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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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A
6:46 pm EDT

AliExpress pretty much everything really really sucks

Your web site is the absolute worst I have every seen. And I have seem a very large number. The fact that you have a character limit on this post clearly indicates you do not actually give a Damn about your customers and problems you make for them. At least this this screen tells you when your totally insufficient comment will run out of letters.

I don't know if 350 characters are the the minimum number of characters as shown at the bottom of this post, or yet another lack of understanding English.

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Update by alternety
Aug 29, 2018 7:17 pm EDT

Attention - Aliexpress: You are going to need a native US translator. The site is incoherent. Especially for English speakers (possibly excluding some special few cases of people for whom incoherence is normal). The language in option lists is generally crazy. Very poor English - useless, incomprehensible options. Sometimes incredibly wrong, but needed for the next step. There is a little saying (not involving Confucius, but I suspect he had his own version): "Have you stopped beating your wife?". Circular processes. There is often no understandable path. Disputes are a criminal pot of festering waste.

Web pages force going around in incomprehensible loops. And doing incomprehensible and quite useless loops. The system hangs on a regular basis. Things just stop; usually throwing away everything you have done. Short answer: the web site sucks :ss.

If you manage to get issues into dispute, it pretty much just disappears into incoherent gibberish where a new rule invalidates everything you have done so far. The vendor is innocent (shipping problems), and it is not their fault and they are innocent bystanders that deserve the money from the rich Americans. Then you determine that the double secret rules prevail and mark the dispute as finished. My observation "give the Chinese guy the money; screw the overseas buyer".

Your vendors are stealing and you will not control it. Rather you help.

This appears, from the sideline, as a series of thefts. I suggest that you not aggravate the US government more than you have to. It really is unlikely to help.

Update by alternety
Aug 29, 2018 6:49 pm EDT

Well that verified a bunch of stupidities.

Character limitations (frequently undisclosed) when trying to explain a problem.

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A
9:02 am EDT

AliExpress toilet product - malfunction and the seller refused to follow up

Dear Sirs,
I purchased the following products, Order ID: [protected]
"Xueqin 2 Sizes Single Nozzle Bathroom Toilet Seat Bidet Sprayer [censored] Wash Clean Cold Water Non-Electric Toilet Sprayer Nozzle"
SG$ 34.19
After installing on 23rd/Jul/2018, I found there is water leaking from the Nozzle of this product.
I've Contacted to the seller on the same day. After a dozen e-mails, Rosita Zhu, the seller coordinator, promised me to send a Nozzle to me asap.
However, she found a dubious pretext of the Nozzle being out of stock.
It's been 40 days after I received this product and the "white elephant" is still lying in my house.
I need to have the replacement Nozzle sent asap.
Alternatively, I need a refund.

My Name: Andy Tou K. C.
e-mail: [protected]@gmail.com
Handphone: 65-[protected]
Country: Singapore

A batch of e-mail is attached for your reference.
***************************************************
Rosita zhu
18/08/28 21:50
Dear friend,
Sorry for keep you waiting, A s we told you before, we need to get this part from the supplier, then after we get it, we will send to you, we will urge him to send this part
Please wait for it patiently.
Best regards
Dear Rosita Zhu,
It doesn't make sense if you only refund the price of the Nozzle to me as I can't buy the Nozzle elsewhere.
It's simple. As the product is still selling on line, the supplier can just dismantle the Nozzle and send to me. It's as simple as ABC.
If you refund, I'd like you to refund the total cost of what I've paid. You send someone here to collect the rubbish back.
I can buy another one from another suppliers.

In the meantime, I cannot rely on you any more as my patience is running out!
I'm going to lodge a complain through other channels two days later.

I hope you can understand what I feel now, If you were me!

Regards

Andy Tou K. C.
Me
18/08/28 08:04
Rosita zhu
18/08/27 22:12
Dear friend,

Thanks for your mail.

Sorry supplier still not have this item now, if you can not wait, we can refund you first, is that ok?

