedEx, USPS, UPS all abide by it, but Sheffield routinely does not because the driver is under such pressure. We ask that packages not be left on the front porch because they are likely to be stolen. Today, I was watching the driver deliver and drop two very light packages that she could easily have delivered to our mailroom 25 feet away. If I hadn't been home, they would have sat there for anyone to steal. BUT MY REAL CONCERN was that she was clearly under some serious pressure and I felt bad asking her to do it right. I'm sure this is not an isolated incident. While I understand you're competing with other companies for prompt delivery, I would hope that you are considerate with your employees and check on their welfare regularly.

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A
2:46 pm EDT

Amazon giftcard

I purchased a $50.00 giftcard from Amazon only because their ad offered a $15.00 credit if you bought the giftcard. I had almost forgotten about it but 2 weeks latIer i called and said i dont see the credit applied to my account anywhere.and the guy says no it wont show in your account it just appears at checkout. It never did. I never received the $15.00 credit. They LIED.

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Update by Annie Schoenecker
Oct 06, 2019 2:29 pm EDT

I purchasef a $50.00 amazon giftcard due to their ad promising a $15.00 credit to you for the purchase. I never got the $15.00 credit so 2 weeks later i called them & they said it will show up when i purchase something & no it will not show under my account. So im assuming it will magically appear during checkout but no. I never got it they LIED.

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C
8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon amazon logistics

Amazon Logistics gives lousy service. I live in a building with 108 apartments. There is no package room, and no secure area for packages. There are USPS mailboxes on both sides of the building. Instead of delivering to the apt. doors, the Logistics drivers leave the packages near the mailboxes or in the Lobby. They do not bother to look at which side of the building the packages go to, so I have had to hunt all over for mine. I regularly see packages piled up near the mail boxes. In fact I have seen several where the driver had to walk past the apt. to leave the package elsewhere. We have had problems with packages disappearing. Amazon packages may not be always be big, but they can be expensive.
I have made several complaints and been assured that the packages will be delivered to the door. To no avail. They continue to be left where ever. Makes me reluctant to order from Amazon. I pay for Prime. I expect that my packages will be at my door, not somewhere else in the building where I have to go hunting.
This really needs to be addressed.

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M
1:27 am EDT

Amazon vivo u10 mobile

I ordered from another account Vivo u10 mobile from Amazon on 29 September, it was to be delivered yesterday but did not deliver and the application showed that the delivery has been done. Then I called customer care in the evening and also said that Today the deliever will be done .tell me how long I will be wait for delivery .. Please I want today's mobile as soon as possible .

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2:25 pm EDT

Amazon quicken 2017 deluxe - order #113-0222700-3850631

This product was shown giving us the indication that it was a new C.D.
When we received it, we noted that the C.D. case was sealed. We broke the seal and loaded the program. The first screen we got was that the database numbers had been exceeded, thereby indicating that this was a used C.D.
Either send us a BRAND NEW C.D. or refund us our money. We can not use this C.D. and therefore we have wasted our money.
I believe the advertising of the product borders on fraudulent advertising. I hope not.
Leigh Spicer
[protected]

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10:56 am EDT

Amazon charge for prime membership

On September 20th 2019 I was charged $12.99 on my Mastercard for a monthly renewal of Amazon Prime in the US. This is the first time this has happened. Why has it started now? The payment was described as from:
Amzn.com/bill WA

I am already a Prime member of Amazon.co.uk in the UK, and pay an annual fee in May. I see no need to pay for Prime in the US.
Please refund the amount.

Peter

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B
8:22 am EDT

Amazon I ordered nothing

Amazon prime took 13.09 out of my debit card. I don't have much money and i for sure dont have enough for amazon to be taking money off my card for no reason at all and i would appreciate it if they would return the money back to my card ASAP there was something i needed to order that was important and that i needed and now i am un able to do so so please return the money i feel like was stolen. This is y i deal with ebay n ebay only thanks

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B
4:18 pm EDT

Amazon product I paid for was never delivered. told there was a shipping problem - but my payment was never refunded

order number #[protected]

order placed sept 15th 2019

when I track order I'm told there was a shipping problem and the product (a book called Open Borders Inc by M. Malkin) has been returned to Amazon. But no-one mentions anything about my payment. When and how do i get this payment back?
I have never had this problem with Amazon before. Very surprised that i have had no further communication.

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M
1:53 am EDT

Amazon international?

I am losing a lot of time and patience with the frequent remark "This item does not ship to Puerto Rico. Please check other sellers who may ship internationally." I could understand this issue for heavy items transported by trucks, but not for items as small as a 4"X4" chainmail scrubber. You may refer to community.ebay.com "Puerto Rico is not an international sale" or better yet, the US Postal Service. You better pay attention to this issue. This seems discriminatory and may have repercussions. For beginners, I will cancel my prime membership. Everybody in PR should.

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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