CB Airlines and Air Travel Air Canada

Air Canada review: Terrible service

Lyn Boczek of CA

Jan 27, 2026 11:03 pm EST

Featured review

We were at the Grand DeCameron in Los Cabos and due to the weather in Toronto our flights were cancelled on the Friday night Jan 23rd 2026, we were due to fly back on Sunday Jan 25th 2026. Thank goodness Delta Airlines stepped in and got us home, although it took 3 flights, Los Cabos to Minneapolis, Minneapolis to Detroit, Detroit to Toronto. At Minneapolis our flight from there was cancelled on twenty minutes notice and out of our party of nine people, six (one who was in a wheelchair) stayed in the Airport trying to sleep on very thin blow up mattresses as we were leaving at 6am on Jan 26th and the other three managed to get a hotel room as they got bumped to 7pm on the 26th , this was also extremely close to the shooting that had taken place I believe on Saturday or Sunday. We also lost all of Saturday with four phones trying at all times to contact someone!

Our Air Canada resort Rep. was female (I have her name) who wouldn't return phone calls or emails that we sent, one of our party spoke to her once...all that she wanted to do was sell excursions when we talked to another company's rep. We never saw her, she was never on site except for the first day when she apparently was there for an hour to tell us what time our bus would be leaving at the end of the vacation, again from another rep. who never saw her there too often. We certainly think she is not an assett to your company!

My wife vowed never to use Air Canada after you bumped us from a flight one Christmas about 20 years ago and had stuck to her guns until now...guess what, your definately on the no fly list now!

From another person in our group -

We offered to stay at our expense until Wednesday (after flight cancellation Friday) to allow those who needed to get home to do so the female rep. continued to tell us to make the change ourselves after repeatedly advising her the website and app were not accepting changes.

We advised we were not comfortable going via the USA and certainly not into the midst of the events in Minneapolis and exact area of major civil unrest.

This all caused 3 days of high stress and unnecessary anxiety. With a competent employee and representative of your company this would not have occurred. Again, the only interest the female rep. had was self serving excursions at the disrespectful cost of the hotel events while disrespecting their offerings.

Recommendation: Use another Company!

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Air Canada Contacts

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Air Canada emails

eservices@aircanada.ca

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Support

Air Canada address

PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada

Air Canada social media
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Jan 28, 2026
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