Any question, please contact us, we will try our best to solve it .

Have a nice day.

Regards.
Dear Rosita Zhu,
It's been another 10 days.
How is my Nozzle?
My patience is running out!

Regards

Andy K. C. Tou
Me
18/08/27 07:19
Rosita zhu
18/08/17 20:04
Dear friend,

Thanks for your email.

Sorry for the delay. Once the new supply come into stock, we will arrange the shipment for you immediately.

Any problems, please feel free to contact us.

Have a nice day!

Regards
Dear Rosita Zhu,
OK.
Please keep your words.

Regards

Andy K. C. Tou
Me
18/08/17 05:51
Rosita zhu
18/08/17 00:25
Dear Buyer,

Sorry for keeping you waiting.

We are sorry to tell you that due to the logistics delay from the supplier, there will be some delay to send it, and we need 10 days to it. Would you mind waiting it? Once it's available, we'll resend it as soon as possible.

Waiting for your reply.

Best regards.
Dear Rosita Zhu,
It's been 8 days.
How is my baby?

Regards

Andy K. C. Tou
Me
18/08/16 21:56
Rosita zhu
18/08/09 20:53
Yes, we will.
Dear Rosita Zhu,
Running out of other options, I have to wait.
when it's available to be sent, please drop me a e-mail!

Regards

Andy K. C. Tou
Me
18/08/09 02:52
Rosita zhu
18/08/09 00:59
Dear Buyer,

Sorry for keeping you waiting.

We are sorry to tell you that due to the logistics delay from the supplier, there will be some delay to send it, and we need 7 days to it. Would you mind waiting it? Once it's available, we'll send it as soon as possible.

Waiting for your reply.

Best regards.
Dear Rosita Zhu,
Can I track the Nozzle's where about?
I need to confirm it's on the way to my country.

Regards

Andy Tou K. C.
Me
18/08/08 19:33
Rosita zhu
18/07/30 23:24
Dear friend,
Thanks for your praise, after supplier send us the nozzle, we will send it to you.
best wishes
Dear Rosita Zhu,
Yes please, as I'm running out of options. I can wait!
I'm looking forward to receiving the new Nozzle for my ailing "White Elephant".

Thanks for your efforts to make it possible!
Btw, may I ask, are you working for the Factory? for the Supplier? or for Aliexpress as a "middle person"?

I believe you're Chinese. You English is excellent and Marvelous!

Regards

Andy Tou K. C.
Me
18/07/30 20:29
Rosita zhu
18/07/30 19:14
Dear friend,
The supplier has the nozzle, but it will take some time to get this from the supplier, after then we send it to the same address to you, will you mind wait for us, if you don't mind, please tell us, and then we can ask him to send us .
best regards
Dear Rosita Zhu,
Thanks for your reply.
The factory who made this should have the Nozzle.

You said: "this part is so small, we affect the carreless postman will lost it in the delivery."
I'm afraid, it's not the case.
From Aliexpress, I've bought SD Cards and Phone Cards which is much smaller than the Nozzle. They arrived here at my door steps safe and sound.

Simply put, I still prefer you send me the Nozzle. Please help.

Regards

Andy Tou.
Me
18/07/30 00:31
Rosita zhu
18/07/29 23:42
Dear friend,

We ask the supplier to see if he has a spare one, please also find it on the Aliexpress too, it will be better you can buy it on the Aliexpress, this part is so small, we affect the carreless postman will lost it in the delivery.

best regards
Dear Rosita Zhu,
Thanks for your offer.
However, I DON'T need the money back as I can't find any replacement here in Singapore.
I'd appreciate if you could send me the Nozzle as the attached picture shown.

I'm looking forward to receiving your favourable reply.

Best Regards

Andy Tou K. C.

Me
18/07/29 20:11
Rosita zhu
18/07/29 18:41
Dear friend,

We return you USD3 and you buy the nozzle in the local store, is that OK?

