AliExpress

Your dispute resolution solely favours the seller
The item is defective
You ask me to send you a video of the watch problem. How stupid is that? It would mean taking a video of the watch whilst I was wearing it all day
The otter option was for me to pay to send the item back - its defective so I am not paying shipping. Also if I send it back I have already paid but there is no guarantee I will get my money back or a replacement watch
Aliexpress is a terrible seller focused business
You will be out of business without CUSTOMERS
look after customers FIRST not your terrible sellers

Coustumer: Janos_M_[protected]
[protected]@gmail.com

I have bought a Panlelo GPS in 25 January. They promised 5 days delivery from Germany. I have to wait until 02.April.I had to wait 65 days. The seller has many excuse, costume problem in Germany, wrong adress.. .
Finaly i received. After the firs day the GPS died. No sign. I asked the seller a new one or refund and I told him that a I send back. He was asking, videos, pictures from the GPS. but always vaitng with the answer 2-3 days. Finally, ( he was playing fort this reason ) the dispute time is over, and now he is not answering any letter.
It is not fair. I want my money back or a new one
Can you help me
Regards
Janos

Hi i am providing screenshot of my order no.
Supplier send me the bigger size in shoes and now not responding even he blocked me so i CAN'T open the disbute.He blocked me on the first day when i messeged that shoes are big.
I need my refund or supplier need to pay for shipping for return bcs i already spent and its supplier fault.
I send the proof that size is big but he is keep ignoring pls check in messages with supplier..TOTALLY DISAPPOINTED

I ordered a BMW car mat set from the above seller on aliexpress. Order Id [protected]
They sent me a car mat set for a left hand drive car. In the UK cars are right hand drive. This item does not fit my car so therefore is not fit for purpose. They have sent the wrong item to me. They want me to send this back for a refund. It will cost me £65 to send this back. The item only cost £87. Therefore I will only receive £22 difference. I don't think this is good service. O believe that the seller should pay the shipping fees back not myself. I have until the 25th April to provide them with a tracking number. Please advise as they are not replying to messages.
Thank you
Daniel.

Do not buy phones with Mediapad Tablet Store, Aliexpress

The phone was SIM locked and can be used only in China. The seller told me it was unlocked until I checked with Huawei Company and found that it was both locked and expired for a year ago. I was fooled to accept to return the phone. The seller gave me the instructions how to send it back, what to write on parcel description without knowing that it was impossible to send the phone back by simply registered air-mail to China due to scanning test. It was ashamed to admit with the post officers when finally the phone bounced back from airport to the original post office.

I think the seller knew that I just couldn't send it back in economy way in the promising time.

A flat, ribbon-cable broke on my video camera. I was happy to see that Ali Express claimed to have that specific item. I ordered it, providing my credit card info and the order was accepted.

On 14 April, 2019, Ali Express emailed me : "Your order was shipped."
Since it was a small item I was reassured by the idea that the item would arrive fairly soon - despite the fact that it was being shipped from China.

On 21 April, Ali Express emailed: "Your order was cancelled, due to non-payment."

1. A week after shipping my order, it was cancelled?
2. Ali Express waits one week after shipping an order to verify the payment?

After reading many reviews, my experience with Ali Express seems common. Mistakes happen, but careless mistakes which require blatant conflicts in logic and facts are referred to progressive countries as "lies". That goes for governments also!

On 19 April I placed an order with Xphone Store and then they messaged that they cannot ship with the selected method but they refused to accept that as a reason for cancellation and forced me to choose other reasons to get my money back. he first lied and says he cannot ship to my country but in the reviews on that ad he has shipped to South Africa before. I would like him to remove the false information on his ad that says he can ship with standard Aliexpress shipping when he refuses to ship with that method. Order ID: [protected], Order time: 13:20 Apr. 19 2019

message from seller: Dear friend,

Sorry, this phone can not sent to you country, pls choose the "other reasons"to cancel this order, that i can refund you very fast!

Sachi

and in the attachments is a screen shot from the ad that he has sent to South Africa with that shipping method before.

Dear sir,

I feel really unhappy to write this email. I had placed order for rc200 universal remote controller (replacement for tcl smart tv) (order no.: [protected]) on 18th feb, 2019. After a long time of around 30-40 days I had received the item. But it was shocking to me that universal remote bn59-00865a is delivered to me instead of rc 200 and the dispute also closed without confirmation and the customer care "ada zhou" keep asking me for some or other things, some time asking for the problem what I am facing with the delivered unit, some time asking to send video, etc.

At the end, I strongly ask to deliver me the item rc200 which I ordered. I had attached pic of delivered item as well as the video shared with the customer care.

