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Dependable Auto Shippers (DAS) Customer Service Phone, Email, Contacts

Dependable Auto Shippers (DAS)
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Dependable Auto Shippers (DAS) Complaints 6

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L
5:36 pm EDT

Dependable Auto Shippers (DAS) Auto shipping

32 DAYS AND STILL COUNTING...

This message comes in frustration and desperation...with a very simple question: When will our cars be delivered?

The order nos are [protected] and [protected]. Two cars dropped on June 26th at the eagle auto drop off in Seneca Falls, Upstate NY to be transported to San Jose CA.

ETA given was July 12th. We understand there could be delays during transport but guess what... The cars haven't yet been picked up (today being 7/28)

Even more frustrating is the answers we get from the inefficient customer service department and Manager Mia Collins... ' No updates' the easy way out of further questioning is 'you could cancel the contract and find another service...'. Sometimes she doesn't even return calls!

Really? Telling the customer to find another service after 30+ days of being paid for a service is unacceptable, unethical and completely not DEPENDABLE; Why were we not told in the first place that these guys are too overbooked and are short of trucks and drivers? Why are they still accepting new quotes? Why can't they do their bit and move wires to reach customer satisfaction and deliver a product already paid for? Who pays compensation for the cars rented week after week for not having our own cars delivered? This is unacceptable!

This is not dependable at all...This is a horrendous service... Please please dont waste your time, money and peace of mind. Any questions call me at [protected]

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G
5:44 pm EDT

Dependable Auto Shippers (DAS) Call anyone else ! 28 days and they can't tell me where my car is !

Fast to pick up and take your money. Then all they do is lie. They send daily emails that say nothing but " car in transit". I have shipped many cars as a collector. Don't use these guys. Very bad after they grab your car. 28 days and I have zero info as to where my car is. Calling AG tomorrow to file complaint even if I have to drive to Dallas to sign it. Call me anytime [protected]. My order is [protected]

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R
2:42 pm EST

Dependable Auto Shippers (DAS) Fraud, took money and did not deliver the service

The company was contracted to ship my truck from AZ, USA to St John, USVI. They received a wire transfer (pre-payment) for the cost of shipping my truck. When the truck arrived in the Virgin Islands I went to pick it up. I had a receipt from DAS (bill of lading) showing that DAS had paid the shipping cost to the shipping company. They actually had not paid the cost of shipping even though they had been paid 45 days earlier, my truck was not released to me. DAS told me to go ahead and pay the shipping cost and they would reimburse me (right- they really think I'm a fool) DAS finally paid the shipping company, 3 days later, only after being threatened with legal action. Buyer beware, they are crooks and thieves, will take your money.

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Is Dependable Auto Shippers (DAS) Legit?

Dependable Auto Shippers (DAS) earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Dependable Auto Shippers (DAS) to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Dependable Auto Shippers (DAS) is known for their high standards and safety. If you're thinking about dealing with Dependable Auto Shippers (DAS), it's wise to check how they handle complaints.

We found clear and detailed contact information for Dependable Auto Shippers (DAS). The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dasautoshippers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While Dependable Auto Shippers (DAS) has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the dasautoshippers.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to Dependable Auto Shippers (DAS) has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
R
8:05 am EST

Dependable Auto Shippers (DAS) This company uses fake offers and sales in order to obtain the details of the customers

I got the email from Das Auto Shipper.com. They offered me some products and big sale, and I needed to fill the application form and provide them. Guys, don’t do it, because they will take your details and charge you card without your authorization. These people are liars and thieves. So, please be careful and spread this information in order to warn all users.

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T
7:02 pm EDT

Dependable Auto Shippers (DAS) Late delivery and damage

DAS is the worst!

I got my car shipped from Minneapolis, MN to Seattle, WA in Feb 2008. It took them 4 weeks to arrive. They promised within two weeks. When my car arrived, there were scratches on the doors, dents and was very dirty. There were 100 miles more on it then when I dropped it off. I called DAS and wrote letters asking for an explanation and they have not replied.

I ran out of options so I’ve located the names of the owners of the company and I’ve been sending emails hoping someone will hear my call.

Here are the contact names for DAS corporate incase anyone needs it.

