Alaska Car Transport
Reviews and Complaints

I was really excited to get my Camaro shipped with Alaska Car Transport. They estimated that it would take 2-3 weeks to get my car to me. However, it's been over a month now and I still haven't received my car. I've been trying to get a straight answer from them about when my car will arrive, but it seems like they don't really know what's going on.

I paid over 4K for this service and I feel like I'm not getting what I paid for. When I called them two weeks ago for an update, they told me that they were "working on it" and that they would call me back in a week. But they never did. When I called them today, the supervisor told me that they were "on the phone with the carrier" and that they would let me know when there was an update.

Honestly, I wish I had picked another company to ship my car. At this rate, it would have been cheaper and faster for me to just fly in, rent a U-Haul with a car carrier, and drive my car home myself.

I'm really disappointed with Alaska Car Transport and I wouldn't recommend them to anyone. I only gave them one star because zero stars wasn't an option. Don't waste your money with this company.

I recently used Alaska Car Transport to move my car from one state to another, and I have to say, I was not impressed with their service. While their estimator tool is convenient, it only works to the nearest state capital, which resulted in a 10% upcharge for my actual location.

Another issue I had was with their pickup schedule. I requested a Monday morning pickup, but they showed up on Saturday night without any prior notification or indication of a realistic time via email. This was quite inconvenient for me, as I had to rearrange my plans to accommodate their early arrival.

To make matters worse, my vehicle was transported to Seattle via the cheapest transit, which resulted in it being peppered with sand and gravel inside and out. This made it difficult to identify any damage that may have occurred during transport.

At the port, I noticed a large stack of papers with the contact information to submit a claim for Alaska Car Transport. Interestingly, there were no other stacks for other companies. While this may be a coincidence, I can't help but wonder if it's intentional.

If you do need to file a claim, be aware that it needs to be done within 10 days and requires two professional repair estimates. This can be quite difficult to arrange, especially if you pick up your car around the holidays like I did.

Overall, I would not recommend Alaska Car Transport. If you value your money and your car, I suggest looking elsewhere for a more reliable and professional service.

I tried to use Alaska Car Transport to ship my car in early April. I dropped off my car on April 14th, as we had scheduled. It was supposed to be transported from Fairbanks to Anchorage on the 18th, but it ended up sitting there for a while. I didn't hear anything from them until April 28th, which was the day it was supposed to be delivered to Washington. I decided to make a post on Facebook calling them out for forgetting about my car.

After I made the post, a friend of mine went to the port to check on my car. They found the shipping personnel push starting my car, which killed the brand new battery. They drove my car to the inspection facility and around the port, all of which was captured on video. Then they contacted me and said that my vehicle was non-running and inoperable. They told me that they wouldn't ship the car without an additional $1400 fee for the vehicle not running.

I'm really frustrated with Alaska Car Transport right now. They're refusing to ship my car and are holding it, as well as the money I initially paid, hostage until I pay this ridiculous extra charge. I'll update this review if anything changes, but as of right now, I'm not happy with their service.

I recently had the unfortunate experience of using Alaska Car Transport to have my car transported to its destination. At the outset, I was given the impression that I could expect my car to be delivered in just three weeks. However, to my dismay, my car did not move an inch during that time, leaving me feeling frustrated and disappointed with their services.

The most frustrating aspect of my experience was that communicating with Alaska Car Transport proved to be virtually impossible. Despite my repeated efforts to contact them, I was met with unresponsive or inadequate customer service. This not only added stress to the already arduous process of moving, but it also left me in a state of confusion regarding the status of my vehicle.

As someone who has used various vehicle transport carriers in the past, I can confidently say that Alaska Car Transport provided the worst experience of my life. I would strongly advise anyone considering their services to think twice and explore alternative options. There are many trustworthy and reliable transport carriers available and there is no reason to settle for services that fall so short of expectations.

I recently had a rather unpleasant experience while trying to inquire about shipping an enclosed trailer with Alaska Car Transport. Being a prospective customer, I called their customer support department to get a rate quote. However, to my dismay, I was informed that they only deal with car shipments and not cargo trailers. I fully understand that every business has its own limitations, but what really ticked me off was the unprofessional and rude behavior from the customer support representative. Instead of politely explaining their restrictions, the representative simply hung up on me without any further explanation or attempting to assist me in any way.

