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Aldi Customer Service Phone, Email, Contacts

Aldi
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1.4 287 Reviews 267 Complaints
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Aldi complaints 267

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S
11:55 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been shopping at Aldi in Salem, New Hampshire for years now, and until recently I have been extremely happy with them. Due to the coin shortage, they have put up signs asking customers to provide exact change or use alternate payment. I always purchase with cash and do not use a debit card, and make every effort to provide either exact change when...

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10:38 am EST
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Aldi Southern grove dry roasted peanuts

I've had two containers of Southern Grove Dry Roasted Peanuts (unsalted) lately and they both have a strange smell. I transferred them to another plastic container to see where the smell was coming from and it was definitely from the nuts. They taste OK, but I'm throwing out the rest. They were purchased at Aldis stores in the Pittsburgh area.

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G
3:35 pm EDT

Aldi Not giving customers change shortage of change

Went shopping 10/10 /20 noticed the cashier explanation to the customer in front of me that he had no change to give her, I noticed that he did .I proceeded to check out and he told me that he had no change. I informed him that I am not leaving the store without it.receipt # 9416/460/159/004/012
The cashier was Scott this problem has been going on for months and was wondering the amount of change people have not received because of this

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10:55 pm EDT

Aldi Sundae shoppe strawberry frozen fruit bar

ALDI INCIDENT REPORT

5/31/2020

Consumed a Sundae Shoppe Strawberry Frozen Fruit Bar with a strong pungent salty and bitter taste. Developed a severe headache and abdominal cramps. Immediately contacted Poison Control who advised I take a trip to the ER and was diagnosed with Gastroenteritis / Acute Food Poisoning.

Followed up with primary doctor who referred me to a Gastroenterologist because blood test that showed inflammation and due to prolonged headaches, abdominal cramps/burning, diarrhea, constipation, dry mouth, loss of appetite, thirst, hunger, tiredness, irritability, loss of taste and a boil.

Reported incident to Aldi who sent me a $3 gift card for the purchase of 6 boxes and referred me to the manufacturer for compensation. Spoke with the manufacturer who diverted me back to Aldi.

7/2/2020
Findings: Ulcerative Colitis / Toxic Gastritis due to ingestion of a corrosive substance such as a strong acid or poison.

7/7/2020
My life has been turned upside down as I continue to suffer daily. Daily symptoms: Swollen abdomen, gas, bloating, constipation, thirst, loss of taste, loss of appetite, hunger, headaches, body aches. I am limited on what I can eat or drink and on top of that still can't taste anything.

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Update by Mz.Dyzihre Music
Jul 09, 2020 9:03 pm EDT

Follow up from colonoscopy 6/2/2020 revealed that I have H Pylori from contaminated food or water. I have to take a cocktail of antibiotics and a stomach medicine to coat my stomach.

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A
9:46 pm EDT

Aldi Return for papaya

I purchased a papaya and it did not ripen after one week do I took it back. The store manager would not honor the aldi double return of refunding money plus a free replacement. He mentioned due to covid19, he wasn't allowed to do both.
Corporate. Is this current policy?

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R
2:06 pm EDT

Aldi Lack of covid 19 adherence in check out lanes

Aldi in Pickerington, Ohio does not have the check out lanes marked per the State of Ohio distance rule. I asked the customer in back of me to step back a little and she was not nice in her response to me. I said to the check out clerk that the lane was not marked and she indicated that they were marked but probably came up due to...

Please have the lanes marked so that negative customer interaction is minimal. I love shopping at Aldi stores but please follow the State guidelines during this Covid 19 pandemic.

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U
5:05 pm EDT

Aldi Layout

The aisles are too close together, the doors are on the wrong side as in the exit door is on the left and the entrance door is on the right, the tinned fruit should be with the rest of the tinned fruit, all the frozen stuff is random and the staff throw your shopping and expect you to pack it quickly.

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5:23 pm EDT
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Aldi My debit card (my checking account) was charged 100.00 for cash return

I live and frequent the Aldi's in Staunton VA. Today a clerk cleaned the Debit/Credit card machine while my Debit card was inserted, in the middle of my transaction. My Debit card (my checking account) was charged 100.00 for cash return. I, in no way wanted or needed this to happen!

