The complaint has been investigated and
resolved to the customer's satisfactionResolved Albertsons — poor business practices/customer service
resolved to the customer's satisfaction
Albertsons Store #00928 Lomas and Juan Tabo, Albuquerque, NM 87112
My complaint is not about a specific person but about: Misleading ads, relabeling meat with extended expiration date after expires & recent promotion of pots and pans.
Misleading Ads: Recently you had coupons for Oroweat Bread $1.99 selected varieties. I was told that the bread that was pictured on the coupon was not the one on sale because the coupon stated pan bread? There isn't any pan bread in the style pictured. BAIT AND SWITCH, HMM?
Relabeling Meat: Just before the Christmas Holiday I was shopping and looking at the leg of Lambs (prices ranged at approx. $50) I noticed that the previous tag had been removed and a new tag was posted with an expiration date a couple of days out. I asked if they were relabeling and extending expiration dates, I was told that they relabeled because they were previously on sale and relabeled to reflect new price. I watch my ads like a hawk and they were never on sale. This was the second time in the last month they had been retagged They rarely are, sometimes around Easter.
Promotion of Cuisinart Cookware exp. 01/08/13: I went into the store on 01/07/13 only to find the display sparse in product. Availability was only 3 out of the 10 items offered. They always run out of these promotions but previously gave rainchecks when out of the product that was needed and would call you when product was in. This time it was tough luck if they did not have what you had been saving stamps since September 05, 2012-NO RAIN CHECKS! I was told possibly other Albertsons had the cookware I had been saving the stamps for 4 months for. If you have a promotion shouldn't you have the product available until the promotion expires? Poor business practices to say the least not to mention extremely poor customer service. I wish Raley's was still in town they conducted business with the priority of CUSTOMER SERVICE!
Customer service training needs to be conducted for the checkers and courtesy clerks. Rarely get a smile, eye contact greeting or a thank you! Needless, to say that was the last straw for I will not be shopping at Albertsons ever again!