Amazon
Reviews and Complaints

I'm a little annoyed. I keep asking one of each seller just to find out of it's the 1996 version of the A Very Veggie Christmas Activity book. I asked 3 of them and none of them answered me and one of them said they can't. How am I supposed to find out which one of them is? I've spent alot of time on Google just to find the 1996 version and I've had it. I'm done doing business with Amazon. Thanks for nothing sellers.

I received an item on july 23, 2022. I took it back to ups with amazon's return label. It was scanned, and amazon gave me credit back. A month later amazon sent me a message that they had not received my item back and therefore, they were charging me again. I sent them an email in response, and gave them the tracking number from the return label. Amazon does not credit back unless the item is scanned at one of their return locations. They responded back as if they didn't get my message and demanded payment. Again, I sent them the tracking number and date I took it back to ups, which once again, was two days after I originally received it.

Their most recent message gives me an email address, and a phone number to call. The phone number is automated and after saying they have too many calls, it hangs up. You never get a chance to speak with a human being. The email address they give does not allow you to address my specific issue.

When a return is made, all the consumer can do is return the item as instructed by amazon. Once the consumer leaves the package with ups and it get scanned, there is nothing else the consumer can do. If ups misplaces the item, or if amazon's employees lose the item in their warehouse, theere is nothing the consumer can do about that. I have spent throussands of dollars on my amazon site and i've never had an issue with them. Now that I do have an issue, there is nothing I can do to resolve it other than to provide amazon with the tracking number that was scanned in by ups. Please help me resolve this issue. Thank you.

Ps: the order number for the purchase was [protected], and the tracking number was: 1z-owe-[protected].

my computer was hacked in early August. Several bogus orders were placed resulting in my Amazon account being cancelled. I was told that I could open another account with a different e-mail address. I tried that, but was told that the new account was on hold. I called customer service on multiple occasions to ty and get this straightened out and also talked with at least two different supervisors. The answer was always the same - there was no one I could talk with and that they would send my information to an account office that communicated only by e-mail. I just can't figure out what I need to do to get this issue clarified. They did ask on one occasion to provide proof that the credit card I used was indeed mine and provided a copy of the most recent statement which is what they asked for only to get another request for information which I don't understand. I think that if I can just get to talk with someone with some authority we could get this resolved.

I was given a free trial from Amazon of Amazon Prime for 30 days. It included amazon TV and Amazon Music. I used neither one. I cancelled Amazon Prime before the 30 day period. I checked my credit card statement and found that I was charged $9.99 for Amazon Music. I contacted Amazon and told them I never ordered amazon Music and that I cancelled Amazon Prime within the dated range. They agreed and cancelled the Amazon Music subscription but never gave me a refund for the $9.99 charge for the music. I contacted them again and they checked my music usage and found it was never used and refunded the $9.99. I questioned what happened. It seems that when you take Amazon prime, even as a free trial, you can cancel the Prime but it has nothing to do with Amazon Music so they continue the subscription. Its a seperate department."REDICULOUS" I wonder how many people dont catch that and continue to pay for something they dont even know they have, LIKE ME. It wasn't listed in my orders section nor was it listed in my digital subscriptions. You wont know you have it. Be sure to check your credit or debit card statements regularly. SHAME ON YOU AMAZON

3 weize 12v 50ah lifepo4 lithium battery, 8000+ deep cycles, smart bms, perfect for rv, solar, marine, overland/van, and off grid applications

This is the order I placed with Amazon on the 19th of September and received on the 21st. The order was for a 50Ah and I received 36 Ah. There is not a way to contact them except through an automated chat, and I cannot receive a replacement or a refund. Please help. This cost me nearly 700 dollars.

Amazon delivery driver drove into a HOA cluster mailbox and broke the mailbox off the stand Friday, September 16th, 2022. Homeowner's witness this accident and took pictures of this occurrence and of the damage in front of the home 19335 Blue Stem Ct, Rogers, MN. The HOA would like to submit the damages to Amazon for reimbursement for the replacement and labor charge of the cluster mail box for Laurel Creek Master Association, Rogers, Minnesota. I am the Community Manager, Chad Marek w/ Associa. My contact information is Chad Marek - Community Manager, 763.898.2831, email - Chad.[protected]@AssociaMinnesota.com