Rick LaForge – CEO
[protected]@dasautoshippers.com

Rick London – President
[protected]@dasautoshippers.com

John Roehll – Executive VP
[protected]@dasautoshippers.com

Bob London – Executive VP
[protected]@dasautoshippers.com

Dean Xeros – Director of Retail Sales
[protected]@dasautoshippers.com

Erin Almand – Director of Customer Service
[protected]@dasautoshippers.com [protected]@dasautoshippers.com

Johnny Bennet – Retail Customer Service Manager
[protected]@dasautoshippers.com

Consuela Fegan – Corporate Issues
[protected]@dasautoshippers.com

Amanda McCrum – Claims Issues
[protected]@dasautoshippers.com

Leida A. Bartmess – Marketing Manager
[protected]@dasautoshippers.com

Melinda Gracia – Customer Service Specialist
[protected]@dasautoshippers.com

Glenda Gideon – Customer Relations Manager
[protected]@dasautoshippers.com

Press Release –
[protected]@dasautoshippers.com

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Tiffy
Nov 07, 2008 3:40 pm EST

I had my car shipped from NY to CA.

When I got to CA I recieved a call the night before that my car would be delivered at a certain time and I gave them the best # to reach me at. My saw that my phone was dead the next morning so I called at around 8am to make sure to let them know that I would be available at the number given so I talked with the supervisor and gave him another number. He was very hasty in taking it from me and hung up promptly after.

My car was supposed to be dropped off between 11am-2pm and by 1pm I still had no gotten a call from them saying that my car was on its way. I called the company around 1:15pm to find out that they had been trying to get in touch with me since 11am. I had had my phone on my and checked it constantly through out the morning so I know I did not recieve any calls. It turns out that the supervisor I had called earlier in the day wrote my number down wrong and had the audacity to say, "I read the number back to you to confirm." Downright lie. The number was barely even the same thing that I gave him. He actually blammed me! He told me that I just gave him the wrong number, which is rediculous... I said, "Maybe you just heard me wrong or wrote it down wrong but I honestly know my own number." His only replys were, "Take it up with customer service." and "It's not my fault you don't know your number." Wow...

I called customer service immediately but I guess the supervisor called before I did. I explained to the customer service woman several times what happened but in the end she kept rudely interrupting me with, "It doesn't matter if it's the supervisors fault, you still have to pay a $280 non-delivery fee." The more I tried to disuss the matter that a supervisor taking my number down wrong is not my fault she got ruder and ruder. She only made the situation much worse and made me more frusterated. After all that she brought my $280 fee down to $150 on top of the $1200+ for the shipping of the car. Gee what a bargin.

ON TOP OF THAT, there were dents and scratches all over my car when I got it. Because of some idiots mistake I now had to pay much more for my car to be shipped. I feel VERY cheated. Screw this company, I would never work with them again.

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Maggie Timmerman
US
Aug 03, 2015 2:19 pm EDT

You cant pick the carrier when its moved by a relocation company..which is what just happened to my daughter and son in laws 2 BMW cars.. Yes 2 BMW cars..they had the top pf the transporter collapse on my son in laws roof.. and my daughters clutch was broke when it got there 1 week after the first one..it sat in Chicago a week with a burnt out clutch..the cars both drove on the transporter at the house perfectly.. they video taped it.. however wtf they did after that is beyond everyone..no communication from the company and a couldnt care less attitude...dont use these people and tell your relocation company NOT TOO

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Irate'55Owner
Benton, US
Jun 12, 2014 5:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DAS has had my car in a dirt lot in Markham, IL for 30 days. I have to chase them down for any update which has been delay after delay. They have 218 complaints with the BBB in the last 3 years alone all for damage to vehicles and delays in IL. I hope somebody reads this before they ship through D.A.S. or ER Towing (The IL depot & towers DAS uses)

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VeryFrustrated1980
San Francisco, US
Apr 08, 2011 9:13 pm EDT

Thank you so much for this post and all of their email addresses. I will be doing everything in my power to spread the word about this horrible company. With all the terrible reviews I've read, you'd think a class action suit should be filed against this company. Thank you again!

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Avoid paying a deposit please read
Calpella, US
Feb 17, 2011 12:28 am EST

Wake up people do you pay for your food before you put it in the basket? Of course not. Never pay a deposit for any kind of transport. If a Broker / Transport company ask for a deposit before pickup run the other way.
Transport companies will trap you into doing business with them. Pay only with a credit card not a debit card. Credit card if something goes wrong with your transport you can reverse charges. Just call your credit card company. Never pay cash ever. If the broker / Transport company is not a member of the Better Business Bureau there is a good reason why they don't belong. And if a company has to have a deposit tell them you will pay it after the vehicle is loaded on the transport truck not before. Remember do not give your money to any one until the service was finished. All transport carriers can be paided in full on delivery.
Stand up to these rip off companies. Your in the drivers seat you tell them the way you want the terms or you will find another carrier to move your vehicle.
Have a good day.