Regards,
Ahsan ahmed
M: +974 - [protected]

I have placed an order on March 21 2019 for a jacket that I still have not received. I have messaged them before it had been shipped as to when it will be and they count ones to tell me to wait 3-7 days in which I did. I message them once again after it had not been shipped still. Once it was shipped they said the expected date of delivery was April 16th and I still haven't seen it. They asked me to wait 20-30 days which I have been patiently waiting already. I'm so upset and disappointed with the communication of this company. I messaged them asking that I be reimbursed for my time wasted as well as to receive the jacket. They replied with no acknowledgement of my frustration and no compensation for the time being wasted. They didn't seem to care about my issues or frustration with the packages not being received. I would like to be reimbursed as well as receive my jacket.

Thanks Esther Bentley

I did not received the dress from the seller, I asked the seller to extend the buyer protection until I can open the dispute after my account reactivated. But the seller just keep telling to open the dispute by myself. I knew some Aliexpress will cheat on seller but I always believe on Aliexpress services. However, because most products are poor quality and then I open dispute too often, Aliexpress lock my account and did not allow to open dispute anymore. I talked with the Aliexpress agents and summited the appeal reports three times in last month, but Aliexpress still not solve my problems. I feel depressed of Aliexpress. I had recommend Aliexpress to my friends before, now I am so regret of it. I think I will never gonna buy on Aliexpress anymore because they did not allow me to tell the truth of the products.
The product Order ID: [protected].

I shop for USB Rechargeable Blender Mixer 380ml Portable Mini Juicer Juice Machine Smoothie Maker Household Small Juice Extractor New Drop in January 2019. I was later told the shipment is canceled but I will pay additional $0.01 to reship again which I did. Again I saw the item is cancelled again. Since the first time I can't open a despute cos time elapsed the item is $18.41 including shipping. I wrote the store still no reply and when I open a dispute is on my for the refund of $0.01 that I will be given.
Please I don't want the item I just need a refund.

Hi,

I am writing this as I have encountered some distressing experience from Ali Express.

My account information is as follows:
Email: [protected]@gmail.com

I recently purchased an item on Ali Express on 8th April 2019, Order number [protected]. I later discovered that the item was canceled by Ali Express. Upon checking my credit card statement, I discovered that the amount refunded to me was less that what I had initially paid. Please find attached the screenshot of my actual credit card statement.

On 19th April 2019, I used the Chat feature under Customer Service in the Ali Express webpage to lodge a complaint. I spoke first to consultant Hanz. After some time, the chat was abruptly terminated. I was then connected to Veronica, and after just a while, it was terminated too.

In my third attempt, I was connected to Rodelio. After consulting with her supervisor, she informed me that the difference in amount that I had paid (RM 1465.94) and the amount I received (RM 1417.32) were bank charges. I had to bear the responsibility to coordinate with the bank if I wanted those fees refunded. She could not assist me further on this matter. My requests for a contact number or email address to escalate this matter were declined.

I felt very frustrated, disappointed and distressed. I had trusted Ali Express when I purchased an item through the app. I had planned to make many more purchases through Ali Express but am now very concerned that the orders may be arbitrarily canceled, and that I would still be charged for unknown bank fees. Furthermore, Customer Service made it clear to me that nothing could be done when I sought their help.

I believe this is not what Ali Express wants for its customers, and that is why I am taking the effort to write this complaint. I hope my request for the correct refund for the item I did not receive is reasonable.

Thank you,
Dylan.

I made an order for this product since last year and up till now April 2019.

It hasn't gotten to the nearest post office.

I have been going to The nearest post office for the past couple of months and still nothing.

I have tried messaging the seller and still they do not respond to me.

Here's the tracking number
UN539981342CN

I do not know how to go about this

Please help if the seller can resend it probably refund thank you.

I purchased a pair of trainers from zyysport store order number [protected] on the 27.03.2019 then I was informed that they had been lost by the shipping company. I was then issued with a new tracking number pr023050994yp and told that they would send me a identical pair like the one's I ordered that was over two weeks ago and they are not showing up on any of the tracking sites. When I wrote to them that they had already looked after me but when I checked to see what they were talking about I couldn't find anything. When I wrote to them I informed them that I had purchased the trainers for my wife to be to wear when we go on holiday after our wedding in two weeks or so and asked if they could be shipped by dhl.. Fedex or ems or some courier company like that so we could get them in time for the honeymoon to make up for what happened.
Sincerely yours
Austin taite

Order number: [protected](Current order)

I placed an order for this item in November 2018 and we are now in April 2019 and till date I have received the item. I have sent so many messages to the seller asking for an update but no one is bothered to even respond to my messages which is very frustrating. I even asked them to refund my money of CAD1.77 but the seller has not even done that.

See attached all correspondence with the seller and how there has been no response or update from them.

Appreciate if you could please intervene and help sort this issue and please get me back my refund.

