AliExpress
reviews and complaints

Order number: [protected](Current order)

I placed an order for this item in November 2018 and we are now in April 2019 and till date I have received the item. I have sent so many messages to the seller asking for an update but no one is bothered to even respond to my messages which is very frustrating. I even asked them to refund my money of CAD1.77 but the seller has not even done that.

See attached all correspondence with the seller and how there has been no response or update from them.

Appreciate if you could please intervene and help sort this issue and please get me back my refund.

I have attached all the correspondences I have tried to send to the seller with no response from his end - please help

Hope to hear a positive response soon.

Thanks

Kind regards
Sophia Fiona Fernandes

This company agree with a refund. They pay me allready 50% if i stop the dispute first.
The rest amount they will send if i give them a 5 star feedback.
But i can't anymore give any feedback after 30 days.
These reseller refuse to pay my money back.
Who can help me?

Email from them:
Hello friend,
Thank you for your attention.
We will send you part amount right now.
Please kindly give us 5star rating and feedback for our product.
Thank you very much for your cooperation, we will send you the rest amount after confirmation.
Best regards,
Claire

Hi dear friend,
Thanks for your message.

If you receive our product, we appreciate you confirm order shipment and give us a 5star rating and positive feedback.
Thank you very much for your support.

After order shipment and payment confirmed, we will send you the money soon.
Thanks and Best regards,
Claire

Hi
I bought a tablet form aliexpress : store name: chuwi official store : order id: [protected] on 13 oct 2018. This item was faulty on delivery so I contacted the seller through aliexpress and he asked for it to be returned for repair. I returned it by registered post and he acknowledged receipt. He has stated he has returned it unregistered post but I have not yet received it.
Please read all message relating to this purchase between myself and the seller.
Humble regards,
David

Order i d [protected]
Tracking i d RB723500485SG
Status Delivery failed
I have placed the order of this item last month but I did not receive the items upto now Nobody has even try to call for delivery and they have update the status delivery failed I have given my contact number also in my address info kindly pls check the current status

Thanks
Kirti Talwar
+233-[protected]

Dear Aliexpress Team,

The seller is purposely playing the game with me and with Ali Express.
1. Seller provided the adreess and contact number, but me and currier guy can never call through the number, she is dam liar;
2. Seller never pick up the phone call from currier, I keep message and remind her to receive the goods, finally she contact the currier, but she informed currier first come for collection personally, second she requested currier to change delivery location, I don't even know what is the hell she trying to do
3. I do beg Ali Express to read each every message we had, and also the currier status, I am tracking everyday, keep reminding, she never response, never receive the goods
4. I kindly request the double payment the seller have to pay me, it is not only the goods, not only for damaged my wedding, also for emotion damage.

I am not able to upload the evidence and also the comments, I tried, but no place let me to do it.

Looking forward to your response.
Best Regards,
Buyer - Ella
[protected]
ella.[protected]@qq.com

Hi There

Dear sir/Madam

I simply oredered an item from aliexpress, Where i have been buying items for a number off years now.
A few months ago i ordered a item from Aliexpress which was quite expensive but as i have been buying for some years without any problems i did not have any reason to worry, But i was wrong, Very wrong.
This is the item i oredered.
Order Number:
[protected]
Status:
The seller has shipped your order
Reminder:
Your order should arrive within 20-40 Days, Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
1. If your order does not arrive on 2019-04-13, you can apply for a refund by opening a dispute.
2. To extend the Buyer Protection for this order, please click here .
Select All Product Details Product Status Options

Global Rom Huawe Honor 8X 6.5'' full Screen OTA update Smartphone not 8x max Mobile phone Android 8.1 Octa Core fingerprint ID
Properties: Bundle Standard with gifts ; Color 4g64 Blue global rom
(Will Vast)

This item has been returned to seller by shipping company, I have waited more than 60 days and i have not recieved a refund, I did not feel wirried because Aliexpress has Buyers Protection, So why if i am protected have i not recieved my refund.
I opened a dispute but have no answer.
So i am asking for your help because i do not want this problem to put me off from future buying.