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An unhappy DAS customer
US
Aug 25, 2010 4:01 pm EDT

Thank you for the list of contact names. Unfortunately, we shipped our car with DAS and it also arrived damaged. They must have made a mistake loading it and damaged the mirror totally and the side of the car (dents etc.). DAS claims department is a joke - they do NOT return calls. Must have left a dozen of messages. Plus they will take a $ 250 deductible of EVERY claim and are not paying you for a rental car during repair (body work can take up to 3 days...). Beware of this company - once you have a problem with them, they do not care and treat you bad ... they already got your business, I guess...
I will try to contact everybody on your list. Hope somebody cares. Otherwise, let's just spread the word about this company on the internet !

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cooldon
Potter Valley, US
Aug 03, 2009 3:49 pm EDT

Like they say the BBB tells the whole story.

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cooldon
Potter Valley, US
Aug 03, 2009 3:46 pm EDT

This company has almost 300 complaints with the Better Business Bureau. They claim to be the best. Any company that uses a terminal to store your vehicle for transport will take longer to arrive .
And will likely get damaged more getting loaded on and off of the trucks. DAS uses local trucks some from towing company's hired to pickup and store your vehicle. And they don't tell you a towing company will be picking up your vehicle, and holding it until one of their trucks or a sub hauler ( a truck other than their own) picks the vehicle up and takes it to the next DAS terminal and drops it there again a different truck will pick the vehicle up. And this is how DAS moves alot of their vehicles. They claim to track them and they do it's easy for them to find the vehicles. Because they are in a terminal waiting to be moved again. And yes DAS will also hire owner operators to transport their autos. Bet they didn't tell you that. On the website they won't tell you to go to the bbb and check them out like other auto carriers do. check it out for yourself then make your choice .

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Deborah Larsson
Oct 06, 2008 8:21 pm EDT

I wish I would have read this review before I shipped my car with DAS. It has been almost a month now since I left my car in San Diego to be delivered to Minneapolis and I still do not have my car. No one can tell me where it is or when it will arrive in Minneapolis. Thanks for all of the e-mail address. I have e-mailed everyone, maybe one of them will contact me.

Thanks,
Deborah

ComplaintsBoard
J
12:00 am EDT

Dependable Auto Shippers (DAS) The car was destroyed

DAS Auto Shippers took delivery of my car and guaranteed to deliver the car from Phoenix to Boston in 7 to 9 days. The car arrived after 3 weeks with the following damage: the speedometer and odometer had been disconnected, which leads us to believe the car was stolen and driven. All of the windows were left open during shipment and the car traveled through very bad weather and rain. The car was filled with seveal inches of water, which destroyed the interior and several electronic modules located under the seats. We contacted DAS to claim the damages and asked that they return our shipping fee and include $200.00 to have the car cleaned. We have heard nothing from them!

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prasvenk
US
Nov 15, 2018 5:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

they don't have the ability to ship the car but charged my credit card and did not ship the car for a month.Also charged me to take my car back.

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TechnoAngel
Belmont, US
Feb 10, 2010 4:39 pm EST

I shipped cars twice with DAS. Once, one of the rims was scratched. My claim was filed, someone came out and looked at it and I got my money for a new rim. No complaints what so ever.

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DAS Customer Care
Oct 27, 2008 2:29 pm EDT

This is in response to Mr. Andeberhan's comment above. His story is very inconsitent with reality. Firstly, he scheduled his car to be dropped off at our MN terminal on Feb 6th. Instead, he dropped it off on Feb 8th which menas it missed the transport is was assigned to. This is like missing your flight and blaming the airline for messing up you travel plans. And secondly, when the car was received at destination, there was absolutely no damage noted on the Bill of Lading, Addtionally, he signed a wash form confirming that the exterior had been washed and the interior was clean. In spite of these "non-issues", DAS extended a $100 discount off a future move as a token of good faith.

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DAS Customer Care
Oct 27, 2008 11:07 am EDT

DAS has researched this particular move. The "white spots" were reported 5 days after the customer received the vehicle. It is extremely difficult to determine if this condition occurred during transit or in the 5 day period thereafter, as the condition was not noted when the customer accepted the vehicle in California. There is no notation on the BOL of the vehicle being too dirty to inspect at time of delivery, although there is a notation that the vehicle was too dirty to inspect when it was picked up by DAS in NJ. In spite of that, DAS made a good faith offer in excess of $900.00 to address the spots and a small scratch on a door handle. Rather than accept the offer, the customer disputed their credit card payment for the move. In regards to the credit card dispute, American Express ruled in favor of DAS. To date, the customer has not accepted the $900 offer.

