CB Airlines and Air Travel Air India

Air India review: The worst experience

Daniel Aparicio of US

Dec 04, 2025 12:29 pm EST

Verified customer

Featured review

I had a very disappointing experience with Air India regarding a GPS device confiscated on flight AI214 (Kathmandu → New Delhi, 22 November). At the boarding gate, the staff clearly assured me that the device could be sent to my home address by postal mail, so I agreed to hand it over.
Later, Air India informed me that postal delivery is “impossible under any circumstances”, leaving me with no way to recover my property since I have no contacts in Nepal.

Despite several emails with Customer Service and the Kathmandu airport team, each department gave me contradictory answers, avoided taking responsibility, and provided no viable solution. I even offered to pay for all shipping costs, but they still refused.

This situation was caused entirely by the incorrect information given by Air India staff, and the airline has shown no willingness to resolve the problem, escalate the case, or acknowledge the mistake.

This level of service, inconsistency, and lack of accountability is unacceptable. I hope Air India improves its communication and customer care to avoid similar issues for future passengers.

0 comments

Add a comment

Air India - lost baggage and incompetent service 30

Resolved

Air India - compensation problem 42

Air India - no response from ecommerce department for refund 10

Air India - stolen items from checked baggage 2

Resolved

Air India - ltc - 80 fare

Resolved

Air India - bad service provided and did not allow to travel even 40 minutes left of departure time

Air India - compensation for delayed flight 1

Air India - Non refund of ticket charges for the leg of journey for which the flight was cancelled by air india

Air India - refusal of in-flight service and rude behaviour by flight attendant

Air India - flying returns : anand p prakash : membership # 132043265

View all Air India reviews and complaints

Air India Contacts

Air India phone numbers

+1 (800) 180-1407

Click up if you have successfully reached Air India by calling +1 (800) 180-1407 phone number 13 13 users reported that they have successfully reached Air India by calling +1 (800) 180-1407 phone number Click down if you have unsuccessfully reached Air India by calling +1 (800) 180-1407 phone number 6 6 users reported that they have UNsuccessfully reached Air India by calling +1 (800) 180-1407 phone number

37%
Confidence score

India only for MTNL/BSNL

+1 (800) 223-7776

Click up if you have successfully reached Air India by calling +1 (800) 223-7776 phone number 1 1 users reported that they have successfully reached Air India by calling +1 (800) 223-7776 phone number Click down if you have unsuccessfully reached Air India by calling +1 (800) 223-7776 phone number 4 4 users reported that they have UNsuccessfully reached Air India by calling +1 (800) 223-7776 phone number

United States

+1 (800) 625-6424

Click up if you have successfully reached Air India by calling +1 (800) 625-6424 phone number 2 2 users reported that they have successfully reached Air India by calling +1 (800) 625-6424 phone number Click down if you have unsuccessfully reached Air India by calling +1 (800) 625-6424 phone number 2 2 users reported that they have UNsuccessfully reached Air India by calling +1 (800) 625-6424 phone number

Canada

1 800 247 463

Click up if you have successfully reached Air India by calling 1 800 247 463 phone number 0 0 users reported that they have successfully reached Air India by calling 1 800 247 463 phone number Click down if you have unsuccessfully reached Air India by calling 1 800 247 463 phone number 1 1 users reported that they have UNsuccessfully reached Air India by calling 1 800 247 463 phone number

Australia

+91 112 466 7473

Click up if you have successfully reached Air India by calling +91 112 466 7473 phone number 7 7 users reported that they have successfully reached Air India by calling +91 112 466 7473 phone number Click down if you have unsuccessfully reached Air India by calling +91 112 466 7473 phone number 9 9 users reported that they have UNsuccessfully reached Air India by calling +91 112 466 7473 phone number

Online Bookings Helpdesk

+91 112 466 7474

Click up if you have successfully reached Air India by calling +91 112 466 7474 phone number 4 4 users reported that they have successfully reached Air India by calling +91 112 466 7474 phone number Click down if you have unsuccessfully reached Air India by calling +91 112 466 7474 phone number 7 7 users reported that they have UNsuccessfully reached Air India by calling +91 112 466 7474 phone number

Online Bookings Helpdesk

+91 222 581 8515

Click up if you have successfully reached Air India by calling +91 222 581 8515 phone number 4 4 users reported that they have successfully reached Air India by calling +91 222 581 8515 phone number Click down if you have unsuccessfully reached Air India by calling +91 222 581 8515 phone number 4 4 users reported that they have UNsuccessfully reached Air India by calling +91 222 581 8515 phone number

International

+91 446 692 1455

Click up if you have successfully reached Air India by calling +91 446 692 1455 phone number 4 4 users reported that they have successfully reached Air India by calling +91 446 692 1455 phone number Click down if you have unsuccessfully reached Air India by calling +91 446 692 1455 phone number 3 3 users reported that they have UNsuccessfully reached Air India by calling +91 446 692 1455 phone number

14%
Confidence score

International

44 207 760 329

Click up if you have successfully reached Air India by calling 44 207 760 329 phone number 8 8 users reported that they have successfully reached Air India by calling 44 207 760 329 phone number Click down if you have unsuccessfully reached Air India by calling 44 207 760 329 phone number 8 8 users reported that they have UNsuccessfully reached Air India by calling 44 207 760 329 phone number

United Kingdom

+33 176 545 741

Click up if you have successfully reached Air India by calling +33 176 545 741 phone number 3 3 users reported that they have successfully reached Air India by calling +33 176 545 741 phone number Click down if you have unsuccessfully reached Air India by calling +33 176 545 741 phone number 7 7 users reported that they have UNsuccessfully reached Air India by calling +33 176 545 741 phone number

France

+49 691 200 9821

Click up if you have successfully reached Air India by calling +49 691 200 9821 phone number 3 3 users reported that they have successfully reached Air India by calling +49 691 200 9821 phone number Click down if you have unsuccessfully reached Air India by calling +49 691 200 9821 phone number 2 2 users reported that they have UNsuccessfully reached Air India by calling +49 691 200 9821 phone number

20%
Confidence score

Germany

+65 62 259 411

Click up if you have successfully reached Air India by calling +65 62 259 411 phone number 2 2 users reported that they have successfully reached Air India by calling +65 62 259 411 phone number Click down if you have unsuccessfully reached Air India by calling +65 62 259 411 phone number 2 2 users reported that they have UNsuccessfully reached Air India by calling +65 62 259 411 phone number

Singapore

More phone numbers

Air India emails

call.del@airindia.in

100%
Confidence score: 100%

Support

s.kishore@airindia.in

98%
Confidence score: 98%

Air India address

Airlines House, 113, Rakbganj Gurudwara Road, New Delhi, 110001, India

Air India social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 08, 2025
View all Air India contacts