Order ID: [protected]
Order time: 10:06 Feb. 02 2019
Tracking number: RB698433115SG
Logistics company: AliExpress Standard Shipping
Shipment time: 2019-02-11 23:56:04
Shop name: hongkong willvast Store
Buyers address : 25 DRYDEN STREET PADIHAM, Lancashire, England, United Kingdom

Global Rom Huawe Honor 8X 6.5'' full Screen OTA update Smartphone not 8x max Mobile phone Android 8.1 Octa Core fingerprint ID
Price:
US $204.72 / piece
Bundle:
Standard with gifts
Color:
4g64 Blue global rom
Seller Guarantees:
ships out within 7 business days
On-time Delivery 60 days
This is a snapshot of the product taken when the order was placed.View current product

Please Please Help . I have proven that this item has not been delivered and has been returned to seller by shipping company as stated in trackin information
This dispute should be concluded and i should be protected.
Please help to close this problem with lawful refund back to me the customer.
If Aliexpress can protect the buyer. I paid alot of money for this item but i am good customer for long time this is not good for me and aliexpress reputation.
Respectfully
Mr Don Taylor

I have ordered Samsung msata SSD 250 GB from AliExpress against Order No. [protected] from Maker Digital franchise Store but unfortunately the SSD received is Defected and Damaged, I approach seller for this issue and seller agreed and told to open dispute with logistic Problem for full refund without Returning Goods but it's by AliExpress Shipping method, when I told it's handled by AliExpress because of AliExpress shipping method than seller gave me another option open dispute that I no longer need the product with refund only and I'll accept, when I open dispute than seller change from his commitment and told to open dispute return and refund with I no longer need the product, than I came to know seller is a fraud, liar and untrustworthy person. After requesting a seller alot, seller didn't co-operate. After begging, seller agreed for partial return shipping charges but the return shipping charges are high from India even though I agree than seller changes from his own statement and told that after receiving defected damaged SSD than I'll (Seller) refund money, partial shipping cost and product cost, everytime change from his words. So it's not possible to trust this seller who always change from his own commitment, if I'll send the product back to seller by spending full shipping cost and if seller create any problem after receiving it than I'll loose Shipping cost as well as product cost, this is not reliable seller and I want to be safe. Seems seller has send me defected damaged SSD intentionally and trying to cheat me and not cooperating now, really a greedy seller.
Than the dispute is escalate to AliExpress judgement team and AliExpress team found the reason valid as per evidence submitted and gave proposal Refund only USD 60.74 without Returning the goods and I accept it and after 3 days they change from there own proposal and give final judgement return goods and refund. I think it's my biggest mistake of trusting AliExpress and purchase but who know AliExpress support there Chinese seller because of Chinese website and encourage there Chinese sellers to cheat customers and do fraud.
Not AliExpress and not AliExpress seller stick to there own words, commitment, they both are liar, unprofessional, not reliable. They only destroying reputed name of AliExpress by cheating customers, seems customer is not at all important for them. AliExpress should treat both buyer and seller equally but they are only supporting Chinese seller, it's really a shame on there services. Like this customer will loose there trust on AliExpress and stop purchasing.
It's none where my fault even though I cooperate and give valid evidence even though they support there Chinese community. Hope they take this matter seriously and review this case again and do proper judgement and stick to there proposal as a genuine and trustworthy website.
I don't want to loose my money because it's none where my fault, I want to be in safe hands.
Please help me
Otherwise I have to approach Credit Card Company to Charge Back my amount.
I request you please cooperate and do justice
Awaiting for your early and positive reply
My login ID on AliExpress: [protected]@gmail.com
Thanks

I bought a watch on ali express order number:[protected]

i am in South Africa and my address says South Africa, but when i track the product it was delieverd in Russia .