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FRED
Oct 19, 2008 3:09 pm EDT

DAS HAS TO BE THE ABSOLUTE WORST SHIPPER IN THE WORLD. THEY ACTUALLY WRECKED MY 'DREAM' CAR (JAGUAR), AND THEN THE UPSET DRIVER GOT A HAMMER AND DESTROYED THE INTERIOR TO BE A JERK. THEY NOW REFUSE TO RESPOND. CAR IS UNDRIVEABLE AND WE LOST THOUSANDS OF DOLLARS. I WOULD NEVER RECOMMEND THIS COMPANY AND WARN ANYONE TO BEWARE! DAS AUTOSHIPPERS RIPOFF! DAS AUTO SHIPPERS WILL ROB YOU! WORST COMPANY IN THE USA IN MY HONEST OPINION. TERRIBLE TERRIBLE COMPANY AND THIEFS THAT JUST STEAL IN A DIFFERENT WAY! ABSOLUTE NIGHTMARE!

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Tirhas Andeberhan
Sep 17, 2008 6:59 pm EDT

DAS is the worst!

I got my car shipped from Minneapolis, MN to Seattle, WA in Feb 2008. It took them 4 weeks to arrive. They promised within two weeks. When my car arrived, there were scratches on the doors, dents and was very dirty. There were 100 miles more on it then when I dropped it off. I called DAS and wrote letters asking for an explanation and they have not replied.

I ran out of options so I’ve located the names of the owners of the company and I’ve been sending emails hoping someone will hear my call.

Here are the contact names for DAS corporate incase anyone needs it.

Rick LaForge – CEO
rlaforge@dasautoshippers.com

Rick London – President
rlondon@dasautoshippers.com

John Roehll – Executive VP
jroehll@dasautoshippers.com

Bob London – Executive VP
bobl@dasautoshippers.com

Dean Xeros – Director of Retail Sales
dxeros@dasautoshippers.com

Erin Almand – Director of Customer Service
erina@dasautoshippers.com ealmand@dasautoshippers.com

Johnny Bennet – Retail Customer Service Manager
jbennett@dasautoshippers.com

Consuela Fegan – Corporate Issues
cfagan@dasautoshippers.com

Amanda McCrum – Claims Issues
amccrum@dasautoshippers.com

Leida A. Bartmess – Marketing Manager
LBartmess@dasautoshippers.com

Melinda Gracia – Customer Service Specialist
mgarcia@dasautoshippers.com

Glenda Gideon – Customer Relations Manager
ggideon@dasautoshippers.com

Press Release –
pressrelease@dasautoshippers.com

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Overview of Dependable Auto Shippers (DAS) complaint handling

Dependable Auto Shippers (DAS) reviews first appeared on Complaints Board on Sep 25, 2006. The latest review Auto shipping was posted on Jul 28, 2016. Dependable Auto Shippers (DAS) has an average consumer rating of 1 stars from 6 reviews. Dependable Auto Shippers (DAS) has resolved 0 complaints.
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  1. Dependable Auto Shippers (DAS) Contacts

  2. Dependable Auto Shippers (DAS) phone numbers
    +1 (888) 817-6203
    +1 (888) 817-6203
    Click up if you have successfully reached Dependable Auto Shippers (DAS) by calling +1 (888) 817-6203 phone number 0 0 users reported that they have successfully reached Dependable Auto Shippers (DAS) by calling +1 (888) 817-6203 phone number Click down if you have unsuccessfully reached Dependable Auto Shippers (DAS) by calling +1 (888) 817-6203 phone number 0 0 users reported that they have UNsuccessfully reached Dependable Auto Shippers (DAS) by calling +1 (888) 817-6203 phone number
    +1 (214) 381-0181
    +1 (214) 381-0181
    Click up if you have successfully reached Dependable Auto Shippers (DAS) by calling +1 (214) 381-0181 phone number 0 0 users reported that they have successfully reached Dependable Auto Shippers (DAS) by calling +1 (214) 381-0181 phone number Click down if you have unsuccessfully reached Dependable Auto Shippers (DAS) by calling +1 (214) 381-0181 phone number 0 0 users reported that they have UNsuccessfully reached Dependable Auto Shippers (DAS) by calling +1 (214) 381-0181 phone number
  3. Dependable Auto Shippers (DAS) emails
  4. Dependable Auto Shippers (DAS) address
    3020 E Highway 80, Mesquite, Texas, 75149-1207, United States
  5. Dependable Auto Shippers (DAS) social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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