I felt really disrespected and annoyed with the way this situation was handled. I believe that a customer-oriented business should always be focused on delivering a positive customer experience, irrespective of whether they can fulfill their customer's particular request or not. In my opinion, the behavior displayed by the customer support representative at Alaska Car Transport was uncalled for and completely unprofessional. It left a sour taste in my mouth and I would seriously reconsider dealing with them in the future.

Furthermore, I believe that customer service should be a top priority for any business as it plays a critical role in building trust and loyalty with customers. A vital aspect of great customer service is the ability to communicate effectively and politely, even when telling a customer something that is not aligned with their expectations. Doing so can go a long way in fostering positive relationships with customers and will ultimately lead to long-term business success.

In summary, I was incredibly disappointed with my experience with Alaska Car Transport. While I fully understand their limitations, I expect businesses to be professional and respectful even in situations where they cannot fulfill the needs of every customer. I hope that they take the necessary steps to address these shortcomings and improve their customer service moving forward.

My experience with Alaska Car Transport was a complete disappointment. Unfortunately, the service I received left a lot to be desired. Firstly, the price I was quoted was exorbitant and felt like a complete rip-off. Additionally, the company gave me the wrong date for the arrival of my car. This left me feeling frustrated and I was forced to follow up by calling the shipping company myself to confirm that my car had indeed arrived.

I was extremely disappointed in the lack of communication and customer service that I received. After reaching out to the company requesting an update, I never received a call back. This experience has left a bad taste in my mouth and unfortunately, I will not be using this company again in the future. In fact, I have warned my friends and family against using their services and have left a negative review on every internet platform that I can find as a result.

It's unfortunate that my experience was so negative as I was really looking forward to working with them. However, their lack of professionalism and inefficiency has made me regret my decision to use them. I truly hope that they can improve their services and provide better support for their customers in the future.

I recently used Alaska Car Transport to ship my vehicle from Alaska to Tennessee. Unfortunately, the delivery process took longer than expected, as it ended up taking two whole months to get my truck delivered. I was initially told that my vehicle was on its way to Tacoma via barge, but then received an email a week later stating that it had just arrived in Anchorage. This was a bit confusing as it took several weeks for my truck to reach Anchorage from Fairbanks.

The delivery address for my vehicle was originally supposed to be my home, which is located three hours away from Nashville, Tennessee. However, my vehicle ended up being delivered to Nashville sooner than expected, despite the change in destination.

While I was not entirely satisfied with the delivery timeline or the change in destination, I will say that Alaska Car Transport did keep me updated throughout the process. I received regular updates via email and phone calls from their customer service team. Additionally, my vehicle arrived in good condition with no damage or issues.

Overall, while I did have some issues with the timeline and delivery destination, I appreciate the effort put forth by Alaska Car Transport to keep me in the loop and deliver my vehicle in good condition. I would recommend this shipping company to others, but also advise them to be prepared for potential delays or complications during the delivery process.

The experience of using Alaska Car Transport unfortunately resulted in a damaged vehicle for this reviewer, as their 2002 Lincoln LSE had suffered a badly cracked front bumper cover. In a concerning move, it appeared that whoever had caused the damage had attempted to conceal it by applying a black paste over much of it. This unfortunately meant that the cover would need to be fully replaced to repair the damage.

The reviewer also noted some confusion around where their vehicle had been picked up from, as the transport driver had claimed they collected it in Seattle, despite the paperwork indicating a Tacoma pickup location. While this may have been a minor issue, it certainly added to what was likely already a frustrating and stressful experience for the reviewer.

All in all, this reviewer did not have a positive experience with Alaska Car Transport. While it is possible that their unfortunate experience was a one-off, it is certainly something for potential customers to be aware of when considering this company.

When I decided to hire Alaska Car Transport (alaskacartransport.com) to transport my vehicle, I had high expectations. Unfortunately, I was left feeling disappointed with the experience. While I purchased my transport a month before the scheduled pickup date, I found myself frustrated by the lack of communication leading up to it. Neither the company nor the driver had reached out to me until less than 24 hours prior to pickup. When I attempted to contact customer service, I was left on hold for 3-4 hours with no resolution, and even worse, customer service reps hung up on me mid-conversation.

Despite the initial communication issues, I held out hope that my vehicle would arrive in good condition and on time. Unfortunately, that wasn't the case. My car arrived almost three weeks late, and when it finally did, it was in terrible condition. So much so that I was forced to sell it. What makes matters worse, I never received any communication from Alaska Car Transport regarding the whereabouts of my vehicle and to add salt to the wound, I was never told that it even arrived.