After this my checking account went into overdraft charging a fee of 25 dollars! When I got upset about the issue I was put out in front of check out lines and "dealt" with quickly and harshly by the person who represented herself as the store manager. Instead of taking me aside! In front of everyone there! I looked like the criminal!

She proceeded to produce 100 dollars in cash. I am a nurse. I did not want to touch anything not sanitize. I could spread this pandemic virus to the elderly I work with! I refused! Of course making me look like the bad guy. Good move on her part! She said she could do nothing else, then proceeded to hand me her personal phone. Again, unsanitized. She told me to talk to her district manager on that phone!

I'm telling you, if I get Covid19 (corononavirus) spread in my facility, after I possibly get put out of work, you are to blame!

POOR customer service. Not only do I have to deal with shame, I might just possibly be a link now in this infection. She purposely looked put out to make me look bad!

And at the very least deal with the repercussions to my personal finances! Which to me is a valid concern.

Aldi's...do you not train your staff and manager!

I am very well alert and aware that grocery workers are front staff. So am I!

Stop shuffling your customers like cattle!

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5:35 pm EDT

Aldi Went yesterday shopping for seniors hour letting anyone in filthy hardly anyone wearing masks i'm scared what a joke

Went shopping yesterday at the Aldi's in Melrose Park Illinois letting anyone in for seniors filthy people standing next to the cartalking on cell phones what a joke not practicing safety at all not concerned about others at all people stocking the meat counter no masks at all real concern for others first time I've been out of the house in a month if I get sick I'll know where I got it

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K
12:59 pm EDT

Aldi Too many people in your aldi store whitstable today

Shopping in the Whitstable Store in Kent today was a scary nightmare.
The assistant on the door at 8.45am 8th April 2020, was just letting in too many people the store was packed out with customers, making
it impossible to keep a distance between customers. After coming out i
was quite frightened by the whole experience. I just cannot take that chance
anymore, you do not seem to care about your customers safety and the government guide line about keeping distance between people in your stores with the rampant corona virus danger

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J
9:49 am EDT
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Aldi Crowded shopping. Too many people

Went shopping today to pick up essentials. There was a security guard on the front door, letting people in. When we got into the store it was jam packed. We are all meant to be keeping our distance and there was pallets everywhere and crowds of people in gangs. It is not acceptable. From an angry customer. Jennie Shaw

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6:17 pm EDT

Aldi Dangerous can

The very first thing that happens everytime is the key will not turn the strip of metal and the entire thing snaps off. Now we have to get out pliers, screwdrivers and knives to try and open the can. Not only do we come close to cutting off a finger (either by the tools or peeling sharp metal of the can) but now the meat has small shards of metal and it cannot be eaten, even by my dog! The square can makes it impossible to use a can opener (we tried).
This can design has been around for 100 years, I think its time to come up with new packaging. A peel off top like spam would be wonderful! Thank you for letting me vent!

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K
7:22 pm EST
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Aldi Cocktail peanuts with sea salt

When I got close to the bottom of the can I noticed a lot more oil than usual. So I decided to take the peanuts out, dry them with a paper towel & put them into a new can. I found a small nail under the peanuts laying on the bottom of the can. My 3 year old grandson likes to tip the can up and drop the nuts into his mouth. Thank God he didn't swallow this nail! Someone is responsible for this. I have 4 photos of the outside & inside of the can.

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11:54 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

store#54 74 Pershing Dr. Derby, CT cashier: Elijah The cashier wouldn't allow me to use the carriage to place my food in my bags rushed to get my food out before I could finish paying to cause the next customer's food to be combined with mine and was rude about it. I couldn't file a complaint with the store manager because I was running late for work

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M
3:09 pm EST
Featured review
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My husband and I went to your Aldi store on Dr 19 in Spring Hill, Florida today, January 8th, the start of your sale. We went for four particular items in your circular: Cauliflower Gorilla Chips, Beatles ground beef, Loma Linda Plant based meal and definitions with cauliflower. Not only could we not find any of these items, we could not find a single...

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7:01 pm EST
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I regularly buy my paper towel at Aldi in Stroudsburg, Pennsylvania. Until now, I haven't noticed any smell on clean paper towels. The last time I did my shopping on December 10, 2019, and that was the first time I purchased smelly paper towels. The towel smells like junk food, similar to salty cheese-doodles. It's disgusting. Sometimes we don't know what...