So i think you gave me wrong tracking number or scammed me because there is a difference between Russia and South Africa.
How can you ship my stuff to russia instead of South Africa.Please do something or return my money

if you check the images below you will see the reciever address is not where they ship the product to

On the 19th of march 2019 I stumbled upon a "Great" aliexpress sale and received cupons and stuff, wow.. so after I didn't buy from aliexpress for maybe two years because of their poor customer support, well it was a mistake... again..

I ordered the xiaomi air capsule earphones which in its original form, a great pair of earphones, the price was maybe $7 lower than the local xiaomi shop but what I received in the mail was not worth even 1 cent, a clearly fake, terrible build quality, sound comes out so low and the sound is really bad (In the dispute they complained that I did not make a video of the bad sound.. ridicules!)tinny/midi dominant that gives a very cheap feeling to it, I took it to the shop to discover that it should have come in an original carton box and should look totally different in build quality and I already knew that the original has a very good sound (I ended up buying a pair from the local xiaomi shop and I love it).

What we see here is Fraud! a seller being advertised by aliexpress sends garbage to the customer and then you need to open a dispute and wait and waste your time so people just give up and that way they are sending you counterfeit or defective products and then in the dispute they offer you half the price!
SO YOU PAY FOR A NON USABLE FAKE GARBAGE but just half the price so they feel like they resolved it, don't buy there, other platforms are better and take care of you, I like ebay, banggood, geekbuy because they respect their customers and assure that we are safe, I don't feel safe with Aliexpress!

Oh, the xiaomi shop confirmed that this is not a genuine item but Aliexpress said that the seller showed them proof that it is original haha (look at the photos).

I would like to say to Aliexpress: When someone received an open packages with a broken item, this is fraud and offering me to send it back to the seller on my expense (Which cost more then the whole deal) shows that you are just motivating your sellers to drop their garbage that worth nothing for half the price of an original.

I will never but from Aliexpress and AliBaba no more, that was one chance too many, you can keep our money but we will make sure that everyone knows that you are a sellers market promoting fraud and garbage dumping.

I'm still waiting for maybe 20 parcels from them (got carried away haha) but after that I will close my account.

Lives and learns !

I bought 9 palettes during the last big sale, several weeks ago. The order number is [protected]. They were at a good price during this sale.

The seller then wrote me that it was no longer in stock and that I should cancel the order. Rather than do this I extended to processing time two months hoping to eventually get the palettes.

I have seen that since then the palette has been back in stock, available for purchase (of course for a higher price now) but the seller again sent me a message that it was not available and that I should again cancel the purchase.

I have since written a private message to him saying I wish to have the palettes.

He/she has not gotten back to me.

I have the impression that this seller does not want to give me the palettes at the sale price and wants to back out of that sale "contract".

I would like the store to send me the palettes as promised as I have paid for them in good faith.

Thank you for your help.
Soo Rubbia

Hi. While placing 16 orders here, I gave my new address of Muscat, Oman. I did not mention Pakistan in any order but all orders are shipped to Pakistan. This is a system error at your side. Please and refund my money as I will not receive any item now because of this bug. I

In most of the orders, the system does not show country of shipment of Pakistan but the supplier is getting the country of destination of Pakistan

The tracking numbers are:

UR328589157CN
RB732670978SG
RP523512752CN
RP523511791CN
RP523673817CN
UR326503771CN
UR346825271CN
UR325750666CN
UR332349379CN
RP524386097CN
UR342919968CN
UR326353119CN
RP526809108CN
UR327076187CN
UR324870659CN
UR326262846CN

HI There,

This is in regards to the order which I bought last year order number -[protected](Current order) and it has 1 yr warranty period, , I have been advised the seller that the phone doesn't work well the day since I bought, ,

and I asked him some solution and he arranged to refund me some amount to repair the phone but I haven't received any or after that seller didn't even reply to any of my messages.. and I paid him NZ$ 178.73 .please give me a refund not really happy with the product and poor service, , I have attached chat details for your perusal,

Tracking Number: LH333094406CN

This Package was apparently delivered and no signature required.
I have not received this Package.
How can a package be send with a US $ 180.00 dollars value and not requiring a signature?
Australia Post is looking in to this but have not much hope.
Do I get the Goods replaced by this Company?

