Symbol Mattress
Reviews and Complaints

Symbol mattresses are junk, period!
My $500 dollar Simmons was better than the $1200 Symbol.

If green eyed girl was a person who really bought a bed and had a crooked spine, she would know that scoliosis is not spelled with a "k".

After 3 months on a Symbol mattress and I agree that they are junk. The salesman and owner of the company lied.
You would think an owner wouldn't lie about a mattress in a small town, but I guess people don't care if they get a bad reputation anymore.
They will just advertise and look for more gullible people.

I bought a Symbol Mattress from Ollie's (Bargain Outlet) Sept 2014. Around December of that year there was already a depression forming in the middle. I tried rotating it and another one started to form. Around early spring, I started to wake up with a stiff neck and leg cramps. I kept using the awful thing until Sept 2015 when I bought a new mattress from an actual mattress store (City Mattress). I'll be trying out this new Keesville mattress ($750 with box spring) for the next few months but just by looking at it I can already see it's much taller, has an actual pillow-top, and it's heavier. The mattress movers who took my old Symbol mattress away called it 'a toy' because of how thin and light it was. There's a reason it was $300 total for the mattress and box spring. It's bad quality and it won't last. It's worth it just spending that extra money for the long run. I didn't even bother with trying Symbol's warranty because of all the complaints the people here have had with them. I figure I'll just wash my hands with this mattress and never look back.

Their warranty appears great, 10 years replacement we were told if not satisfied but when you read the print under the tag at the end of the mattress it becomes clear. Depressions have to be 2" which is like a crater to sleep in. Ours appeared in 5 months after purchasing. Only 1 1/2" so too bad. Because it is a pillow top we can not flip, so now we have a mattress that is killing our backs. I wrote the president and the company but it has to be 2" or more. I would never recommend a Symbol Mattress to anyone.

We tried to become a retail outlet for symbol mattress. The first shipment never arrived on scheduled day. We called the Virginia office and received no help, all we were told was if we wanted to cancel order it was our choice. We cancelled relationship with company and the salesman never even returned our call concerning this matter. If this is how they treat a potential retail outlet I would hate to see how they treat their customers with a problem. However with what I am finding out about this company we are not the only dissatisfied ones.We are very happy that this relationship never started.

I purchased Symbol approximately 3 years ago from Mattress Firm. Had a 10 year guarantee. The guarantee was NOT worth the paper it was written on. The customer service just keeps giving us the run around. They keep asking for paperwork which I have given to them at least 5 times now. Now back to the mattress. Constant back pain when sleeping on this worthless mattress. Do NOT purchase. We are not overweight and we have a 3 inch crater in the mattress where we sleep. The middle has a hump where we do not use much. I think this is how the rest of the mattress is supposed to be. The symbol mattress is just on the other side of the town I live in and cannot get anyone to help me. Went back to Mattress Firm and their answer is they do not handle that mattress anymore but they will sell me a new one. The whole experience is just horrible Hear the same complaints about these companies from everyone I talk to.

I have a Windsor classic from symbol it's a latex bed there are no springs in this bed. I'm 63 years old I've probably slept on 20 different mattresses over the years this is by far the best most comfortable mattress I have ever had it's 3 years old now and it looks just like the day I bought it. so before you go by a mattress from from some of the big name companies I would definitely suggest that you look at symbol mattresses. I live in the Twin Cities 2

DO NOT BUY THIS MATTRESS
I bought a Carlton Aloe Mattress less than a month ago and it is sagging so bad that if I sit o the edge of the bed I almost fall off from the sagging. It is also sagging in the middle so deep it is causing me to have severe back and hip pain. I just called Symbol mattress and they were rude and would not even take the complaint and told me to go back to the place I bought it from so they can file a warranty dispute which can that time to get the final decision on the claim. I cannot understand how a company can lack any concern when so many complaints are being made about their mattress.

I am going to be looking into starting a class action suit against Symbol. I have owned a variety of mattresses in my 53 years, and none has been as poorly made as this Symbol. I bought the 'top of the line' pillow top and box spring, and within 6 months, despite turning it EVERY 2 weeks, it has collapsed on all four sides. The entire mattress is misshapen. My husband and I are not overly large people, and clearly are not jumping on the bed or doing anything to have caused this. I wish I could attach photos here to show you how truly collapsed and distorted this mattress is. Now I'm supposed to take it TO the manufacturer at my expense, haul another one back here (did I mention we are not young spry people?), and the replacement, I'm told, will have NO warranty. Well, I'm sorry, but here in Wisconsin, we have a warranty of merchantability, which means a product HAS to do what it is designed to do. This mattress was so poorly constructed it clearly is not even actually SAFE for someone to sleep on. I have had to have cortisone shots for my back because of this bed, which I will also be submitting with my lawsuit. Absolutely inexcusable shoddy workmanship, misleading warranty, and even worse customer service. No wonder the places that sell these are going out of business left and right.