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Y
8:10 am EST

Aldi friendly farms almond chocolate milk

I've been purchasing this chocolate milk for sometime now. Usually has a nice rich taste to it!
I purchased two half-gallon containers the week of December 1. I was not satisfied with the taste. It was bitter and quite frankly, tasted as if it was past expiration!
It tasted terrible and not its normal flavor. We will most likely throw it out because it taste so bad. Asking for a refund for these items.

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5:15 am EST

Aldi ceiling fan

I purchased a ceiling fan from Aldi more than a month ago and still waiting for installation. I've booked the electrician twice online and spoke to their customer service twice. I received a phone call a couple of weeks ago and was promised my fan would be booked in by Friday 8/11/19. Fan is still sitting in the box on my patio table. WHEN WILL I GET THIS BLOODY FAN INSTALLED?

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10:01 am EST
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Aldi oven roasted lunch mate sliced turkey for sandwiches

This is the second time I have purchased this lunch meat and 2 times it has had little magggott paracite looking things on it and the smell is horable almost like if something has died in the packag the date is good I just purchased this package it's posted good until dec 20/2019 today's dates is 11/11/2019 I purchased 11/8/2019 and had need frozen since I bought it

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1:58 pm EST

Aldi livegfree gluten free cornbread mix upc [protected]

Dear Sir/Madam:

Please be advised I found a foreign substance inside one of the box mixes. Fortunately, I found it before preparing the product for consumption. The substance was "black foam rubber".

Be aware that I will continue to purchase your products and shop at Aldi, as I am a regular customer and love your store.

But, with that said it was a bit concerning to find this foreign material inside a sealed box.

If you should require any additional details or information, I can be reached for further information.

Respectfully,
Marilyn J. Jelcin
4343 Pierce Drive
Shelby Township, MI 48316
H: 248.608.8874
C: 586.255.8686

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About Aldi

Aldi is a global discount supermarket chain that was founded in Germany in 1913. The company has since expanded to over 10,000 stores in 20 countries, including the United States, Australia, and the United Kingdom. Aldi is known for its no-frills approach to grocery shopping, offering customers high-quality products at low prices.

One of Aldi's key strategies is its focus on private label products. The company sources its products directly from manufacturers, cutting out the middleman and passing on the savings to customers. This allows Aldi to offer a wide range of products at prices that are often significantly lower than those of its competitors.

In addition to its private label products, Aldi also offers a selection of branded products. However, the company is highly selective about the brands it carries, choosing only those that meet its strict quality standards. This approach has helped Aldi build a reputation for offering high-quality products at affordable prices.

Another key aspect of Aldi's business model is its focus on efficiency. The company operates with a lean staffing model, with stores typically staffed by just a handful of employees. This allows Aldi to keep its overhead costs low, which in turn allows the company to offer lower prices to customers.

Aldi is also known for its unique shopping experience. The company's stores are designed to be simple and easy to navigate, with products displayed in their shipping boxes rather than on shelves. This approach helps to keep costs low, as it eliminates the need for expensive shelving and display units.

Overall, Aldi has built a successful business by focusing on quality, efficiency, and affordability. The company's no-frills approach to grocery shopping has resonated with customers around the world, making Aldi one of the most successful supermarket chains in the world.

Aldi Customer Reviews Overview

Aldi is a popular grocery store chain that has been receiving positive reviews from customers. One of the most notable features of Aldi is its affordable prices. Customers appreciate the low prices and the quality of the products. The store also offers a wide range of products, including fresh produce, meat, dairy, and bakery items.

Another positive aspect of Aldi is its efficient and speedy checkout process. Customers have reported that the checkout lines move quickly, which is a big plus for busy shoppers. Additionally, the store has a user-friendly website that allows customers to easily find products and place orders online.

Aldi's customer service has also received praise from customers. The staff is friendly and helpful, and they are always willing to assist customers with any questions or concerns. The store also offers a satisfaction guarantee, which gives customers peace of mind when making purchases.

Overall, Aldi is a great option for customers who are looking for affordable and high-quality groceries. With its wide range of products, efficient checkout process, and excellent customer service, it's no wonder that Aldi has received positive reviews from customers.
How to file a complaint about Aldi?

Here is a guide on how to file a complaint against Aldi on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Aldi in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Aldi. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Aldi on ComplaintsBoard.com.