Regards

Juergen Cyrulla

I bought seagate from this store in aliexpress. About 10 days ago the external hdd suddenly stopped working! Its been less than 5 months since i received it.

The moral of the story is that, i tried contacting seagate to exchange 1 to 1.

They comply and trying to assist me for it due to the warranty. I am allowed to exchange to 1 to 1.

They suggested me to recover the data first. So i did go to data recovery center as suggested by seagate. I have all the emaol conversations.
So at the data recovery center, They opened up the seagate 1tb casing.

To our surprise, the CASING is seagate but the hdd inside is TOSHIBA!

Its a fraud and its fake! I need your help to resolve this matter.

Hello,

I bought a new Xiaomi Red Mi Note 5 and I received it with the not original MIUI operative system. I thought this was not a big issue but in one of the updates the mobile just got into reboot mode and it got stock in the menu just saying the new update cannot be installed in this devise. The phone supose to be brand new with the proper operative system working correctly and now it is just blocked and useless. I would like to know who is dealing with this when the mobile is in garanty.
All happend because the mobile just tried to install the new version MIUI 10 but apparently if this is not original it cannot be installed. So my question is that I would like to know now who is responsable for this and how can I get any kind of solution with this issue.
Please let me

The reference number is [protected]
Shop where I bought it: : Hong Kong Goldway

This is not my phone but just to show you the problem I got.
The picture is exactly where the phone has got blocked and any option is not working, it just resets and goes to the same menu.
Please let me know if you need further information about the phone.

Customer,

Please contact Ali service to check your refund
This is the link:

Order number:99374231175671status:closed reminder : we can't process your order at this time due to potential security reasons. All payments made (except fees and charges made to third parties) will be returned to your account. Please double check if any suspicious activity has occurred and try to place the order again.

Total amount for each payment is us $ 30.75
Our money still in aliexpress account
Please refund the second payment
Please check the attachment to see how many payment you charged me with one closed order.
Thanks
Ashraf

My name is lawal babatunde, a first time patronage to your company. I order for two wrist watch with different order id on 10 march, 2019 and payment is made successfully. On 25 march, 2019 I receive a message that delivery failed that I should contact my postal office.
In review to the problem (delivery failed problem) I expect my money to be refunded. My order id are: [protected]; [protected].
I plead the management to oversee my complain and contact me on +[protected] or email: [protected]@gmail.com.
Thank

My problem is simple.
1. If try to fix all you have is AVA, it does not work, there is no problem about Credit Card Expiry dates and will not let you enter a problem that is not on the list.

2. I purchase items regularily (my Grandchildren put items on wish list, then I purchase for them) and all I want is fix my card.

3 Fix my expiry date, how can that be so hard, you want me to purchase from you or not?

Dear AliExpress,
I would like to have a complain:I ordered a nike shoes but it I got a pair of left side. The man that I ordered from is not anwering me. I would like to know how it can be possible? I paid for a pair of normal nike shoes for running and I got an unusable staff with I cannot do anything. Please help in either got my money back or got the original nike running shoes that I can wear.

My name Is Kolawole Ayotunde

Address: 14, Alhaji Jimoh Adebiyi Street, Joyce b Road Ibadan NG Oyo 200252

Phone number: +[protected]

Order ID: [protected]

My tracking number is RM997540249CN

My order was sent to a wrong address and it has been delivered to a wrong person

AliExpress has closed the dispute page while I have not received my order