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AirAsia review: Rude attitude staff at KL Airport

S
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1:02 pm EDT
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Today, 9th September 2023, around 11am at KL Malaysia airport, I have been threatenedby your AirAsia ground staff who helped open or block the barrier’s ribbon for checking-in. 

1. There were people queuing to ask the barrier girl questions at that moment and lots of people jumped the queue and then I told them to queue up.  After my husband asked her why the selfcheck-in wasn’t working, then she let go the barrier ribbon to let my husband and his friend to start queuing for manual checking-in and closed the ribbon right after they went inside and wouldn’t let me in.  This barrier girl told me to sit somewhere else to wait just to make it difficult for me and I did not notice that she was already angry at me, I told her that I wanted to queue with my husband two times and she wouldn’t let me, finally the couple behind me told her to open up the barrier ribbon to let me in.

2.  When I was walking down the aisle to join my husband, she told me to stop and asked (not in a friendly way) if I was scolding her, then she asked my name, my passport, where I was flying to, said that I was rude and threatened me that she will file a complaint to AirAsia to make me look bad (or maybe blacklist me I guess).

Desired outcome: This rude attitude is unacceptable and I demand an immediate investigation into her insulting behaviour.Don't let impolite customers jump queue.

Update by Sabayon
Sep 10, 2023 4:28 am EDT

Today, 9th September 2023, around 11am at KL Malaysia airport, I have been threatened by your AirAsia ground staff who helped open or block the barrier’s ribbon for checking-in.

1. There were people queuing to ask the barrier girl questions at that moment and lots of people jumped the queue and then I told them to queue up. After my husband asked her why the self check-in wasn’t working, then she let go the barrier ribbon to let my husband and his friend to start queuing for manual checking-in and closed the ribbon right after they went inside and wouldn’t let me in. This barrier girl told me to sit somewhere else to wait, just to make it difficult for me and I did not notice that she was already angry at me, I told her that I wanted to queue with my husband two times and she wouldn’t let me, finally the couple behind me told her to open up the barrier ribbon to let me in.

2. When I was walking down the aisle to join my husband, she told me to stop and asked (not in a friendly way) if I was scolding her, then she asked my name, my passport, where I was flying to, said that I was rude and threatened me that she will file a complaint to AirAsia to make me look bad (or maybe blacklist me I guess).

I was the one who solved her jumped queue problem which she did not even know/notice what happened and got angry and made things difficult, insulted me and threatened me.

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