Best regards
Rosita zhu
18/07/27 20:26
We are deeply sorry for this inconvenience.

In order to provide a definitive answer we need to wait after 2 days to have a response by the product assitant

Apologizing for this inconvenience, we thank you for your understanding and your cooperation.

Regards

About this order

Order number: [protected](Current order)

Dear Rosita Zhu,
Negative!
If it drops off, I know.
So far, I've sent you one video plus 2 photos, all showing two transparent tubes are connected well.

For the last two questions, it's ok to ask a layman.
Trust me, I'm not a layman.

I hope you understand that.

Regards

Andy, Tou K. C.
Me
18/07/27 00:46
Rosita zhu
18/07/27 00:03
Dear friend,

Please check if the tube has fallen off.
best regards
Rosita Zhu,
When I turn it to the middle (Close position), water doesn't leak.
When I turn it to Nozzle Cleaning, it's also ok, no leaking.
When I turn it to Spray, it leaks.
I'm sure it's not the switch problem. It doesn't cause any water leaking.

The culprit is the Spray Head. Picture attached.
Only when I switch to spray, water leak from the gap shown by Red Line of new picture I attached.

I think you need to send me this.

Regards

Andy Tou K. C.

Me
18/07/26 03:11
Rosita zhu
18/07/26 01:11
Dear friend,

Please move the button to the middle to close it, to see if it will leak water.

best regards
Dear Rosita Zhu,
This is a re-send message.

A video has just been sent, 27 seconds.

Regards

Andy Tou k. C.
Me
18/07/25 21:41
Dear Rosita Zhu,
A video has just been sent, 27 seconds.

Regards

Andy Tou k. C.
Me
18/07/25 06:13
Rosita zhu
18/07/24 22:08
Dear friend,

Thanks for your understanding, after you send the video, please inform us.

Best regards
Dear Rosita Zhu,
Thanks for your guidance.
Video? I didn't take a video. It was a picture I sent.
Do you need me send a picture there instead?

If you insist on sending a video, I need to go home tonight (I'm working now) and take a video on the water leaking situation. I'll send it tomorrow.

Regards

Andy Tou K. C.
Me
18/07/24 17:48
Rosita zhu
18/07/24 02:14
Dear friend,

Thanks for your letter.

Sorry for the inconvenience. could you please send a video to [protected]@banggood.com ?When you send the video, please indicate your order ID or email address, so we can easier to find your video.

Thanks for your understanding in advance and looking for your reply.

Yours faithfully,
Dear Rosita Zhu,
Sorry, I've thrown away the outer black plastic bag as it's very dirty. The inner white box,
which doesn't contain any info, has also been thrown away when I installed this.
Actually, it's the first time I'm having a problem during my three-year online shopping experience.
It teaches me a lesson that I need to keep all the information for 3 months.

I'd appreciate if you could help me to trace this important information.

Best Regards.

Andy, Tou K. C.
Rosita zhu
18/07/23 20:23
Dear customer,

Sorry for this trouble.

Could you please send us the picture of the SKU number(for example: SKU034094) on the inner package and the shipping document on the outside package clearly? Then we can solve it for you.

Looking forward to your reply soon.

Best regards
When I use, water leaks. I need to open to check what's going wrong. Picture taken and attached.

Thanks

Andy, Tou K. C.
Singapore

Me
18/07/23

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Update by Andy Tou
Aug 29, 2018 9:10 am EDT

Dear Sirs,
Malfunction and the seller refuses to follow up
The seller is: XQ Sanitary Ware Store
China

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A
7:14 am EDT

AliExpress alipay присвоил платежу неверный срок действия

order number [protected]
Номер счета:2018082881031100007631658413302
Я не могу оплатить заказ и закончить сделку. 01:19 Aug. 26 2018 я сделал предоплату US $ 1.23 и собирался оплатить вторую часть US $ 11.02 но Alipay выдал ошибку. Я обратился в службу поддержки и получил ответ: "Alipay присвоил этому платежу неверный срок действия - 2018-08-26 . То есть, платеж был просрочен еще до момента создания. К сожалению, наш сервис в данном случае никак не может принять оплату". Это была акция и товар теперь стоит $13.36.