I have been shopping with amazon for years and never had a problem until about 3 years ago and it's been horrible every single time. I will give specifics in a moment. I just have to say one incident 1st. My passed away right before I started school this year, so I got a lot going on to begin with. well with my extra school money I was planning to buy a laptop, headset, mouse, pen, printer and several other accessories. I was going for a graphic design degree at the time so there was a lot of hardware and stuff I needed to do my education efficiently. well, I went on and ordered everything and it took literally all the money I had to do it. I had an important bill come in that day, so I chatted amazon an explained that I really needed everything but since the bill came, I needed to cancel a lot of the order an get a refund. this lady was very chatty, and I didn't mind so I chatted away. I told her about my mom and my bill, and she said since I had been such a loyal long-term customer and been thru such a hard time with amazon services and with my mom's passing, that she would refund the items I asked to cancel but still send the items anyway. I made her repeat it back to me like 3 times because it sounded crazy! I explained to her that I was fixing to spend every bit of the money on my bill an if she was lying to me that I wouldn't be able to buy any of my stuff. she reassured me several times that I was getting all my stuff and my money all for being a good customer and because they had been doing me wrong and I was going thru a lot. well guess what... she lied. I spent the refund on my bill and never got my stuff. I understand it was crazy to believe but I just couldn't see someone being that low to want to know my whole story just to screw me over more.

so now present day and several mishaps later, I have been trying to return this printer since the 2nd week I've had it. it quit, it wasn't what I thought it was and now its leaking ink everywhere. I no longer have a box big enough to ship it. I can't go get a box or take it anywhere due to my truck tore up. I can't print a label because of course, printer is broken. I bought a warranty thru amazon that they can't find of course. it is now outside the 30-day window, so they are being even shorter with me in chat. I have been told twice in 2 days that I was issued a refund and I haven't received anything. I spoke to 1 of the 2 that again a few minutes ago and she didn't remember me and said a return was never even started! I just want my $100 back. I aint rich by no means and that is a lot of money to me. I used to love amazon but I don't know what happened to them. this is unacceptable

4 books on amazon. September 4 and 11 show someone changed live book to unpublished. last book I sent manuscript and they printed one that had all chapters made small to be stored books look like they cut out and pasted in book they sent 60 books and i returned them and ordered 30 more of right manuscript and I saw the preview and approved but they sent the same bad books as before. Why is the one who printed wrong books to continue to send wrong book. I have an outside ad in magazine and tv for September and I have lost that money and feel you should reimburse sense it is your fault I have no books to sell. Now they are saying I owe for ads campaign in 2019 and they never sent one email or call that I owe it.yesterday they sent another request for 60 dollars in 2021. I have not used your ad campaign sense 2019.Someone is purposely trying to put me out of business. I have met some very nice people with amazon but this is redicouse with books they say republish them and hang up.

In 2018, I received an accusation from Amazon (Germany) that they received a notice that I was offering counterfeit goods. I sent confirmations from the manufacturer that I am allowed to sell their goods, as well as the patent applications of the manufacturer and all proofs that I purchase directly from the manufacturer of the goods. I also found out that the ad on Amazon was from a competitor, and I shared all this information with them. Amazon first blocked my account and retained the credit. Then I received a request to create a package of measures to prevent this from happening again and to plead guilty. Amazon replied that no action was necessary and that I would not enter a plea of guilty. The suspension became a complete inactivation with no possibility of ever selling on Amazon again. At this point I had been listed as a seller for over 10 years, 99% good ratings, thousands of sales. Due to the exclusion from being allowed to sell on Amazon, I suffered very heavy losses, which also led to the dismissal of employees. To this day, credit is withheld, without reason and without legal handling. Every attempt has always resulted in me having to make an admission of guilt. Even when I accepted not to sell and buy anymore, my credit was not paid out. The last information I received was that I could file a lawsuit in the USA.

You guy's have accused me of being dishonest and scamming you over a returned faulty purchase i returned and was refunded for after i have proof of a receipt for returning.

Order date 11 Jul 2022

Order # [protected]

Order Total £40.98

You then without any prior warning two months later took £40.98 back out of my bank account without any warning and after contacting amazon no one could explain the transaction so i reported it as fraud resulting in my account being frozen, new card issued so i cannot shop for food, pay bills, draw money out until the new card arrives in 3/5 days.

I have proof of receipt that i returned that faulty item and provided you that proof by receipt via photo, you have condemned me a theif and dishonest then without any warning stole from my bank account money thats from my benefits which leaves me short of money for the month.

It's absolutely disgusting behaviour and i will never shop from amazon again, I will push for the money back and demand compensation for the stress and trouble you've caused. You don't treat customers like this and think you will get away with it. I am pursuing this and demand an answer and compensation.

