Amana Brand

I purchased Amana stove model AGR5735QDS from Sears in November, 2003. It is a self-cleaning model. I cleaned it one time after I had the stove about a year (I don't use the oven very often). The second time I tried the self-cleaning option it didn't work - June, 2006. I called a local authorized service repair center who told me the unit needed a new circuit board - the price would be about $350.00 which turns out to be 30-40% of the cost of the stove.

I know it is past warranty but I thought that only working one time was not acceptable and it sounded to me like a factory defect; under normal circumstances I would not ask for help but I believe this is way above and beyond normal wear and tear.

I contacted the Amana consumer helpline and the response was boiler plate - I got nothing from them. Of course, I would like Amana to replace the circuit board free of charge to me but I am open to sharing the cost but I was never offered any option.

I would like to know from you if I have any chance of pursuing this further.

Thank you. Phyllis

I have an Amana Bottom Freezer Single door refrigerator. Twice the fridge has stopped cooling and freezing. It makes a funny noise and then I notice my freezer items are softening. I've lost 2 full loads of food, I've had my family of 4 eating out for 2 weeks while waiting for "service". They screwed up the first repair because the tech was trying to help. He didn't want to replace the compressor because he said the replacement will only be warranted for a year. The company claims that is incorrect and now they are sending someone out to replace it. Reading through what I am now seeing online, I don't feel confident that it will stay fixed. The customer lack of service department is horrific. All I get is customer service people who don't give a rats ### and are rude. They try very hard not to put you through to a supervisor or manager and when they say they will, they cut you off. They told us the part was in, scheduled a call and then cancelled it without telling us. When we called they told us that the parts really weren't in and we have to wait another 4 days. That was the stray and so after an hour and a half on the phone my husband finally got through to a "Solutions Manager" - she's sending us $75.00 and moved our appointment up a whole day. She also fixed the call tag so that they show up with parts. Big freaking deal - this fridge was $1100 and is only 2 1/2 years old. This company should be ashamed - Do you know that they own Whirlpool and Jennair also? Had issues with a Whirlpool washer and a Maytag dishwasher too. Both of those went while still under 1 year warranty but how sure do I feel about them lasting. BUY NOTHING PUT OUT BY MAYTAG/AMANA/WHIRLPOOL AND JENN-AIR.

The saga continues - the part is on backorder and the best we will do is a repair 15 days after calling it in.