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H
10:31 am EDT

AliExpress smartwatch kw88

Hi,

I ordered from this store: ROYVSHG Watch Store during your sale a smartwatch KW88 white. After a while on the same day I got a message from the seller I should cancel the order because the don't have the white one. I check the the store page again, and it was still possible to order the white smartwatch. I told this the seller and offered him if you could send the white one a would accept any other color. He told me then if I want an other color I have to pay more.

I don't want to pay more, I want the smartwatch I've ordered.

Please help me

Thanks

Hansruedi

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T
7:38 am EDT

AliExpress didn't receive the item I ordered

i would like to report these 3 orders that really disappointed me and my friends

1) these 2 orders i did not receive the items until now
Order ID: [protected]
Order ID: [protected]
i contacted the seller and requested a refund but was ignored by the sellers

2) another case is this Order Number: [protected]
i'm very unhappy with this seller as the measurement they posted on aliexpress site is different from the item i got and i requested a refund, they rejected and force me to accept the item. The item sent to me is a lot smaller and i cannot fit in at all, i don't understand what i want to keep it for

pls help to look into these cases and i'm requesting for refund, hope to hear from you soon. Thank you

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P
Phusi
, ZA
Aug 29, 2018 1:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi am still waiting for my order no communication even now

ComplaintsBoard
A
3:33 pm EDT

AliExpress unethical / dishonest behaviour

Re: [protected]

Sir,

I bought 3 ceiling fans / Description : wholesale European Modern Wooden Ceiling Fan With Remote Control Living room Bedroom Dining Room Attic Without Light Fan 220 Volt.

I bought them from Bledv Optical lighting company Store for € 575, 70

The order was sent in three separate shipments with a week gap between all of them.

The first two arrived and the third was stuck in Spanish customs and we could not release it.

We never received the third fan and never received a refund.

The first two fans which we received we tried to install and they were both broken.

They came with the wrong instruction manuals and were missing / or had broken parts.

I have messaged the vendor countless times and he ignores me.

Due to delays with the house renovation they are for, we only tried to install them outside the protection period and so the vendor feels no responsibility.

The fan that we never received he says he has not received back and so doesnt try and find a solution.

Please help - the cost to me in total -(purchase cost, import tax, electrician) is now more than €700.

Sincerely

Adrian Palengat
[protected]@ap-art.co.uk

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10:45 pm EDT
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AliExpress customer service not reachable. refunds not being executed

I have placed an order Order Number: [protected]
Since 1st of August it shows status Refund Processing. It also says this may take 20 days (WHY?).
Now it is 25th August and still no refund.

Trying to reach customer service:
1. No customer service email to be found
2. Customer Service chat opens window that says "Waiting for repsonse from helppage.aliexpress.com". After ten minutes still waiting, no change

So: impossible to contact customer service.

Shame on you ALiexpress

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J
3:26 am EDT

AliExpress you cancelled my order and never paid my money back!

Some of my recent orders were cancelled and never sent, the money was pending in my account and has recently cleared, they owe me $34.26 AUD.

I ordered a jumper and a few stickers, I received separate emails saying the orders were successful, yet my orders were cancelled and even the sellers were confused as to why they couldn't send their product. The money pended in my account for a few days and has since cleared, now I'm out $34.26.

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7:33 am EDT

AliExpress Led Bulbs that don't work. Seller just don't wanna refund

Order ID: [protected]
Order time & date: 15:43 May. 01 2018
Store name: MeeToo Official Store
Order amount: € 4, 31
https://www.aliexpress.com/item/GU10-MR16-LED-Spotlight-Dimmable-Light-120V-220V-60-70-80LEDs-SMD-2835-5W-7W-9W/32806893886.html?spm=a2g0s.9042311.0.0.27424c4dmBj82z

My name is maria pilar and i bought to led bulbs in the url above. Plugged them and didn't work. I open a dispute and wasted a lot of time asking the seller to refund the money. THe seller just kept answering silly questions not to refund the money of the item that i bought and didn't work. Could you please ask him/her to just refund the money? I don't wanna spend any more time with the issue since i got other things to do. I havent bought anything on aliexpress ever since but ebay.