On August 23, 2022 at 3:25 (and 25 seconds) an Amazon Driver backed into a barrier gate box at the entrance of Principia School at 13201 Clayton Road, St. Louis, Missouri 63131. The driver was driving a navy blue vehicle license plate RH3L7P.

The accident is capture on video camera and we have images of the accident.

I am Principia's General Counsel and I can be reached at:

Lee W. Barron

General Counsel

The Principia

13201 Clayton road

St. Louis, Mo 63131

[protected]

lee.[protected]@principia.edu

I live in a community association in Joliet, Illinois. There have been numerous times when packages have been delivered here that should have been delivered to other buildings within the community. There are three packages here now for 2899, 2875, and 2907. None of them belong here! Please direct your delivery persons to deliver packages to the correct address. Thank you.

We recently moved to Cheyenne, WY and our new address is:

2350 Fishing Bridge Rd

Cheyenne, WY 82009

Amazon has now delivered the items we ordered to the wrong address 3 times! Each time we were told to resubmit our order and each time it was delivered to the wrong location.

We have called Amazon each time and explained where we live just about 12 miles North of Cheyenne. We have offered to help by providing our cell phone number and they keep going to the wrong address, wherever that is. We gave explicit instructions on how to get to our home. If you Google our address, it pops up and clearly shows the location. I'm not sure what the problem is and why the driver can't find us or where he/she is leaving these items.

Amazon must be losing alot of $$ by leaving items at the wrong location not to mention that we have spent thousands of $$ over the years ordering stuff from Amazon. We're about to give up with Amazon if this problem can't be fixed.

Please help.

Robert and Marilyn Racca

[protected]

[protected]@yahoo.com

The items we ordered are:

[protected]

[protected]

[protected]

I was always weary of giving out my address to Amazon. This past Saturday my fears were confirmed. The delivery driver got to my house and was very abrupt, looked ar me as if I was wrong to be there, moved past me and attempted to deliver MY PACKAGES to my neighbors that are known thieves of prior packages,USPS & Even from Amazon. This driver began yelling g at me and said look at where you live you're poor and he cursed,etc. VERY LOUDLY, he went on and on the whole neighborhood could heR him. I thought he was on drugs because my neighborhood isn't bad at all there are million dollar homes here. Still delivery drivers aren't supposed to make me feel scared. I just deleted my Amazon account. Amazon customer service didn't care. I'm actually minimizing the incident as it was very scary. I'm afraid this driver may come back as he made terroristic threats to me.

My advice to others... don't give your home address to Amazon. They hire criminals for delivery drivers.

Thursday September 8th I was waiting from an Amazon package and Carters. That day both status said on their way. On Friday September 9th both said that they were delivered September 8th at 10:49 am. I was outside my home almost the whole day saw the UPS driver but he never delivered anything to my home nor did he stop. This situation has been happening. I don't know why the morning driver slways delivers my packages to the wrong address.

Amazon charged me double for my prime membership for years and now they refuse to give me back the money they stole from me. Numerous attempts to resolve the issue have not yielded results. They won't tell me why I was billed twice for my years of membership. They billed my credit card and have no interest in returning my money. I intend to cancel membership ASAP.

OK so I don't have a bank so I use prepaid gift cards usually visas . Right before the lock down happened I started buying alot of stuff thinking I was going to be stuck inside for at least a couple months the things I was buying was for my tattoo business / a top of the line printer and expensive paper and ink and my own hobbies art stuff and rc parts / drones and rc cars good drawing paper etc/ designer cologne beats by Dre etc so after spending about 6,000$ usd. About a week went by and amazon suspended my account saying that they suspect me of fraud and that they were going to review my acct and I'm like OK as long as they send me my stuff. A couple weeks go by and I still couldn't get in my acct . So I start calling them and they say after about 45 min on the phone that I wait 24-48 hrs and they will unlock my acct but everytime I would wait a couple days and try to sign in nothing and I would call them back and they would tell me the same thing wait 24-48 hrs and my acct would be unlocked. Well after at least 10 times doing this and wasting about 500 minutes of my precious time I was like