The experience felt like an uphill battle from start to finish, unfortunately, Alaska Car Transport did not live up to the promises and expectations presented on their website. While transport delays due to weather and unforeseen circumstances are understandable, the lack of communication and poor customer service made for a disappointing experience overall.

When I decided to use Alaska Car Transport to ship my car from San Diego to Anchorage, I had high hopes for a hassle-free experience. Unfortunately, the process got off to a bit of a rocky start. Despite having arranged for the pick up of my car from my residence in San Diego county, I received a last-minute call on the day of pick up asking me to drop it off at a different location. To add insult to injury, I was asked to take an Uber back home. After pointing out the inconvenience this would cause, there was a bit of back-and-forth with the driver before we were able to come to a compromise.

While I initially chose Alaska Car Transport because their quote was higher, I was disappointed to find that communication with the company was not as straightforward as I hoped it would be. There were several instances where I had trouble getting in touch with them or getting clear answers to my questions. However, to their credit, my car arrived in Anchorage on time and the process of retrieving it was effortless.

Overall, while the experience with Alaska Car Transport was not entirely without issue, it ended on a positive note. If you're looking to ship your car to Alaska, and are willing to tolerate a few minor bumps in the road, they could be a good option for you.

I recently had the opportunity to use the services of Alaska Car Transport to transport my car from Anchorage to Seattle and was pleased with the online quote that I received. The pricing was competitive, and my car did, in fact, make it to its destination for the amount of money quoted. However, while there were no issues during transportation, I was left feeling quite dissatisfied with the customer service and communication aspects of the experience.

One significant issue we encountered was that there were some problems that arose during the transportation process, and we, as customers, were never notified until the scheduled day of drop-off. This lack of communication and lack of proactivity left us feeling uncertain and frustrated as we had to problem solve on our own. Further, when we raised these concerns, we were met with significant attitude from the staff, which left us feeling even more let down.

To further exacerbate these issues, I later received a call from the company stating that my vehicle was ready, only to find out that was not the case. Had I not taken it upon myself to confirm this information with the port, I would have been left waiting around without any real answers or updates.

Overall, while the online quote was competitive and the transportation services themselves seemed acceptable, I was extremely unhappy with the level of customer service and communication provided by Alaska Car Transport. My advice to others would be to perhaps consider scheduling directly with a carrier or at the very least, being very clear with Alaska Car Transport about your expectations and concerns before booking, to avoid any added frustration or disappointment.

I recently utilized Alaska Car Transport to ship my vehicle and would like to share my overall experience. To start, I must say that Eric was a godsend throughout the entire process. As a first-time user of transport services, I admittedly had no idea what steps to take. However, Eric guided me every step of the way and made everything much easier to navigate.

Unfortunately, while the customer service was top-notch, I did have some issues when it came to the actual delivery of my vehicle. The driver who dropped off my car did not verify my ID and chose to park in what I deemed an unsafe location - smack in the center lane of a busy five-lane road. Additionally, he did not allow my husband to check the condition of the car before signing off on delivery.

To make matters worse, the drop-off location was not the agreed-upon spot, which forced my husband and me to walk an unpleasant 20 minutes in the pouring rain. It was then that I learned from the trucking company that their policy dictates that if the driver can't drop off at the pre-arranged location, he or she must take it upon themselves to drive the vehicle to that spot. Despite the company's reassurances, the driver failed to adhere to this practice.

After calling Alaska Car Transport to report the driver's negligence, I was informed that he had violated many of their policies in his subpar performance. Overall, I must commend Eric for his unwavering support, but the driver I was assigned had some serious shortfalls that caused me unnecessary stress.

My experience with Alaska Car Transport was a complete nightmare. The level of unprofessionalism demonstrated by their staff was absolutely abhorrent. It took me a full week to even get through to someone on the phone, as they keep you in a never-ending loop with a receptionist picking up only once out of every five or six calls. Once I finally did manage to speak to someone, they were completely unhelpful and gave me nothing but the runaround. To make matters worse, when I asked to speak to a manager about my experience, the receptionist completely refused to put me through.

As someone who has worked in customer service before, I understand that policies are often out of the control of individual employees. However, the treatment I received from Alaska Car Transport's staff goes beyond simple policy adherence. Their behavior was deeply disrespectful and left a sour taste in my mouth. All in all, I would advise anyone looking to transport a vehicle to stay far, far away from this terrible company.