Could you please ask him to refund the 4, 32€
The seller just doesn't care at all about it

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12:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress I did not receive the second color of woodland kryptek cam

link to the product https://ru.aliexpress.com/item/Bionic-Camouflage-Full-Face-Mask-Quick-dry-Hood-Outdoor-Cycling-Motorcycle-Hunting-Tactical-Helmet-liner/32814858882.html?spm=a2g0s.9042311.0.0.622d33edbyPoIO

I ordered two goods with track number tracking parcel LZ218226172CN on 07/04/2018 and one product arrived. Four months passed. I did not receive the second balaclava of Woodland Kryptek Cam

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Update by Krashennikov Andrey
Aug 23, 2018 12:44 am EDT

Заказывал 07.04.2018 года два товара балаклавы цвета Tropic Camo и Woodland Kryptek Cam с трек номером отслеживания LZ218226172CN. Я не получил второй товар балаклаву цвета Woodland Kryptek Cam от этот Магазина: Airsoftfighting он до сих пор ни отправил этот товар мне

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2:55 am EDT

AliExpress store no.2866003

Store No.2866003 has an item litsted that they claim ships from within the United States. it do not ship from the united States. I was led to beleive that it was and then fooled into doing business with a store that I would not usually do. this transaction has cause me a tremendous headache and hurt my business's reputation. Why are these stores allowed to make such claims if they are not true? I only purchase from stores on your site that ship from within the united States. And the stores I have done business with that do can provide fast shipping. This store took two weeks to tell me that they could not ship the item and issued a refund after I have told my customer that the item was on it's way. I want to be able to leave a review for this store to let customers know who they are dealing with. How can I do that now?

This is a link to the item that they claim is shipped from within the Untied States and wil be delivered within 7 days :

https://www.aliexpress.com/item/For-Samsung-S6-Edge-LCD-G925F-G925-LCD-Display-Touch-Screen-Digitizer-Display-For-Galaxy-S6/32889524896.html

I would like some assitance dealing with this issue.

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11:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress the seller refuses to refund me, but doesn’t send me my order

I wanted to order boots for my daughter, before ordering them l asked the seller if he has boots in stock. He answers yes, so right after l got the answer l ordered the boots and paid for them. After couple hours I ordered them the seller said the boots out of stock. I tried to cancel order, and put the reason out of stock. The seller rejected it and didn't refund me. He wrote l need to write the reason - l don't want boots anymore. I tried to cancel my order again and put the reason out of stock. Because that's what seller said that they don't have boots in stock. I want my refund now.

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1:52 am EDT
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AliExpress order number [protected]

Hi

I paid for 1 pair of VESONAL 2018 Spring Summer Breathable Light Mesh For Men Sneakers Male Shoes Lover Casual Adult Walking Couples Brand Footwear.

The shoes delivered were of the wrong size 41. I immediately rejected the shoes. The correct size should be size 44. Now your Zheng Kai said that I did not ordered shoes of size 44. As at today, I had not received any shoes. Now I want my money back.

My email is [protected]@gmail.com.

Regards
NgBonWan

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2:02 pm EDT

AliExpress my order not delivered and no refund returned

Two of my orders "[protected]" and "[protected]" were never delivered.

I opened dispute - see attached files- but nothing happened.
I used your site for chat on August 6 and August 17th. Both times I was promised a solution like a report to Higher Support and solution within 10 days - nothing happened!

So, the questions I have are following:
1) If you have my credit card information on file, why you cannot process a refund?
2) You list "Buyer Protection' on your site, how am I protected if my order and my refund never came?