f?&k them, I'll just get my money back from visa ...hah nope visa not gonna help me so I kinda gave up dealing w them for about 6 months because everyone I spoke w about the incident said that they would not keep my money for more then a year so I figured I would get it after a year as long as I kept in touch and called and complained every once in awhile so a year goes by and I do the same thing I did in the beginning call them every 2 days after they would tell me my acct would be unlocked and after doing again about 10 times I quit and another 500 minutes of my time wasted so were at around 1000 minutes of my life wasted so far. so my friend tells me that I should go to the attorney generals office and make a complaint so I do,I make a complaint online and after 3 months or so I get a response saying that they will look into it for me so I get stoked thinking alright the system is finally workn for me / a veteran/ a father/ a grandfather/ a high school and college graduate / a law abiding citizen... After a couple more months go by I get another letter stating that the attorney generals office took care of it and amazon should be contacting me soon . So a month goes by and amazon sends me an email saying that my account has been reviewed and they have not found any reason to keep me locked out as they have not found any evidence of fraud and why would they the only problem they were having is that I was spending to much money ? So after that I think it's gonna get taken care ...nope they are telling me they unlocked my acct but they haven't sent me anything they haven't gave me my money so about 2 years into this bs I start calling them daily for bout a month straight again wasting about another 1200 minutes of my life to no avail they just literally refuse to give me my money back for some God dam reason I can't figure out why a bijillion dollar company would want my 6,000$ ?so now 2 and a half years later 6000$ dollars and around 2200 minutes of my life gone w no get back and it looks like I never will get that money back and I forsure know I will not get my hours of life back and I am extremely disgruntled w amazon and the horrid customer service they provide. They just do not give any sh$$s about anyone as long as they have ur money they got ur balls. Do not do any business w them they will rob your [censored] sooner or later go to eBay those 2 and a half years of time that went by I didn't have a single problem w ebay they wanted my 20,000$ a year I spent w them and I was happy to do business w a company that's not shady as hell

I have ordered hisence f/freezer to be delivered wednesday the07/09/22. ££539.99. You have also charged to my bank account the same item for £551.99. I have been charged twice. On the 05/09/22. I only want the one item to be delivered on the 07/09/22. The reason for the mix up is because my bank declined the first payment. This was because the item was going to a different address and they were trying to protect me. They told me that I had to order the item again and you have taken payment for both times I ordered. You have recently sent me an email to say bot items have been declined by my bank? Could you please refund the £551.99 and deliver the item [protected]. Could you please take my old f/freezer away at a cost of £12 totalling £551.99

https://d22hpbss445fg5.cloudfront.net/?language=English&country=United%20States&type=Contact%20Center%20/%20Virtual%20Contact%20Center&issue=Contact%20Center%20/%20Virtual%20Contact%20Center&help=My%20Application

Dear HR dept,

      Please help.

      This is a copy of my chat with Amazon Candidate support. and the link above should take you to the exact conversation.COPIED and PASTED below.

Welcome to Amazon Candidate SupportSagar09:05 AMHello! My name is Sagar. Thank you for contacting Amazon Candidate Support. How may I help you today?Joe Deir09:06 AMI really needs someone's help. I just got cut off in a chat session. Now I have to start all over. Joe Deir09:07 AMThis is the email I got from AmazonJoe Deir09:07 AMHi Joseph,

We noticed that your application for the position of Executive Assistant (ID: 2218520) is incomplete.