I have attached all the correspondences I have tried to send to the seller with no response from his end - please help

Hope to hear a positive response soon.

Thanks

Kind regards
Sophia Fiona Fernandes

This company agree with a refund. They pay me allready 50% if i stop the dispute first.
The rest amount they will send if i give them a 5 star feedback.
But i can't anymore give any feedback after 30 days.
These reseller refuse to pay my money back.
Who can help me?

Email from them:
Hello friend,
Thank you for your attention.
We will send you part amount right now.
Please kindly give us 5star rating and feedback for our product.
Thank you very much for your cooperation, we will send you the rest amount after confirmation.
Best regards,
Claire

Hi dear friend,
Thanks for your message.

If you receive our product, we appreciate you confirm order shipment and give us a 5star rating and positive feedback.
Thank you very much for your support.

After order shipment and payment confirmed, we will send you the money soon.
Thanks and Best regards,
Claire

Hi
I bought a tablet form aliexpress : store name: chuwi official store : order id: [protected] on 13 oct 2018. This item was faulty on delivery so I contacted the seller through aliexpress and he asked for it to be returned for repair. I returned it by registered post and he acknowledged receipt. He has stated he has returned it unregistered post but I have not yet received it.
Please read all message relating to this purchase between myself and the seller.
Humble regards,
David

Order i d [protected]
Tracking i d RB723500485SG
Status Delivery failed
I have placed the order of this item last month but I did not receive the items upto now Nobody has even try to call for delivery and they have update the status delivery failed I have given my contact number also in my address info kindly pls check the current status

Thanks
Kirti Talwar
+233-[protected]

Dear Aliexpress Team,

The seller is purposely playing the game with me and with Ali Express.
1. Seller provided the adreess and contact number, but me and currier guy can never call through the number, she is dam liar;
2. Seller never pick up the phone call from currier, I keep message and remind her to receive the goods, finally she contact the currier, but she informed currier first come for collection personally, second she requested currier to change delivery location, I don't even know what is the hell she trying to do
3. I do beg Ali Express to read each every message we had, and also the currier status, I am tracking everyday, keep reminding, she never response, never receive the goods
4. I kindly request the double payment the seller have to pay me, it is not only the goods, not only for damaged my wedding, also for emotion damage.

I am not able to upload the evidence and also the comments, I tried, but no place let me to do it.

Looking forward to your response.
Best Regards,
Buyer - Ella
[protected]
ella.[protected]@qq.com

Hi There

Dear sir/Madam

I simply oredered an item from aliexpress, Where i have been buying items for a number off years now.
A few months ago i ordered a item from Aliexpress which was quite expensive but as i have been buying for some years without any problems i did not have any reason to worry, But i was wrong, Very wrong.
This is the item i oredered.
Order Number:
[protected]
Status:
The seller has shipped your order
Reminder:
Your order should arrive within 20-40 Days, Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
1. If your order does not arrive on 2019-04-13, you can apply for a refund by opening a dispute.
2. To extend the Buyer Protection for this order, please click here .
Select All Product Details Product Status Options

Global Rom Huawe Honor 8X 6.5'' full Screen OTA update Smartphone not 8x max Mobile phone Android 8.1 Octa Core fingerprint ID
Properties: Bundle Standard with gifts ; Color 4g64 Blue global rom
(Will Vast)

This item has been returned to seller by shipping company, I have waited more than 60 days and i have not recieved a refund, I did not feel wirried because Aliexpress has Buyers Protection, So why if i am protected have i not recieved my refund.
I opened a dispute but have no answer.
So i am asking for your help because i do not want this problem to put me off from future buying.

Order ID: [protected]
Order time: 10:06 Feb. 02 2019
Tracking number: RB698433115SG
Logistics company: AliExpress Standard Shipping
Shipment time: 2019-02-11 23:56:04
Shop name: hongkong willvast Store
Buyers address : 25 DRYDEN STREET PADIHAM, Lancashire, England, United Kingdom

Global Rom Huawe Honor 8X 6.5'' full Screen OTA update Smartphone not 8x max Mobile phone Android 8.1 Octa Core fingerprint ID
Price:
US $204.72 / piece
Bundle:
Standard with gifts
Color:
4g64 Blue global rom
Seller Guarantees:
ships out within 7 business days
On-time Delivery 60 days
This is a snapshot of the product taken when the order was placed.View current product

Please Please Help . I have proven that this item has not been delivered and has been returned to seller by shipping company as stated in trackin information
This dispute should be concluded and i should be protected.
Please help to close this problem with lawful refund back to me the customer.
If Aliexpress can protect the buyer. I paid alot of money for this item but i am good customer for long time this is not good for me and aliexpress reputation.
Respectfully
Mr Don Taylor