Overview of Aldi complaint handling

Aldi reviews first appeared on Complaints Board on Dec 28, 2007. The latest review Mixed Experiences at Aldi: A Shopper's Perspective was posted on Mar 31, 2024. The latest complaint Cattleman's Ranch bacon wrapped chuck tenderloin was resolved on Nov 09, 2021. Aldi has an average consumer rating of 1 stars from 287 reviews. Aldi has resolved 20 complaints.
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  1. Aldi contacts

  2. Aldi phone numbers
    1800 991 828
    1800 991 828
    Click up if you have successfully reached Aldi by calling 1800 991 828 phone number 11 11 users reported that they have successfully reached Aldi by calling 1800 991 828 phone number Click up if you have UNsuccessfully reached Aldi by calling 1800 991 828 phone number 7 7 users reported that they have UNsuccessfully reached Aldi by calling 1800 991 828 phone number
    22%
    Confidence score
    Ireland
    132 534
    132 534
    Click up if you have successfully reached Aldi by calling 132 534 phone number 6 6 users reported that they have successfully reached Aldi by calling 132 534 phone number Click up if you have UNsuccessfully reached Aldi by calling 132 534 phone number 4 4 users reported that they have UNsuccessfully reached Aldi by calling 132 534 phone number
    20%
    Confidence score
    Australia
    +49 201 859 3319
    +49 201 859 3319
    Click up if you have successfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have successfully reached Aldi by calling +49 201 859 3319 phone number Click up if you have UNsuccessfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +49 201 859 3319 phone number
    Germany
    +1 (630) 879-8100
    +1 (630) 879-8100
    Click up if you have successfully reached Aldi by calling +1 (630) 879-8100 phone number 0 0 users reported that they have successfully reached Aldi by calling +1 (630) 879-8100 phone number Click up if you have UNsuccessfully reached Aldi by calling +1 (630) 879-8100 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +1 (630) 879-8100 phone number
    United States
    +44 800 042 0800
    +44 800 042 0800
    Click up if you have successfully reached Aldi by calling +44 800 042 0800 phone number 0 0 users reported that they have successfully reached Aldi by calling +44 800 042 0800 phone number Click up if you have UNsuccessfully reached Aldi by calling +44 800 042 0800 phone number 3 3 users reported that they have UNsuccessfully reached Aldi by calling +44 800 042 0800 phone number
    United Kingdom
    +43 570 303 5500
    +43 570 303 5500
    Click up if you have successfully reached Aldi by calling +43 570 303 5500 phone number 0 0 users reported that they have successfully reached Aldi by calling +43 570 303 5500 phone number Click up if you have UNsuccessfully reached Aldi by calling +43 570 303 5500 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +43 570 303 5500 phone number
    Austria
    +45 88 803 500
    +45 88 803 500
    Click up if you have successfully reached Aldi by calling +45 88 803 500 phone number 0 0 users reported that they have successfully reached Aldi by calling +45 88 803 500 phone number Click up if you have UNsuccessfully reached Aldi by calling +45 88 803 500 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +45 88 803 500 phone number
    Denmark
    +36 23 504 680
    +36 23 504 680
    Click up if you have successfully reached Aldi by calling +36 23 504 680 phone number 0 0 users reported that they have successfully reached Aldi by calling +36 23 504 680 phone number Click up if you have UNsuccessfully reached Aldi by calling +36 23 504 680 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +36 23 504 680 phone number
    Hungary
    +386 18 346 600
    +386 18 346 600
    Click up if you have successfully reached Aldi by calling +386 18 346 600 phone number 0 0 users reported that they have successfully reached Aldi by calling +386 18 346 600 phone number Click up if you have UNsuccessfully reached Aldi by calling +386 18 346 600 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +386 18 346 600 phone number
    Slovenia
    +34 900 902 466
    +34 900 902 466
    Click up if you have successfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have successfully reached Aldi by calling +34 900 902 466 phone number Click up if you have UNsuccessfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +34 900 902 466 phone number
    Spain
    More phone numbers
  3. Aldi emails
  4. Aldi address
    Eckenbergstraße 16 + 16A, Essen, Illinois, 45307, Germany
  5. Aldi social media
Aldi Category
Aldi is related to the Grocery Stores and Market category.

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