We can't consider you for the role until we've received your completed application. Joe Deir09:07 AMI tried to correct any problems and the system will not allow meSagar09:08 AMI understand that you received an email stating that your application is incomplete. Joe Deir09:08 AMI needs an email address of someone who can help... and a copy of my last chat session sent to me, please.Sagar09:08 AMI am sorry, I am unable to view the previous conversation but please do not worry I will surely help you.Sagar09:08 AMFor security reasons, can you please provide me with your phone number and e-mail associated with your application? Joe Deir09:09 [protected]@gmail.com 708-307-9777Sagar09:09 AMThank you for verifying the information on your profile. Joe Deir09:09 [protected]@gmail.comSagar09:10 AMDid you apply through amazon? jobs? Joe Deir09:10 AMI feels that I am being discriminated against. Joe Deir09:10 AMyes ... It is a remote position from homeSagar09:11 AMUnfortunately, I do not have any specific information about that position. Our team is dedicated to candidates applying for positions posted that can be found on amazon.com/apply, which are warehouse and customer service jobs. All current Amazon openings can be viewed at www.amazon.jobs.Sagar09:11 AMThank you for your interest in Amazon! For the position you applied for, you will be contacted by a recruiter or hiring manager if you are chosen to move forward in the process. Please keep an eye on your emails and incoming phone calls.Sagar09:11 you can also check the status by going to https://www.amazon.jobs, selecting the menu icon, then selecting ‘Review Application Status.Joe Deir09:11 AMExecutive Assistant (ID: 2218520Joe Deir09:13 AMI did the system will not let me review my application and as you can see my email says it is incomplete. But it was accepted. I need a status... and an update as to what they want exactly.Sagar09:15 AMI is sorry, Please wait for a recruiter to contact you. If we had access to your application. I would have surely helped. Unfortunately, amazon. jobs have a different database and we cannot access it.Sagar09:17 AMIs there anything else I can do today to assist you? Joe Deir09:17 AMOkay .. I followed the link you gave me ..and I tried it before... It will NOT allow me to review... Please also give me an email address to the correct deptSagar09:18 AMI am sorry, Joe We are not provided with contact details for HR/Recruiters whose applications are on amazon.jobsSagar09:18 AMPlease waits for a recruiter to contact you. Joe Deir09:19 AMCan you send a copy of this chat to the correct dept? also? I need to copy and paste this to the correct email.Sagar09:19 AMThank you for your question. I am sorry that we can only help candidates for hourly positions like those at Amazon's fulfillment centers. At this time, there is no live candidate support available for candidates applying for positions posted on amazon. jobs.Sagar09:19 AMPlease refers to the FAQ found at the bottom of the amazon. jobs page that includes answers to many common questions. You can also find a link to review your application's status in the Help section at the bottom of the page as well. I also recommend that you continue to check your email as any updates will be delivered to your inbox. Joe Deir09:20 AMDid you send this problem to the recruiter? What is the email address of the recruiters?Sagar09:21 AMI is sorry we do not have an option to send it to other departments and we are also unable to provide HR/Recruiter details. Joe Deir09:22 AMSo .. why did you say wait for the recruiters to contact me? They need to know the problem. How can I let ANYBODY know? I need help. Please? Joe Deir09:23 AMI is copying all of this. Can you send me a copy of this chat to my email, please?Sagar09:25 AMI is sorry, we are instructed to let the candidates know advising them to wait. If there is an update they will soon contact you. Yes, I can send this chat once we end the conversation.Sagar09:25 AMIs there anything else I can do today to assist you? Joe Deir09:26 AMDoes the HR dept have an email address? I am sure they do. What is it please?Joe Deir09:26 AM?Sagar09:27 AMI am sorry, We are not provided with these contact details. If there is any issue we help candidates but for applications applied through amazon. jobs we are unable to help.Sagar09:28 AMPlease let me know if there is anything else I can assist you with, I would be glad to assist you further. Joe Deir09:29 AMOkay .. I know that you understand how frustrating this is and that you CAN`T help me. Thank you for sending a copy of this to my email address as you promised.Sagar09:30 AMYes, This I can surely do. Thanks for your understanding and patience.

Is there anything else apart from this? Joe Deir09:30 AMNo .. it seems not.Sagar09:30 AMThank you for contacting Amazon Candidate Support. Thanks for chatting with us! If you have any more questions please reach out to us ag

I don`t know how to fix this problem and I could not get any help at all from the Amazon Candidate support dept. They say they do not know how to help me and they do not know who can help me. I explained that I felt discriminated against and they still would not assist me or refer me to someone, anyone who can help me. I am sending a copy of this email to the proper agencies including the dept of labor and your main office. I don`t understand why I should have to go to this level to get someone to listen and at least refer me to the proper email or office so that I could at least maybe get some help. I really need this job and I don`t know what to do. The Amazon Candidate Support had NO empathy at all and WOULD NOT help me. I feel a sense of discrimination just because of my race and gender. I am qualified for this position and I really need this job to support my family. This position is very important to me and I am not sure what I can do about this or where I can go to get the help we need. Could you please let your legal dept see this email and chat as I may need to forward this to Praire State Legal because they DO help people like us? I really want to work with you and prove what a great asset I can be to the team at Amazon... But I can NOT if I am discriminated against and NOT allowed a chance to prove myself. I have NOT received an email from the  Amazon Candidate Support group with a copy of this chat I had with them as they promised they would as of yet.

Please call me at [protected] and email me at [protected]@gmail.com

Joseph Deir22849 S Cedar RoadManhattan IL 60442

Please send me a copy of this email to my house from your legal team and a description of your suggestions on how to settle this. If you don`t please give me the correct address to your legal dept. - This is unfair and you are aware of this obviously.I hope we can settle this soon as I really want to work with you and I am sorry that I have to go to this level to get you to listen and respond. The dept of labor will get a copy of this email as my legal dept and your legal dept.. Please be fairer with people in need in the future as it really hurts me to do this and it is time-consuming, but I feel it MUST be done as I know that others are getting discriminated against as well as me and I feel I need to help them also. I really am hurt to the point of very, very serious sadness and grief that I can NOT put into words.