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5:57 am EDT
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AliExpress [protected]

I bought a drone last month and battery of this drone not working. Now it one month I am asking seller and customer center customer to send mean a new battery or new drone or refund me but seller don't want to cooperate he offer me $2 discount for my next Oder as is payed $26 for a drone .
Seller is very dishonest because he did not allowed me to open disputes. When ever I tried to open dipute thier is a pop up msg . I have contact 7 time to customer center but they are helpless what think . I need solution for my problem.

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11:37 am EDT

AliExpress aliexpress unavailable

Thus Im not happy that I cannot contact you. I don't want to speak to a BOT. I need to speak to a real human.

I have a query with the following orders:-
Order ID: [protected]
The above order was done to Geekbes
I made payment via Bank Transfer, however on this order I used Singapore Dollars, I put in enough money to cover the exchange rate.
Geekbes has not received the money.
I desperately need this order. Can you please pay the supplier so that he can arrange for delivery.

Order ID: [protected]
The above order was done to ALDI
I made payment via bank transfer. Somehow the order dot deleted or cancelled.
I still want what I ordered. The fund have left my account. There has been no returns. I still want the order can you please pay the supplier.

Thato
+[protected]

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A
A
Ade Hammed
, US
Aug 17, 2018 2:28 am EDT

We are getting more buying request on our website. Add your products on BaloTrade to connect with buyers worldwide with secured payment system: https://www.balotrade.com/SignUp

Connect to buy or sell on BaloTrade.

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10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress item not received

I ordered the US keyboard but didn't recieve the US one. Please send the US keyboard.

I wrote to the shop on June 18th explaining this to them and since then they have refused to send me the correct item as they don't want me to leave negative feedback. He actually blackmailed me by saying, "Leave good feedback and then I will send you the item' . I refused.
I was also instructed to just use the one that was sent even though it isn't the one I ordered or the one that fits.

I demand a refund immediately and they refused.

Please see all the emails that I have sent them.

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5:14 am EDT
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AliExpress practical tool shop

I received a lamp that is not charging. I informed the store immediately.
After that Demi Li kept me sending questions and asked me for photo's and video's. But he never offered a solution. He kept me on a leash until my dispute time was over.

I have send him many, many messages and he keeps on answer them with standard responses such as "send me a photo", "He will send it to his specialist", etc.

He won't do anything and he hopes I will quit. This is a really very bad seller and a disgrace for Ali Express.

If Ali Express looks at the message box, then they can see the idiotic responses of the seller.

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5:55 pm EDT

AliExpress unlocked samsung galaxy s8 5.8-inch screen 4gb ram 64gb rom single sim octa core android 7.0 fingerprint 3000mah mobile phone

This phone is not compatible to any US carriers. I contacted the vendor and sent the IMEI number as requested and I didn't get a valid reply until now.

Here's my info:
Order number: [protected]
Phone IMEI:[protected]
Store: Hongkong Hi5 MobileGroup Store

I want a working phone or my money back please. This has been too long. Thanks in advance for the help I can get.

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10:44 am EDT

AliExpress time zone watches / binger automatic watch men (order id: [protected])

Hello,
Following a dispute (false description still relevant) I have worn this watch only 3 days. By adjusting the time, the winder was detached from its axis. This watch being a one year warranty, I sent this message on 18/08/05 03:54 to the "Time Zone Watches" merchant, Sean Chen:

"Hello
The button (crown) has been disengaged from the axis of the watch. I tried to put it back but it does not hold up
Best regards
Jean-Michel LEGRAND ":

I have had NO answer to date.
Can you please help activate the warranty? Thank you.

My best regards,
Jean-michel LEGRAND

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Update by jleg7777
Aug 13, 2018 10:38 am EDT

The merchant "time zone watching" is hosted by Aliexpress

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AliExpress Customer Service. Initial AliExpress complaints should be directed to their team directly. You can find contact details for AliExpress above.

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